Barchester Scarborough Hall Care Home

Although that could vary some days due to the Alzheimer's one's relative suffers from.

Thank you for making us as relatives welcome and for the care and attention given to our relation.

The home is run very professionally and it is a very warm and pleasant experience. My mum seems very happy and has not been distressed or upset for some time now and seems to be settling in well.

Our family were not able to visit our relative on a regular basis therefore the staff were wonderful to keep us informed.

This has been such a difficult time but everyone at Scarborough Hall has been amazing - very caring, accessible and professional. Despite all the new and changing rules and arrangements, they have communicated so well and have been compassionate and sensible in their approach. The Skype calls and new, designated visiting space have been great and the staff have been so resilient and consistent in putting our loved ones first. Thank you.

I was able to visit my mother in a safe and comfortable environment. I was so pleased with how well she is. She was happy, cheerful and looked very well cared for.

My dad has only been living at the care home for a few months, I have visited him within the covid lockdown, once in the garden, and a couple of times in a secure screened visitor suite, both residents and visitors are guided to follow all safety put in place, from masks to hand sanitiser etc. Care for my dad appears good, from communication to mobility assisting, and my dad's appearance is clean and tidy. He seems to have a good relationship with carers, I have not been inside the home yet, but from outward appearances, it is clean, tidy and comfortable, I am always welcomed and given feedback when asked.

Highly recommended, able to have indoor visits in the new pod room, another room is becoming available soon which is great to fit more visits in. The care staff go above and beyond to make relatives feel more relaxed about this awful pandemic. My uncle is happy and well cared for. Management is always available to chat too. I get a phone call at least twice a week from either the Manager or deputy manager just to let me know how my uncle is doing. Nothing is a problem for them. In times like this, we need to know our loved ones are cared for and my uncle certainly is at Scarborough Hall.

Hi. My mum was with the care home for almost eight years. I must say I can not fault the care and love mum received on the dementia side of the home. The staff, in this mad world we sadly live in, are so brave and courageous. The only downside I had in these years is you must stick up for loved ones on the finance side of things. Without going into it on a personal side, I get the impression that someone else pulls the strings of the management on the finances. Please do not be afraid to ask questions that are personal to you but most of all thank you for the care shown to my mum over the years.

The care and support my sister receives is excellent. The staff are always very caring, courteous and helpful. They have been excellent in their handling of the Covid 19 pandemic. Resident and staff safety has been the primary concern, but there has also been good communication with relatives to explain the policy as circumstances change.

Excellent care and support for my mum is the norm for Scarborough Hall! Special shout out for Admin who go the extra mile to help.

My mother is very well looked after in every way. The staff are very caring and considerate. They treat my mum with great dignity and thoughtfulness. I would not keep my mum in anywhere I did not think was looking after her properly.

My mum has been a resident for almost two years. During this time she has been cared for with compassion - in particular during COVID 19. The home and staff have done a superb job of looking after Mum and all the residents in the most challenging environment. Keep up the great work - it does not go unnoticed!

My father has only been with you for a short while and in that time I have only been able to meet with time once in the garden due to Covid-19. I have not been inside the home but found all the staff that I have been dealing with very helpful. he looks well and I am pleased you have got on with his new meds. A very good start and I look forward to visiting under normal circumstances. Thank you

I can’t thank the staff enough for what they do for my mam and dad and I wouldn’t hesitate to recommend the home to others.

Overall my impression of Scarborough Hall has been one of a friendly yet professional environment where Mum has benefited from the community. I do feel the staff have made a tremendous effort to get to know Mum which has certainly benefitted her to settle in. Thank you.

The last few months have been extremely difficult for the management and staff at the home but they have managed fantastically in very different circumstances. On Thursday's when we clap for the NHS we clapped for them as well and hope that it helped individual staff members get through the days.

I’m most grateful and would definitely recommend Scarborough Hall as a tip-top home to anyone who asked.

Coping with dementia is never easy, but Scarborough Hall are doing an excellent job for my father. The family is kept well informed, and the home seems to be run very efficiently. The admission documentation was clear and the admission process was completed by email over a couple of days, very happy with the service. Due to COVID I have not been able to visit, but talking to my dad over the phone is easily done through the friendly staff.

Continues to be an excellent home for my father. Relaxed yet structured, cares for individual needs. The management and staff are very supportive of residents and families. The carers are observant and respond quickly to medical problems referring to nurses, doctors and hospital. The change of ownership has been well managed (nice new uniforms).