Starr Hills

Ansdell Road South, Ansdell, Lytham St Annes FY8 5PQ
Review Us
9.9 96 Reviews
  • Starr Hills, Lytham St Annes
Rated 'Outstanding' in its most recent Care Quality Commission (CQC) inspection, Starr Hills provides dedicated residential care and support for up to 36 people in an adapted setting, designed for both your ease of access and comfort.

The home is attractively situated in the seaside resort of Lytham St Annes - between Blackpool and Preston - the location is within a conservation area, which ensures both quiet surroundings and a relaxed pace of life.

Within this tranquil setting and attractive modern building, Starr Hills provides person-centred care that values each resident as an individual, while community life thrives through shared activities and events.

A dedicated Activities Coordinator at Starr Hills offers an array of activities and events tailored to the requirements of residents, whilst the home's Chaplain helps to meet the pastoral, religious and spiritual needs of residents - whether they follow a particular faith or not.
Show Starr Hills on the Map

Care Provided by Starr Hills

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1178 – £1440
  • RESPITE Self-Funded Residential Care: £1178 – £1440

These prices are only a guideline, please contact Starr Hills to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Phillipa Green (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (36)

Starr Hills Reviews (96)

9.9

Starr Hills has a Review Score of 9.9 (9.919) out of 10, based on 24 reviews in the last 2 years.
Over all time Starr Hills has 96 reviews.

Overall Experience
  • 94
  • 2
  • 0
  • 0
  • 0
Date Published
  • 96
  • 11
  • 19
  • 24
  • 72
Reviewer Connection to Starr Hills
  • 34
  • 23
  • 13
  • 4
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 41-60
Review from Carole W (Daughter of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have peace of mind that my Father is being well looked after in Starr Hills. He enjoys the food and there are activities that he can join each day. He has been prone to falls and the management and staff have implemented a falls prevention plan and have maintained this. It's a lovely welcoming and
friendly home with caring and approachable staff who go the extra mile. The staff have always addressed any concerns I've had. As a family, we get information and are included in meetings etc and the staff have made provision outside for us to meet my Dad within the Government guidelines re Covid 19. It's a super home!
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for your very kind comments, it is lovely to be able to give this positive feedback to the staff, and for us to know that we have the confidence of our resident's families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tom M (Next of Kin) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starr Hills has been a perfect home for my second cousin. The staff are friendly, caring, very competent and the staffing levels are first class. The members of staff have obviously taken time to get to know the residents and this shows in their understanding of individual needs and the easy relationship
between staff and residents. Food is excellent and the menu varied. The home is always very clean and comfortable. The programme of events and talks for the residents is first class and my second cousin particularly the history talks.
Reply from Tony Lyons, Home Manager at Starr Hills

What a lovely comment. We are very lucky to have such lovely caring staff. With the help of our activities co-ordinator and our chaplain, we have a rich and varied programme of events. But as you say the food and cleanliness is top rate as well, which I think shows the commitment from all our team to give the residents the best experience we can.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen B (Son of Resident) published on 30 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum lives at Starr Hills. Given her age and physical fragility, I was very concerned about the outbreak of the Coronavirus and especially how it would affect residents of care homes. I was delighted by the response of the manager and the staff. Their vigilance at such a difficult time was exemplary
and I am delighted with how the team handled the crisis. The fact that there have been no cases of Covid at Starr Hill is not an accident, it is because the right people with the right management were in the right place and I am very grateful to them all.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for you kind words and support. It has been a challenging time for all of us, but I agree with you that the team has gone above and beyond, and I could not be prouder of them, but we could not have achieved what we did without the co-operation, support and good humour of our lovely residents.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rebekah A (Granddaughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starr Hills has been a great care home for my nan. Since her stroke, she's needed a wheelchair, constant care and is sometimes not herself. But the care workers here always respond very kindly to her and are patient when she's confused or has misunderstood. She can sometimes be picky but the food served
is always up to her high standards, and if she doesn't want something she is always offered great alternatives. She is a bit of a handful but the staff are always lovely with her and I know she's in good hands. Especially now during the pandemic, they're constantly updating their social media with how all the residents are doing and all the entertainment available to them while they're stuck inside!
Reply from Tony Lyons, Home Manager at Starr Hills

Many thanks for your very kind words. Your Nan is much loved by the care staff. I am so pleased that you feel confident in the support we provide for Nan, and I will ensure that all the staff are made aware of your kind words. Thank you for taking the time to complete the review; it is always good to receive feedback on the work we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise S (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Starr Hills for the last 5 months and it was the best decision we have made. Mum is looked after so well by all the staff and we really appreciate the extra mile they go to, ensuring all the residents enjoy a good quality of life. They work very hard to put together weekly
activities to appeal to all the residents and there is an excellent atmosphere throughout the home. All the residents are treated with dignity by all the staff. Mum is so happy at Starr Hills and this is paramount to our family. Cannot recommend Starr Hills highly enough.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your kind words. Mum has settled so well and is a delight to care for. Thank you so much for taking the time to give us feedback on our home, and thank you so much for your compliments. I will pass on your kind comments to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Daughter of Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Starr Hills in January and has been made very welcome and has settled in nicely. Staff are very caring, cheerful and make every effort to ensure residents are well cared for. There is a big focus on excellent food and lots of activities for residents to participate in if they wish.
Mum is very happy and I feel glad that she is in safe hands.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you for your lovely review regarding Starr Hills. The staff do provide a great service and are a very dedicated team. I will ensure they receive the feedback from this review.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne W (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is at Starr Hills and has been for a couple of years now. She is 102 years old and they look after her brilliantly. She tells me she is happy there and that they take good care of her. When she needed to go into a care home I thought I would worry about her all the time, but I know she is looked
after so well at Starr Hills that I don't need to worry. During the coronavirus crisis, all the staff have been incredible, keeping the residents safe and entertained throughout. They are doing a wonderful job.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your comments. Mum is always a delight to look after. I will ensure that the staff are aware of your kind remarks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy G (Son of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We look on the team at Starr Hills as an extension to our family.
COV 19 has meant we can’t physically get to meet mum, but the creative and innovative approach from the team has meant we regularly see mum on Facebook, home services, at residence meetings, and of course one on one zoom sessions. It’s
been great.
The team also take great care around residents piece and state of mind, always putting them first, always going that extra mile to give the most appropriate support and emotional stability.
The accommodation is good and well maintained, the food quality and choice is superb, the cleanliness is great.
There are bound to be issues that come up, however, each one dealt with and addressed without fuss and in a timely manner.
I can’t say enough about the staff but suffice it to say we have no concerns and know they have mums best interest at heart, they have our best interests in the mix, and ultimately mum is really happy, content and safe.
Reply from Tony Lyons, Home Manager at Starr Hills

Many thanks for your very kind words and your positive review. I will ensure that all the staff are made aware of your kind comments. Thank you for taking the time to complete the review as it is always good to receive feedback on the work we are doing. Mum is a tonic to all the staff with her lovely positive attitude.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H D (Friend of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is the best care home I have visited and I have visited 4 different homes to see elderly friends. Starr Hills takes some beating. I love visiting it.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for taking the time to give us feedback, and thank you so much for your compliments. It is lovely to hear that you rate our work so highly. I will pass on your kind comments to the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G S (Friend of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very warm and welcoming care home. Love and care in abundance. The friendly happy staff are all extremely hard working.
As for the food, best on the Fylde Coast.
Thank you for my special friend's care.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for your kind words. It was the greatest of pleasures to provide care for such a lovely person. The staff will be very moved by your comments. Thank you so much for taking the time to send in a review; I will make sure it is passed onto the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N H (Friend of Resident) published on 15 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and the management as well are helpful, kind and very considerate at all times. They all have time to talk and listen as well.
Reply from Tony Lyons, Home Manager at Starr Hills

Thank you so much for taking the time to give us feedback on our home. It is always lovely to hear such positive comments about the work we do.
I will make sure your kind comments are shared with the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Friend of Resident) published on 24 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering Starr Hills, the welcome to the resident, family and friends is genuine. Management to staff have the ability to make you feel at home. You feel they care. There is a stimulating programme of activities which friends have enjoyed. The programme encourages them to leave their rooms and
meet other people. If you are nervous, you are given time to adjust. The most has been made of an old adapted building, you are still in someone's home.
After treatment in hospital, my friend said, "thank goodness I'm going home".
Reply from Tony Lyons, Home Manager at Starr Hills

Many thanks for your very kind words and your positive review. I will ensure that all the staff are made aware of your kind comments.
Thank you for taking the time to complete the review as it is always good to receive feedback on the work we are doing.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen G (Son of Resident) published on 17 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in the care home for just over 4 months. She has very recently lost her husband. The care and support she is receiving from all members of staff and other residents is second to none. We know she is in a supportive and loving environment during this difficult and sad time.
Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your kind words; I will share your feedback with the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah B (Daughter of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was only in Starr Hills at Lytham St Annes for a shorter period than planned but she and I were very happy with the care and consideration she received from all members of staff, including kitchen staff during her stay. She was treated with dignity, respect and kindness at all times. I would
be happy to recommend this home to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Allyson W (Friend of Resident) published on 6 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very good care home, my friend is very happy and really feels looked after. The staff are all caring and very attentive. Her health has improved so much since she became a resident in the spring of this year. They have loads of activities so there is always something to do, often more than
one thing everyday.
Reply from Annette Williams, Home Manager at Starr Hills

Thank you for taking the time to submit this review; your comments are appreciated and I will share with the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Grizel C (Friend of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend on a regular basis once a week for about six weeks and found her very well cared for. All the staff have been so helpful on every occasion.
Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your kind words and taking the time to review us.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David B (Son of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starr Hills delivers on all fronts. The standard of care is consistently high, thoughtful and dignified. The staff know and understand the residents as individuals and always deal with them appropriately. There is always a calm and relaxed feel around the home. The range of activities on offer every
week is a great strength and ensures the residents get access to all the mental stimulation they need. A terrific place.
Reply from Annette Williams, Home Manager at Starr Hills

Thank you for taking the time to review Starr Hills. Your comments are much appreciated I will share these with the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B H (Friend of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well managed and staffed home ensuring residents are well cared for in all aspects of social and personal care.
A place that deserves recognition for its excellence.
Reply from Annette Williams, Home Manager at Starr Hills

A massive thank you for taking time to review Starr Hills; I will share your comments with the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David B (Son-in-law of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Starr Hills Residential Home is managed and run by consummate professionals who are resident centred, respectful, obliging, understanding and compassionate. My Father-in-Law (95yrs ) has been a resident for over 6 years and has received five-star treatment throughout his stay, all the staff have built
a fantastic relationship with him and understand him and his personal needs. His health is deteriorating and all in the home have rallied round to support him and address his every need during this difficult time. The Manager and all her staff are a credit to the organisation and I would have no hesitation in recommending Starr Hills and MHA as a care provider.
Reply from Annette Williams, Home Manager at Starr Hills

Thank you for your recent recommendation, it is a pleasure for all the staff team to support your Father-in-law as his health is deteriorating. I will share your comments with all the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nora P (Resident) published on 15 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very helpful and very pleasant.
A very happy atmosphere.
Reply from Annette Williams, Home Manager at Starr Hills

Many thanks for taking the time to review us; I will share your comments with the staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Starr Hills is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.919 for Starr Hills is calculated as follows: ( (262 Excellents x 5) + (23 Goods x 4) ) ÷ 285 Ratings = 4.919
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Starr Hills is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Mar 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (1)

No image found

Phillipa Green

Job Title: Home Manager Joined: 2025

With over a decade of experience managing care homes, primarily within the charitable sector, Phillipa Green is a dedicated and compassionate Care Home Manager committed to delivering high-quality, person-centred care. She joined MHA Starr Hills in 2023, bringing with her a wealth of knowledge and leadership expertise. Her approach is driven by a strong belief in dignity, respect, and community, ensuring residents feel safe, valued, and empowered. Phillipa has a proven track record of supporting teams to achieve outstanding outcomes and fostering a warm, inclusive environment where residents and staff can thrive.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Starr Hills to verify any information. View our terms and conditions. Starr Hills has an Enhanced Service - more info.