Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
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9.9 96 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.
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Care Provided by Starr Hills

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1178 – £1440
  • RESPITE Self-Funded Residential Care: £1178 – £1440

These prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Phillipa Green (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)

Starr Hills Reviews (96)

9.9

Starr Hills has a Review Score of 9.9 (9.919) out of 10, based on 24 reviews in the last 2 years.
Over all time Starr Hills has 96 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Starr Hills
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Total of 96, showing 21-40
Review from Philip G (Son of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic home from home. Great atmosphere and facilities. Mum is really looked after and cared for. We wouldn't wish for a better care home.
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Review from Alan J (Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Starting with the staff, I find them very helpful, most important in my case one can have a laugh with them, as with the seniors, the new manager is very helpful and understanding.
The food is very adequate and everything in the kitchen is spotless, very good staff.
Activities we have lots of them,
if residents come, lots of new projects in the pipeline.
All in all very well done. Apologies to any I've missed.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your lovely comments. It is very important for us to receive feedback at Starr Hills.

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Review from Robert E (Son of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've had Mum (and Dad) being cared for at Star Hills since January 2019. We've been very happy with the care facilities and communication throughout. Everyone is very friendly and the food is excellent. Nothing is ever perfect and sometimes the staff do seem a little over-stretched and could benefit
from more numbers. However, overall very satisfied.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you for your review. I am very pleased you are happy and you find everyone friendly and the food is excellent. We do review our staffing numbers on a regular basis.

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Review from C W (Son of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother can no longer do anything for herself. 'This is what we are here for' says the manager. I would say the staff work very hard to attend to Mother's needs and do so with diligence and care.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your positive comments. Your feedback is very important to us.

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Review from Susan H (Daughter of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went into Starr Hills for two weeks respite care. She has said that she will be happy to go back again at some point in the future.
The manager worked hard to acquire a suitable bed to enable my mum to be able to go, which was very much appreciated. The staff and other residents were very
welcoming to her on arrival and very kind to her during her stay.
My mum enjoyed the wide variety of good food and enjoyed taking part in the activities. As a daughter, it was good to be able to relax knowing that Mum was being well looked after.
Reply from Phillipa Green, Home Manager at Starr Hills

Thank you so much for your review. We appreciate your feedback and are so happy your mum enjoyed her stay. We look forward to seeing you again.

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Review from Brian H (Respite Resident) published on 25 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank the management, staff and residents for the care that I received at Starr Hills following my recent surgery. During my two weeks, the stay and the service were excellent, which was a great help for my return to my own home to start returning back to normality. Many thanks, once
again.
Reply from anthony lyons, manager at Starr Hills

Thank you for your very kind words. There is nothing that gives us greater pleasure than to see someone getting back on their feet and able to get home. It was lovely to have your company during your stay.

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Review from C B (Respite Resident) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent five weeks on respite care at Starr Hills. With care and encouragement from the staff, my health improved considerably during that time. Any concerns I had were dealt with promptly and satisfactorily.
There were different activities in the lounge every day, which catered for a variety of
interests.
Most of the residents seemed happy and well cared for, and the home, in general, was immaculately clean.
The food was good and plentiful, and although I was the only vegetarian, the kitchen staff were happy to cook me something different if I couldn't have what was on the menu.
Although I was only on respite care, at the end of the five weeks I was sorry to leave, having made some lovely friends among the residents and staff alike.
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Review from Ann H (Granddaughter of Resident) published on 2 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother stayed for a short period of respite at Starr Hills during November.
From the very first phone call to the manager, I was made to feel that they and their staff were there to help. They completely took the worry away and immediately set up a plan of care. My grandmother was transferred
the very next day and was settled into a very comfortable room.
She came on in leaps and bounds, having fabulous food and care, her hair done (which made her feel ‘human’ again) and joined in many activities and talks.
We, as a family, can’t thank the staff enough for all they have done; everyone has a smile and the time to stop and exchange a few words. And may I also add, a lot of very sound advice and useful information.
Many thanks to all those who helped my grandmother gain her strength and return to independent living.
Reply from Anthony Lyons, Manager at Starr Hills

Thank you so much for your kind words and for taking the time to do the review. It was an absolute pleasure to have your Grandmother with us. To see her blossom and get back on her feet was a joy. We will miss her, but know that she so wanted to get back to her own home, and we are just happy to have been able to help her achieve her goal.

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Review from Nigel O (Friend of Resident) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A uniquely wonderful home, vibrant with a sense of community, positivity and purpose. The care is carried out with friendliness and dignity, whilst the activities programme is a thing to behold! Importantly, those intangible yet important spiritual aspects of life that make all the difference are catered
for to an outstanding degree here, which is a part of what makes Starr Hills unique in this area.
Reply from anthony lyons, manager at Starr Hills

Thank you for your very kind comments. The staff are truly committed to delivering the very best experience for our residents, and as you can see, we pride ourselves on the quality of our activity programme. Thank you for taking the time to fill in a comments form.

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Review from Kevin M (Son of Resident) published on 9 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been there for seven years and I think Starr Hills and the staff are wonderful.
I would not hesitate in recommending Starr Hills and thank them for looking after my Mum so well. The food is good and the entertainment is excellent. Everyone is friendly and caring and I think we are very
lucky to have found such a wonderful care home.
Reply from Tony Lyons, Home Manager at Starr Hills

It is lovely to have Mum at Starr Hills and we are as lucky to have the support of such lovely families as yours. Thank you for taking the time to do a recommendation, I will make sure the staff are aware of your comments.

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Review from S G (Daughter of Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Starr Hills care home since January and also had a few respite stays previously. The staff are all truly wonderful, kind and patient. I live over 250 miles away and I know she is so well cared for, content and happy. The manager does amazing things for the residents, music
and entertainment. Mum has a better social life than me!
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your lovely comment and for taking the time to give us a review. It gives us all such a boost to see how much our work is appreciated, and you are right Mum doesn’t do too badly.

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Review from E R (Daughter of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Starr Hills is an excellent care home. The staff are most helpful and very friendly. The residents have a lovely choice of meals as the menus are rotated which is a great idea.
There are numerous activities which they can all join in, also a lovely big garden to sit out in when the weather is kind.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your very kind comments. It was lovely that you could visit for Dad's birthday and make use of the garden for a visit, we feel very fortunate to have this facility, and that our families have somewhere they can safely have time with their loved ones.

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Review from Louise B (Daughter of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided is second to none. Mum seems content and happy here. So thank you for all you do for her.
Reply from Tony Lyons, Home Manager at Starr Hills

It is an absolute pleasure to have Mum in the home and thank you for your very kind comments. The staff really appreciate when we get a family review and thank you for taking the time to do it.

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Review from Joseph H (Grandson of Resident) published on 17 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff, great facilities, Grandma is very happy.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for this lovely review; I will pass on your comments to the staff.

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Review from Alison A (Daughter-in-law of Resident) published on 6 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have visited several care homes in and around the local area and Starr Hills stands out more with its level of professionalism, the standard of care and engagement with the residents. The family would definitely recommend Starr Hills.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your kind comments. It is so good to hear how people feel we match up to other services in our area. I will certainly make sure our staff are aware of your kind words.

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Review from L J (Daughter of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starr Hills staff go the extra mile in terms of care and affection. Care, environment, catering and activities are excellent. I am so pleased my Mum is a resident there, even more so during this difficult time when our family are not able to visit due to our own personal situations, health and location
wise. We admire the increased efforts for enabling contact with Mum in Zoom calls, streaming religious services on YouTube, posting updates and fab photos of fabulous in-house activities on Facebook. We are truly blessed with the staff.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your kind comments. I will certainly make sure that the staff are made aware. We have done all we can to make sure that everyone can stay connected, and it is so worth all effort when we see the joy and happiness that our residents derive from being able to communicate with their families. The boost that mum gets from your chats is lovely to see.

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Review from Don H (Resident) published on 14 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming here I have been very happy and it has been a Godsend as I would have found myself very much on my own.
Reply from Tony Lyons, Home Manager at Starr Hills

It is always lovely to get a nice comment, but especially so when it comes from one of our residents. Thank you so much, it makes all of our work worthwhile.

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Review from Stephen W (Son of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is very comfortable and happy in Starr Hills. The staff support him brilliantly and work hard to encourage him to engage and meet his needs. The excellence of the home, care provision and general and support services is clearly apparent.
During the current restrictions, arrangements have been
made for me to video call instead of visiting.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for the lovely comments. I am so glad that we have been able to keep you and Dad in contact; I know he enjoys your chats very much, it is a lifeline in these difficult times.

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Review from Philip H (Son of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very proactive organisation of events to help keep residents occupied during the day and have a more fulfilled life, especially during the effects of COVID-19; staff are always friendly and willing to go the extra mile.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for taking the time and effort to fill in a review, it means so much to the home. I will ensure the staff are made aware of your comments.

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Review from Yvonne B (Daughter of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starr Hills is extremely well run, with caring, friendly and efficient staff.
It has remained COVID virus-free, thanks to the hard work and attention of staff, whilst giving residents the same high level of care, and entertainment wherever possible.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for taking the time to complete a review and for you kind comments. While this has been a challenging time, the hard work and good humour of the staff has kept everyone’s morale high.

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Starr Hills is calculated as follows: ( (262 Excellents x 5) + (23 Goods x 4) ) ÷ 285 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Starr Hills is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Phillipa Green

Job Title: Home Manager Joined: 2025

With over a decade of experience managing care homes, primarily within the charitable sector, Phillipa Green is a dedicated and compassionate Care Home Manager committed to delivering high-quality, person-centred care. She joined MHA Starr Hills in 2023, bringing with her a wealth of knowledge and leadership expertise. Her approach is driven by a strong belief in dignity, respect, and community, ensuring residents feel safe, valued, and empowered. Phillipa has a proven track record of supporting teams to achieve outstanding outcomes and fostering a warm, inclusive environment where residents and staff can thrive.

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