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- Barchester Derham House Care Home







Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.
Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.
The team of highly-qualified and attentive staff focus on the...
Care Provided by Barchester Derham House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 65 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Derham House Care Home for full pricing details and T&Cs.
Contact Barchester Derham House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Corina Popescu(Senior General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2016
- Number of floors: 1
Room Information
- Single Rooms (65)
Barchester Derham House Care Home Reviews (96)
Barchester Derham House Care Home has a Review Score of 9.7 (9.668) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Derham House Care Home has 96 reviews.
My mum became a resident in July last year. We were apprehensive at first, but my mum settled so quickly, the front of house/manager were so helpful and kind to us. The nurses and carers in the dementia section were/are amazing. I'm not allowed to name names, unfortunately, but we were so happy with the staff showing Mum kindness and dignity.
My mum went into this home as we were at crisis point in November 2025, initially as respite but now long term. Fantastic manager, caring staff and plenty of them. We looked at lots of homes and this one by far was the most homely. I feel confident my mum is well cared for.
I really feel that each & every member of staff have taken the time to get to know mum & they have made her feel safe & welcome. She has settled so well & has said that she wants to stay there. It's a wonderful feeling to see her so happy. The home is spotlessly clean & extremely well run. I would have no hesitation in recommending it to friends & family.
The nursing staff did an excellent job keeping up with the fast progression of Mum's cancer and she was seen weekly by the visiting GP.
The care staff were great and ensured Mum met her neighbours, even though she didn't leave her room.
Mum liked the food and enjoyed looking out of her window into the gardens.
Mum was initially worried about entering a home and the staff at Derham House managed to allay Mum's fears.
The pre-assessment was professional and friendly and the thorough check-in process gave us all confidence. In the end Mum agreed to sign up as a full resident, though sadly Mum passed as respite ended. Mum received excellent care. Thanks to everyone at the home who looked after her.
The things that set Derham House apart from other places I visited:
Attentive staff, separate dementia and nursing wings, well maintained throughout, good food, green views and being on one level.
Thank you Paul for your kind comments regarding your Mum's stay at Derham House. We enjoyed getting to know Dorothy while she was with us and will make sure that our Team are made aware of how happy you and Dorothy were.
My family and I are eternally grateful.
Thank you so much for taking the time to share your experience. We are truly touched by your kind words about our team at Derham House. It means a great deal to know that, during what must have been a worrying time for you and your family, you felt supported and reassured by the care and compassion...
We put my grandad in here for respite and my family and I have no complaints. We can't thank the staff enough for the care my grandad received.
We're truly grateful you entrusted us with your grandad's care. It means a great deal to know that you and your family were happy with the support he received during his respite stay. It was a pleasure getting to know your grandad. We'll be sure to share your appreciation with the team - it always...
The home was always clean and calm, with lovely outdoor space and thoughtful activities to keep residents engaged. As Dad's health declined, the palliative care he received was exceptional. Staff were attentive, gentle and supportive to him and to us as a family, especially in the final days.
I'm truly grateful to everyone at Derham House for the incredible care they provided my dad and the support they offered me throughout.
Thank you so much for your kind and heartfelt words. It truly means a great deal to all of us here at Derham House to know that we were able to support both your dad and you during such a difficult and emotional time.We always strive to treat every resident as the unique individual they are, and...
My Nan had to move into full time care approximately 4/5 weeks ago. The staff at Derham House are really welcoming and super friendly and the home itself is kept clean and tidy. The food and drink seems very nice. The location is lovely! Overall, we are all really pleased with the care that my Nan is receiving. Keep up the good work.
Thank you for the lovely review. Our dedication, passion and commitment in providing the highest levels of service to our Residents is paramount. It is so heartwarming to receive such wonderful feedback.
I spent 3 weeks at Derham. Everyone was most helpful and kind as I couldn't ask for more. So thank you Derham House I would certainly recommend you.
Thank you for your review Adrienne. We are so pleased you enjoyed your stay at Derham House. We all miss you!
My mum came to Derham House on respite straight from a 5 week stay in hospital. She arrived on the Monday and by the Tuesday evening, she told us she wanted to stay. Everyone was helpful, happy and made her feel that she had been living there for a long time. Nothing seemed too much trouble. Everyone is friendly and cares.
My husband was in Derham House for respite care. As his main carer, I was extremely pleased with the care and attention he received from all the staff. I would not hesitate to book him for a further period of respite care. The atmosphere of the entire building is warm and welcoming. All staff go out of their way to be helpful. His nurse care was as good as I could expect, with attention to keep his skin in a good condition as he has had bed sores in the past. I am sure he would not give such a glowing report as it is not home and he missed my cooking!
The entertainment and activities were exceptional, food, cleaning wonderful.
The love and care for Dad in his last hours were amazing. Thank you.
From the reception desk to the staff on the unit, Dad was fondly regarded and when it came time for him to leave us they didn't miss a beat. I was kept constantly updated of his condition and his passing and the processes required from that point onwards were dealt with kindly and with great sensitivity. The daily activities suited our dad so well as he was such an animal lover and also loved to sing out loud - every day!
We will miss visiting him at Derham, these last years have been such a pleasure; we feel very blessed to have had this experience and could not be more grateful.
Unfortunately, my father passed away just a few weeks later.
We were paid up until the end of the month and we cleared his room on the day of his passing, which left 5 days of his paid for contract left.
We have now received the 2 weeks deposit refunded, but Barchester/Derham House have deducted 2 days fee (£534) as their contract says you have 7 days to clear all possessions (and will charge even more if it goes beyond those 7 days).
As we cleared his room on day 1, we feel that 5 days fee is more than enough to cover their 'costs'.
We as a family feel that this care home company only 'care' about their bottom line and not the residents or their families.
This has left a very bitter taste in our mouths.
Our sincere condolences on the passing of your dear father, we appreciate you taking the time to write a review at such a difficult time. We're grateful for your lovely feedback about our home team and this has been shared with them. Our General Manager would like to discuss your concerns further...
I am pleased to say that I feel very confident in knowing that my husband, who is suffering from dementia, is being taken care of in a way I could never achieve at home on my own. There is generally a happy atmosphere at Barchester Derham House Care Home and plenty of smiles. Thank you.
The manager and receptionist have gone over and above to help both my father and myself for which I am very grateful. Nothing is too much trouble.
What a beautiful home this is. Was very anxious and apprehensive but was pleasantly surprised. Such a homely feel, rooms and decor are welcoming and modern, staff of all levels are friendly and helpful, like on big family. Would highly recommend it to anyone.
I am extremely grateful to all staff for their kindness and care over the past few weeks.
Thank you for your lovely comments, it means a great deal to everyone at Derham House, it's our pleasure to support and care for your mum and we will continue to do everything we can to offer the highest standards of care.
My dad stayed for two weeks of respite care and although we were anxious as it was his first time we need not have worried. The staff were lovely and kept us fully informed even giving him a packed lunch when he attended hospital in case he missed lunch. The food was excellent, just like a hotel with white cloths on the table. There was always a staff member in the lounge and plenty of activities going on. Christmas entertainment was put on and there were several craft activities going on. My dad was allowed to be as independent as he wanted to be and encouraged to join in. The home had a lovely atmosphere and the other residents were friendly and welcoming to my dad. We were very happy with the whole experience. Many thanks to the staff.
Very good. Staff are wonderful every time we come here. Welcomed with a smile. Tea and coffered offer with care. All patients look happy. Care staff were amazing.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (0)
- 26 Jan 2026
At Derham House we know that being able to continue lifelong hobbies or interests is a key part of our resident's identities, and we make every effort to encourage and...
- 26 Jan 2026
At Derham House we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed some painting...
- 26 Jan 2026
National celebrations and family-friendly events are just some of the ways that we ensure the residents at Derham House remain connected with their loved ones and the wider community. Santa...
There are no upcoming events for Barchester Derham House Care Home.
Awards / Recognitions (15)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Derham House Care Home.
Meet the Team (7)

My name is Patience Katsande and I am a registered nurse.
I qualified with a diploma in 2004.
I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.
I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.
I joined Barchester in 2019 working as a senior nurse on our memory lane community.
I not only enjoy my responsibilities but I work to make a difference in other people’s lives.
Nursing is a part of me, not just a job.

My name is Ritica,
I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.
My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.

Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.
I’m here to help in any way I can, and will always make time for a quick chat.

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.

Hi, my name is Idris, and I am one of the Carers here at Derham House.
I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House, I have enjoyed being part of this great team and getting to know the residents. I love putting a smile on their faces each day.
My family is very important to me, and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.

In my clinical roles, I have served as a Senior Nurse in the Middle East, in the UK, specialising in respiratory care as a Respiratory Nurse Practitioner, and in critical care as a Non-Invasive Ventilation (NIV) Practitioner and Critical Care Nurse in the Intensive Care Unit (ICU). This hands-on experience has honed my skills in patient assessment, management, and the delivery of high-quality care.
In the realm of management, I have held several key positions, including Deputy Ward Manager and Ward Manager, where I have demonstrated strong leadership abilities and a commitment to fostering a collaborative team environment. Currently, I serve as the Deputy Director of a Neurological Centre, where I oversee clinical operations and contribute to the strategic direction of the facility. My comprehensive background equips me with a unique perspective on both clinical excellence and effective healthcare management.
Currently working as an Acting General Manager at Derham House, which is a 65-bedded, nursing and dementia, respite unit.

I am a highly motivated, dedicated, and hardworking Clinical Lead Nurse and have extensive experience across a wide range of healthcare settings. I am committed to ensuring that all patients receive compassionate care that preserves their dignity, respects their individuality, and promotes independence, choice, and inclusion.
Frequently Asked Questions about Barchester Derham House Care Home
What types of Care is Barchester Derham House Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester Derham House Care Home have?
There are 65 Single Rooms.
What are the Facilities & Services at Barchester Derham House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester Derham House Care Home to the centre of Upminster?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Derham House Care Home to verify any information. View our terms and conditions. Barchester Derham House Care Home has an Enhanced Service -more info.