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Barchester Derham House Care Home

Harwood Hall Lane, Upminster, London RM14 2YP
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Barchester Derham House Care Home, Upminster
Barchester Derham House Care Home, Upminster
Barchester Derham House Care Home, Upminster

Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the...  

Care Provided by Barchester Derham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Derham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Corina Popescu(Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (65)

Barchester Derham House Care Home Reviews (96)

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9.7

Barchester Derham House Care Home has a Review Score of 9.7 (9.668) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Derham House Care Home has 96 reviews.

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Review from L D (Daughter of Resident) published on 1 April 2026 Submitted via Postal Card
Overall Experience

My mum became a resident in July last year. We were apprehensive at first, but my mum settled so quickly, the front of house/manager were so helpful and kind to us. The nurses and carers in the dementia section were/are amazing. I'm not allowed to name names, unfortunately, but we were so happy with the staff showing Mum kindness and dignity.

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Review from Christine W (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card
Overall Experience

My mum went into this home as we were at crisis point in November 2025, initially as respite but now long term. Fantastic manager, caring staff and plenty of them. We looked at lots of homes and this one by far was the most homely. I feel confident my mum is well cared for.

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Review from Loraine O (Daughter of Resident) published on 22 January 2026 Submitted via Website
Overall Experience
My mum was discharged to Derham House from Hospital. She had 2 hospital admissions in 7 weeks from suffering TIA's & was unable to safely return home alone. It was a traumatic time for all of us as so much changed in a short period of time. My anxiety about her going into a full time care home was quickly resolved by the care & compassion shown by all the staff from the minute she arrived there. Everyone is so friendly.

I really feel that each & every member of staff have taken the time to get to know mum & they have made her feel safe & welcome. She has settled so well & has said that she wants to stay there. It's a wonderful feeling to see her so happy. The home is spotlessly clean & extremely well run. I would have no hesitation in recommending it to friends & family.

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Review from Paul R (Son of Resident) published on 10 December 2025 Submitted via Website
Overall Experience
Mum was a resident for 4 weeks from the middle of September 2025.
The nursing staff did an excellent job keeping up with the fast progression of Mum's cancer and she was seen weekly by the visiting GP.
The care staff were great and ensured Mum met her neighbours, even though she didn't leave her room.
Mum liked the food and enjoyed looking out of her window into the gardens.
Mum was initially worried about entering a home and the staff at Derham House managed to allay Mum's fears.
The pre-assessment was professional and friendly and the thorough check-in process gave us all confidence. In the end Mum agreed to sign up as a full resident, though sadly Mum passed as respite ended. Mum received excellent care. Thanks to everyone at the home who looked after her.
The things that set Derham House apart from other places I visited:

Attentive staff, separate dementia and nursing wings, well maintained throughout, good food, green views and being on one level.

Reply from Stuart Hay, Customer Relationship Manager at Barchester Derham House Care Home

Thank you Paul for your kind comments regarding your Mum's stay at Derham House. We enjoyed getting to know Dorothy while she was with us and will make sure that our Team are made aware of how happy you and Dorothy were.

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Review from June L (Daughter of Resident) published on 1 October 2025 Submitted via Website
Overall Experience
My Dad has been in care at Derham House since April 2025. Last night he was suspected to have had a TIA, the home arranged for a paramedic to examine him and they decided to take him to Hospital for a check over. The night staff phoned me and kept me up to date with what was happening. He was escorted by a lovely carer who looks after him every night. She kept in constant contact with me. My friend who was also at the hospital (who doesn't know my Dad) told us the care & compassion showed to my Dad was lovely to see. We joined them in casualty at 1pm where we decided to bring him home as he was starting to get agitated due to his dementia. We took him along with his carer back to Derham House where we were met at the door by another night carer who put her arms around him and welcomed him home. Its very hard leaving a vulnerable family member but I can honestly say all the staff at Derham care & support my dad 100% everyday & night.

My family and I are eternally grateful.

Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

Thank you so much for taking the time to share your experience. We are truly touched by your kind words about our team at Derham House. It means a great deal to know that, during what must have been a worrying time for you and your family, you felt supported and reassured by the care and compassion...  

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Review from Lily K (Granddaughter of Resident) published on 23 June 2025 Submitted via Postal Card
Overall Experience

We put my grandad in here for respite and my family and I have no complaints. We can't thank the staff enough for the care my grandad received.

Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

We're truly grateful you entrusted us with your grandad's care. It means a great deal to know that you and your family were happy with the support he received during his respite stay. It was a pleasure getting to know your grandad. We'll be sure to share your appreciation with the team - it always...  

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Review from James B (Son of Resident) published on 18 June 2025 Submitted via Website
Overall Experience
My father moved to Derham House after a stroke last year. As his sole carer, I was anxious, but the staff quickly put me at ease. They treated him with real dignity, kindness and patience, and got to know him as an individual. He regularly told me he felt safe and well looked after, and it was clear he was genuinely happy there.
The home was always clean and calm, with lovely outdoor space and thoughtful activities to keep residents engaged. As Dad's health declined, the palliative care he received was exceptional. Staff were attentive, gentle and supportive to him and to us as a family, especially in the final days.

I'm truly grateful to everyone at Derham House for the incredible care they provided my dad and the support they offered me throughout.

Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

Thank you so much for your kind and heartfelt words. It truly means a great deal to all of us here at Derham House to know that we were able to support both your dad and you during such a difficult and emotional time.We always strive to treat every resident as the unique individual they are, and...  

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Review from A N (Granddaughter of Resident) published on 14 April 2025 Submitted via Website
Overall Experience

My Nan had to move into full time care approximately 4/5 weeks ago. The staff at Derham House are really welcoming and super friendly and the home itself is kept clean and tidy. The food and drink seems very nice. The location is lovely! Overall, we are all really pleased with the care that my Nan is receiving. Keep up the good work.

Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

Thank you for the lovely review. Our dedication, passion and commitment in providing the highest levels of service to our Residents is paramount. It is so heartwarming to receive such wonderful feedback.

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Review from Adrienne B (Respite Resident) published on 11 April 2025 Submitted via Postal Card
Overall Experience

I spent 3 weeks at Derham. Everyone was most helpful and kind as I couldn't ask for more. So thank you Derham House I would certainly recommend you.

Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

Thank you for your review Adrienne. We are so pleased you enjoyed your stay at Derham House. We all miss you!

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Review from L R (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card
Overall Experience

My mum came to Derham House on respite straight from a 5 week stay in hospital. She arrived on the Monday and by the Tuesday evening, she told us she wanted to stay. Everyone was helpful, happy and made her feel that she had been living there for a long time. Nothing seemed too much trouble. Everyone is friendly and cares.

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Review from S B (Wife of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

My husband was in Derham House for respite care. As his main carer, I was extremely pleased with the care and attention he received from all the staff. I would not hesitate to book him for a further period of respite care. The atmosphere of the entire building is warm and welcoming. All staff go out of their way to be helpful. His nurse care was as good as I could expect, with attention to keep his skin in a good condition as he has had bed sores in the past. I am sure he would not give such a glowing report as it is not home and he missed my cooking!

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Review from Mandy C (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card
Overall Experience
My father was at Barchester Derham House Care Home, Upminster for eighteen months until he, sadly, passed away recently. The entire staff in every role showed nothing but care, kindness, laughter and fun.
The entertainment and activities were exceptional, food, cleaning wonderful.

The love and care for Dad in his last hours were amazing. Thank you.

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Review from C B (Daughter of Resident) published on 10 January 2025 Submitted via Website
Overall Experience
Sadly, our father passed in November 2024. Prior to this date, he stayed in the dementia unit of Barchester Derham House Care Home for almost three years. I really cannot rate this care home highly enough. From the minute Dad stepped onto the unit, he was treated with kindness, respect and dignity. They kept him safe through COVID and beyond.
From the reception desk to the staff on the unit, Dad was fondly regarded and when it came time for him to leave us they didn't miss a beat. I was kept constantly updated of his condition and his passing and the processes required from that point onwards were dealt with kindly and with great sensitivity. The daily activities suited our dad so well as he was such an animal lover and also loved to sing out loud - every day!

We will miss visiting him at Derham, these last years have been such a pleasure; we feel very blessed to have had this experience and could not be more grateful.

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Review from G G (Son of Resident) published on 24 December 2024 Submitted via Website
Overall Experience
My father came to Derham House for a 4 week respite stay and became a permanent resident at the end of that as the family thought he was in the right place and was being cared for extremely well, which he was - all the staff were caring, considerate and friendly.
Unfortunately, my father passed away just a few weeks later.
We were paid up until the end of the month and we cleared his room on the day of his passing, which left 5 days of his paid for contract left.
We have now received the 2 weeks deposit refunded, but Barchester/Derham House have deducted 2 days fee (£534) as their contract says you have 7 days to clear all possessions (and will charge even more if it goes beyond those 7 days).
As we cleared his room on day 1, we feel that 5 days fee is more than enough to cover their 'costs'.
We as a family feel that this care home company only 'care' about their bottom line and not the residents or their families.

This has left a very bitter taste in our mouths.

Reply from Feedback Team, The Feedback Team at Barchester Derham House Care Home

Our sincere condolences on the passing of your dear father, we appreciate you taking the time to write a review at such a difficult time. We're grateful for your lovely feedback about our home team and this has been shared with them. Our General Manager would like to discuss your concerns further...  

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Review from Kay S (Wife of Resident) published on 22 November 2024 Submitted via Postal Card
Overall Experience

I am pleased to say that I feel very confident in knowing that my husband, who is suffering from dementia, is being taken care of in a way I could never achieve at home on my own. There is generally a happy atmosphere at Barchester Derham House Care Home and plenty of smiles. Thank you.

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Review from Stephanie S (Daughter of Resident) published on 22 November 2024 Submitted via Postal Card
Overall Experience
My father is currently in Barchester Derham House Care Home for respite care following issues with his right leg as he's unable to take care of himself and the situation was impossible for him to remain at home.

The manager and receptionist have gone over and above to help both my father and myself for which I am very grateful. Nothing is too much trouble.

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Review from C N (Resident / Service User) published on 22 August 2024 Submitted via Postal Card
Overall Experience

What a beautiful home this is. Was very anxious and apprehensive but was pleasantly surprised. Such a homely feel, rooms and decor are welcoming and modern, staff of all levels are friendly and helpful, like on big family. Would highly recommend it to anyone.

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Review from Julie S (Daughter of Resident) published on 25 June 2024 Submitted via Website
Overall Experience
My Mum has recently joined the residents at Derham House and the staff have gone to great lengths to ensure she has settled in well. She appears very happy when I visit and has engaged in a variety of activities including a D-Day afternoon tea, a visit to the local garden centre, a visiting entertainer, and a visiting pet. She enjoys chatting with other residents and speaks enthusiastically about the care she is given. When I visit I always feel very welcome and am told I can drop in at any time. Mealtimes are lovely and the food is of high quality. Residents sit on tables of four with plenty of interaction over the dinner table! My mum always looks well-presented and tidy and the daily routines in place are having a positive impact on her well-being.

I am extremely grateful to all staff for their kindness and care over the past few weeks.

Reply from Hugo Gomes Ruela, General Manager at Barchester Derham House Care Home

Thank you for your lovely comments, it means a great deal to everyone at Derham House, it's our pleasure to support and care for your mum and we will continue to do everything we can to offer the highest standards of care.

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Review from Tracy S (Daughter of Resident) published on 15 December 2023 Submitted via Website
Overall Experience

My dad stayed for two weeks of respite care and although we were anxious as it was his first time we need not have worried. The staff were lovely and kept us fully informed even giving him a packed lunch when he attended hospital in case he missed lunch. The food was excellent, just like a hotel with white cloths on the table. There was always a staff member in the lounge and plenty of activities going on. Christmas entertainment was put on and there were several craft activities going on. My dad was allowed to be as independent as he wanted to be and encouraged to join in. The home had a lovely atmosphere and the other residents were friendly and welcoming to my dad. We were very happy with the whole experience. Many thanks to the staff.

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Review from Jasbir S (Relative of Resident) published on 11 December 2023 Submitted via Postal Card
Overall Experience

Very good. Staff are wonderful every time we come here. Welcomed with a smile. Tea and coffered offer with care. All patients look happy. Care staff were amazing.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (47) & Events (0)

News
  • 26 Jan 2026

    At Derham House we know that being able to continue lifelong hobbies or interests is a key part of our resident's identities, and we make every effort to encourage and...

  • 26 Jan 2026

    At Derham House we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed some painting...

  • 26 Jan 2026

    National celebrations and family-friendly events are just some of the ways that we ensure the residents at Derham House remain connected with their loved ones and the wider community. Santa...

Upcoming Events

There are no upcoming events for Barchester Derham House Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Derham House Care Home.

Meet the Team (7)

Patience Katsande
Patience KatsandeJob Title:Senior NurseJoined: 2019

My name is Patience Katsande and I am a registered nurse.

I qualified with a diploma in 2004.

I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.

I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.

I joined Barchester in 2019 working as a senior nurse on our memory lane community.

I not only enjoy my responsibilities but I work to make a difference in other people’s lives.

Nursing is a part of me, not just a job.

Ritica Radulescu
Ritica RadulescuJob Title:RGNJoined: 2021

My name is Ritica,

I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.

My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.

Andy Fillary
Andy FillaryJob Title:Head of MaintenanceJoined: 2018
I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.

I’m here to help in any way I can, and will always make time for a quick chat.

Saida Stepanaviciene
Saida StepanavicieneJob Title:Head of HousekeepingJoined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.

Idris Bangbala
Idris BangbalaJob Title:CarerJoined: 2019

Hi, my name is Idris, and I am one of the Carers here at Derham House.

I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House, I have enjoyed being part of this great team and getting to know the residents. I love putting a smile on their faces each day.

My family is very important to me, and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.

Janet Pandit
Janet PanditJob Title:General ManagerJoined: 2025
I am a highly qualified Registered Nurse Practitioner with over 22 years of extensive experience in advanced clinical practice, leadership, and management within the healthcare field. My professional journey has taken me across diverse healthcare settings, including India, Oman, and the UK, where I have developed a wealth of expertise.

In my clinical roles, I have served as a Senior Nurse in the Middle East, in the UK, specialising in respiratory care as a Respiratory Nurse Practitioner, and in critical care as a Non-Invasive Ventilation (NIV) Practitioner and Critical Care Nurse in the Intensive Care Unit (ICU). This hands-on experience has honed my skills in patient assessment, management, and the delivery of high-quality care.

In the realm of management, I have held several key positions, including Deputy Ward Manager and Ward Manager, where I have demonstrated strong leadership abilities and a commitment to fostering a collaborative team environment. Currently, I serve as the Deputy Director of a Neurological Centre, where I oversee clinical operations and contribute to the strategic direction of the facility. My comprehensive background equips me with a unique perspective on both clinical excellence and effective healthcare management.

Currently working as an Acting General Manager at Derham House, which is a 65-bedded, nursing and dementia, respite unit.

Stella Ewusie
Stella EwusieJob Title:Clinical LeadJoined: 2025

I am a highly motivated, dedicated, and hardworking Clinical Lead Nurse and have extensive experience across a wide range of healthcare settings. I am committed to ensuring that all patients receive compassionate care that preserves their dignity, respects their individuality, and promotes independence, choice, and inclusion.

Frequently Asked Questions about Barchester Derham House Care Home

What types of Care is Barchester Derham House Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Derham House Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Barchester Derham House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Barchester Derham House Care Home to the centre of Upminster?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Derham House Care Home to verify any information. View our terms and conditions. Barchester Derham House Care Home has an Enhanced Service -more info.