These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.
Sheraton Court Care Home has a Review Score of 9.8 (9.752) out of 10, based on 51 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 259 reviews.
Thank you for taking the time to leave a review regarding Sheraton Court. I am sorry to hear that you feel a couple of the staff have been abrupt towards you, this is not what we expect from our staffing team. I am sorry that you feel there has been a delay in supporting you mum to use the toilet. We would be happy to work with you to get a better understanding as to why this is happening. Our staffing levels are reviewed regularly, and these are based upon the dependencies of all the residents living in our care we work hard to ensure that our staffing levels do not go below the agreed establishment hours. The management team regularly review the needs of the residents who reside within the home and ensure that the correct levels of care are provided. The home manager would be more than happy to have a meeting with you to be able to go through the concerns you have mentioned in your review in more details so we can address them and improve on the experience for you mum. Please contact the home manager to organise a meeting at a date and time that is convenient for you. Once again thank you for your review.
The Review Score of 9.8 (9.752) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows:
Please contact us for latest vacancies.
Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool
What does kindness mean to you?
“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”
As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
When asked what she enjoys most about her role, Hollie remarked:
“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”
Outside of work, Hollie enjoys spending time with her partner and children.
If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.