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Barchester Scarborough Hall Care Home

Mount View Avenue, Scarborough, North Yorkshire YO12 4EW
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Barchester Scarborough Hall Care Home, Scarborough
Barchester Scarborough Hall Care Home, Scarborough
Barchester Scarborough Hall Care Home, Scarborough

Situated on the edge of the bustling seaside town of Scarborough, this warm and inviting residence has great access to local amenities and it is a short drive from the sandy beaches of the North Yorkshire coast.

The home provides residential, dementia, respite and palliative care.

With bedrooms divided between the residential and dementia care units, staff think carefully about the type of room each resident needs.

Bedrooms are set across three floors...  

Care Provided by Barchester Scarborough Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,281N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Scarborough Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Charlotte Nurse (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (89)
  • Single Rooms with ensuite Wet Room (89)

Barchester Scarborough Hall Care Home Reviews (110)

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9.7

Barchester Scarborough Hall Care Home has a Review Score of 9.7 (9.695) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Scarborough Hall Care Home has 110 reviews.

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Review from Fran H (Sister-in-law of Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience

A lovely, quiet place. Lovely and friendly. Staff are really friendly and caring.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Charlotte W (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card
Overall Experience
My mum has lived at Barchester Scarborough Hall Care Home for six months, she has settled well. Mum is well cared for, nothing is too much trouble for the staff. They go above and beyond. The home is warm, cosy and clean.

Thank you for everything you do. You are stars in sometimes difficult circumstances.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Charlie E (Son of Resident) published on 22 April 2024 Submitted via Website
Overall Experience
Scarborough Hall is my dad’s first choice in respite care. Since January he has been in and out a few times. He’s due to go back in again soon and it’s a huge weight lifted knowing he’s safe. He’s always so happy when he returns. The Managers are always visible around the home, they are always up on the dementia floors helping out. Which is lovely to see. You don’t get that in many homes.
My dad is looking forward to his return.

Thank you all at Scarborough Hall.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Pamela B (Wife of Resident) published on 16 April 2024 Submitted via Postal Card
Overall Experience
My husband has been a resident for 12 months, his dementia has accelerated in this time.
1. Residents spend most days sitting in the dining room dozing - no stimulation provided.
2. There are some excellent staff and some poor ones. Often they are very short of staff.
3. The manager is not there every day and no deputy, both usually in the office when present, not visible to staff and residents so unaware of what's happening.
4. Laundry/loss of clothes/damage to clothes.

Careless mayhem. Disaster.

Reply from Feedback Team, The Feedback Team at Barchester Scarborough Hall Care Home

Thank you for taking the time to add a review, and for bringing your concerns to our attention. We understand that you have since had a conversation with the General Manager on their return from leave in relation to your comments and your concerns have now been resolved. If there is anything more...  

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Review from Anne S (Sister of Resident) published on 8 February 2024 Submitted via Postal Card
Overall Experience

My sister has had twelve good years at Barchester Scarborough Hall. She has suffered a lot in her life, at Scarborough Hall she is at home and safe. Her room is very comfortable, shelves put up for new family photos and her mug collection. I sleep at night because my sister is safe!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from C B (Son of Resident) published on 16 January 2024 Submitted via Postal Card
Overall Experience

I've found Scarborough Hall a very good nursing home with excellent staff and excellent facilities.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Paul A (Friend of Resident) published on 8 September 2023 Submitted via Postal Card
Overall Experience

A very nice home with excellent staff who are very friendly. The visitors' areas are comfortable and clean and very welcoming.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Margaret C (Resident / Service User) published on 8 August 2023 Submitted via Postal Card
Overall Experience

Having been a resident for over eight years, the home is the best. I wouldn't want to be anywhere else.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Elizabeth G (Daughter of Resident) published on 2 August 2023 Submitted via Website
Overall Experience

The home is always clean and Dad is well cared for. He enjoys his meals and cake. The staff are amazing, patient and kind which means a lot to our family. Dad's needs are met including days out and the activities are well prepared and enjoyable.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from I K (Son-in-law of Resident) published on 23 May 2023 Submitted via Postal Card
Overall Experience

Very good experience and lovely service. Excellent facilities for residents and visitors. They try to cater for all residents and involve them in loads of tasks.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from John F (Son of Resident) published on 18 May 2023 Submitted via Postal Card
Overall Experience

My mother has been in Scarborough Hall Care Home for a few months now and my family and I are extremely pleased with this placement. Everyone is always polite, friendly and helpful. The atmosphere in Scarborough Hall is always excellent. The facilities are first class, always clean and maintained to a very high standard. I haven't had a meal at the home but the menu is very impressive and the homemade snacks in the lounge are always excellent. I have left activities and safety/security categories blank because I have no experience with them but I am confident they will be excellent.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jane B (Regular Volunteer) published on 25 April 2023 Submitted via Postal Card
Overall Experience

I visit Scarborough Hall Care Home with 2-3 members of the church. We are always welcomed by staff who join us in the lounge prepared for us to do a small service. Residents are treated with great care and respect and always seem happy and cheerful. I would not hesitate in recommending Scarborough Hall to anyone considering care for a family member.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Gail K (Daughter of Resident) published on 22 March 2023 Submitted via Postal Card
Overall Experience

We are very happy with the care home. The refit looks 5* and all the staff are lovely.

Reply from charlotte nurse, general manager at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from R L (Friend of Resident) published on 21 March 2023 Submitted via Postal Card
Overall Experience

The room was very nice and clean and nicely decorated. The staff I met were very friendly and kind. The home was very clean and decorated beautifully. My friend said the food was good and that his wife was allowed to eat with him for special occasions. Very nice overall.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mark T (Son of Resident) published on 20 March 2023 Submitted via Postal Card
Overall Experience

All the staff are very friendly, patient and accommodating. The care home is always clean and tidy and you always get a warm welcome when you arrive. I bring my 3-year-old son with me for my visits and he is made to feel comfortable and doesn't get anxious in any way due to the nature of the staff. My dad couldn't be in a better place to be cared for.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
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Treated with Dignity
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Review from Sheila P (Daughter of Resident) published on 22 November 2022 Submitted via Website
Overall Experience
My mum has been in Scarborough Hall Care Home for just over a year and is really happy there. The staff are amazing, all of them, I couldn't single out one single person. They work together as a friendly, happy team, and take the time to know, and understand individuals' care needs.

The home has recently been refurbished to a fantastic standard, and the work was carefully carried out to cause as little disruption as possible to all the residents. I would never hesitate to recommend this home to anyone, it is simply the best.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Martin A (Respite Resident) published on 13 June 2022 Submitted via Postal Card
Overall Experience

My time here has been comfortable and in its own way, very helpful. Unfortunately, I am unable to pat them any longer - I would if I could. However, I'd like to thank all the staff for their kindness, consideration and professionalism.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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No Rating
Review from S M (Son of Resident) published on 18 November 2021 Submitted via Postal Card
Overall Experience

Very happy with all services and staff. Always polite and helpful, all I can say is it's a good place to be for my mother.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Value for Money
Review from S R (Daughter of Resident) published on 29 October 2021 Submitted via Postal Card
Overall Experience

Mum has settled and has bever brought me cause for her concern. Not all staff members at first appeared approachable but at stressful times have become more receptive to the stress and issues of Covid and going into a home one member of staff has excelled at this and should be recognised as an outstanding member of staff, she is amazing.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from N H (Daughter of Resident) published on 29 October 2021 Submitted via Postal Card
Overall Experience
The care home is clean and tidy. The staff are friendly and informative about the wellbeing of one's relative. If a change in circumstances or incident occurs a member of staff will contact a family member.
They have been strict and adhered to guidance regarding Covid-19.
My relative seems quite settled at the home and enjoys the meals and activities.

Although that could vary some days due to the Alzheimer's one's relative suffers from.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 December 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (38) & Events (0)

News
  • 15 Jul 2026

    Earlier this week, we enjoyed a wonderful day out at Scarborough Beach, beginning with a visit to the spa before taking a leisurely stroll along the beach. We spent time...

  • 15 Jul 2026

    Earlier this week, we enjoyed a wonderful day out at Scarborough Beach, beginning with a visit to the spa before taking a leisurely stroll along the beach. We spent time...

  • 14 Jul 2026

    Our new Magic Table has quickly become a favourite in our home and has settled in perfectly. Packed with interactive games, quizzes, videos, and our residents' favourite Bingo it provides...

Upcoming Events

There are no upcoming events for Barchester Scarborough Hall Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Scarborough Hall Care Home.

Meet the Team (9)

Charlotte Nurse
Charlotte NurseJob Title:General Manager

Hi, my name is Charlotte and I am the Senior General Manager here at Scarborough Hall.

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.

I have worked in the home as the manager since 2008, I commissioned the home and have grown it with the team into the home it is today.

I started in care 25 years ago and worked myself up from a support worker through to a manager. I am very passionate about ensuring the residents receive the best care and experience.

I work with a long-standing supportive team who aim to achieve the best for the home.

I look forward to welcoming you to our home.

Grace Hall
Grace HallJob Title:Senior Carer
Grace has been part of the Scarborough Hall Care Home family for 6 years. Having grown up visiting the home while her mum worked here, Grace has always had a special connection with our residents and a passion for caring for others.

Grace started in the activities team before becoming a healthcare assistant. Grace is now one of our amazing Senior Carers. Her role includes ensuring residents receive the highest standard of care, administering medication and leading the floor to make sure every resident enjoys an enriched and fulfilling life.

Known as our "Enable Queen", Grace is the person everyone turns to for help when using our digital care plan system. She's also the person staff will go to for advice, encouragement and support. She always goes above and beyond for the residents she cares for. This can include arranging special outings and fulfilling wishes, to making sure residents enjoy the little things that brighten their day, whether that's colouring, movies, garden walks or pamper sessions.

Grace's kindness, dedication and commitment make a difference every day. We are lucky to have her as part of the team.

Iain Calope Crossland
Iain Calope CrosslandJob Title:Head Chef

Iain has worked at Scarborough Hall for 13 years. Iain first started as a senior carer, then in August 2014, he transferred to the kitchen as Head Chef.

Having always worked in the hospitality industry, Iain brings a wealth of experience and passion to his role. His key responsibilities include menu planning, managing budgets and creating fantastic meals for everyone in the home.

Iain is passionate about building a strong team and ensuring the residents are happy with their dining experience. He enjoys involving residents in the menu planning, themed dining experiences and cooking demonstrations.

Adam Clark
Adam ClarkJob Title:Kitchen Assistant

Adam has been a valued Kitchen Assistant at Scarborough Hall for the last 10 months. In his role, Adam takes great pride in maintaining a clean, organised and efficient kitchen environment, while providing reliable support to the chefs with whatever they need to deliver the highest standards of service.

Adam chose to join Scarborough Hall because he was looking for a new challenge, and he is delighted with that decision, as are we!. Since joining the team, he has embraced every opportunity to learn, develop and contribute positively to the home.

Adam is passionate about the residents and bringing a smile to their faces through providing meaningful nutrition and hydration to ensure everyone has a positive dining experience.

Adam is a fantastic member of the team who is always positive, approachable and willing to help. We are delighted to have him with us and look forward to seeing him continue to thrive.

Rebecca Hardy
Rebecca HardyJob Title:carer

Becky has been a valued member of the team at Scarborough Hall for almost eight years. Her key responsibility is to ensure that every resident feels happy, comfortable, and supported each day. Becky chose to work in care because she has always wanted to help people and make a positive difference in their lives. She is extremely passionate about the residents; she is also the home's dignity champion.

One of the things Becky loves most about her role is that no two days are the same. Throughout her time at Scarborough Hall, Becky has taken on a variety of roles within the home, and these experiences have helped her develop a wide range of skills.

Becky is well known around the home for her cheerful personality. Residents and staff will often hear her singing along the corridors, leading group activities, or organising sing-alongs in the dining room. She also enjoys encouraging the residents to take part in meaningful activities that enrich their lives. Becky believes it is important for residents to continue making happy memories, staying active and enjoying life to the fullest.

Sarah Thornton
Sarah ThorntonJob Title:Activities Asssitant

Hello, let me introduce myself. I am Sarah. This week I joined our fantastic activity team here at Scarborough Hall after previously being part of a great care team here over the last 8 years. I am looking forward to what lies ahead joining the activity team. Our goal as a team is to support our residents' emotional, social and physical wellbeing with purposeful and meaningful Life Enrichment.

Sarah is a valued member of our team, always proving that she is willing to go above and beyond for our residents. Sarah has a close connection with both our residents and also their loved ones.

Please come and say hello to Sarah; she is always open to ideas for our Life Enrichment, if there is ever anything that you feel that your loved one would benefit from and enjoy seeing.

Thank you, Sarah, for all of your dedication and hard work; it is always appreciated.

Emily Hampton
Emily HamptonJob Title:Activities
Hi, I'm Emily and I have not long joined the Activity Team at Scarborough Hall.

I began my journey working as part of the care team, and soon realised how much I love spending time with the residents, taking them on days out, and spending person-centred time with them, finding out different types of interests and hobbies that they enjoy doing.

Emily's dedication to the activity team has proven that she is willing to go above and beyond for our residents at Scarborough Hall Care Home.

Emily has been known to come in on her days off to give the residents her time and to take them to places that they wish to visit.

Please come and say hello to Emily and let her know if there is ever anything that she can do for your loved ones for their life enrichment.

Thank you for everything that you do for our residents, Emily.

Dawn Humpreys
Dawn HumpreysJob Title:Care Assistant

Dawn has been a dedicated care assistant at Scarborough Hall for 9 years. Her main responsibilities include providing high-quality care and support to the residents while working closely with her colleagues to ensure residents receive the best possible care. Dawn also values being part of a supportive team.

Dawn chose to work at Scarborough Hall because it seemed like a welcoming and enjoyable place to work. Over the years, she has found satisfaction in helping the residents and making a positive difference to their daily lives.

Dawn is well known for her cheerful personality and sense of humour. She will often entertain the residents, families and staff with her singing and dancing.

Dawn is a Dementia Champion. This role includes person-centred care for those living with dementia in line with the seven domains of well-being and our person-centred approach. Dawn is available for any questions or suggestions that you may have.

Caitlin Smith
Caitlin SmithJob Title:Care Assistant
Caitlin has been working as a care assistant at Scarborough Hall Care Home for the past five months. Since joining the team, she has quickly made a positive impact on the lives of the residents and has built strong, meaningful relationships.

Her key responsibilities include supporting residents with daily needs and well-being and helping to create a happy and comfortable environment.

What Caitlin enjoys most about her role is seeing the residents smile. Caitlin is passionate about providing high- quality care and takes great pride in making residents feel happy, valued and supported.

Although Caitlin is one of the newer members of the team, she has already formed strong connections with many residents. She has become a familiar and friendly face around the home, and residents often ask after her when she isn't on shift. Her kindness, dedication and genuine care for others have made her a valued member of the Scarborough Hall team.

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