Barchester Spen Court Care Home

Railway Street, Heckmondwike WF16 0ND
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9.8 141 Reviews
  • Barchester Spen Court Care Home, Heckmondwike
Spen Court is a modern, care home with views of the Spen Valley Greenway with residential and dementia care units and a team of professional care staff tending to resident needs. The home offers palliative, dementia, respite and residential care.

Bedrooms at Spen Court are set across two floors, while each floor has its own living room and dining room, allowing residents to relax and socialise.

The home is surrounded by its own landscaped rockery garden and a popular patio area outside the ground floor dining room, while residents can easily access and be involved with their local community.

Care workers help residents to arrange their rooms how they wish, to help them feel at home.
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Care Provided by Barchester Spen Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1311

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Spen Court Care Home to find out the exact price for your requirements.

Contact Barchester Spen Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Spen Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paula Pearson (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Parking

  • The home has limited parking on-site.

Barchester Spen Court Care Home Reviews (141)

9.8

Barchester Spen Court Care Home has a Review Score of 9.8 (9.785) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Spen Court Care Home has 141 reviews.

Overall Experience
  • 107
  • 32
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Date Published
  • 141
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Reviewer Connection to Barchester Spen Court Care Home
  • 57
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  • 5
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  • 1
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Total of 141, showing 121-140
Review from Dean K (Son of Resident) published on 28 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak more highly of the level of care and standards at Avery Mews - wonderful!


We contacted Avery Mews whilst trying to find a home for my father as his ability to live alone rapidly declined. As I lived in Australia and my brother in London, we required somebody that we could trust and

that was conscientious and the Manager and her staff did not disappoint.


The Manager and the Brighterkind team showed real flexibility during a period that my father was admitted to hospital. We were not hassled or pressured through this period and my father eventually moved into a lovely room. Unfortunately, he only spent 3 days in Avery Mews before he passed away. The care team managed to administer CPR on my dad, restarting his heart and giving the family long enough to join him in the hospital to say goodbye before he passed away.


I will always be eternally grateful to the genuine warmth the team showed my father, and the immediate actions they took with dad before he passed away.

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Review from Hilary (Daughter of Resident) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult decision to put my mum in a care home. At 98 she was still physically able but was no longer able to cook for herself or shop and was often confused. She and I looked at 4 care homes and this was the only one she liked. From day 1 the staff have been very helpful, kind and respectful
to mum. I live in Australia but was in England to put mum in the home. Staff were always welcoming and allowed her to have all the things in her room she needed including a glass of wine when she wanted one. Since I came home they helped her to Skype me on the tablet- which I could not have done in her home. I also send her a short newsletter with photos and the staff download it and print it out for her. I feel more in contact with her than when she was living in her own home. My brother lives nearby and visits regularly and both of us know my mother is safe, particularly as she is gradually losing more of her speech and understanding of language.
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Review from S S (Husband of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout the time I have been involved with Avery Mews circa 3 years, I have been very impressed with the staff who worked in the dementia unit. The dignity and respect that they afforded my mum and husband was exemplary. Their level of compassion and care was like nothing I had experienced before.
True unsung heroes.
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Review from Brian B (Son of Resident) published on 24 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was at Avery Mews Care Home for 17 months. I have only praise for all the staff who looked after my mum until her death. Before her passing, they showed love, care and compassion towards her and has a family that is all we could wish for. When my mum was very ill, not only did they look after
her, they looked after her family. Could not wish for better staff.
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Review from Bernard K (Son of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we cannot praise the care and support afforded our mum highly enough. She was always treated with dignity, respect, sympathy and love. Throughout her time at Avery Mews, the staff were amazing and always made us welcome on every visit, creating a true "family" atmosphere. We would not have
wished for a much better place to spend her final few years. Thank you to all the staff.
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Review from Pam L (Friend of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is second to none. The care, empathy and concern showed by the Manager and her team were exemplary. Food and facilities are of a very high standard. Unfortunately, my friend passed away in June but I couldn't have wished for him to have been cared for, tortured by dementia, in a better place.
Thank you!
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Review from Margaret M (Resident) published on 7 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything here at Avery Mews is first class,
The care from all the girls is wonderful. Nothing is too much trouble for them. The food (all meals) are very good. The cleanliness is always good.
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Review from Marion S (Niece of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression was lovely. Clean home in pleasant surroundings. The staff are always welcoming and friendly, easy to talk to and cannot do enough to help. Well done girls. My aunt has settled in nicely and always remarks "it's lovely here isn't it". Especially when she can sit in the garden on a sunny
day. Also no complaints about the food. It makes us all happy and at ease to know that my relation is happy too. Thanks to all.
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Review from Joan W (Daughter of Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, lovely clean home. Carers first class. Excellent food. This is a first class home.
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Review from Eileen B (Resident) published on 30 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion living at Avery Mews makes me feel happy. I have freedom from responsibilities. I love everything about Avery Mews and I am glad to be here.
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Review from Karl S (Son of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy we've been able to get my mum into Avery Mews. We had no experience of care homes and all the team have been very helpful, professional and committed to making the whole process so easy and stress free.
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Review from Diane I (Niece of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a registered general nurse with several years experience, I have found Avery Mews to provide excellent, caring, empathetic care.
All staff are approachable, helpful.
I have visited several homes in my line of work, Avery Mews is clean, inviting and caring. Nothing is too much trouble.
I would
like to congratulate the staff for all their hard work.
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Review from Sally B (Daughter of Resident) published on 31 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and professional. Beautiful home, well kept. Staff friendly and helpful. Food very good. Would highly recommend.
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Review from S H (Son of Resident) published on 18 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very caring to my father. The catering staff provide good quality food.
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Review from Allison M (Daughter of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father has recently been put into care as his Altzheimer's had got markedly worse. The manager made this move a lot less stressful. Staff were so considerate and kind. Unfortunately our fathers needs were more than they could provide as he developed psychotic behaviour and more challenging behaviour
then they could cope with. The manager and staff were incredibly kind and supportive as we went through the very stressful process of finding a home that would take him. Couldn't speak higher of the staff, care, quality of rooms, dining everything every where.
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Review from Melvyn W (Son of Resident) published on 18 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident for almost 3 years until his death last week. He was a dementia sufferer and very vulnerable. Throughout his stay, the home provided a clean, odour free, pleasant environment. The accommodation was such as you would find in a good quality hotel or guest house. The food
was food and plentiful. All these are the beginning . At Avery Mews the staff are its major asset. My dad was shown real love and affection which made his life there very pleasant. When dad was nearing the end of his life there very pleasant. When dad was nearing the end of his life my sons and I stayed with him continuously for 48 hours. The support we were given and the consideration we were shown were exemplary.
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Review from Ernest S (Daughter of Resident) published on 11 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has excellent facilities, the management and staff are mostly excellent however one or two staff members need improvement when dealing with residents. Simple things like dressing correctly and checking hearing aids. They just shove then in and do not check to see if batteries are in them or
that they are switched on, this is a regular occurrence with my dad. Not just a one off and its the same staff members.
Reply from Mark Knower, Marketing Manager at Barchester Spen Court Care HomeDear Marcia, thank you for your feedback that is mostly very positive about the home and care provided. As you know, from your recent conversation with the Home Manager, the issue involving a few staff members is being dealt with and monitored to make sure positive changes are made. Thank you for taking the time to post a review.
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Review from R G (Daughter of Resident) published on 1 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Avery Mews for just over 6 months. As her family, we are very happy and reassured that she receives excellent, individualised care. I am always kept informed of any concerns or changes to her care plan. The home itself is spotlessly clean and nicely decorated. The food and
menu are fabulous. Mum is certainly well fed!
The tact and kindness shown by care staff, especially when encouraging personal hygiene and social presentation with residents is reassuring. Activities are arranged to suit the residents and entertainment is a regular feature. I know I can ring Avery Mews, or visit, at any time and be greeted by friendly, caring staff, who can always answer any questions I may have.
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Review from Margaret B (Daughter of Resident) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent care regarding cleanliness, personal hygiene, quality of food and activities.
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Review from Margaret P (Daughter of Resident) published on 30 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a very private person and I feel most importantly his privacy has been well respected by all the staff with whom he comes into contact. They have all shown caring attitudes towards him and have never heard him make an adverse comment about any member of staff.
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Barchester Spen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Barchester Spen Court Care Home is calculated as follows: ( (320 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 377 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Spen Court Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Paula

Paula Pearson

Job Title: General Manager Joined: 2023

Hi, my name is Paula, and I am the General Manager here at Spen Court.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in June 2023. I qualified as a general nurse in 1991 starting my career in the NHS for the first year before moving to the private sector in 1993, where I have been managing residential and nursing homes ever since


I have 30 years of experience working with older persons and those living with dementia and am passionate about ensuring all of our residents receive the best possible care and experience. I and my team look forward to welcoming you to our home.


I look forward to welcoming you to our home.

Nikki

Nikki Smith

Job Title: Deputy Home Manager

Hi, my name is Nikki, I have been the Deputy Manager here at Spen Court since May 2024 however I have worked at Spen Court for over 14 years both as a senior carer and then as a Team Leader.


I strive to improve the quality of life for our residents to make their day as full and comfortable as possible. I use my skills and knowledge to help develop the care team, and I am also one of the home’s Dementia champions.


I have built good relationships with residents, relatives and the team, over the many years I have been at Spen Court. I look forward to welcoming you to our home.

Keri

Keri Young

Job Title: Home Administrator

I have worked at Spen Court since November 2008, I deal with all aspects of the administration in the home to ensure it runs smoothly, and I have built good relationships with residents, relatives and the team.


I enjoy every day at Spen Court and love my job.

Elizabeth

Elizabeth Lindsay

Job Title: Home Receptionist

Hello, my name is Elizabeth, I am the receptionist here at Spen Court.


As a Receptionist, I greet visiting friends and families, Professionals potential new residents and their loved ones when I do a show round of our home. I love meeting people and making them feel welcome in the home.

Angela

Angela Blackburn

Job Title: Activities Lead

My name is Angela and I am the Head Activities Coordinator here at Spen Court. I get so much satisfaction out of knowing I have made a difference in people’s days and have filled the home with a sense of community and happiness.


We feel it is important to build community connections and maintain our resident’s social interaction outside the care home.


We ensure we deliver a person-centred program of events and activities and build strong relationships with our residents, their families and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Spen Court Care Home to verify any information. View our terms and conditions. Barchester Spen Court Care Home has an Enhanced Service - more info.