Barchester Scarborough Hall Care Home

Mount View Avenue, Scarborough YO12 4EW
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9.7 103 Reviews
  • Barchester Scarborough Hall Care Home, Scarborough
Situated on the edge of the bustling seaside town of Scarborough, this warm and inviting residence has great access to local amenities and it is a short drive from the sandy beaches of the North Yorkshire coast.

The home provides residential, dementia, respite and palliative care.

With bedrooms divided between the residential and dementia care units, staff think carefully about the type of room each resident needs.

Bedrooms are set across three floors and there are two lounges and a diner on the bottom two floors. The top floor is smaller and has a separate lounge as well as a diner/lounge. All furnishings and decor throughout the home are of an exceptionally high standard. There are also extensive grounds surrounding the home with nautical-themed gardens, a conservatory, well-maintained pathways and accessible planters for green-fingered residents to enjoy.

Chefs prepare tasty and nutritional meals on site. Residents are able to choose from a daily menu, and all special dietary requirements can be catered for.

Activities Coordinators plan regular events for residents, either in the home or on excursions to the local area. Requests will be met where possible and all planning takes place in consultation with residents and their families to ensure that there is something for everyone.
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Care Provided by Barchester Scarborough Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 89 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1210

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Scarborough Hall Care Home to find out the exact price for your requirements.

Contact Barchester Scarborough Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Scarborough Hall Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Charlotte Nurse (Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (89)
  • Single Rooms with Ensuite Wet Room (89)

Barchester Scarborough Hall Care Home Reviews (103)

9.7

Barchester Scarborough Hall Care Home has a Review Score of 9.7 (9.682) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Scarborough Hall Care Home has 103 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Scarborough Hall Care Home
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Total of 103, showing 61-80
Review from S J (Son of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Scarborough Hall is a very friendly and caring place. My mother seems to be happy here and the staff are very professional.
Reply from Alison Geddes, Marketing at Barchester Scarborough Hall Care Home
Thank you for your positive comments about our home, it is great to hear that your mother is happy with the care here at Scarborough Hall and that you find our home "friendly and caring". The team…read more
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Review from Deirdre S (Wife of Resident) published on 16 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care and support given to my husband first class. The staff are all friendly to both myself and my husband and are always very welcoming.
Reply from Alison Geddes, Marketing at Barchester Scarborough Hall Care Home
Thank you for your positive comments about our home, it's fantastic to hear how pleased you are with your husband's care here at Scarborough Hall, that you find it "first class". The team will be…read more
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Review from Martin U (Friend of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have only visited the home twice, so it is difficult to have an informed view. On first impressions, we have found it friendly and accommodating.
Reply from Alison Geddes, Marketing at Barchester Scarborough Hall Care Home
Thank you for your positive comments about our home, it is great to hear that you'd recommend Scarborough Hall to others and you find our home "friendly and accommodating". We look forward to…read more
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Review from Stephen B (Partner of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, good very pleasant staff.
Reply from Alison Geddes, Marketing at Barchester Scarborough Hall Care Home
Thank you for your positive comments about our home, it is great to hear that you'd recommend Scarborough Hall to others. Your feedback will be passed onto the team.
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Review from Agata C (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother couldn't be happier about the care she is receiving. She's loving living here.
She loves all the activities that are on offer, she's made a lot of friends and feels right at home here.
The staff here could not do a better job, they are all lovely and caring towards the residents and visitors.
Reply from Alison Geddes, Marketing Administrator at Barchester Scarborough Hall Care Home
Thank you for your positive comments about our home, it is wonderful to hear how happy your Mother is here at Scarborough Hall and that she is enjoying all of the activities. Our Magic Moments Club…read more
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Review from J B (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mum has been in Scarborough Hall for nearly 2 years now and I have never once doubted our decision in choosing this care home. The staff are very friendly and approachable and have always treated my Mum as a first class citizen and never a burden. The care home is always lively with lots going on
for the residents. I would definitely recommend.
Reply from Alison Geddes, Marketing Administrator at Barchester Scarborough Hall Care Home
Thank you for your positive review on our home, it's great to hear how pleased you have been with your mother's care at Scarborough Hall the past two years. Our committed team will be delighted to…read more
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Review from Melanie W (Daughter of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is generally happy whilst living in Scarborough Hall.
The staff are friendly and approachable and genuinely care.
Reply from Alison Geddes, Marketing Administrator at Barchester Scarborough Hall Care Home
Thank you for your positive comments about our home, the team will be pleased to hear your feedback.
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Review from Sheila B (Friend of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dearest friend has lived at Scarborough Hall since April 2018. It was a huge wrench for her to leave her beautiful home, but she was very warmly welcomed into her new surroundings. Residents are encouraged to make their room ‘their own’ with favourite pieces from home.


My friend uses a wheelchair

and is fully dependent, but still enjoys life. In a typical day she might have her hair done or a manicure, then perhaps be taken for a stroll in the gardens or to the conservatory or coffee lounge (for her favourite Cappuccino and a scone). Later there's a big screen film or sing-along to enjoy. In good weather, there are outings to the park or beach.


If she is unwell, a doctor or ambulance is called immediately (and I am informed asap).
The staff are ‘the heart’ of Scarborough Hall. The manager and her teams (Care/Domestic/Catering/Activities/Admin) are truly dedicated. Whenever I visit, there is always a buzz about the place – an ‘energy’.


Thank you to all concerned for your excellent care.

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Review from Steven R (Nephew of Resident) published on 17 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Helpful staff, quick to contact me if there are any concerns regarding my uncle. It is expensive but at least I have the peace of mind knowing he's getting cared for properly.
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Review from Sally S (Daughter of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful, caring and respectful. Lovely meals. Lovely staff.
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Review from Eileen M (Daughter of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff acknowledge any visitors and are willing to listen to any concerns raised at any time. They have always been very helpful and considerate on every occasion.
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Review from Gloria S (Daughter of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been a resident for 5 years and has been very well looked after in those years.The staff are caring and polite and always contact me if there is any need to do so. Mum seems quite happy there and has come to know some of the staff very well. She says the food is good and is able to have
extra drinks (especially tea) whenever.
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Review from Yvonne W (Daughter of Resident) published on 22 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care my mother is receiving. My mother has dementia and therefore requires a lot of care. The staff are wonderful here. My mother looks so happy.
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Review from Anthony S (Son of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A visit to see my mum is always a pleasure. Her individual needs are understood and actioned appropriately. There seems to be a good retention of staff. The facility is purpose built, bright and safe.
Families are made most welcome and are fully engaged with by the staff.
I would have no hesitation
in recommending Scarborough Hall.
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Review from G H (Friend of Resident) published on 22 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I popped in to see my friend. First time I’ve ever been in Scarborough Hall or any other care home for that matter. All I can say is wow.. it smelled lovely, very clean (for some reason I thought it would smell) I was showed where to find my friend and offered a coffee. A posh coffee from their lovely
lounge! We sat and watched the fish for hours. There was lots of activity going on around us. The staff was all smiles and look happy to be there. My friend says she’s very happy there and she’s well fed. I know when my time comes I’ll definitely be booking in Scarborough Hall.
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Review from G S (Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The tops, and the cleanliness too.


Thank you.

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Review from Mary I (Friend of Resident) published on 17 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly place. Staff are very welcoming, the home is clean, food looks nice, love the hairdressers.
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Review from G F (Wife of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is looked after well. He is treated with dignity and kindness and that is the main thing. His medical needs are monitored well. He really needs his feet up more often but I do understand that it needs staff supervision as he cannot his chair controls easily and needs help putting the footrest
down.
Reply from Rebekah Saint, Marketing Executive at Barchester Scarborough Hall Care Home
Thank you for taking the time to review us, we really appreciate the opportunity to improve our service and it is great to hear that you feel your husband is well looked after at Scarborough Hall.…read more
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Review from Charmian R (Daughter of Resident) published on 2 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good to have another review. Staff say mother has had another change of character, (for the better), long may it last. Lots of varied activities, can't make them all but did manage the 'dementia/Alzheimer's' talk. Some new family members came. very interesting comparing behaviour etc. All much the same
except the longer term residents more pronounced. Lots of activities to happen in April. Staff as good and pleasant as ever, trying very hard but nothing to complain about.l
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Review from Ann R (Daughter of Resident) published on 26 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've found that the care given at Scarborough Hall is first class. Any queries are answered almost immediately and if anything requires being done, it is carried out both professionally and with care.
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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Barchester Scarborough Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.783 for Barchester Scarborough Hall Care Home is calculated as follows: ( (168 Excellents x 5) + (19 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 198 Ratings = 4.783
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.899 Points relating to the number of positive Reviews for Barchester Scarborough Hall Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 89 registered maximum number of service users is 17.8. 16 Positive Reviews ÷ 17.8 = 0.899
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (1)

Charlotte

Charlotte Nurse

Job Title: General Manager

Hi, my name is Charlotte and I am the Senior General Manager here at Scarborough Hall.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I have worked in the home as the manager since 2008, I commissioned the home and have grown it with the team into the home it is today.


I started in care 25 years ago and worked myself up from a support worker through to a manager. I am very passionate about ensuring the residents receive the best care and experience.


I work with a long-standing supportive team who aim to achieve the best for the home.


I look forward to welcoming you to our home.

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