Search...

Alexandra House

Havelock Terrace, Gateshead, Tyne & Wear NE8 1QU
Akari Care Ltd Logo
Jobs
Alexandra House logo
Alexandra House, Gateshead
Alexandra House, Gateshead
Alexandra House, Gateshead

Alexandra House care home is situated close to Saltwell Park, a Victorian park in Gateshead.

They have worked very hard to create an atmosphere that is warm and welcoming, and go that extra mile to make sure that it is not just residents who are supported and involved within the care home, but their families as well.

Key workers are assigned to each resident as someone they can go to at any...  

Care Provided by Alexandra House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Contact Alexandra House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jo Sweeney(Regional Support Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Alexandra House Reviews (83)

Submit a Review
9.7

Alexandra House has a Review Score of 9.7 (9.707) out of 10, based on 16 reviews in the last 2 years. Over all time Alexandra House has 83 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Alexandra House
Loading...
Showing 83 reviews matching selected criteria
Review from A S (Grandson of Resident) published on 28 July 2026 Submitted via Website
Overall Experience
Great to see my nana getting the services she needs in Alexandra care home. Her quiality of life before this at her home was not so good but now it's great to see her thriving again.
I want to thank all of the staff at the care home for doing such a great job not only with my grandma but all of the residents there.
Such a positive environment and has a good sense and feel of community down there and like one big family.

Keep up the great work.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your wonderful feedback. We're delighted to hear your nana is thriving at Alexandra House. It's lovely to know our team's care has made such a positive difference, your kind words mean so much to us all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ann W (Wife of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

My husband, who was 95 1/2, was almost at end of life. He could no longer be in the hospital or at home. So he was put in Alexander House. There could not have been a better place. He was only there for a month when he passed away, but he could not have been in a more loving and caring place. Our family will always be grateful for the love and care re received. We thank everyone who cared for him.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your touching words. We are truly honoured to have cared for your husband during his final weeks. Knowing he was surrounded by kindness and compassion means so much to us. Your gratitude is deeply appreciated, and we will share your thanks with our dedicated team at Alexandra House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Donna H (Daughter of Resident) published on 8 June 2026 Submitted via Postal Card
Overall Experience

Much better since last management. Looks and smells so much better. Staff seem happier and lots more going on. Planned events, hairdressers at work. Different atmosphere, great work!

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your positive feedback and great comments - we will share your lovely review with our all our Alexandra House team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Lynn R (Daughter of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience
Alexandra House is a friendly and professional care home.
Staff are always welcoming and helpful. Nothing is an inconvenience to them. They are up to date on my dad's care, or will find another colleague who can give me more information.

Safe and caring environment, I feel at ease that my dad is here 24 hours a day.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your kind and positive words, your feedback will be shared with all our Alexandra House team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Abbi H (Granddaughter of Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience

My grandma is very well looked after in the home, staff treat her very well and can see they treat her well and with respect. Staff are very welcoming to family, the home is clean and tidy and has everything residents need.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your wonderful words and 5-star review, your feedback will be passed to all our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan F (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card
Overall Experience

My mam has never been in nursing home before. I have looked after my mam for years. Mam coming into Alexander House has been amazing. All carers and senior staff have been wonderful. Me and family are happy to have mam in care home. I would like to thank the management as well for their help and support.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your wonderful 5-star review, your kind words and positive feedback will be shared with all our Alexandra House team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Theo A (Cousin of Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience

I find the staff very helpful and considerate to my cousins needs. And very friendly to me personally. I'm very happy that she is cared for.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review - your kind words will be shared with our Alexandra House team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David M (Nephew of Resident) published on 16 March 2026 Submitted via Postal Card
Overall Experience

I feel that the staff we come into contact with my aunties care is welcoming, friendly and willing to listen to any questions we have. Alexandra House is a home from home environment and nothing is too much for the staff to assist. Some things could be improved on i.e.. pictures on the wall, activities. In all this home is good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review - your comments and feedback will be shared with our team so we can look to improve all that we offer.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D M (Niece of Resident) published on 26 February 2026 Submitted via Postal Card
Overall Experience
My aunt has been in Alexandra House for approx 4 months & I cannot fault anything about it. In fact, they all go above and beyond. The care has been given to the highest possible standard, excellent interactions between staff and residents, and always treat with the utmost respect, following guidelines.
Food is always different. The rooms, facilities and dining room are spotless, and everyone is friendly. Would highly recommend.

The management, team leaders and staff work tirelessly around the clock.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your 5-star review, your wonderful feedback and positive words will be passed to all our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Andrea S (Daughter of Resident) published on 26 February 2026 Submitted via Postal Card
Overall Experience

Alexander House is so warm and welcoming, the staff are amazing, they all go above and beyond to help my mum and our family. In our opinion, my mum is receiving the best care ever, and we appreciate everything they are doing.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review, your feedback and positive comments about our Alexandra House team will be passed to them all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Son of Resident) published on 13 February 2026 Submitted via Postal Card
Overall Experience

I visited unexpectedly yesterday and found my mother clean, tidy and comfortable. She has been bed patient for some time, and has been cared for very well, with no issues with skin or sores. My mother is an end of life patient, so to find her so at ease is a great comfort because of my job. I find myself frequently in care homes and find Alexandra House both caring and aware of both residents and visitors, 10/10 every visit.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review - your positive feedback will be passed to all the team at Alexandra House.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A A (Husband of Resident) published on 13 November 2025 Submitted via Postal Card
Overall Experience

Very good, leaving has nothing to do with Alexandra House. The reason is that another care home is closer to our home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your fantastic 5-star review of Alexandra House, this will be shared with all the team. We wish you all the best in the new home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from H S (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

The management and staff are so wonderful, they work so hard to create a comfortable 'home from home' environment for residents. Staff are always pleasant and welcoming to visitors and happy to help. The Home is beautifully decorated, modern, bright and clean. They manage complex care needs and facilitate all. We would definitely recommend this care home. We can't thank them enough for all their love, care and support to us all, we will miss them.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for this amazing 5-star review, your incredible feedback really is wonderful to hear and will be passed to all our Alexandra House team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Louise H (Granddaughter of Resident) published on 18 June 2025 Submitted via Postal Card
Overall Experience

I visit the home frequently I have always found the staff to be friendly and welcoming they always make time to answer any questions I may have it is always clean and tidy.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely 5-star review, your feedback is really important to us and will be passed on to our Alexandra House Colleagues.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George B (Resident / Service User) published on 15 January 2025 Submitted via Postal Card
Overall Experience

It is excellent, staff are very friendly, happy and fun-loving. Everyone speaks all of the time, always friendly. It's just great.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely feedback, this will be passed on to all our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
No Rating
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Stephanie B (Daughter-in-law of Resident) published on 9 October 2024 Submitted via Postal Card
Overall Experience

The staff at Alexandra House are fantastic. Nothing is too much trouble for them and they care about the residents. They are always smiling and cheerful and they have made such a difference for us, knowing my father-in-law is cared for in between our visits.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review and kind words, these will be passed on to all of our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Cousin of Resident) published on 5 March 2024 Submitted via Postal Card
Overall Experience
Come to visit my cousin. The home is lovely, clean and staff really caring and pleasant when we come in.

My cousin is looked after really well, her skin is really smooth and soft. Her hair is tidy, her nails are lovely. The staff say she eats well. Can't complain about anything. Lovely home.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your lovely review and wonderful feedback about our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Jamie S (Son of Resident) published on 7 July 2023 Submitted via Website
Overall Experience

Dad went into this care home and assessment and has now been made permanent, really hard decision but the staff and manager have been brilliant, two carers have been fantastic with my dad's care and have listened and acted on any of my concerns straight away. One staff member is just fantastic and has a lovely relationship with my dad as does two others. I sleep so much easier knowing he is well looked after by brilliant staff and a manager who listens and acts quickly.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you so much for this wonderful review, your fantastic comments will be passed to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
Review from Paul B (Son of Resident) published on 24 November 2022 Submitted via Postal Card
Overall Experience

Having been wary of my mother going into a home I have been delighted with how she is settled. The management and staff are amazing. There is nowhere else I would rather have my Mam placed.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your fantastic review and wonderful words, these will be passed on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Craig A (Son of Resident) published on 15 November 2022 Submitted via Postal Card
Overall Experience

We feel like my parents are being well-cared for. The staff go out of their way to accommodate their needs while making them feel safe and secure.

Reply from Francesca MacDuff-Varley, Marketing Manager at Alexandra House

Thank you for your fantastic review and feedback that will be passed on to our team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 March 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Alexandra House.

Upcoming Events

There are no upcoming events for Alexandra House.

Awards / Recognitions (3)

  • 15 Feb 2016Recipient: Alexandra House
  • 15 Feb 2016Recipient: Akari Care Ltd
  • 01 Feb 2015Recipient: Alexandra House

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Alexandra House

What types of Care is Alexandra House registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Alexandra House have?

There are 40 Single Rooms.

What are the Facilities & Services at Alexandra House?

Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Alexandra House to the centre of Gateshead?

0.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service -more info.