Starr Hills

We couldn't praise Star Hills enough.

Any medical concerns are dealt with swiftly and kept a close eye on.

Communication between Management, staff and residents is excellent.

The chefs cater for all tastes with plenty of variety and make special days such as birthdays and Easter/Christmas full of treats . Overall I highly recommend Starr Hills.

I can't speak highly enough about Starr Hills management and staff. My mum has been resident there for several years now and her needs have changed over time. The staff are always responsive to the changes and are kind and compassionate to mum. As a family we feel very lucky that Starr Hills are caring for mum and have complete confidence in the care they provide to her.

Our mum spent the last 10 months of her life residing at Starr Hills and although it was hard for her at first, she soon came to call it home. This is a testament to how warm and welcoming the staff are and the care she received was secon to none. As daughters, we were also made to feel part of the Staff Hills family. We cannot say enough how wonderful every member of staff is and thank you so much.

Myself and resident mum are both extremely pleased with the care and attention given at Starr Hills. The staff and management team are consistently friendly, professional, helpful and caring. The staff are patient and understanding. The food is delicious and well prepared with a good variety, very clean and very warm and comfortable for mum. Activities varied and engaging. The activities co-ordinator is so friendly, kind and enthusiastic. I have peace of mind that my mum is truly cared for here. I receive regular updates. The staff have been very supportive to mum when she needs the district nurse and changes to medication. I know my mum is happy and well cared for here which gives me peace of mind. I highly recommend Starr Hills to other families.

Trying to find an appropriate home for your loved one is so hard. On walking into Starr Hills I felt it had such a relaxed homely feel. Staff were smiley and friendly. My father moved into Starr Hills and settled very quickly. He is in his 100th year, very independent and mentally very sharp. A new lease of life has been given to him by the excellent activities coordinator. He has given talks and learnt IT from a local school.

Probably the best you can say.

Mum has been extremely well looked after since making the huge decision to leave the family home, where she was struggling to cope with everyday duties, she is very settled and happy there.

The environment and activities helped her to settle and the staff were helpful in outlining her needs.

The care and attention shown to Mum by all the team, care, admin, kitchen and facilities at Starr Hills is top notch. They have taken time to listen, observe and respond to her individual needs and go out of their way to encourage her to participate in activities and socialise with other residents. It's evident that the staff talk to each other about and for the benefit of residents daily life. My wife commented that residents are treated as guests.

Staff very resident focused, treating all as a family whilst caring for them. Social activities very inclusive with plenty of variety. Continually challenging aspects to move forward. Food and rooms are excellent.

Rooms bland - need a little colour. Food much homemade soup - sardines, maceral, trippers, and more vegetables; leeches, spinach, broccoli, courgettes, and salads. Less sugary items.

A wonderful care home that is just that - a home full of care for all the residents. The activities are varied, stimulating and enjoyed by residents and visitors alike. We really appreciate all the musical activities and the attractive gardens with several places to sit, even in variable weather. Finally, the encouragement for interaction and forming friendships between residents is great.

The resident is happy there. The staff are friendly and helpful and kind. There are lots of interesting activities going on. We enjoyed the history talk and organ playing. The resident has made some friends. The food looks interesting and smells good. The gardens are pleasant. The staff were awake and were out there and gave us tea.

Really impressed with the home and the staff.

Fantastic home from home. Great atmosphere and facilities. Mum is really looked after and cared for. We wouldn't wish for a better care home.

All in all very well done. Apologies to any I've missed.

We've had Mum (and Dad) being cared for at Star Hills since January 2019. We've been very happy with the care facilities and communication throughout. Everyone is very friendly and the food is excellent. Nothing is ever perfect and sometimes the staff do seem a little over-stretched and could benefit from more numbers. However, overall very satisfied.