Barchester Derham House Care Home

Harwood Hall Lane, Upminster RM14 2YP
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9.8 92 Reviews
  • Barchester Derham House Care Home, Upminster
Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the individual needs of residents with tailored care plans for each person. They are dedicated to achieving the best results across the board - including cooking, hospitality and organising activities and regular music therapy sessions for residents.
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Care Provided by Barchester Derham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Derham House Care Home to find out the exact price for your requirements.

Contact Barchester Derham House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Barchester Derham House Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Sharon Osborne (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Self funding, Social Services and Continuing Health Care
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (65)

Barchester Derham House Care Home Reviews (92)

9.8

Barchester Derham House Care Home has a Review Score of 9.8 (9.837) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Derham House Care Home has 92 reviews.

Overall Experience
  • 74
  • 12
  • 4
  • 1
  • 1
Date Published
  • 92
  • 3
  • 12
  • 17
  • 75
Reviewer Connection to Barchester Derham House Care Home
  • 30
  • 14
  • 11
  • 8
  • 4
  • 4
  • 3
  • 3
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  • 2
  • 2
  • 2
  • 1
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Total of 92, showing 1-20
Review from June L (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in care at Derham House since April 2025. Last night he was suspected to have had a TIA, the home arranged for a paramedic to examine him and they decided to take him to Hospital for a check over. The night staff phoned me and kept me up to date with what was happening. He was escorted
by a lovely carer who looks after him every night. She kept in constant contact with me. My friend who was also at the hospital (who doesn't know my Dad) told us the care & compassion showed to my Dad was lovely to see. We joined them in casualty at 1pm where we decided to bring him home as he was starting to get agitated due to his dementia. We took him along with his carer back to Derham House where we were met at the door by another night carer who put her arms around him and welcomed him home. Its very hard leaving a vulnerable family member but I can honestly say all the staff at Derham care & support my dad 100% everyday & night.
My family and I are eternally grateful.
Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

Thank you so much for taking the time to share your experience. We are truly touched by your kind words about our team at Derham House. It means a great deal to know that, during what must have been a worrying time for you and your family, you felt supported and reassured by the care and compassion shown to your dad.Our night staff and carers always strive to provide the same level of comfort, dignity, and warmth as they would for their own loved ones, so hearing how much this has meant to you is incredibly heartwarming. We are so pleased that your dad was welcomed back with such care, and that you felt confident he was safe and supported throughout.Thank you once again for your trust and appreciation. We will make sure your kind words are shared with the whole team.

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Review from Lily K (Granddaughter of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We put my grandad in here for respite and my family and I have no complaints. We can't thank the staff enough for the care my grandad received.
Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

We're truly grateful you entrusted us with your grandad's care. It means a great deal to know that you and your family were happy with the support he received during his respite stay. It was a pleasure getting to know your grandad. We'll be sure to share your appreciation with the team - it always brightens our day to hear such thoughtful feedback. Wishing your grandad and your family all the very best.

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Review from James B (Son of Resident) published on 18 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Derham House after a stroke last year. As his sole carer, I was anxious, but the staff quickly put me at ease. They treated him with real dignity, kindness and patience, and got to know him as an individual. He regularly told me he felt safe and well looked after, and it was clear
he was genuinely happy there.
The home was always clean and calm, with lovely outdoor space and thoughtful activities to keep residents engaged. As Dad's health declined, the palliative care he received was exceptional. Staff were attentive, gentle and supportive to him and to us as a family, especially in the final days.
I'm truly grateful to everyone at Derham House for the incredible care they provided my dad and the support they offered me throughout.
Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

Thank you so much for your kind and heartfelt words. It truly means a great deal to all of us here at Derham House to know that we were able to support both your dad and you during such a difficult and emotional time.We always strive to treat every resident as the unique individual they are, and its incredibly touching to hear that your dad felt safe, cared for, and genuinely happy here. It was a privilege to get to know him and to be part of his journey.Were especially grateful for your recognition of the palliative care and the support provided to your family in his final days. Being there for our residents and their loved ones during those moments is one of the most important aspects of what we do.Thank you again for taking the time to share your experienceit means the world to our team. We send you our deepest condolences and warmest wishes.

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Review from A N (Granddaughter of Resident) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan had to move into full time care approximately 4/5 weeks ago. The staff at Derham House are really welcoming and super friendly and the home itself is kept clean and tidy. The food and drink seems very nice. The location is lovely! Overall, we are all really pleased with the care that my Nan is
receiving. Keep up the good work.
Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

Thank you for the lovely review. Our dedication, passion and commitment in providing the highest levels of service to our Residents is paramount. It is so heartwarming to receive such wonderful feedback.

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Review from Adrienne B (Respite Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 3 weeks at Derham. Everyone was most helpful and kind as I couldn't ask for more. So thank you Derham House I would certainly recommend you.
Reply from Sharon Osborne, General Manager at Barchester Derham House Care Home

Thank you for your review Adrienne. We are so pleased you enjoyed your stay at Derham House. We all miss you!

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Review from L R (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Derham House on respite straight from a 5 week stay in hospital. She arrived on the Monday and by the Tuesday evening, she told us she wanted to stay. Everyone was helpful, happy and made her feel that she had been living there for a long time. Nothing seemed too much trouble. Everyone
is friendly and cares.
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Review from S B (Wife of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Derham House for respite care. As his main carer, I was extremely pleased with the care and attention he received from all the staff. I would not hesitate to book him for a further period of respite care. The atmosphere of the entire building is warm and welcoming. All staff go out
of their way to be helpful. His nurse care was as good as I could expect, with attention to keep his skin in a good condition as he has had bed sores in the past. I am sure he would not give such a glowing report as it is not home and he missed my cooking!
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Review from Mandy C (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was at Barchester Derham House Care Home, Upminster for eighteen months until he, sadly, passed away recently. The entire staff in every role showed nothing but care, kindness, laughter and fun.
The entertainment and activities were exceptional, food, cleaning wonderful.
The love and care
for Dad in his last hours were amazing. Thank you.
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Review from C B (Daughter of Resident) published on 10 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, our father passed in November 2024. Prior to this date, he stayed in the dementia unit of Barchester Derham House Care Home for almost three years. I really cannot rate this care home highly enough. From the minute Dad stepped onto the unit, he was treated with kindness, respect and dignity.
They kept him safe through COVID and beyond.
From the reception desk to the staff on the unit, Dad was fondly regarded and when it came time for him to leave us they didn't miss a beat. I was kept constantly updated of his condition and his passing and the processes required from that point onwards were dealt with kindly and with great sensitivity. The daily activities suited our dad so well as he was such an animal lover and also loved to sing out loud - every day!
We will miss visiting him at Derham, these last years have been such a pleasure; we feel very blessed to have had this experience and could not be more grateful.
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Review from G G (Son of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father came to Derham House for a 4 week respite stay and became a permanent resident at the end of that as the family thought he was in the right place and was being cared for extremely well, which he was - all the staff were caring, considerate and friendly.
Unfortunately, my father passed away
just a few weeks later.
We were paid up until the end of the month and we cleared his room on the day of his passing, which left 5 days of his paid for contract left.
We have now received the 2 weeks deposit refunded, but Barchester/Derham House have deducted 2 days fee (£534) as their contract says you have 7 days to clear all possessions (and will charge even more if it goes beyond those 7 days).
As we cleared his room on day 1, we feel that 5 days fee is more than enough to cover their 'costs'.
We as a family feel that this care home company only 'care' about their bottom line and not the residents or their families.
This has left a very bitter taste in our mouths.
Reply from Feedback Team, The Feedback Team at Barchester Derham House Care Home

Our sincere condolences on the passing of your dear father, we appreciate you taking the time to write a review at such a difficult time. We're grateful for your lovely feedback about our home team and this has been shared with them. Our General Manager would like to discuss your concerns further as they weren't aware of these before your review, please do reach out to them when you're ready to do so. Kind regards Feedback Team.

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Review from Stephanie S (Daughter of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is currently in Barchester Derham House Care Home for respite care following issues with his right leg as he's unable to take care of himself and the situation was impossible for him to remain at home.
The manager and receptionist have gone over and above to help both my father and myself
for which I am very grateful. Nothing is too much trouble.
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Review from Kay S (Wife of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased to say that I feel very confident in knowing that my husband, who is suffering from dementia, is being taken care of in a way I could never achieve at home on my own. There is generally a happy atmosphere at Barchester Derham House Care Home and plenty of smiles. Thank you.
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Review from C N (Resident) published on 22 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a beautiful home this is. Was very anxious and apprehensive but was pleasantly surprised. Such a homely feel, rooms and decor are welcoming and modern, staff of all levels are friendly and helpful, like on big family. Would highly recommend it to anyone.
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Review from Julie S (Daughter of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has recently joined the residents at Derham House and the staff have gone to great lengths to ensure she has settled in well. She appears very happy when I visit and has engaged in a variety of activities including a D-Day afternoon tea, a visit to the local garden centre, a visiting entertainer,
and a visiting pet. She enjoys chatting with other residents and speaks enthusiastically about the care she is given. When I visit I always feel very welcome and am told I can drop in at any time. Mealtimes are lovely and the food is of high quality. Residents sit on tables of four with plenty of interaction over the dinner table! My mum always looks well-presented and tidy and the daily routines in place are having a positive impact on her well-being.
I am extremely grateful to all staff for their kindness and care over the past few weeks.
Reply from Hugo Gomes Ruela, General Manager at Barchester Derham House Care Home

Thank you for your lovely comments, it means a great deal to everyone at Derham House, it's our pleasure to support and care for your mum and we will continue to do everything we can to offer the highest standards of care.

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Review from Tracy S (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed for two weeks of respite care and although we were anxious as it was his first time we need not have worried. The staff were lovely and kept us fully informed even giving him a packed lunch when he attended hospital in case he missed lunch. The food was excellent, just like a hotel with
white cloths on the table. There was always a staff member in the lounge and plenty of activities going on. Christmas entertainment was put on and there were several craft activities going on. My dad was allowed to be as independent as he wanted to be and encouraged to join in. The home had a lovely atmosphere and the other residents were friendly and welcoming to my dad. We were very happy with the whole experience. Many thanks to the staff.
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Review from Jasbir S (Relative of Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Staff are wonderful every time we come here. Welcomed with a smile. Tea and coffered offer with care. All patients look happy. Care staff were amazing.
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Review from Rebecca L (Resident) published on 11 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff. Very friendly, warm and welcoming.
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Review from B S (Daughter of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My mum went to Barchester Derham House Care Home for respite care. First impressions were very good, staff were friendly and seemed caring.
I informed management and nursing staff that my mum would be going to a flat to live by herself so I wanted them to keep her mobile. Unfortunately, this didn't
happen and she's much worse than when first arrived. I know they can't force people to do what they don't want to but there are ways of persuading people, I have been a carer so I know. Food wasn't as good as I thought it would be either.
Reply from Hugo Gomes Ruela, General Manager at Barchester Derham House Care Home

Hello.


Thank you for taking the time to review our Home.
I'm sorry to hear we fell below your expectations on this occasion and I'd like to reassure you we take all feedback very seriously at Barchester.
We use feedback to continuously improve our delivery of care so If you would like to discuss your views and experience of mum's episode of care with us, I'd be happy to set aside some time for this.

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Review from David L (Son of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Comparing this home to one my mum was in this is first-rate. A happy place to be.
I might even put my name down to live here.
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Review from T H (Wife of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife came from hospital and was end of life care and in the short time she was in the home I found all the staff and the manageress really helpful and caring and showed dignity with my wife. The home was very clean and relaxing. I would recommend this care home to everyone.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Barchester Derham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Barchester Derham House Care Home is calculated as follows: ( (177 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Derham House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Sharon

Sharon Osborne

Job Title: General Manager Joined: 2024

My name is Sharon and I am the General Manager of Derham House care home.


I am proud to be leading the fantastic team at Derham House to provide the very best care and lifestyle for all of the residents.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.

Patience

Patience Katsande

Job Title: Senior Nurse Joined: 2019

My name is Patience Katsande and I am a registered nurse.


I qualified with a diploma in 2004.


I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.


I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.


I joined Barchester in 2019 working as a senior nurse on our memory lane community.


I not only enjoy my responsibilities but I work to make a difference in other people’s lives.


Nursing is a part of me, not just a job.

Ritica

Ritica Radulescu

Job Title: RGN Joined: 2021

My name is Ritica,


I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.


My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.

Andy

Andy Fillary

Job Title: Head of Maintenance Joined: 2018

I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.
I’m here to help in any way I can, and will always make time for a quick chat.

Saida

Saida Stepanaviciene

Job Title: Head of Housekeeping Joined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.

Idris

Idris Bangbala

Job Title: Carer Joined: 2019

Hi, my name is Idris and I am one of the Carers here at Derham House.


I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House I have enjoyed being part of this great team and getting to know the residents, I love putting a smile on their faces each day.


My family is very important to me and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.

Frequently Asked Questions about Barchester Derham House Care Home

What types of Care is Barchester Derham House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Derham House Care Home have?

There are 65 Single Rooms.

What are the Facilities & Services at Barchester Derham House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Derham House Care Home to the centre of Upminster?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Derham House Care Home to verify any information. View our terms and conditions. Barchester Derham House Care Home has an Enhanced Service - more info.