Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
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9.9 97 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.
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Care Provided by Starr Hills

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1178 – £1440
  • RESPITE Self-Funded Residential Care: £1178 – £1440

These prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements.

Contact Starr Hills to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Starr Hills to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Phillipa Green (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)

Starr Hills Reviews (97)

9.9

Starr Hills has a Review Score of 9.9 (9.927) out of 10, based on 23 reviews in the last 2 years.
Over all time Starr Hills has 97 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Starr Hills
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Total of 97, showing 61-80
Review from Nora P (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very helpful and very pleasant.
A very happy atmosphere.
Reply from Annette Williams, Home Manager at Starr Hills
Many thanks for taking the time to review us; I will share your comments with the staff team.
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Review from G D (Niece of Resident) published on 4 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I work with care of the elderly, I have been round so many residential care homes.
My Aunt has had respite care at 2 different homes but I was not happy with them.
After a friend's recommendation, I viewed Starr Hills and was very impressed with the staff, activities, food and the overall 'feel'
of the place.
My Aunt has now been there for 18 months and every time we go to see her, we say she looks 10 years younger.
She is so happy there, has made some lovely friends, has a great rapport with staff and loves it.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you for your kind comments I will share this with the staff team.
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Review from Graham R (Son of Resident) published on 3 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starr Hills is wonderful. It feels more like a hotel than a care home. At 90, my mum was apprehensive about moving out of her own home, but she absolutely loves it there and she feels completely safe. She loves the community, the activities which give her a buzz of stimulation she had previously been
missing. The home is always fresh and spotlessly clean and well-staffed by dedicated, friendly carers and management who are constantly ensuring that everyone's needs and wishes are met and that their individuality is respected and supported. The rooms are lovely, the food is excellent. I honestly can't speak highly enough about Starr Hills. I feel so fortunate to have got my mum in there and I am so grateful to the Starr Hills team for looking after her so well.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you for taking time to recommend Starr Hills; your words are lovely and I will share this with the staff team.
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Review from Margaret C (Friend of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Starr Hills to be very friendly and welcoming. The staff are very helpful and make things really nice for the residents and will help and support individuals when any problems occur.
Excellent care and well done for making it homely and an excellent environment to be in.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you so much for your recommendation. I am delighted that you find staff very helpful. I will share your lovely comments with the staff team.
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Review from H M (Niece of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have experienced the wonderful care and support of Starr Hills since my Auntie moved there approximately eighteen months ago.
She has been extremely well looked after and has always praised all the staff on their caring, supportive approach.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you for your lovely comments. I shall share these with the whole team.
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Review from C W (Resident) published on 11 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our recent stay at Starr Hills surpassed already high expectations. Prior to living there the residential home was highly regarded for providing individual care on the Fylde coast. It is clear that Starr Hills supports the dignity and respect of residents; their personal wishes and preferences are maintained
and placed first. Star Hills feels like a home from home in a superb location. We are able to join in lively events, entertainments and activities led by dedicated personnel who contribute to the enjoyable atmosphere of wellbeing apparent to visitors. The whole home is bright and clean and well decorated with spacious communal areas for relaxing or greeting visitors. The attention to detail in the provision of support for residents is excellent. The consensus amongst family friends and neighbours is the stay has been a great success and this is testimony to every member of the caring team.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you so much for your kind words, they will be passed onto all the staff.
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Review from Oliver B (Grandson of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandfather has been a resident at Starr Hills for a number of years, and I feel that his care could not be in better hands. The staff are all competent and have an excellent rapport with the residents. The level of care is simply outstanding and Start Hills continually find new ways to stimulate
and entertain their residents.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you for taking the time to review Starr Hills, your comments are much appreciated I will share your comments with the staff team.
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Review from Jane B (Daughter of Resident) published on 29 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Starr Hills for almost six years and I cannot speak highly enough of the staff that care for Dad. He is treated with respect and genuine affection. He feels safe and secure, he is occupied, he is happy and I feel his life has certainly been extended and enriched since
he made the decision to move into Starr Hills.


Dad recently had a slight stroke which necessitated him going to hospital, urgently. The procedures put into place at Starr Hills meant Dad received immediate attention, an ambulance was summoned and I was informed in a very efficient, but sensitive way. When we returned, thankfully later that day with Dad, there were staff waiting to welcome him back home. I had no hesitation in leaving Dad that evening, confident that he would be regularly looked in on through the night and should there be any change in him then I would be notified immediately.
Starr Hills is a very special place and I am so grateful that it is my father’s home.

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Review from Gillian (Daughter of Resident) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starr Hills is an excellent residential care home. All the staff are friendly and take time to chat with my Dad and also help him with whatever he needs from bathing, dressing or helping him walk. The food is good and the residents are always given a choice. The men sit together for meals and often
sit and talk together both during and after meals which my Dad enjoys. There are lots of different and varied activities organised for the residents and my father enjoys participating in the quizzes as well as the trips out. The rooms are well kept and my Dad was able to move into a fully ensuite, spacious and sunny room with a view of the garden. When my father moved in he was encouraged to bring some of his own furniture, photos and ornaments to make his room feel like home. There is even parking for his mobility scooter that allows my Dad independence to go out shopping. My Dad has settled in well and I know he is being very well cared for.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you for you kind comments I will share this with the staff.
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Review from Kate H (Daughter of Resident) published on 6 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starr Hills is a very caring home. The staff work so hard to make it a happy and comfortable place to live. Starr Hills was Mum's home. The staff treated her so kindly and carefully and with great respect. Mum loved the interesting talks, quizzes and crosswords and all the staff had time to chat and
often had a laugh with her! She had an interesting and varied menu, always being asked what she would like. Starr Hills unfailingly has something going on. There are many activities and small outings for all tastes and decorations go up for all the festivals and events. Mum also loved the animals - the cat, fish and the chicken. The house is tastefully and thoughtfully furnished, the gardens a treat to potter in and the coffee shop and library are a lovely addition. Mum had a very happy and fulfilled time here. Thank you!
Reply from Annette Williams, Home Manager at Starr Hills
Thank you for your kind words; I will share the review with the staff. It was a pleasure having your Mum live at Starr Hills and also to get to know the family.
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Review from Irene H (Respite Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
This was the first time I had used respite facilities and I was quite nervous going into a care home for the first time. However, I need not have worried, the staff and other residents were all very welcoming and friendly. The home was spotlessly clean, the food lovely and the activities helped to pass
the time. I was allowed my privacy and dignity in a safe friendly environment.
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Review from Susan O (Daughter of Resident) published on 5 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clean and welcoming, well kept home and gardens. Friendly staff who respect their residents wishes and provide care that maintains residents' dignity. Lots of optional activities to attend. Weekly Methodist service. Hairdresser on site several days a week. Keen to keep relatives involved. Listen
to concerns and act on them.
Choice of menus to eat in light and airy dining room or in own room if preferred. Plenty of help for less mobile residents.
Most bedrooms are quite small but all are en suite. The communal areas are spacious and very pleasant.
Reply from Annette Williams, Home Manager at Starr Hills
Susan thank you for your lovely comments, I will share these with the staff, kind regards, Annette.
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Review from Archie M (Son of Resident) published on 27 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the second review I have left for Starr Hills but I think this is appropriate as my father's needs have changed since he first went to stay there almost two years ago. I want to thank all the staff for the way in which they have responded to his needs. My father had a short stay in hospital
recently and this brought home to me the way in which he feels safe and cared for in Starr Hills, which was obvious from his joy when he was able to return to his friends there. Making the decision to find residential care for a loved relative will always be difficult but I can't thank everyone at Starr Hills enough for all their help over the last two years - I have been left in no doubt that we made the right decision.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you for your kind words I will share this review with the staff, it is an absolute pleasure to know you chose Starr Hills for your dad, he is a pleasure to care for.
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Review from Carol M (Daughter of Resident) published on 14 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with the high quality of care provided to my Mum during her stay at Starr Hills. She has a comfortable, well furnished en-suite room and most importantly the staff are professional, caring and attentive. Mum has been enjoying the meals and the varied activities available.


There are various locations where residents can sit and chat or take part in activities and an attractive dining room. Whilst her stay so far has been during winter months, she's looking forward to taking advantage of the pleasant gardens and outdoor areas once the better weather arrives.


I take great comfort from the fact that she is safe, secure and very well cared for in a pleasant environment that ensures that she is treated with dignity, entertained and stimulated.

Reply from Annette Williams, Home Manager at Starr Hills
Thankyou Carol for taking the time to write those lovely words. I am so glad you are happy with your mum living at Starr Hills. I will share this review with the staff. Thank you again.
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Review from Irene H (Daughter of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been delighted with the care that our father is receiving at Starr hills. The home is very welcoming and it has a lovely homely, happy feel to it. It is always well staffed and every member of staff is friendly, kind and helpful. There is nearly always an event of some kind taking place whether
it’s an organ recital, entertainment, quiz, crossword, craft club. (We actually find it hard to work out when to visit him, he’s doing so much). Having said that there is no pressure at all to join in.
We have noticed how much happier dad is since moving in and how well he is looking. There is plenty of stimulation and everyone is happy to have a little chat with him. He is very pleased with the lovely meals he is getting and with the great laundry service.
As dad said, it’s everything he thought he didn’t want but he is so happy he came here. It’s given him a new lease of life and it’s such a relief for us to know that he is well cared for and safe.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you for your lovely comments and taking time to make these comments. I will share this with the staff. Kind regards.
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Review from Fiona B (Granddaughter of Resident) published on 7 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has settled in well at Star Hills. They treat the residents with respect and take care of them extremely well, whilst still allowing them to maintain as much independence as they are able. The activities are frequent and enjoyable and the care home is spacious and well kept. We have had
no problems whatsoever in the time my grandmother has been a resident here.
Reply from Annette Williams, Home Manager at Starr Hills
Hi Fiona, thank you for your lovely comments, this is much appreciated, it is an absolute pleasure to have your grandmother living here at Starr Hills, what a talented lady. She is so encouraging to…read more
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Review from Penny B (Daughter of Resident) published on 1 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been delighted by the care given to my father by the staff in Starr Hills. They are considerate and attentive providing a home for him, where their primary concern is not him adjusting to their routines but rather they are eager to meet his needs and wishes as far as humanly possible. It is this
attention to detail coupled with their high respect for dignity, which in my view, makes them truly outstanding as they strive to provide a unique home for their residents. They offer a full and wide-ranging programme of daily activities or the staff will chat with residents over a cup of tea if that is more appropriate - this is an extremely caring and compassionate home where nothing is too much trouble.
Reply from Annette Williams, Home Manager at Starr Hills
Thank you so much for your lovely comments, it is a pleasure having your Dad stay with us and getting to know all the family. I will share your comments with the staff team.
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Review from Sarah P (Daughter of Resident) published on 18 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overall standard is excellent, the staff are helpful and friendly and there is a good feeling when you arrive. Relatives are made to feel welcome. The care home is well staffed and clean. My father enjoys the food and the menu is varied with a light lunch and larger main meal at 5 pm.
There is
always a member of staff available to help with any queries be it medical or administrative. The entertainment is well thought out with something for everyone.
A calendar of events is posted at the beginning of every week. There is a pleasant and private garden attached to the home where residents and relatives can enjoy the good weather. The home was recommended to us by the son of a current resident and we were lucky enough to get a room for Dad.
Reply from Annette Williams, Home Manager at Starr Hills
It has been a pleasure having your Dad choose Starr Hills. At first, he was very unsure but he has blossomed and made friends here. We love seeing you and your Brother as regular visitors and we are…read more
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Review from Fiona F (Niece of Resident) published on 16 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my Aunt and her friend moved into Starr Hills two months ago their overall health and mental outlook have improved greatly. The staff have been really welcoming and friendly as well as extremely efficient in their work. The place is spotless and feels more like a friendly hotel than a care home.
Both ladies say the food is excellent and they are extremely impressed with the laundry and care service. It feels a very happy place where nothing is too much trouble.
My Aunts' friend recently had her 90th birthday and despite the fact she had been there only a few weeks the staff made a tremendous effort, giving her gifts and looking after the many visitors who turned up to see her. The many activities help my Aunt mix with others. In particular, she enjoys the religious service. She has also benefitted from help to use the computer to contact her brother in New Zealand. The residents' committee and newsletter help residents to have a say in how the home is run. Well done Starr Hills.
Reply from Annette Williams, Home Manager at Starr Hills
Dear Fiona, it is an absolute pleasure to have your Aunt and her friend here as part of the family. When I visited them at home they were both charming young ladies and they have settled into life at…read more
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Review from Lynn M (Friend of Resident) published on 16 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but high praise for every aspect of Starr Hills. All members of staff are warm, welcoming and knowledgeable and nothing is too much trouble. The interior is comfortable, stylish, clean and smells lovely. The aromas from the kitchen are also lovely and the dining room is light and welcoming.
As a visitor now, I am always made to feel welcome and refreshments are always offered. Being able to bring in my friend's little dog too is a lovely touch and is a real tonic for my friend who misses him greatly. It is also really good that apart from my friend's room, there are other places that we can sit in, the coffee bar, beautiful garden or the lounge. I also know that my friend is benefitting from the numerous activities on offer and also the chance for a bit of pampering too.
Reply from Annette Williams, Home Manager at Starr Hills
Dear Lynn, thank you for your lovely comments, it is a pleasure to be a part of helping your friend gain confidence to once again cope at home. I will share your comments with the staff. Kind regards,…read more
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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.927 for Starr Hills is calculated as follows: ( (254 Excellents x 5) + (20 Goods x 4) ) ÷ 274 Ratings = 4.927
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Starr Hills is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

Phillipa

Phillipa Green

Job Title: Home Manager Joined: 2025

With over a decade of experience managing care homes, primarily within the charitable sector, Phillipa Green is a dedicated and compassionate Care Home Manager committed to delivering high-quality, person-centred care. She joined MHA Starr Hills in 2023, bringing with her a wealth of knowledge and leadership expertise. Her approach is driven by a strong belief in dignity, respect, and community, ensuring residents feel safe, valued, and empowered. Phillipa has a proven track record of supporting teams to achieve outstanding outcomes and fostering a warm, inclusive environment where residents and staff can thrive.

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