Birchfield Residential Care Home

9a - 11 Gorse Road, Blackburn BB2 6LY

Birchfield Residential Care Home, Blackburn, Lancashire
Birchfield Residential Care Home, Blackburn, Lancashire
Birchfield Residential Care Home, Blackburn, Lancashire

Birchfield Residential Care Home in Blackburn is a family-run home delivering a high level of care at an affordable price.

Birchfield has received consistently good reports from the CQC and Blackburn with Darwen Council making it one of the top homes in the Blackburn with Darwen area.

The home actively encourages feedback from residents, relatives, staff and local professionals which it uses to ensure the home remains focused on offering the best service possible. Regular residents meetings encourage ideas for activities, days out and in house entertainment so the home has a full programme of activities with something to suit everybody.

Menus are continually adapted at residents' requests ensuring home-cooked food, using local produce, remains delicious, nutritious and interesting. The cooks know the residents' likes and dislikes as well as any dietary requirements enabling them to tailor meals to individual needs.

Birchfield offers short (respite) and long stay care and the home recommend a four week trial period to ensure new residents are happy with their choice.

The comfortable and spacious home, set in leafy grounds, provides a relaxing atmosphere. With quiet places to chat with friends and relatives whilst enjoying a nice cup of tea.

The home welcomes visitors at any time so please pop in, no appointment required, and take a look around.

Owner: M & K Taylor

Person in charge: Mary Noone (Registered Manager)

Local Authority / Social Services: Blackburn with Darwen Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Admission Information: A full & personalised assessment prior to admission. Ages 65+.. Ages 50+.

Single Rooms: 22

Shared Rooms: 1

Rooms with ensuite WC: 7

Fees information:

The home accept Social Services Fees with No Top Ups

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Coming down Preston New Road from Blackburn town centre, turn left at the mini roundabout by Sacred Heart Church onto Billinge Avenue. Then take the second left onto Gorse Road. Birchfield are a few houses down on the left hand side and is clearly signed.

Visiting:

Visitors are welcome at any time.

Parking:

Off road parking is available.

Latest Care Quality Commission* Report on Birchfield Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 19 Feb 2018

We currently have one room available which is newly decorated and furnished. Please call Mary Noone on 01254 266020 to discuss any care requirements you may have. Thank you very much for taking an interest in Birchfield Care Home.

Reviews

9.5 Birchfield Residential Care Home has a Review Score of 9.5 (9.539)

The Review Score of 9.5 (maximum of 10) for Birchfield Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Birchfield Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.539 for Birchfield Residential Care Home is calculated as follows: ( (188 Excellents x 5) + (119 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 321 Ratings = 4.539

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Birchfield Residential Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 12 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birchfield Residential Care Home?

  • Extremely LIKELY
    22
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birchfield Residential Care Home

  • Daughter of Resident/Service User
    11
  • Resident / Service User
    6
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

My mum has been in the home for two and a half years. She is very happy and likes the staff who work very hard. She enjoys the food which is varied. Knowing my mum is happy makes me feel better. The home has a "HOMELY FEEL", you could not ask for anything else.

How likely would you be to recommend Birchfield Residential Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My father is 99 years old and this is his first experience of a care home. The care home has been very caring and staff could not have done more to make the transition from home to care home any easier for us. My father is very happy with every aspect of the home and I could not thank them enough for their help and kindness.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative spent approx. 3 years in and out of this care home before he died in November 2016. At all times he was treated with respect and dignity and although he could be very difficult at times, he always praised the staff and the care which he received.

How likely would you be to recommend Birchfield Residential Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My mother was very happy in Birchfield and was very happy she was there.
The staff were extremely professional and very caring, to both my mother and I.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our mum chose to move into Birchfield after a long weekend of visiting various homes. This was the first time a door had opened and the person standing there had spoken to mum directly. It was this person centred approach that convinced us that this was the place that would be able to care for her in the way that we all wanted. Families are encouraged to visit and take part in their activities and events, making it very inclusive.
In the following three years as mum deteriorated, the staff never lost sight of the fact that she was a person, her dignity was always preserved and the care she received was fantastic. In mums final 10 months she was confined to bed and despite not being a nursing home, the staff diligently turned her every 2 hours. Her bedding was always clean and fresh and as a result of this, she didn’t have a single bedsore which was truly remarkable. Thank you to all the staff at Birchfield for looking after our mum so well and supporting us all in those final weeks.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Overall we are extremely satisfied with the care mum is receiving, although at times we have noticed a lack of staffing. Thus the activities which have been organised actually do not take place.
Residents sit in front of the TV for far too long!
But what else can be expected - my mum is having difficulties in walking so needs staff to meet her ever personal needs, 24/7.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Made my mum feel welcome. Care home is always clean and safe are approachable and helpful.

How likely would you be to recommend Birchfield Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Management always resolve any queries I have about my sisters care.
the care staff are very caring and treat the residents with dignity, the food is of good quality and the chef goes out of his way to meet the residents dietry needs.
The cleanliness of the home is excellent, always smells fresh and clean.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

I visit my friend and neighbour every week for a few hours and overall I have found the care home to be a good one. One minor issue is her wearing the wrong clothes if I don't label her clothes for her correctly, as she has no immediate family and can't talk for herself following a minor stroke as her speech is affected. The home is clean and tidy and the staff are good and approachable. Overall a good care home.

How likely would you be to recommend Birchfield Residential Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As Birchfield is open visiting hours, I visit my mum several times a week (different days and times).
I always find her to have been made as comfortable as possible.
The staff are competent and friendly.
After a visit, I come away feeling that she is being well looked after.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

I find the staff at Birchfield very professional, caring and courteous. Nothing is too much trouble and they seem to do everything with a smile on their face.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very satisfied with the care home and staff, who provided a friendly and professional service.
Excellent food and chef.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother, in her 90s, spent 2 weeks here recovering after a stint in hospital. All staff were kind, caring and extremely helpful encouraging mother both to eat and walk. Her room was clean, tidy and well furnished, the communal rooms were also well presented and exceptionally clean and comfortably set out, including quiet areas for visitors and clients alike. Mother was very happy during her stay and would be happy to return. Compassionate and caring staff. Excellent home cooked food provided by a sympathetic chef who talks daily to residents and tries to cater for all individual needs and requests. Overall excellent, a cut above other care homes where mother has previously spent time in respite care, Birchfield is exceptionally good value. Thank you to all staff, your attentive care has been much appreciated.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have witnessed excellent loving care of my dear 100 year old friend. She is happy and contented with you. The house - unlike many others - does not smell of wee and boiled cabbage. Events and visits are arranged frequently. I cannot say I wouldn't mind ending my days with you! But not just yet!!

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My 90 year Nan, stayed at Birchfield as a Temporary Resident for roughly 8 weeks.
In this time the staff cared for Nan, with compassion and care.
Taking time with her to help her walk albeit slowly but on arrival her walking was non existent. This was wonderful to see again.
As a visitor, there was an open door policy and I was always made to feel welcome.
Real thought goes into the running of Birchfield, the reception area was often decorated with a theme (Easter, Valentines, Mothering Sunday ).
Little touches make all the difference.

Well Done and thank you for Caring.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I was only at Birchfield for two weeks and found the staff very helpful and caring.

How likely would you be to recommend Birchfield Residential Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

All the staff at Birchfield are approachable, very friendly yet always respectful towards the families of residents. All staff have always shown a caring attitude towards mum and have given her great support in all aspects of her life at Birchfield. She always felt safe and she loved the food! Many parts of the home have been re-decorated recently and this has enhanced the overall appearance- this is appreciated by the residents.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Birchfield provides a homely atmosphere with well trained and caring staff, maintaining high standards of support to both residents and relatives, who are always welcomed when visiting. Residents are afforded dignity and respect, with individual needs noted, and acted upon together with an open exchange between management and relatives on the tailoring of any specific care and attention required to facilitate the wellbeing of their loved one.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother spent just under 18 months at Birchfield Residential Care Home until the end of her life. I only ever saw her treated with dignity and respect and the friendly banter she enjoyed. With good food and company she thrived until she became ill. It was at this time, good timely medical care was given to alleviate discomfort but I also observed genuine love and empathy in her nursing care. At the end I could not have been looked after any better. I am full of prise for this care home and would recommend their care to everyone.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum had been unwell for a number of years and we were at a stage where we could not keep her safe. Our family was very distressed and visiting at least 6 care homes did not instil confidence - in fact is made us feel much worse - until we visited Birchfield.
At Birchfield we found people who generally cared about their residents, were professionl and offered support not only to mum, but to the rest of our family as well!
To this day we still go to Birchfield, Easter fairs etc. Our family feel this is the least we can do to repay their kindness and help - we will never forget that they cared for our precious mum - Thank you Birchfield.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Nice décor, nice and warm. Very good helpful staff. The food is good.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think its alright here. The food is very good. I really like the staff because they are friendly and helpful. I enjoy playing dominoes in the afternoons sometimes with the other residents.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I'm very well looked after and have lived here for a lot of years. I love the staff here and have known a lot of them for a lot of years. I'm very happy with my meals and get plenty of choice. I love the activities and trips out.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like living here its lovely. Every morning when I come down stairs I always look in reception and think how lovely and clean the home is. I think this everyday. My daughter always comments on how clean it is too. I love the food its always good. I'm very happy with the care I receive from the staff, management are lovely.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like everything about Birchfield Residential Care Home. The food is really good. I have made some really good friends since living here. The staff are good and meet my needs.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just like to say a big thank you to the staff and chef for all their hard work on Christmas Day.

The family of residents were invited to join their relatives for Christmas dinner. Although I was eating Christmas dinner later with friends I had a lovely piece of salmon whilst my mum, ate her Christmas dinner, which mum really enjoyed.

Happy New Year to all

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A good home with caring staff.
One 'niggle' - laundry items sometimes not returned.
Also, if/when the home is closed to visitors due to sickness, family who visit should receive a txt message or phone call, so that they don't travel to the home from other towns - only to be denied access.

How likely would you be to recommend Birchfield Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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