Magnolia House

42 Hull Road, Cottingham HU16 4PX
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9.9 109 Reviews
  • Magnolia House, Cottingham
Magnolia House, in the leafy suburb of Cottingham, is a wonderful, residential home for the elderly offering exceptional respite and day care services.

A recent resident led refurbishment has given the home a top-to-toe makeover including stylish new décor throughout and en-suite 'wet-rooms' for every room.

With a home from home atmosphere and relaxing environment, additional new features include a new main lounge area with spectacular garden views. Residents enjoy tasty, nutritional food.

All carers are trained in personalisation methods, getting to know the needs of each individual resident.

A dedicated activities co-ordinator organises a variety of leisure pursuits, therapies, entertainments and outings to stimulate, inform and brighten the day for the residents and staff.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 96 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1400
  • Self-Funded Residential Dementia Care: £850 – £1400
  • RESPITE Self-Funded Residential Care: £995 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £850 – £1293

These prices are only a guideline, please contact Magnolia House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lindsay Altoft (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (92)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (15)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Magnolia House Reviews (109)

Total of 109, showing 61-80
9.9

Magnolia House has a Review Score of 9.9 (9.880) out of 10, based on 27 reviews in the last 2 years. Over all time Magnolia House has 109 reviews.

Overall Experience

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Review from Lorna (Granddaughter of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Magnolia House has looked after my Grandma for a number of years. She is not far off turning 100. Having lost my own mum in her 40's, my Grandma is extra special to our famìly and she's always been there for us. We don't live in Hull so it's important for us to know Grandma is safe and well cared for.
Magnolia House went the extra mile to bring Grandma home from hospital after a chest infection a couple of years ago when the hospital had given up on her. They gave her TLC and brought her back to us when the medics had thought this was not possible. During lockdown we have been delighted with the service from one of the ladies who has helped one of us to video call Grandma each week, translating our conversations when Grandma cannot hear us. Staff have gone out of their way to not only look after residents but also entertain them whilst relatives cannot visit inside the home. This has given us peace of mind that Grandma is safe. Thank you to all the staff for giving your all at such a difficult time.

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Review from A P (Son of Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience is very good. The staff are caring, efficient and helpful as is the management. The facilities, food and rooms are good. I feel my mother is treated with kindness and dignity at all times. All the staff have been excellent and gone the extra mile in these difficult times of Covid-19.
An excellent care home.

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Review from Roger H (Brother of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister suffered a major stroke leaving her wheelchair-bound and only use in one arm. However, her brain was not affected. The high level of care required was excellent - because she needed people to talk to, the staff also became her friends. Activities were varied and in spite of the logistical
difficulties, staff took her to the theatre, cinema, shops and places of interest. From my visits, I was able to witness the care and dignity shown to her, whilst staff were under constant pressure from the calls for assistance from other occupants. I am so pleased she spent these last few years at Magnolia House - with family unable to visit due to COVID-19 she at least passed away with friends at her side. A very caring and lovely home.

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Review from Pat E (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very touched by the professionalism and devotion the carers have given during these very traumatic times. They have come together and worked as a team supporting the residents and each other. I am sure that they have discovered qualities that they didn't know they possess. It has made
my life easier knowing that Mum has this caring support whilst I am unable to visit.

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Review from Lesley G (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to make the decision to place a parent into care is certainly not an easy one, but when its the best and safest option - you need to feel 100% happy with the care home you choose.
It was a very difficult decision to have to make, but the right one for Mum. Magnolia House has been the best decision
we have made. She is well cared for and even through these difficult times when we have not been able to visit in person, they have enabled us to maintain contact and ensure that we can keep in touch and see mum on Face time, which we are so grateful for. Super clean, friendly and relaxed - definitely recommend them to anyone who is looking for the right ‘home from home’ for their loved ones.

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Review from Debs M (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time Dad started daycare at Magnolia House, we knew we had finally accepted that we and particularly Mum, could no longer give Dad the amount of care he was beginning to require and that a more permanent set up would be required. All the staff and particularly the manager, were really patient,
caring and reassuring for my mum and myself at this emotional time. It was baby steps to start with, but as time progressed we all got into routines and felt more relaxed. For every step of this journey, we've known all the staff involved in Dad's care have had great patience and have been very caring, and although he can't articulate it, I'm sure he appreciates their care and support. It is this total 'care package' around the whole family that is the essence of Magnolia House. Family members are consulted and respected, ensuring a mutual trust which results in the best of care and provision.

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Review from Helen F (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Magnolia House for 18 months. She quickly settled in due to the calm, kind approach of the staff.
She is very pleased with her room, especially the en-suite facilities and the view. She feels the staff are like an extension of her family, as they are always patient, encouraging and
smiling. The family feel well informed and we are kept up to date on any changes in Mum's health and the staff are quick to respond to any queries we might have. We have been very impressed with the way the home has handled the COVID-19 crisis, keeping the residents safe whilst still giving them the opportunity to go into the garden and have video calls with their families.

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Review from Andy P (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed at Magnolia House for about 18months. The care she received was excellent - especially during the testing times of COVID.
Over the course of her stay all the careers and staff went out of their way to make her feel cared for and respected. She had activities, outings and other residents
for company and we always felt she was safe and cared for. We always felt we were communicated to very well, especially as her health deteriorated and we could always just pick up the phone if we had any questions.
The room was large enough so we could talk to her in room and the gardens were excellent when the weather was nice as well.
The atmosphere is one of calm, yet it was nice to see the energy and competitiveness of quiz night and other games.
Overall we were very happy with her stay and would recommend.

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Review from Graeme R (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we realised my mum was close to needing a care home, I asked my friends for any recommendations and Magnolia House kept coming up. I looked around a few others before I went there, but as soon as I did, I knew this was the only place for Mum.
She has been there 2 and a half years now and is very
happy. Her carers really look after her and everyone is very helpful.
During this difficult time, it's hard not being able to see her properly, but I understand why, and Magnolia are keeping me up to date which what they are doing.
The video calls with her are good, not as good as seeing her and giving her a hug, but I know she is safe and as happy as possible.
Thanks for keeping them all safe!

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Review from Sally F (Granddaughter of Resident) published on 29 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When your relatives have to go into a care home it is a scary time, are they going to look after our loved ones?
I can honestly say hand on heart that the answer is yes!
Since my grandma has been with Magnolia House, she has been so happy, her whole demeanour has changed, she has company all day
long, the staff are fantastic and arrange activities for the residents to participate in. Grandma has her nails painted, hair done and always high in spirits when we see her.
Since lockdown has happened, we can not go to the care home to see Grandma, however the activities coordinator and her staff have arranged weekly video chats with Grandma, so the family can keep in contact with her. It’s lovely to be able to talk; it’s reassuring to always see her jolly.

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Review from Anna B (Daughter of Resident) published on 28 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a daughter who lives in the south, all the staff have been so helpful in enabling my dad and me to speak on the phone, send photos and FaceTime each other. The staff are always helpful, and they deal with my father’s complex needs with care and patience.

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Review from Christine B (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum originally went into Magnolia House a few years ago for respite, and she liked it so much she asked us the family if she could stay. The staff here are lovely, and she likes them all very much. They are all great with her, she is well cared for and always looks clean and happy. It's a lovely,
friendly, well-maintained place where she can watch TV as well even go to the gardens their beautiful grounds even got a duck pond, which she loves. There is also plenty of activities to do if you so wish to join in, even got a good hairdresser.

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Review from Sue S (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a brilliant care home. The staff really care about the residents. Staff are doing their utmost to keep residents safe and protect them at this very difficult time. The staff are very caring, and it offers a very warm environment for both residents and their family.

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Review from T L (Daughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident in Magnolia House for 2-years.
It has a very warm and homely atmosphere, and I am extremely satisfied with the care and support she receives. Mum is well settled and content. All the staff I have been in contact with are very professional, kind caring and friendly. Nothing
is ever too much trouble, and they always make time to speak to you with any questions you may have. I would not hesitate to recommend Magnolia House to others.
We are unable to visit due to the pandemic, but during this time, we have been in regular contact, and everyone is doing an amazing job keeping our loved ones safe.

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Review from Steph F (Granddaughter of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been a resident at Magnolia House for nearly 5-years. It broke my heart that she had to leave her own home due to Alzheimer's. But the continuing care, love and support she receives from all the carers and staff at Magnolia has proved it was the right choice. The recent refurbishment
in the home is good, the rooms are nice, and they have lovely gardens for the residents. Can’t thank them enough for all they are doing to keep the residents as safe as they can during this current worrying time. Looking forward to when we are able to visit again.

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Review from Alison B (Niece of Resident) published on 27 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a huge thank you to the staff at Magnolia House. They have obviously been doing a tremendous job and following government guidelines to keep the residents and themselves safe from the virus. The staff deserve medals for the work they do under normal circumstances, let alone how they've
managed during the lockdown.
Genuine thanks for looking after my relatives, meeting their needs and remaining friendly and professional at all times, it takes a special kind of person to do your job.

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Review from Paula G (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live 250 miles away from Magnolia House, and due to Covid-19, my visits are not possible.
This breaks my heart, but I am comforted knowing that without a doubt, my dad is getting the best loving care possible and is happy.
The team at Magnolia House have become dads and my extended family.
Thank
you, my friends, I appreciate everything you are doing and cant wait to see everyone again. Keep safe and strong.

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Review from Hilary B (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Magnolia House to anyone looking for a safe and happy home from home for a relative. My sister and I looked at lots of care homes and chose just a few to visit. After spending some time in there speaking to staff and residents, we were perfectly happy that this was the one for our
Mum. The staff were very friendly and accommodating, nothing was too much trouble and the residents all looked very happy. It isn't easy having to let a relative live in a care home setting, but we instantly felt comfortable with this one. It's the staff that make this place so good; they are attentive and all very caring and happy people. We have peace of mind knowing that our Mother is being cared for brilliantly. Especially at the moment with the Coronavirus and lockdown, we see photos and videos online of what they are up to, colouring, dancing and singing etc. The staff are working so hard to keep their residents healthy and very importantly, happy during this awful time. Thank you.

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Review from Grant M (Son of Resident) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad needed a care home urgently in the early weeks of the emerging Coronavirus crisis so he has joined in an extremely difficult period for him and the staff. As yet we have been unable to visit him due to lockdown, however, all the staff at Magnolia House have been extremely professional, kind
and caring. Nothing is too much trouble for them. We have been able to keep in touch via regular video calls that have been invaluable in keeping contact and reassuring Dad as he adjusted to his new home. Magnolia communication is excellent, seeing pictures of your loved ones online and the happy environment that the staff and residents share is great to see. Even though strict controls and PPE, etc. have been in use making it a very unnatural environment to the normal routine, everyone has been fabulous in helping make Dad as comfortable and happy as possible. We are looking forward to being able to visit him when safe to do so in the near future.

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Review from Matthew S (Son of Resident) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was 80, suffering from chronic heart and kidney failure, he was bi-polar and very frail. He was a retired Director of Social Services and lived in the North East with his wife (my step-mum). When she died it was time to bring him back to Hull to be close to the family. Because of his job, and
the fact that his pension would cover all of the costs, I wanted him to have the best care money could buy. I checked a lot of homes before bringing him to Magnolia and I had absolutely no doubt that the atmosphere, warmth and standard of care were the very best I’d found in Hull. From my very first walk around I felt he’d be happy and cared for - and that feeling continued throughout his stay. Staff and residents alike all seemed happy, friendly and we were always greeted with warmth and good manners. It was so good to know that friendly professional staff were treating him with intelligence, respect and kindness. I would happily recommend Magnolia House to anyone - thanks Magnolia House.

Reply from Anthony Mitchell, Operations Director at Magnolia House

Hi Matthew, on behalf of Lindsay and all at Magnolia, it was our pleasure to look after your dad. Thank you so much for your comments. As with your email to Lindsay recently, I will ensure this is printed out for all staff to read, as it will bring smiles to their faces. Thank you again. Anthony.

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Current Review Score: 9.9 (9.880)

Overview of Review Score

The Review Score of 9.9 (9.880) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.880 for Magnolia House is calculated as follows: ( (282 Excellents x 5) + (30 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 316 Ratings = 4.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magnolia House is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 96 registered maximum number of service users is 19.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 18 Aug 2025

Single and double ensuite for elderly care and nursing care

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Awards / Recognitions (0)

Meet the Team (1)

Lindsay

Lindsay Altoft

Job Title: Manager

Lindsay is one of life’s all-rounders! She began life with Park Lane Healthcare working in the accounts department, handling all the residents’ families’ queries, fee payments, bills we had to pay and a myriad of other things too. She even used to organise all our special award days that our top performing staff receive for their efforts, many of which go way beyond the call of duty. If all of this was not enough, in her own time she studied at Lincoln University and gained a degree in social work, such was her calling for looking after the elderly and vulnerable in society. All of this led to her joining our regional team, ensuring our homes were compliant in all aspects of care delivery and it seemed the most natural thing in the world to place her as manager at Magnolia House when the position became vacant. Although a large home and with its large challenges, Lindsay works tremendously hard at all times to ensure that every resident feels that little bit special.

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