Barchester Derham House Care Home

Harwood Hall Lane, Upminster RM14 2YP

Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

They provide first-class 24-hour nursing care alongside expert care for people with dementia in their Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. Their dedication can be seen across the board - in cooking, hospitality and organizing activities and regular music therapy sessions for residents.

Group: Barchester Healthcare Ltd

Person in charge: John Dragu (General Manager)

Local Authority / Social Services: London Borough of Havering Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • No Medical Intervention • Old Age

Specialist Care Categories: Alzheimer's • Cancer Care

Admission Information: Self funding, Social Services and Continuing Health Care. Ages 65+.

Single Rooms: 64

Rooms with ensuite WC: 64

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Television point in own room

Latest Care Quality Commission* Report on Barchester Derham House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Barchester Derham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Barchester Derham House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.563 for Barchester Derham House Care Home is calculated as follows: ( (184 Excellents x 5) + (48 Goods x 4) + (23 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 261 Ratings = 4.563

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Barchester Derham House Care Home is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 17 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Barchester Derham House Care Home has a Review Score of 9.6 (9.563) from 22 Reviews


Average Ratings

  • Excellent
    16
  • Good
    4
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Derham House Care Home?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    1
  • Extremely UNLIKELY
    1

Reviewer Connection to Barchester Derham House Care Home

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    4
  • Friend of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

I don't have words to thank the staff enough in Derham House. All exceptional. Very helpful.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I feel very satisfied. The attendants are most helpful (and cheery) the food is very much edible - hot or cold and quite varied. The rooms are comfortable and private.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

My mum has settled in very well now at Derham House, she has been there for 6 months. Mum always appears well cared for and seems to be happy living there.

How likely would you be to recommend Barchester Derham House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The staff are wonderful and very helpful. The home is very clean. I like the activities. The food is very good. A very nice place to be.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

I would recommend Derham House to everyone! The staff there are so friendly hardworking and welcoming.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

One of my good friends are staying here, and I have visited many times.
What a beautiful home, wonderful atmosphere, and very pleasant overall.
The staff are so friendly that I could not fault them for all their hard work that they do.

The 25th Anniversary party was a great success, we all had a fantastic time!

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The pureed food my wife has to eat is extremely tasteless.
It could be improved!

How likely would you be to recommend Barchester Derham House Care Home? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Since my mother arrived here in July her care has been excellent. Very kind, caring and treated with dignity.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Today I visited my much loved auntie. I came once before on her birthday last year.
I am very happy to see her so smiley and very well cared for.
What a lovely home to live in! It is peaceful, fresh smelling and friendly. My auntie is obviously happy and content, and so am I having seen her today. Thank you.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   5 out of 5

We are thoroughly satisfied with the care and compassion shown to my mother. The staff are excellent and support us (the family) through difficult times. We are so grateful to have found Derham House and know that mum is now safe and well cared for.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Visited my friend who had a stroke last year, she is very happy and looks very well.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My step-father has been in Derham House since May. He was extremely anxious about going into Derham House but his care needs were more than we could give him.
He's been treated with such dignity, care and attention that after the first day, his whole appearance changed where he was so relaxed and at ease.
The home has an open door policy and you can visit whenever you like. The staff are very friendly, caring and have always got time for not only the residents but also the families.
Can't fault the quality of care they give the residents. Genuine commitment to give good care.
Would be nice to give praise to some members of staff but can't single out anyone as all the staff are fantastic.
It's a pleasure to write this review.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

When my wife's needs reached the point where she needed residential care and support I was a little anxious about placing her in the hands of strangers, especially in light of some of the negative press coverage about the care home industry.
I was pleased to have my faith in human nature restored however by my experiences at Derham House.
From the manager down, all the staff I encountered were motivated and efficient with endless patience and compassion.
They were all friendly and I could always approach the management, nurses and carers on any topic and they would provide cordial advice and help.
In a nutshell, all the staff work as a team and I would be happy to recommend this home to anybody looking for residential care.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mum as been in Derham House for 2 and a half years which came highly recommended. I have seen change over that time, but I must say my mum's care has been excellent! I visit at different times and the care she has, I cannot fault.
The manager is excellent, an open door policy, things are acted on and with the resident's interests at heart!
I couldn't wish for my mum to be better cared for, which to me, is all a daughter could wish for!

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I am very happy with Derham House.
My relative has settled in very well.
Nothing is too much for all the staff, they are so caring and friendly.
I can't praise them enough.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

The care my mum has received here for nearly four years has been absolutely fantastic. I visit every day at various times and have only ever seen loving care and concern from all the staff. My mother in law lived here for almost five years and there was no question of my mum going anywhere else!
All of them - manager, nurses, carers, cleaners, caterers etc. are a credit to their professions and I can't speak highly enough of all of them.
They're stars!

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

We are so grateful for the care Grandma receives at Derham House and for the genuine love and affection the staff have for her. She continues to do well after nearly 4 years here despite some setbacks with her health.

My paternal Grandmother was also here for 5 years and we couldn't fault any aspect of her care. All the staff are genuine and approachable and we are grateful that they have always worked with us to ensure the best for my Grandma. There is nowhere that compares to Derham House in the area, this is the best.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My experience has been good compared to another home I stayed in.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Christine Thomas, Home Manager at Barchester Derham House Care Home responded to this review on 08 Jun 2017:

Many thanks for taking the time to complete, and for all your kind comments.

Within weeks of Mother-in-law becoming a resident, she was verbally abused by a senior staff member. Left in bed all day because they are short staffed. The place has had 2 managers since then. Cannot keep staff. Owners do not care about residents it's all about the money.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   2.5 out of 5

Christine Thomas, Manager at Barchester Derham House Care Home responded to this review on 08 Jun 2017:

We at Derham House are very sad to see that you are unhappy with the care that your mother-in-law has received. I, as the new manager, would like to invite you to come to the home and meet with me and discuss the above-mentioned issues, as we have been caring for your mother-in-law for 16 months now, and she herself appears to be very happy living at Derham House.

Since my aunt has moved into Derham House I have found she is always happy, she enjoys her meals and always appears clean and tidy. There is regular entertainment which she thoroughly enjoys and other things to do. I have found that due to this activity she seems to want to communicate more and has more stimulation.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Took my mum in to Derham House in November following a period of significant health problems. She really didn't want to go and it was distressing for me. The staff were amazing- can't praise then enough. Their teamwork was seamless and they were wonderfully focussed on mums needs. On a day to day basis, the staff are great always with a cheerful word or more with my mum and she has settled in well. They've responded quickly when she has been ill and communication with me is always excellent. Very happy with her care.

How likely would you be to recommend Barchester Derham House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

2 years ago I left a glowing report on this site for this home. Sadly, after some major staff changes things have gone downhill. Mum needed a daily battery change for her cochlear implant. When it wasn't working she was in a "black hole" of silence, which added to her confusion and depression. We were always noticing that her batteries were dead when we visited her, making communication very difficult.
Our many efforts to get staff to address this problem didn't work, they wouldn't even keep a record to show that it was done. The really good activities lady became long term sick, and wasn't replaced for about 6 months. The chart in the hallway showing the daily activities became a joke, showing activities that were not actually happening. The changes must be sad for the many good staff we met during Mum's stay, because things just don't seem the same anymore, and the once happy atmosphere, can feel tense.

How likely would you be to recommend Barchester Derham House Care Home? Unlikely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.3 out of 5

Submit a Review for Barchester Derham House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

April 2017

February 2016

Job Vacancies

Staff Profiles

Michelle

Michelle di Bella

Job Title: General Manager

Joined: 2018

Description:

I am a registered nurse and have been working within the private sector for the past twenty years. I am an experienced General Manager and have undertaken care in dementia training with Bradford University, and have in the past been a palliative nurse.

I am a passionate advocate for ensuring that people living within a care home feel that it is their home and are enabled to contribute ideas and suggestions which will help support a focus on a service led approach within the home. Together with our dedicated team, we aim to deliver a high quality and an individualised outlook to the care people receive at Derham House.

Elena

Elena Costache

Job Title: Head of Unit Memory Lane

Joined: 2015

Description:

I am proud to be a nurse because nothing is more gratifying than the simple power of touch, a calming tone from your voice, a silent moment, or a kind word...all bring peace, thoughtfulness and healing to our residents.
I been qualified nurse since 20 years a go. I started working with Barchester in 2015 as a nurse and become Head of Unit in June 2017

No image found

Cristina Cioban

Job Title: Head of Unit

Joined: 2017

Description:

My name is Cristina Cioban and I am Head of Unit.
I qualified as a general nurse in 2009 and I've been working for Barchester for over 3 years.
I recently joined Derham House and I enjoy being part of a hard working team.
Since my first day at Derham House I was made to feel welcomed by everyone.
My aim is to deliver best quality of care for the residents that I am looking after.

Terry Antony Joseph

Terry Antony Joseph Chaplin

Job Title: Lifestyle Leader

Joined: 2011

Description:

I started working for Derham House in 2011 as a health care assistant. I had a break from care when I trained as a beauty therapist, two and half years later, which I have now brought back to Derham where I am an in-house beautician.

My role was extended to activity coordinator in mid 2017, in which I have taking further and giving the residents an outstanding experience of activities in the home.

Maria

Maria Wells

Job Title: Lifestyle Leader

Joined: 2015

Description:

I have been at Derham House, Barchester Health Care over three years, gaining a lot of experience and knowledge in the sector.
Working here at Derham house is a wonderful place, the staff are very welcoming.
I have worked as a care assistant in the past, but I have now extended my skills to an activity co-ordinator. Which I fully enjoy and love being with the residents making them happy each and every day.

Annie

Annie Pollock

Job Title: Receptionist

Joined: 2017

Description:

Hi my name is Annie , I am the receptionist at Derham House.

I have 3 years experience whilst working in the care sector and started at Derham house in November 2017.

I am enjoying working for Barchester Health as we have a great team who are very friendly and welcoming.

Gary

Gary Taylor

Job Title: Head of Maintenance

Description:

I began working at Derham House as a Gardener/Maintenance Assistant in 2011; I became the Head of Maintenance here in 2013. My main responsibility is to keep the home in full working condition and in compliance with Barchester policies.

Families often rely on me to help them personalise residents' rooms by putting up pictures and shelves. You will often see me burrowing around in my shed preparing for my next job. Sometimes I go unnoticed whilst I'm tweaking the home into fine tune. In my spare time, I'm a keen gardener, and I love to help out with the Barchester in Bloom competitions.

Saida

Saida Zakaraviraite

Job Title: Head of Housekeeping

Joined: 2008

Description:

Saida has worked at Derham House from 2007. She started as housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in pink Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort everyday.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Derham House Care Home