Sheraton Court Care Home

Warren Road, Hartlepool TS24 9AH
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9.8 259 Reviews
  • Sheraton Court Care Home, Hartlepool
Located on the outskirts of the lovely town of Hartlepool, Sheraton Court Care Home offers personalised residential and residential dementia care to older people, rated 'Good' by the CQC with 'Outstanding' in Caring (July 2023).

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, a hair salon, and a wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

In the range of lovely dining areas residents can relax and enjoy dining with family and friends. The catering team prides itself on making mealtimes enjoyable for all residents and their loved ones.

By getting to know each individual resident at Sheraton Court, the team encourage everyone to take an active part in life at the home. Whether it be participating in the popular wellbeing and activities programme or embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is also an integral part of life at Sheraton Court, so the team is dedicated to supporting residents in building strong relationships in the Hartlepool neighbourhood, by organising events with local schools, charities and businesses in the area.

The experienced and friendly Home Manager leads the team at Sheraton Court to provide the kindest care possible to all residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1208

These prices are only a guideline, please contact Sheraton Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Hollie Rhodes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)

Sheraton Court Care Home Reviews (259)

9.8

Sheraton Court Care Home has a Review Score of 9.8 (9.752) out of 10, based on 51 reviews in the last 2 years.
Over all time Sheraton Court Care Home has 259 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Sheraton Court Care Home
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Review from J L (Mother of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Establishment and staff excellent.
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Review from A N (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with mams care. Staff are very supportive and helpful.
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Review from Wayne R (Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care home helpful staff.
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Review from J B (Daughter of Resident) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mam has been in Sheraton Court Care Home for nearly 8 months, she has moved from her first room as to isolated and away frpm carers station.
The food at home is beautiful with plenty of choices
My only issues with home is the delay in taking residence to toilet
Mam cannot hold her watervwell and
has on a number of occasions had accidents due to this.
Some of the staff are lovely and some quite abrupt. All in all its a nice well cared for home
Reply from Julie Caygill, Hospital Liaison Team Administrator at Sheraton Court Care Home

Thank you for taking the time to leave a review regarding Sheraton Court. I am sorry to hear that you feel a couple of the staff have been abrupt towards you, this is not what we expect from our staffing team. I am sorry that you feel there has been a delay in supporting you mum to use the toilet. We would be happy to work with you to get a better understanding as to why this is happening. Our staffing levels are reviewed regularly, and these are based upon the dependencies of all the residents living in our care we work hard to ensure that our staffing levels do not go below the agreed establishment hours. The management team regularly review the needs of the residents who reside within the home and ensure that the correct levels of care are provided. The home manager would be more than happy to have a meeting with you to be able to go through the concerns you have mentioned in your review in more details so we can address them and improve on the experience for you mum. Please contact the home manager to organise a meeting at a date and time that is convenient for you. Once again thank you for your review.

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Review from Edie C (Friend of Resident) published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From stepping in to Sheraton Court we were all made to feel very welcome - we did plan on a short stay but due to circumstances my friend stayed till she gained her wings. From the ladies on reception to every single member of staff we met they were all fab. They took the time to not ony care but listen
and talk and we became part of one amazing family. From stepping foot in the door to our fairwell I couldn't of asked for better people looking after my friend. Thank you all.
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Review from Kelly E (Granddaughter of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Sheraton Court are amazing. They provided amazing care to my Nana & the care & support they offered the family helped us to cope at a very difficult time. The care home is also so clean & well kept. All staff were friendly & made us feel at home while we were here. They provided care which
was dignified & were so caring to my nana we couldn't have asked for more.
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Review from Graeme E (Grandson of Resident) published on 9 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and dedication of the staff here is second to none! The building, the facilities, the rooms are all excellent. The residents are treated with the utmost care and dignity - I don't know how they do it! I don't know what they get paid but it isn't enough so consider that where possible. If I
or my parents ended up at Sheraton Court I know they would be in safe hands! Thank you all and God bless xxx
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Review from Wendy A (Daughter of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have to say staff always show kindness, care and support to my mother she feels happy and safe which I find very important. I can only thank the staff for caring for my dear mother. Kind regards.
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Review from Carole W (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very helpful and friendly. They will do anything to help residents and their families alike. The home itself is always clean and tidy. The food is good healthy home made. The home has eased our worried on my mam, since being this home we have no had to worry about falls
or her hurting herself.
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Review from Carole S (Daughter of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam was admitted to Sheraton Court in May 2024 and we could not have picked anywhere better. The staff are absolutely amazing and go above and beyond. They are both attentive to the residents and their visitors. We are rang every time there is any change to mam. The home is spotlessly clean and bright.
They have activities on every day and encourage the residents to join in. They also take them out in the minibus or wheelchair.
Recently my mam has been unwell. The staff have been unbelievable to us and mam. They pop in all the time to check on her and you can see they genuinely care about her. They have been so kind to us to at this very hard time
Thank you to each and everyone of you for your outstanding kindness and care
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Review from E K (Daughter of Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Sheraton Court. All the staff are friendly and courteous and have my mum's best interests at heart. They give her respect and communicate with her a lot and get her involved in the daily activities.
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Review from M G (Daughter of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome from reception staff, very helpful and kind. A pleasure to talk to them. Management very accommodating and attentive.
Staff are always friendly and go above and beyond. Activity staff are outstanding, worth their weight in gold.
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Review from Noel B (Son-in-law of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and myself can't honestly praise this care home enough. All staff throughout a simply brilliant at what they do. They're all very passionate and professional in everything they do. Thank you to all.
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Review from A C (Friend of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everytime I visit Sheraton Court, it always puts a smile on my face. Always a happy welcoming. One of the staff is a breath of fresh air. A credit to the company. Always cake and coffee, residents' happy, activities amazing.
Home from Home atmosphere.
Excellent care home. 5 Stars
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Review from R P (Son of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident for several years during a steady decline, both mentally and physically. During this time she received wonderful care, from respectful, kind and compassionate staff. Staff were always friendly, supportive and accommodating when we visited.
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Review from A N (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mum receives!
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Review from Denise H (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are absolutely fantastic. Nothing is a trouble with any of them, they all go out of their way to help you, if you need anything you only have to ask. All staff are very caring, patient, and understanding to mam's condition which is very reassuring.
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Review from P F (Son of Resident) published on 27 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam's stay at Sheraton Court has been pleasant and welcoming. Everything that we had heard has been met and we feel that she is now safe and well cared for. The staff are always pleasant and do exactly what we ask. A big plus to all here; pleasant surroundings and a great service which is most reassuring.
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Review from K B (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff are excellent. Nothing is too much trouble! The staff look after my dad's needs very well and check his medication daily. We are very pleased with the care here.
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Review from K K (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident of Sheraton Court for 28 months and I must say his care has been excellent.
The staff are friednly and very approachable and nothing has been any trouble for the care of Dad. He has had a couple of health scares but the staff have been on top of everything and got medical
care in as soon as possible.
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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Sheraton Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 51 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.752 for Sheraton Court Care Home is calculated as follows: ( (497 Excellents x 5) + (86 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 606 Ratings = 4.752
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sheraton Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 50 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (1)

Hollie

Hollie Rhodes

Job Title: Home Manager

Introducing Hollie Rhodes
Care Manager at Sheraton Court, Hartlepool


What does kindness mean to you?


“Kind care means seeing the person, their choices and their preferences and using these to deliver person centred care.”


As a dedicated Health Care Professional, Hollie has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Hollie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked what she enjoys most about her role, Hollie remarked:


“My favourite thing about being a Home Manager is supporting our Residents to lead meaningful and fulfilled lives.”


Outside of work, Hollie enjoys spending time with her partner and children.


If you would like to find out more about Sheraton Court, Hollie would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.

Frequently Asked Questions about Sheraton Court Care Home

What types of Care is Sheraton Court Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sheraton Court Care Home have?

There are 80 Single Rooms.

What are the Facilities & Services at Sheraton Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sheraton Court Care Home to the centre of Hartlepool?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sheraton Court Care Home to verify any information. View our terms and conditions. Sheraton Court Care Home has an Enhanced Service - more info.