Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
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9.9 99 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.
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Care Provided by Starr Hills

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1178 – £1440
  • RESPITE Self-Funded Residential Care: £1178 – £1440

These prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements.

Contact Starr Hills to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Starr Hills to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Phillipa Green (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)

Starr Hills Reviews (99)

9.9

Starr Hills has a Review Score of 9.9 (9.933) out of 10, based on 25 reviews in the last 2 years.
Over all time Starr Hills has 99 reviews.

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Review from Fiona F (Niece of Resident) published on 16 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Aunt and her friend moved into Starr Hills two months ago their overall health and mental outlook have improved greatly. The staff have been really welcoming and friendly as well as extremely efficient in their work. The place is spotless and feels more like a friendly hotel than a care home.
Both ladies say the food is excellent and they are extremely impressed with the laundry and care service. It feels a very happy place where nothing is too much trouble.
My Aunts' friend recently had her 90th birthday and despite the fact she had been there only a few weeks the staff made a tremendous effort, giving her gifts and looking after the many visitors who turned up to see her. The many activities help my Aunt mix with others. In particular, she enjoys the religious service. She has also benefitted from help to use the computer to contact her brother in New Zealand. The residents' committee and newsletter help residents to have a say in how the home is run. Well done Starr Hills.
Reply from Annette Williams, Home Manager at Starr HillsDear Fiona, it is an absolute pleasure to have your Aunt and her friend here as part of the family. When I visited them at home they were both charming young ladies and they have settled into life at Starr Hills so well. Many thanks for your lovely comments I will share these with the staff. Kind regards, Annette.
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Review from Lynn M (Friend of Resident) published on 16 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but high praise for every aspect of Starr Hills. All members of staff are warm, welcoming and knowledgeable and nothing is too much trouble. The interior is comfortable, stylish, clean and smells lovely. The aromas from the kitchen are also lovely and the dining room is light and welcoming.
As a visitor now, I am always made to feel welcome and refreshments are always offered. Being able to bring in my friend's little dog too is a lovely touch and is a real tonic for my friend who misses him greatly. It is also really good that apart from my friend's room, there are other places that we can sit in, the coffee bar, beautiful garden or the lounge. I also know that my friend is benefitting from the numerous activities on offer and also the chance for a bit of pampering too.
Reply from Annette Williams, Home Manager at Starr HillsDear Lynn, thank you for your lovely comments, it is a pleasure to be a part of helping your friend gain confidence to once again cope at home. I will share your comments with the staff. Kind regards, Annette.
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Review from Steven W (Friend of Resident) published on 16 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Extremely impressed with all the staff. Extremely professional and caring. Standard of care is first class, kept well-informed, nothing too much trouble. A home from home. Great freshly prepared always smells good. Immaculately clean.
Reply from Annette Williams, Home Manager at Starr HillsDear Steven, thank you for your kind comments which I will share with the staff. It is a pleasure having your friend here at Starr Hills, she has gained so much confidence in the last 3 months, she has really embraced the move to residential care and is definitely enjoying her time with us. Kind regards, Annette.
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Review from Ellie B (Daughter of Resident) published on 25 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Starr Hills for almost 3 years and the standard of care has been excellent. It was no surprise they recently received an Outstanding in a CQC inspection. Staff are kind and professional and carry out all necessary care with a good heart. My mum received the best of care and it became
her home from home. Her nursing needs increased and we had to move her which was devastating for me.
Reply from Annette Williams, Home Manager at Starr HillsDear Ellie - it was a pleasure looking after your Mum and although she has had to move we are very glad it is to another MHA home nearer to yourself. Thank you for your kind words we miss you all already. Kind regards Annette
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Review from Andy H (Son of Resident) published on 6 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We knew as soon as we visited the home to assess its suitability for our father that it was just perfect. Its bright, airy, clean, roomy, modern but homely at the same time. The staff are fantastic too. Nowhere else in the area (and we visited a few) comes even close.
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Review from Joanna C (Daughter of Resident) published on 28 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision to move my father from living independently many miles away from Lancashire into a care home was very difficult. We visited many homes but it was not until we saw Starr Hills (recommended by friends), that we knew we had found the perfect home. There was an immediate feeling of warmth and
welcome.
The home has wide corridors and lovely homely decor. Communal areas, including a lovely coffee lounge, are comfortable and spacious.
My father is treated with dignity and respect, as an individual. The range of activities offered is exceptional, as is the involvement of residents in decision making. There are very high expectations from management and an obvious investment in staff training. Senior management is very visible and engaged in the running of the home, including meeting and getting to know all of the residents. After only two months, my father is well settled and happy - he considers Starr Hills to be his home. As relatives, we also feel well informed and welcome.
Reply from Annette Williams, Home Manager at Starr HillsThank you for recommending Starr Hills, it is an absolute pleasure to have your Father living here. He is a true gentleman and is getting involved with choosing the activities he wishes to attend. He has really settled very quickly and he also makes staff aware how happy he is at Starr Hills. Many thanks, Annette
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Review from Brenda A (Daughter of Resident) published on 31 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living at Starr Hills for four months. Following falls which led to lengthy stays in hospital, she was unable to return home to live with my father. She has blossomed under the caring attention of all the staff at Starr Hills - carers, domestic, kitchen, maintenance staff and management
and the dedicated volunteers who enhance the daily life of the home. My father has peace of mind and no anxieties for her.
Visiting Starr Hills is a pleasure. There is a welcoming atmosphere. The rooms are light and spacious and there are quiet places to sit and chat, including a lovely patio and garden.
Starr Hills sets the standard for residential care.
Reply from Annette Williams, Home Manager at Starr HillsHi, Brenda, this is just a big thank you for taking the time to review Starr Hills on carehome.co.uk. I do agree that your Mum has blossomed and it was great to see her enjoy her birthday so much. In fact, she was talking about it for ages after the event with a big smile. Also lovely to hear you feel welcomed when you visit. We do try our best to make visitors enjoy their time at Starr Hills. Once again many thanks. Annette
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Review from M B (Nephew of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and approachable management when choosing a care home for my aunt. The home has a quiet and relaxed atmosphere with friendly residents. Excellent facilities above the normal i.e cafe/family room, hair salon. Quiet sitting areas, wonderful patio and garden. There are regular mini trips out and
organised activities during the day. The staff are excellent and will go out of their way to help. I am contacted by sms text messaged or phone should I be needed.
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Review from Helen K (Daughter of Resident) published on 27 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Admitting a parent to a care home is one of the hardest decisions a son or daughter will ever have to make. That agonising decision has turned into a very positive experience at Starr Hills MHA. My Dad has been treated with dignity and respect in a beautiful, spotlessly clean environment. All the
staff show commitment and humour as they give their best for the residents in their care. The food is excellent, and every day there are challenging and inspiring activities to take part in. This is also a home which gives dedicated consideration to the spiritual well-being of the residents with a wonderful chaplain and strong volunteer involvement. Over the past two years my Dad has improved physically and mentally - something I never expected to happen. I would enthusiastically recommend Starr Hills to anybody having to consider a caring home for their loved ones.
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Review from Rowena J (Daughter of Resident) published on 22 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has lived at Starr Hills for over eight years. We have always been extremely satisfied with the excellent care facilities and friendliness of all the staff. In the last few month mum's mind and body have started to slow down. The excellent care has increased, the senior nursing staff are
so understanding and all the care staff willing and helpful. I tell everyone who is looking for a home for an elderly relative to look as a Methodist home. Absolutely excellent. Thank you so much.
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Review from David T (Son-in-law of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home! Carers are very patient and speak to residents with respect. Great attention paid to medication, flu vaccinations, hydration etc. The activities coordinator organises quizzes, trips to local coffee shop, craft sessions. She also brings in items of interest/cd's/dvd's to stimulate
conversation. Chaplin is a regular visitor and gets involved in bingo as well as providing a weekly service.
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Review from Jess (Great-granddaughter of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy in the home, enjoys the food, says everybody is very kind. Nice sunny room. Night staff very good. Very friendly when you go in.
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Review from Dave B (Son of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in this home for over eight years and has just asked me to say how very happy (her words) she has been for all this time. She has always enjoyed the food and care she has received. She just asked me to add they never let you down.
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Review from Mark C (Grandson of Resident) published on 16 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step-gran moved into Starr Hills after the death of my step grandad, the move had been made so much easier for her by the way in which she has been welcomed by the home. She loves her carer and loves the bingo and service on the Thursday. Fantastic place!
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Review from Peter B (Son of Resident) published on 15 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a fabulous care home. My mother has been a resident for nearly two years. She has settled in very well and it has now become her 'home'. Starr Hills is very much like a 'hotel with care' and I have every confidence in all the staff and the way the home runs. I have recommended the home to many
of my friends who have elderly parents.
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Review from Jessica A (Granddaughter of Resident) published on 18 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Gran moved into Starrhills just before Christmas, so as you can imagine we were worried about it being too close to Christmas but we shouldn't have. The Manager and her team were brilliant and made it feel as if a weight had been lifted.
The carers have been superb and have really help my Gran
to settle in quickly. My Gran also has very poor sight which the home are managing well.
All staff are very personable and make an effort to remember relatives names which is a nice touch. The social calendar organiser does a brilliant job as my Gran needs lots of encouragement to join even more so because of her sight.
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Review from Lesley T (Daughter of Resident) published on 18 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father, now aged 90, has been at Starr Hills for 4 years and receives excellent care in pleasant surroundings. I feel that he is given as much choice and flexibility as possible, and that the care he receives has changed over time in response to his needs. Management and staff are efficient but also
friendly and caring. They greet residents by name and chat with them. Activities available include musical entertainment, games, gardening and a weekly service organised by the chaplain. Personally, I very much appreciate the fact that visitors are made welcome and are treated as part of the Starr Hills community.
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Review from Sandra G (Daughter of Resident) published on 3 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Starr Hills for roughly 18 months. I cannot compliment mums care highly enough! She is frail & deteriorating yet she is spotlessly clean & comfortable.
The home is a busy, lively & comforting place to live with caring, sensitive staff.
The food is well planned & a lovely
choice offered.
Mums room is homely, clean & very comfortable.
There are many voluntary activities on offer all week which are varied & some very original.
Visitors always receive a good welcome & security on entering is good.
Meetings with families & residents are regular & useful.


I am reassured with every visit that my mum could not be in a more caring place.

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Review from Andy C (Son of Resident) published on 27 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been cared for at Starr Hills for around 20 months. During this time she has had the best care possible. Every time we visit there is always something going on for the residents; Christmas fair, BBQ's,visits and talks by various interesting people, classic motor bikes and even owls. The
Chef pops in every morning to each resident to offer a choice of menus for lunch and evening meal, coffee, tea and soft drinks are served all day. Great dining facilities and a lovely tv/common room. All the rooms are clean and bright with TV's and en-suites.


The staff are always caring,kind and helpful,the management top notch and even David the maintenance man calls in to see everyone and report back on how the pet chickens in the garden are doing.


Super place, excellent care.......I can't recommend it enough.

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Current Review Score: 9.9 (9.933)

Overview of Review Score

The Review Score of 9.9 (9.933) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.933 for Starr Hills is calculated as follows: ( (278 Excellents x 5) + (20 Goods x 4) ) ÷ 298 Ratings = 4.933
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Starr Hills is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Phillipa

Phillipa Green

Job Title: Home Manager Joined: 2025

With over a decade of experience managing care homes, primarily within the charitable sector, Phillipa Green is a dedicated and compassionate Care Home Manager committed to delivering high-quality, person-centred care. She joined MHA Starr Hills in 2023, bringing with her a wealth of knowledge and leadership expertise. Her approach is driven by a strong belief in dignity, respect, and community, ensuring residents feel safe, valued, and empowered. Phillipa has a proven track record of supporting teams to achieve outstanding outcomes and fostering a warm, inclusive environment where residents and staff can thrive.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Starr Hills to verify any information. View our terms and conditions. Starr Hills has an Enhanced Service - more info.