Upminster Nursing Home

Clay Tye Road, North Ockendon, Upminster RM14 3PL
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8.6 11 Reviews
  • Upminster Nursing Home, Upminster
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cristina Dobrean (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018
  • Number of floors: 4

Room Information

  • Single Rooms (37)

Visiting

  • Family is at the heart of the home and therefore visitors welcome throughout the day.

Parking

  • Parking available

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Upminster Nursing Home Reviews (11)

8.6

Upminster Nursing Home has a Review Score of 8.6 (8.555) out of 10, based on 5 reviews in the last 2 years.
Over all time Upminster Nursing Home has 11 reviews.

Overall Experience
  • 9
  • 2
  • 0
  • 0
  • 0
Date Published
  • 11
  • 1
  • 2
  • 5
  • 6
Reviewer Connection to Upminster Nursing Home
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 11, showing 1-11
Review from A S (Brother of Resident) published on 4 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and kind to my poor brother.
Thank all the staff.
Reply from Michael Armstrong, Operations Director at Upminster Nursing Home

Thank you for your kind review, we will share your feedback with the team.

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Review from P A (Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my opinion Upminster Nursing Home is a home from home Nursing Home, The staff are very friendly and attentive and do all they can to help and improve you. The food is cooked in house and is very good with a varied menu.
They also provide regular different entertainment in the afternoons! Rooms
are very cosy.
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Review from Pauline B (Wife of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident since March 2024. I cannot fault this home in any way. All the staff are extremely caring and kind. My husband is bedbound, he has no bed sores, always clean and well cared for. He is now putting on weight thanks to the lovely food that he is given. The home manager is
excellent, any queries and she will sort it. Can't find fault at all, everyone is so friendly.
Reply from Michael Armstrong, Operations Director at Upminster Nursing Home

Thank you for the feedback, we will share with the team. We love having you both in the home.

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Review from Richard W (Husband of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife's room has an exit to the garden which she likes.
Staff are very helpful and take their time.
Reply from Michael Armstrong, Operations Director at Upminster Nursing Home

Thank you, we appreciate the feedback. It's great to have you both as part of the Upminster Nursing Home family.

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Review from D E (Husband of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Some very good staff, let down by one or two who need to learn a few basics about caring. Cleanliness not a reflection on cleaners but on carers. Activities - most of the patients not in a position to do any activities.
Reply from Michael Armstrong, Operations Director at Upminster Nursing Home

Thank you for taking the time to feedback on your experience, we will share your comments with the team at our lessons learnt sessions, so we consider how we keep improving.

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Review from B B (Respite Resident) assisted by family/friend published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Generally speaking, I found the whole experience much better than I thought it would be. The atmosphere of the home, staff and carers were very friendly from the start. The therapist team were very knowledgeable and patient which helped me make good progress. Thank you.
Reply from Michael Armstrong, Managing Director at Upminster Nursing Home

Thank you for your kind review, we will share your feedback with both teams.

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Review from Michael C (Son of Resident) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Upminster Care Home for three weeks now, and I can't speak highly enough of all the staff who go above and beyond to make sure my mum is receiving the best care.
I can ask any questions or for anything my mum needs, and the next thing, it's done straight away.
My mum is in the assessment
stage and council stage, but I really want my mum to stay here, as it's just what the Doctor ordered!
Again thank you for all your help, and please pass this message on to all the staff.
Reply from Michael Armstrong, Managing Director at Upminster Nursing Home

Thank you for your lovely review; it’s great to have mum with us. We really appreciate your generosity.

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Review from Graeme M (Nephew of Resident) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was happy with the way that my uncle was treated and looked after in Upminster Nursing Home. He arrived there without the best of briefings from the discharging hospital but they made him feel welcome and very quickly took away any stress being caused to him from leaving hospital in his confused state.
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Review from Peter B (Son of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving into a Nursing Home is never an easy decision to make, but I'm pleased to say that my father was treated with care and dignity during his stay. Upminster Nursing home was one of many that we visited and I would have no reservations upon recommending this home.
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Review from C S (Daughter of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has received very good care in the home, especially when she became ill. She has been treated with care and dignity, especially by her nurse and carer.
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Review from Graham M (Son of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been rather forced into finding a care home for my mother after a bad fall in her home, I visited 9 selected homes to ensure I found the best possible place for her to live out the final years of her life. The one quality that made my decision easy was the undoubtedly friendly manner in which
the carers at Upminster Nursing Home treated the residents there.
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Current Review Score: 8.6 (8.555)

Overview of Review Score

The Review Score of 8.6 (8.555) out of 10 for Upminster Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.379 for Upminster Nursing Home is calculated as follows: ( (31 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 58 Ratings = 4.379
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.176 Points relating to the number of positive Reviews for Upminster Nursing Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Upminster Nursing Home

What types of Care is Upminster Nursing Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Upminster Nursing Home have?

There are 37 Single Rooms.

What are the Facilities & Services at Upminster Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Upminster Nursing Home to the centre of Upminster?

1.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upminster Nursing Home to verify any information. View our terms and conditions. Upminster Nursing Home has an Basic Service - more info.