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Barchester Derham House Care Home

Harwood Hall Lane, Upminster, London RM14 2YP
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Barchester Derham House Care Home, Upminster
Barchester Derham House Care Home, Upminster
Barchester Derham House Care Home, Upminster

Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the...  

Care Provided by Barchester Derham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Derham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Corina Popescu(Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (65)

Barchester Derham House Care Home Reviews (96)

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9.7

Barchester Derham House Care Home has a Review Score of 9.7 (9.668) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Derham House Care Home has 96 reviews.

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Showing 96 reviews matching selected criteria
Review from Nicola B (Regular Volunteer) published on 25 April 2022 Submitted via Website
Overall Experience

The staff are very welcoming and very friendly, especially two members in particular. The setting of Barchester Derham House Care Home is beautiful, with horses on arrival. Barchester Derham House Care Home was a lovely place, the residents were very happy and all very friendly. Everyone looked very happy.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.

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Review from A G (Son of Resident) published on 28 February 2022 Submitted via Postal Card
Overall Experience

Following Mum's hesitancy to enter a care home for the first time, we found Derham House very relaxing and a calming environment for her three week respite. At the end of this time, she was settled, relaxed and didn't really want to leave. The staff are really helpful and caring, and the manager is very understanding and accommodating. We would recommend their facility for others to use.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.

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Review from J S (Son of Resident) published on 18 January 2022 Submitted via Postal Card
Overall Experience

Mum's care has been excellent from the very first day she arrived. The staff have always been very friendly and caring. We've all felt that mum has been very comfortable over the time she has been in here.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.

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Review from J R (Husband of Resident) published on 29 November 2021 Submitted via Postal Card
Overall Experience
I find the care home very well equipped, clean and well decorated.
My wife is well looked after by caring staff and they always are very nice and pleasant to me and my wife.

Nothing is too much trouble for any of them. I feel that my wife is getting the best care available and it is much appreciated.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.

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Review from C S (Respite Resident) published on 5 November 2021 Submitted via Postal Card
Overall Experience

Loved it! Thanks so much.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your kind words it is very much appreciated.

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Review from Andrea Q (Daughter of Resident) published on 7 October 2021 Submitted via Website
Overall Experience

Mum initially came to Derham House for 3 weeks of respite care during which time she settled well and is now a permanent resident. All staff are exceptionally friendly, professional and caring. The Activity Co-ordinators do an amazing job at organising a variety of activities to keep the residents stimulated and socially engaged. The Deputy Manager is very approachable and responsive when dealing with any queries or concerns; always involves Mum to ensure her voice is heard. The home is set in beautiful grounds that are well maintained providing lovely outdoor areas that the residents and family regularly use. Going into a care home is not an easy decision for a family to make but my sister and I are happy in the knowledge that Mum is in a safe and caring environment.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for the kind words of support, it is very much appreciated.

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Review from Janice R (Regular Volunteer) published on 8 September 2021 Submitted via Website
Overall Experience

I take my dog every week as he is a therapy dog the residents love him and they look forward to his visit. It's lovely to see their faces. The staff are friendly and very professional and nothing is too much trouble for them.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for the kind words of support, it is very much appreciated.

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Review from Carly C (Friend of Resident) published on 8 September 2021 Submitted via Website
Overall Experience

I have been coming to the home to sing to the residents for many years. I can honestly say it is the best home! The staff, activity ladies are amazing and work so hard. They can’t do enough for you and the residents, and you can tell this by the happiness and smiles on the residents faces. Derham House your the best.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for the kind words of support, it is very much appreciated.

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Review from Rita L (Resident / Service User) published on 24 June 2021 Submitted via Postal Card
Overall Experience

Situated away from cosmopolitan busy areas of Upminster, with great landscapes and countryside view, very close to nature, is this home - Derham House, Barchester. The management and staff of this beautiful home are so lovely, kind and supportive, no dull moment, always engaging, interesting and too many activities to participate. their hospitality cannot be faulted. The meals are top of the range and very consistent.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.

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Treated with Dignity
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Review from Jackie G (Daughter-in-law of Resident) published on 7 April 2021 Submitted via Postal Card
Overall Experience

Mum has been a resident of Derham House for nearly a year and has settled in lovely. They give her high-quality care. The staff are outstanding, very responsive to Mum's needs and effective in care for her dementia needs. The staff keep us informed and updated. I feel the home is very well-led, and I would highly recommend Derham House.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your kind words; your feedback is very much appreciated.

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Review from Y B (Resident / Service User) published on 26 March 2021 Submitted via Postal Card
Overall Experience

In all areas of the care home, they are extremely helpful, with full marks on care. I would recommend it to anyone.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your feedback and kind words. We are pleased that you enjoyed your stay with us and do not hesitate to give us a call if you would like another respite stay.

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Review from Christine F (Daughter of Resident) published on 29 January 2021 Submitted via Postal Card
Overall Experience

My Mother's stay was satisfactory. We never went into the home due to Covid so I'm unable to make a comment.

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Review from Jill F (Solicitor of Resident) published on 16 November 2020 Submitted via Website
Overall Experience

Over the years I have visited many clients and friends that reside full time in Derham House. The staff have always greeted me warmly and are always on hand to answer my queries and respond efficiently to any requests. My clients and friends have always been very well cared for and live in a very safe, secure, caring and clean environment. I also know of many local families whose relatives reside at Derham House and they have nothing but praise for their care.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all staff at Derham House.

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Review from Sheila E (Respite Resident) published on 14 September 2020 Submitted via Postal Card
Overall Experience

Just a few lines to say. A big thank you for my two-week stay in Derham House. I will always remember my stay. Everyone was so kind and helpful. The care and kindness of the staff are a credit to you all.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you so much for your lovely review. We are so delighted to hear that you enjoyed your stay.

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Review from Michael H (Son of Resident) published on 18 August 2020 Submitted via Website
Overall Experience

Mum was pleased with her room and its nice views. Despite taking a while to settle in she said the staff were always courteous and helpful to her. She said the food was very good and she came away with a nice new hairstyle!

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from Lynne H (Daughter of Resident) published on 7 August 2020 Submitted via Postal Card
Overall Experience

Staff have been excellent in providing video calls to my mum during lockdown - which started before the official government lockdown. They have also started a very efficient and careful programme of visits in the grounds. Despite the difficult circumstances, they did a great job of helping my mum to celebrate her 'lockdown birthday'.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from Robert M (Son of Resident) published on 20 July 2020 Submitted via Postal Card
Overall Experience

We continue to be very pleased with the kindness and support showed to Mum, particularly at such a difficult time. Many thanks to you all.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you so much for your kindness and support at this difficult time.

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Review from M S (Friend of Resident) published on 20 July 2020 Submitted via Postal Card
Overall Experience

My friend was well looked after although sometimes I noticed that her drink had not been touched and she needed someone to encourage her to drink it.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home
Thank you for taking the time to complete a review for us. We will pass it onto our staff

Will also discuss your concerns with our staff. For any other concerns please don't hesitate to contact us.

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Review from C B (Brother of Resident) published on 17 July 2020 Submitted via Postal Card
Overall Experience

Very satisfied with the care. Very well informed of any incidents - damage to arms etc. Very friendly staff who keep us informed.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Care / Support
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Treated with Dignity
Food & Drink
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Activities
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Review from J E (Friend of Resident) published on 17 July 2020 Submitted via Postal Card
Overall Experience

Having not visited the home for four months due to COVID-19, I found the system put in place by the staff excellent, allowing us to visit in a safe environment. All care was taken that we were two meters apart and didn't come in contact with others at the home. Well done.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (47) & Events (0)

News
  • 26 Jan 2026

    At Derham House we know that being able to continue lifelong hobbies or interests is a key part of our resident's identities, and we make every effort to encourage and...

  • 26 Jan 2026

    At Derham House we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed some painting...

  • 26 Jan 2026

    National celebrations and family-friendly events are just some of the ways that we ensure the residents at Derham House remain connected with their loved ones and the wider community. Santa...

Upcoming Events

There are no upcoming events for Barchester Derham House Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Derham House Care Home.

Meet the Team (7)

Patience Katsande
Patience KatsandeJob Title:Senior NurseJoined: 2019

My name is Patience Katsande and I am a registered nurse.

I qualified with a diploma in 2004.

I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.

I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.

I joined Barchester in 2019 working as a senior nurse on our memory lane community.

I not only enjoy my responsibilities but I work to make a difference in other people’s lives.

Nursing is a part of me, not just a job.

Ritica Radulescu
Ritica RadulescuJob Title:RGNJoined: 2021

My name is Ritica,

I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.

My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.

Andy Fillary
Andy FillaryJob Title:Head of MaintenanceJoined: 2018
I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.

I’m here to help in any way I can, and will always make time for a quick chat.

Saida Stepanaviciene
Saida StepanavicieneJob Title:Head of HousekeepingJoined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.

Idris Bangbala
Idris BangbalaJob Title:CarerJoined: 2019

Hi, my name is Idris, and I am one of the Carers here at Derham House.

I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House, I have enjoyed being part of this great team and getting to know the residents. I love putting a smile on their faces each day.

My family is very important to me, and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.

Janet Pandit
Janet PanditJob Title:General ManagerJoined: 2025
I am a highly qualified Registered Nurse Practitioner with over 22 years of extensive experience in advanced clinical practice, leadership, and management within the healthcare field. My professional journey has taken me across diverse healthcare settings, including India, Oman, and the UK, where I have developed a wealth of expertise.

In my clinical roles, I have served as a Senior Nurse in the Middle East, in the UK, specialising in respiratory care as a Respiratory Nurse Practitioner, and in critical care as a Non-Invasive Ventilation (NIV) Practitioner and Critical Care Nurse in the Intensive Care Unit (ICU). This hands-on experience has honed my skills in patient assessment, management, and the delivery of high-quality care.

In the realm of management, I have held several key positions, including Deputy Ward Manager and Ward Manager, where I have demonstrated strong leadership abilities and a commitment to fostering a collaborative team environment. Currently, I serve as the Deputy Director of a Neurological Centre, where I oversee clinical operations and contribute to the strategic direction of the facility. My comprehensive background equips me with a unique perspective on both clinical excellence and effective healthcare management.

Currently working as an Acting General Manager at Derham House, which is a 65-bedded, nursing and dementia, respite unit.

Stella Ewusie
Stella EwusieJob Title:Clinical LeadJoined: 2025

I am a highly motivated, dedicated, and hardworking Clinical Lead Nurse and have extensive experience across a wide range of healthcare settings. I am committed to ensuring that all patients receive compassionate care that preserves their dignity, respects their individuality, and promotes independence, choice, and inclusion.

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