Birchfield Residential Care Home

For over £2300, I expected basic care and dignity. This fell far below acceptable standards.

My mum was lucky to have found Birchfield. The home is beautiful , warm, safe and clean . The staff are all amazing, every single member of staff work hard to keep my mum safe and happy . Always caring and have brilliant personalities which make them the best at their jobs I cannot praise them enough . Mums room is always spotless and mum says the food is great . Many activities planned for spending days in and there is always a chance of an outing if the weather permits . Always someone at the end of the phone if there are any concerns and the reassurance and confidence my mum has while living there is wonderful. I cannot thank everyone enough for what they do .

Would highly recommend Birchfield .

We are happy to recommend Birchfield, where my mother has been for the last 7 years to anyone needing to place a family member in care.

When I speak with friends in a similar position, I apprciate how reasonable the fee is for the care given. The office staff are always very helpful with any questions I have.

The manager and deputy manager are very approachable and keep me informed of any health issues - visiting doctor, optician, free hearing aid provision.

My mum has been at Birchfield Residential Care Home for over a year, she is very happy there and is treated with respect and kindness. She is encouraged to take part in activities, arts and crafts, she has her nails and hair done regularly. Our family feel secure in the knowledge that she is well looked after by kind and caring staff.

All staff including management, nurses care staff, chefs cooks, cleaners, and maintenance staff are really helpful and informative. My father receives excellent care. I would recommend Birchfield to any family needing to place a family member in care to use this home. Excellent entertainment programme also.

Following a couple of visits to hospital it became clear my Aunt was unable to live independently any longer and she was offered a place at Birchfield. As a family, we were very concerned about how my aunt would take to this, as she has lived alone for many years and was fiercely independent. Our fears were unfounded as she has clearly settled in well, reporting that the food is mostly good, the staff are kind, and she has made new friends there. We all live away so cannot visit as often as we'd like but staff are always happy to put my aunt on the phone for a chat. When we are able to visit, the staff are welcoming and happy to provide updates on my aunt. The home is warm, clean and secure. There are regular activities, posted on the website, and it is always wonderful to see photos of my aunt looking happy and well cared for, in between seeing her in person. I am confident her well-being has improved through the care provided at Birchfield. We thank all the staff for caring for her.

I would have no hesitation in recommending this home.

We are also pleased to see her well-being and health have massively improved. Her family are relieved that she is now safe and well looked after and cannot thank the staff enough for what they are doing.

Care is excellent, food is well-cooked and substantial. Plenty of activities for my dad to take part in. Days out are tailored for the residents. Provide all the support needed, which is excellent. Staff are supportive of residents and family.

Thank you to all the staff at Birchfield for their professionalism, care and dedication.

Thank you, Birchfield.

My Mum was admitted for convalescence after a hospital stay after a fall at home. She didn’t have the confidence to stay at home. One would say she was very ‘anxious’. The staff made her feel welcome and at home. Despite her reluctance, within a short space of time, she was encouraged to participate in the organised activities. She enjoyed these and also made friends with the other residents. Her appetite returned, and she enjoyed the meals (apart from the ‘chip butties’) and she clearly benefited from having a regular regime and supervised medication. Living abroad it was important for me to get regular updates by phone or email. Despite the distance, the manager and the staff were always helpful in getting my Mum on the phone or giving me a quick update. Also when I visited they were great.

My mum has been at Birchfield for approx 5 years and has always had the best possible care and support by hardworking and very friendly staff who always make you feel welcome. The care home has a very homely feel to it. The staff have always kept us informed of mums care especially over the Covid Pandemic when we couldn't visit. They provided telephone and video calls which helped over this difficult time. Activities are he,o throughout the year with themed days and meals and afternoon teas. Thank you to all the staff for your continued care.

Mum has lived at Birchfield for about five years now and has always been well cared for especially now she spends longer in bed. Birchfield staff have always been supportive and friendly and treat mum with dignity at all times. Activities and events are held regularly for residents enjoyment and well being. Excellent care home.

Always available for a chat and keep me fully informed of my mothers care. Have worked competently and professionally over last year despite the Covid-19 pandemic. They ensure my mum is cared for and offer a wide range of activities.

My friend moved into Birchfield after a stay in hospital. She used to live alone. The staff are very caring towards her. She has made many friends and enjoys all the activities, bingo, senior exercises, dominoes. She has not been out when living alone but now she has been to Blackpool to the ice arena, bowling and Christmas meal out. She is always laughing with the staff and is very contented. All aspects of the home are brilliant, form the management, support, food and hygiene. Would definitely recommend Birchfield.

Friendly welcoming atmosphere, homely and not like an institution as many similar homes can be. Obliging friendly staff, good food. Many activities and themed days which are very beneficial.