Straven House Care Home

Queens Road, Ilkley LS29 9QL
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7.5 28 Reviews
  • Straven House Care Home, Ilkley
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 24 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Good to Know

Person in charge

  • Adam Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1998

Room Information

  • Single Rooms (24)
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Straven House Care Home Reviews (28)

7.5

Straven House Care Home has a Review Score of 7.5 (7.541) out of 10, based on 1 reviews in the last 2 years.
Over all time Straven House Care Home has 28 reviews.

Overall Experience
  • 21
  • 7
  • 0
  • 0
  • 0
Date Published
  • 28
  • 1
  • 1
  • 1
  • 27
Reviewer Connection to Straven House Care Home
  • 8
  • 6
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 28, showing 21-28
Review from John L (Son of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day my mother moved into Straven House, the staff have always been extremely helpful and supportive. The care which my mother is receiving is excellent. She and the other residents always appear well-dressed and well cared for. The staff are always on hand to attend to resident's needs.
Reply from Emily Wilson, Customer Service Administrator at Straven House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Bernard C (Son of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very pleased with all the staff and how they have looked after mum. They are very attentive both medically and emotionally and mum has settled really well. If there are any issues they address it immediately and operate very clear lines of communication. The home has been very flexible
as mum's condition changed and nothing was too much bother.
Reply from Emily Wilson, Customer Service Administrator at Straven House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Friend of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My elderly friend who suffers from dementia has been receiving respite care one or sometimes two days a week since August 2016. She has also had 3 short stays (1 three weeks, and 2 2 or 3 days)
The care she has received has been exceptional. There is always a friendly greeting from both staff and residents
and from day one she has felt at home there, although she is always glad to come home at the end of the visit.
Reply from Jayne Duck, Customer services administrator at Straven House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Value for Money
Review from John M (Nephew of Resident) published on 10 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt (aged 93) moved into Straven House in august 2016, initially as a respite and subsequently a permanent resident. I and other members of the family are very impressed at the high standard of care afforded by Straven House.
We are particularly impressed by the quality and commitment of the staff
at Straven House and the excellent management team.
Communication with me has been of a very high standard and all matters concerning care and financial issues have been dealt with very effectively and promptly.
Reply from Emily Wilson, Customer Service Administrator at Straven House Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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  • Value for Money
Review from S B (Son of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother lives at Straven House Care Home and has severe dementia. It is her home in every sense in particular because she is now part of a very loving extended family - I know she feels genuinely loved by every carer she shares the home with. As her son this is of immense value to me, we looked long
and hard for the very best establishment and Bupa certainly stood out above all the rest and continue to do so.
Reply from Jayne Duck, Customer services administrator at Straven House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue L (Daughter of Resident) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has now been a permanent resident at Straven House since May 2015 and spent 3 months prior to that time there in respite. I simply cannot rate Straven House, it's manager and her team highly enough. The care, standards and professionalism are exceptional. Don't take my word for it, go visit...unannounced.
When asked what she thought of Straven House, my Mum simply said, 'It's my home now, I love it and I love all the staff too'. 10/10 Thank you.
Reply from Jayne Duck, Customer services administrator at Straven House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison N (Daughter of Resident) published on 14 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot put into words how important it is to find the right home for our wonderful, much loved mum, we spent months looking but boy did we do well. This Home has a care staff team like no other. Personable, loving, understanding, professional. Our wonderful mum had the pleasure of being in their
company for 8 months when we unfortunately lost her to dementia illness and old age. I can't thank them enough for all their support to both my sister and I and our families.


It's like a 5 star hotel.


I wouldn't hesitate in recommending


Thank you Straven Team

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Review from S C (Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff without exception have been friendlily, courteous, professional, organised - nothing being too much trouble for anybody. Although, fortunately I did not require any additional medical care, I felt confident that if I had done, all the necessary paperwork etc was in place. I would be more
than happy and reassured if my wife, family and friends needed the post-operative care I needed, if they stayed at Straven House.
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Current Review Score: 7.5 (7.541)

Overview of Review Score

The Review Score of 7.5 (7.541) out of 10 for Straven House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.333 for Straven House Care Home is calculated as follows: ( (4 Excellents x 5) + (8 Goods x 4) ) ÷ 12 Ratings = 4.333
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.208 Points relating to the number of positive Reviews for Straven House Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 1 Positive Reviews ÷ 4.8 = 0.208
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

There are no team members posted.

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