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Barchester Scarborough Hall Care Home

Mount View Avenue, Scarborough, North Yorkshire YO12 4EW
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Barchester Scarborough Hall Care Home, Scarborough
Barchester Scarborough Hall Care Home, Scarborough
Barchester Scarborough Hall Care Home, Scarborough

Situated on the edge of the bustling seaside town of Scarborough, this warm and inviting residence has great access to local amenities and it is a short drive from the sandy beaches of the North Yorkshire coast.

The home provides residential, dementia, respite and palliative care.

With bedrooms divided between the residential and dementia care units, staff think carefully about the type of room each resident needs.

Bedrooms are set across three floors...  

Care Provided by Barchester Scarborough Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,281N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Scarborough Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Charlotte Nurse (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (89)
  • Single Rooms with ensuite Wet Room (89)

Barchester Scarborough Hall Care Home Reviews (110)

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9.7

Barchester Scarborough Hall Care Home has a Review Score of 9.7 (9.695) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Scarborough Hall Care Home has 110 reviews.

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Review from L F (Daughter-in-law of Resident) published on 29 October 2021 Submitted via Postal Card
Overall Experience
We are very pleased with the overall way the home is run dru9ing the short time our relative has been there.
The communication during the recent Covid outbreak whilst unable to visit and updates have been very reassuring.

Thank you for making us as relatives welcome and for the care and attention given to our relation.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Kevin B (Son of Resident) published on 10 June 2021 Submitted via Postal Card
Overall Experience

The home is run very professionally and it is a very warm and pleasant experience. My mum seems very happy and has not been distressed or upset for some time now and seems to be settling in well.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Linda S (Niece of Resident) published on 18 January 2021 Submitted via Postal Card
Overall Experience

Our family were not able to visit our relative on a regular basis therefore the staff were wonderful to keep us informed.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from V P (Daughter-in-law of Resident) published on 7 January 2021 Submitted via Postal Card
Overall Experience

This has been such a difficult time but everyone at Scarborough Hall has been amazing - very caring, accessible and professional. Despite all the new and changing rules and arrangements, they have communicated so well and have been compassionate and sensible in their approach. The Skype calls and new, designated visiting space have been great and the staff have been so resilient and consistent in putting our loved ones first. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Michael R (Son of Resident) published on 3 December 2020 Submitted via Postal Card
Overall Experience

I was able to visit my mother in a safe and comfortable environment. I was so pleased with how well she is. She was happy, cheerful and looked very well cared for.

Reply from Charrdi Galway, Deputy Home Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we are delighted to hear of your positive visit to see Mum in our new designated meeting suite and how she looked. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sally Anne W (Daughter of Resident) published on 26 November 2020 Submitted via Website
Overall Experience

My dad has only been living at the care home for a few months, I have visited him within the covid lockdown, once in the garden, and a couple of times in a secure screened visitor suite, both residents and visitors are guided to follow all safety put in place, from masks to hand sanitiser etc. Care for my dad appears good, from communication to mobility assisting, and my dad's appearance is clean and tidy. He seems to have a good relationship with carers, I have not been inside the home yet, but from outward appearances, it is clean, tidy and comfortable, I am always welcomed and given feedback when asked.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Edward T (Nephew of Resident) published on 16 November 2020 Submitted via Website
Overall Experience

Highly recommended, able to have indoor visits in the new pod room, another room is becoming available soon which is great to fit more visits in. The care staff go above and beyond to make relatives feel more relaxed about this awful pandemic. My uncle is happy and well cared for. Management is always available to chat too. I get a phone call at least twice a week from either the Manager or deputy manager just to let me know how my uncle is doing. Nothing is a problem for them. In times like this, we need to know our loved ones are cared for and my uncle certainly is at Scarborough Hall.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review and the positive comments regarding the homes new designated visiting suite. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of...  

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Review from Roy T (Son of Resident) published on 21 October 2020 Submitted via Website
Overall Experience

Hi. My mum was with the care home for almost eight years. I must say I can not fault the care and love mum received on the dementia side of the home. The staff, in this mad world we sadly live in, are so brave and courageous. The only downside I had in these years is you must stick up for loved ones on the finance side of things. Without going into it on a personal side, I get the impression that someone else pulls the strings of the management on the finances. Please do not be afraid to ask questions that are personal to you but most of all thank you for the care shown to my mum over the years.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jane L (Sister of Resident) published on 21 October 2020 Submitted via Website
Overall Experience

The care and support my sister receives is excellent. The staff are always very caring, courteous and helpful. They have been excellent in their handling of the Covid 19 pandemic. Resident and staff safety has been the primary concern, but there has also been good communication with relatives to explain the policy as circumstances change.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Kevin S (Son of Resident) published on 25 September 2020 Submitted via Postal Card
Overall Experience

Excellent care and support for my mum is the norm for Scarborough Hall! Special shout out for Admin who go the extra mile to help.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Susan O (Daughter of Resident) published on 22 September 2020 Submitted via Postal Card
Overall Experience

My mother is very well looked after in every way. The staff are very caring and considerate. They treat my mum with great dignity and thoughtfulness. I would not keep my mum in anywhere I did not think was looking after her properly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Duncan L (Son of Resident) published on 21 September 2020 Submitted via Postal Card
Overall Experience

My mum has been a resident for almost two years. During this time she has been cared for with compassion - in particular during COVID 19. The home and staff have done a superb job of looking after Mum and all the residents in the most challenging environment. Keep up the great work - it does not go unnoticed!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J S (Son of Resident) published on 13 July 2020 Submitted via Postal Card
Overall Experience

My father has only been with you for a short while and in that time I have only been able to meet with time once in the garden due to Covid-19. I have not been inside the home but found all the staff that I have been dealing with very helpful. he looks well and I am pleased you have got on with his new meds. A very good start and I look forward to visiting under normal circumstances. Thank you

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Claire E (Daughter of Resident) published on 7 July 2020 Submitted via Website
Overall Experience
I have both my parents in Scarborough Hall and I couldn’t wish for them to be in any better place. The staff look after them as if they were their own and even though I haven’t been able to visit them due to the restrictions, I have been comforted knowing that they are in such good hands. Nothing is ever any trouble to them and everyone is so happy and friendly creating a lovely family atmosphere.

I can’t thank the staff enough for what they do for my mam and dad and I wouldn’t hesitate to recommend the home to others.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mark L (Son of Resident) published on 7 July 2020 Submitted via Website
Overall Experience
The recent garden visit facilitated by Scarborough Hall was a real tonic during the current pandemic. Really grateful to Scarborough Hall and their staff for making the visit possible.
Previous to this being able to Skype has allowed me to maintain visual contact with Mum which was so important.

Overall my impression of Scarborough Hall has been one of a friendly yet professional environment where Mum has benefited from the community. I do feel the staff have made a tremendous effort to get to know Mum which has certainly benefitted her to settle in. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Christopher W (Son of Resident) published on 7 July 2020 Submitted via Website
Overall Experience
My mother has been a resident at Scarborough Hall for the last 27 months and we have been extremely happy with the care and support she has received and how the staff have become extended members of our family.
We were a little apprehensive with the change of ownership but we have noticed very little differences in the management and staffing of Scarborough Hall and my mother continues to have a happy and fulfilling life there.
The activities that she is involved with are suited to her immediate enjoyment and stimulation and the regular communications we receive allow us to know what she has done in the previous week

The last few months have been extremely difficult for the management and staff at the home but they have managed fantastically in very different circumstances. On Thursday's when we clap for the NHS we clapped for them as well and hope that it helped individual staff members get through the days.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Margaret B (Daughter of Resident) published on 23 June 2020 Submitted via Website
Overall Experience
I can’t praise the staff enough. My mother receives such good care and attention, especially as now she is no longer mobile and her care needs have increased.

I’m most grateful and would definitely recommend Scarborough Hall as a tip-top home to anyone who asked.

Reply from charlotte nurse, general manager at Barchester Scarborough Hall Care Home
We are delighted to support and care for your mum. Thank you for your review, we value all the feedback we get as it helps us to improve our services where required.

Thank you for your positive comments; I will pass these onto the team.

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Review from Ian S (Son of Resident) published on 23 June 2020 Submitted via Website
Overall Experience

Coping with dementia is never easy, but Scarborough Hall are doing an excellent job for my father. The family is kept well informed, and the home seems to be run very efficiently. The admission documentation was clear and the admission process was completed by email over a couple of days, very happy with the service. Due to COVID I have not been able to visit, but talking to my dad over the phone is easily done through the friendly staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J H (Daughter of Resident) published on 9 April 2020 Submitted via Postal Card
Overall Experience

Continues to be an excellent home for my father. Relaxed yet structured, cares for individual needs. The management and staff are very supportive of residents and families. The carers are observant and respond quickly to medical problems referring to nurses, doctors and hospital. The change of ownership has been well managed (nice new uniforms).

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

We are delighted to support your father and thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from K S (Daughter of Resident) published on 19 March 2020 Submitted via Postal Card
Overall Experience

This is a good friendly home. Most of the care staff are amazing. If there are any issues talk to the manager at any point in time.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Scarborough Hall Care Home

Our General Managers operate an open door policy and if you have any suggestions on our services or activities programmer please do drop them a message or give them a call. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 December 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (38) & Events (0)

News
  • 15 Jul 2026

    Earlier this week, we enjoyed a wonderful day out at Scarborough Beach, beginning with a visit to the spa before taking a leisurely stroll along the beach. We spent time...

  • 15 Jul 2026

    Earlier this week, we enjoyed a wonderful day out at Scarborough Beach, beginning with a visit to the spa before taking a leisurely stroll along the beach. We spent time...

  • 14 Jul 2026

    Our new Magic Table has quickly become a favourite in our home and has settled in perfectly. Packed with interactive games, quizzes, videos, and our residents' favourite Bingo it provides...

Upcoming Events

There are no upcoming events for Barchester Scarborough Hall Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Scarborough Hall Care Home.

Meet the Team (9)

Charlotte Nurse
Charlotte NurseJob Title:General Manager

Hi, my name is Charlotte and I am the Senior General Manager here at Scarborough Hall.

Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.

I have worked in the home as the manager since 2008, I commissioned the home and have grown it with the team into the home it is today.

I started in care 25 years ago and worked myself up from a support worker through to a manager. I am very passionate about ensuring the residents receive the best care and experience.

I work with a long-standing supportive team who aim to achieve the best for the home.

I look forward to welcoming you to our home.

Grace Hall
Grace HallJob Title:Senior Carer
Grace has been part of the Scarborough Hall Care Home family for 6 years. Having grown up visiting the home while her mum worked here, Grace has always had a special connection with our residents and a passion for caring for others.

Grace started in the activities team before becoming a healthcare assistant. Grace is now one of our amazing Senior Carers. Her role includes ensuring residents receive the highest standard of care, administering medication and leading the floor to make sure every resident enjoys an enriched and fulfilling life.

Known as our "Enable Queen", Grace is the person everyone turns to for help when using our digital care plan system. She's also the person staff will go to for advice, encouragement and support. She always goes above and beyond for the residents she cares for. This can include arranging special outings and fulfilling wishes, to making sure residents enjoy the little things that brighten their day, whether that's colouring, movies, garden walks or pamper sessions.

Grace's kindness, dedication and commitment make a difference every day. We are lucky to have her as part of the team.

Iain Calope Crossland
Iain Calope CrosslandJob Title:Head Chef

Iain has worked at Scarborough Hall for 13 years. Iain first started as a senior carer, then in August 2014, he transferred to the kitchen as Head Chef.

Having always worked in the hospitality industry, Iain brings a wealth of experience and passion to his role. His key responsibilities include menu planning, managing budgets and creating fantastic meals for everyone in the home.

Iain is passionate about building a strong team and ensuring the residents are happy with their dining experience. He enjoys involving residents in the menu planning, themed dining experiences and cooking demonstrations.

Adam Clark
Adam ClarkJob Title:Kitchen Assistant

Adam has been a valued Kitchen Assistant at Scarborough Hall for the last 10 months. In his role, Adam takes great pride in maintaining a clean, organised and efficient kitchen environment, while providing reliable support to the chefs with whatever they need to deliver the highest standards of service.

Adam chose to join Scarborough Hall because he was looking for a new challenge, and he is delighted with that decision, as are we!. Since joining the team, he has embraced every opportunity to learn, develop and contribute positively to the home.

Adam is passionate about the residents and bringing a smile to their faces through providing meaningful nutrition and hydration to ensure everyone has a positive dining experience.

Adam is a fantastic member of the team who is always positive, approachable and willing to help. We are delighted to have him with us and look forward to seeing him continue to thrive.

Rebecca Hardy
Rebecca HardyJob Title:carer

Becky has been a valued member of the team at Scarborough Hall for almost eight years. Her key responsibility is to ensure that every resident feels happy, comfortable, and supported each day. Becky chose to work in care because she has always wanted to help people and make a positive difference in their lives. She is extremely passionate about the residents; she is also the home's dignity champion.

One of the things Becky loves most about her role is that no two days are the same. Throughout her time at Scarborough Hall, Becky has taken on a variety of roles within the home, and these experiences have helped her develop a wide range of skills.

Becky is well known around the home for her cheerful personality. Residents and staff will often hear her singing along the corridors, leading group activities, or organising sing-alongs in the dining room. She also enjoys encouraging the residents to take part in meaningful activities that enrich their lives. Becky believes it is important for residents to continue making happy memories, staying active and enjoying life to the fullest.

Sarah Thornton
Sarah ThorntonJob Title:Activities Asssitant

Hello, let me introduce myself. I am Sarah. This week I joined our fantastic activity team here at Scarborough Hall after previously being part of a great care team here over the last 8 years. I am looking forward to what lies ahead joining the activity team. Our goal as a team is to support our residents' emotional, social and physical wellbeing with purposeful and meaningful Life Enrichment.

Sarah is a valued member of our team, always proving that she is willing to go above and beyond for our residents. Sarah has a close connection with both our residents and also their loved ones.

Please come and say hello to Sarah; she is always open to ideas for our Life Enrichment, if there is ever anything that you feel that your loved one would benefit from and enjoy seeing.

Thank you, Sarah, for all of your dedication and hard work; it is always appreciated.

Emily Hampton
Emily HamptonJob Title:Activities
Hi, I'm Emily and I have not long joined the Activity Team at Scarborough Hall.

I began my journey working as part of the care team, and soon realised how much I love spending time with the residents, taking them on days out, and spending person-centred time with them, finding out different types of interests and hobbies that they enjoy doing.

Emily's dedication to the activity team has proven that she is willing to go above and beyond for our residents at Scarborough Hall Care Home.

Emily has been known to come in on her days off to give the residents her time and to take them to places that they wish to visit.

Please come and say hello to Emily and let her know if there is ever anything that she can do for your loved ones for their life enrichment.

Thank you for everything that you do for our residents, Emily.

Dawn Humpreys
Dawn HumpreysJob Title:Care Assistant

Dawn has been a dedicated care assistant at Scarborough Hall for 9 years. Her main responsibilities include providing high-quality care and support to the residents while working closely with her colleagues to ensure residents receive the best possible care. Dawn also values being part of a supportive team.

Dawn chose to work at Scarborough Hall because it seemed like a welcoming and enjoyable place to work. Over the years, she has found satisfaction in helping the residents and making a positive difference to their daily lives.

Dawn is well known for her cheerful personality and sense of humour. She will often entertain the residents, families and staff with her singing and dancing.

Dawn is a Dementia Champion. This role includes person-centred care for those living with dementia in line with the seven domains of well-being and our person-centred approach. Dawn is available for any questions or suggestions that you may have.

Caitlin Smith
Caitlin SmithJob Title:Care Assistant
Caitlin has been working as a care assistant at Scarborough Hall Care Home for the past five months. Since joining the team, she has quickly made a positive impact on the lives of the residents and has built strong, meaningful relationships.

Her key responsibilities include supporting residents with daily needs and well-being and helping to create a happy and comfortable environment.

What Caitlin enjoys most about her role is seeing the residents smile. Caitlin is passionate about providing high- quality care and takes great pride in making residents feel happy, valued and supported.

Although Caitlin is one of the newer members of the team, she has already formed strong connections with many residents. She has become a familiar and friendly face around the home, and residents often ask after her when she isn't on shift. Her kindness, dedication and genuine care for others have made her a valued member of the Scarborough Hall team.

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