Barchester Derham House Care Home

Harwood Hall Lane, Upminster RM14 2YP
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9.7 92 Reviews
  • Barchester Derham House Care Home, Upminster
Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the individual needs of residents with tailored care plans for each person. They are dedicated to achieving the best results across the board - including cooking, hospitality and organising activities and regular music therapy sessions for residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Derham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sharon Osborne (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Self funding, Social Services and Continuing Health Care
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (65)

Barchester Derham House Care Home Reviews (92)

Total of 92, showing 41-60
9.7

Barchester Derham House Care Home has a Review Score of 9.7 (9.742) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Derham House Care Home has 92 reviews.

Overall Experience

  • 74
  • 12
  • 4
  • 1
  • 1

Date Published

92
7
13
20
72

Review from C S (Respite Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Loved it! Thanks so much.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your kind words it is very much appreciated.

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Review from Andrea Q (Daughter of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum initially came to Derham House for 3 weeks of respite care during which time she settled well and is now a permanent resident. All staff are exceptionally friendly, professional and caring. The Activity Co-ordinators do an amazing job at organising a variety of activities to keep the residents stimulated
and socially engaged. The Deputy Manager is very approachable and responsive when dealing with any queries or concerns; always involves Mum to ensure her voice is heard. The home is set in beautiful grounds that are well maintained providing lovely outdoor areas that the residents and family regularly use. Going into a care home is not an easy decision for a family to make but my sister and I are happy in the knowledge that Mum is in a safe and caring environment.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for the kind words of support, it is very much appreciated.

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Review from Janice R (Regular Volunteer) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I take my dog every week as he is a therapy dog the residents love him and they look forward to his visit. It's lovely to see their faces. The staff are friendly and very professional and nothing is too much trouble for them.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for the kind words of support, it is very much appreciated.

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Review from Carly C (Friend of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been coming to the home to sing to the residents for many years. I can honestly say it is the best home! The staff, activity ladies are amazing and work so hard. They can’t do enough for you and the residents, and you can tell this by the happiness and smiles on the residents faces. Derham House
your the best.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for the kind words of support, it is very much appreciated.

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Review from Rita L (Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Situated away from cosmopolitan busy areas of Upminster, with great landscapes and countryside view, very close to nature, is this home - Derham House, Barchester. The management and staff of this beautiful home are so lovely, kind and supportive, no dull moment, always engaging, interesting and too
many activities to participate. their hospitality cannot be faulted. The meals are top of the range and very consistent.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all the staff at Derham House.

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Review from Jackie G (Daughter-in-law of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident of Derham House for nearly a year and has settled in lovely. They give her high-quality care. The staff are outstanding, very responsive to Mum's needs and effective in care for her dementia needs. The staff keep us informed and updated. I feel the home is very well-led, and
I would highly recommend Derham House.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your kind words; your feedback is very much appreciated.

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Review from Y B (Resident) published on 26 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all areas of the care home, they are extremely helpful, with full marks on care. I would recommend it to anyone.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you for your feedback and kind words. We are pleased that you enjoyed your stay with us and do not hesitate to give us a call if you would like another respite stay.

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Review from Christine F (Daughter of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother's stay was satisfactory. We never went into the home due to Covid so I'm unable to make a comment.

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Review from Jill F (Solicitor of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years I have visited many clients and friends that reside full time in Derham House. The staff have always greeted me warmly and are always on hand to answer my queries and respond efficiently to any requests. My clients and friends have always been very well cared for and live in a very safe,
secure, caring and clean environment. I also know of many local families whose relatives reside at Derham House and they have nothing but praise for their care.

Reply from Crina Lee, General Manager at Barchester Derham House Care Home

Thank you so much for the lovely review; your comments are extremely appreciated by all staff at Derham House.

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Review from Sheila E (Respite Resident) assisted by family/friend published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a few lines to say. A big thank you for my two-week stay in Derham House. I will always remember my stay. Everyone was so kind and helpful. The care and kindness of the staff are a credit to you all.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you so much for your lovely review. We are so delighted to hear that you enjoyed your stay.

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Review from Michael H (Son of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was pleased with her room and its nice views. Despite taking a while to settle in she said the staff were always courteous and helpful to her. She said the food was very good and she came away with a nice new hairstyle!

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from Lynne H (Daughter of Resident) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been excellent in providing video calls to my mum during lockdown - which started before the official government lockdown. They have also started a very efficient and careful programme of visits in the grounds. Despite the difficult circumstances, they did a great job of helping my mum to
celebrate her 'lockdown birthday'.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from Robert M (Son of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We continue to be very pleased with the kindness and support showed to Mum, particularly at such a difficult time. Many thanks to you all.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you so much for your kindness and support at this difficult time.

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Review from M S (Friend of Resident) published on 20 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was well looked after although sometimes I noticed that her drink had not been touched and she needed someone to encourage her to drink it.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We will pass it onto our staff
Will also discuss your concerns with our staff. For any other concerns please don't hesitate to contact us.

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Review from C B (Brother of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care. Very well informed of any incidents - damage to arms etc. Very friendly staff who keep us informed.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from J E (Friend of Resident) published on 17 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not visited the home for four months due to COVID-19, I found the system put in place by the staff excellent, allowing us to visit in a safe environment. All care was taken that we were two meters apart and didn't come in contact with others at the home. Well done.

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Review from P G (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We would like to express our appreciation for the loving care and dedication the team at Derham House has shown towards Mum over the last couple of years. During the recent lockdown period, we feel they have gone above and beyond their duty to ensure the safety and wellbeing of residents. The staff
has been sensitive to the needs of both the residents and their families and we also appreciate the efforts gone to set up regular Skype 'visits' so we could keep in touch with Mum.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for your lovely review. We are so delighted to hear your kind words - we have shared them with the staff team. The skype calls between our residents and their families have really boosted spirits for all.

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Review from Ray C (Brother of Resident) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can find no fault with the whole system since my sister has been a resident. She has been treated with the utmost care and her condition has improved greatly. The staff is absolutely wonderful.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from Yvonne B (Daughter of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is our world, from the day she arrived at Durham house 15 months ago, she has been cared for and loved from the staff, the 2 nurses and carers and even the activities girls whom my mum loves dearly. They are all very attentive they understand her needs at all times. We as a family, feel they
are angels. If there is a problem of sorts they contact me right away. How my mum has been treated throughout the virus has been exemplary. We will never know how to thank them.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from Lorraine B (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in this home for over 5 years and the staff are helpful and very much on top of mum's care. During lockdown have been able to speak to Mum and they've sent pictures of her having hair done. I would definitely recommend to others and have done so.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Barchester Derham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Barchester Derham House Care Home is calculated as follows: ( (199 Excellents x 5) + (22 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 236 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Derham House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (8)

Sharon

Sharon Osborne

Job Title: General Manager

Joined: 2024

My name is Sharon and I am the General Manager of Derham House care home.


I am proud to be leading the fantastic team at Derham House to provide the very best care and lifestyle for all of the residents.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.

Monica

Monica Verma

Job Title: Deputy Manager

Joined: 2025

ello, my name is Monica, and I am proud to be the Deputy Manager at Derham House. With over 20 years of nursing experience, I have dedicated my career to providing compassionate, high-quality care to those who need it most.


From a young age, I knew I wanted to be a nurse. I have always been drawn to caring for others, and over the years, I have had the privilege of supporting individuals with complex conditions and palliative care needs. My journey in healthcare has taken me through a range of roles, from frontline nursing to leadership positions, where I have focused on mentoring teams, improving care standards, and ensuring residents feel safe, valued, and respected.


As part of our team at Derham House, I help create a warm and supportive environment where residents feel truly at home because I believe great care goes beyond meeting medical needs—it's about building relationships, listening, and ensuring dignity, comfort, and quality of life for everyone.

Patience

Patience Katsande

Job Title: Senior Nurse

Joined: 2019

My name is Patience Katsande and I am a registered nurse.


I qualified with a diploma in 2004.


I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.


I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.


I joined Barchester in 2019 working as a senior nurse on our memory lane community.


I not only enjoy my responsibilities but I work to make a difference in other people’s lives.


Nursing is a part of me, not just a job.

Ritica

Ritica Radulescu

Job Title: RGN

Joined: 2021

My name is Ritica,


I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.


My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.

Kay

Kay Thompson

Job Title: Activity co-ordinator

Joined: 2019

I have worked in care over 12 years with 8 years’ experience in activities.
I am fully trained in dementia awareness also trained as a dignity champion.
I have been working here in Derham since March & I am enjoying my role here.

Andy

Andy Fillary

Job Title: Head of Maintenance

Joined: 2018

I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.
I’m here to help in any way I can, and will always make time for a quick chat.

Saida

Saida Stepanaviciene

Job Title: Head of Housekeeping

Joined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.

Idris

Idris Bangbala

Job Title: Carer

Joined: 2019

Hi, my name is Idris and I am one of the Carers here at Derham House.


I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House I have enjoyed being part of this great team and getting to know the residents, I love putting a smile on their faces each day.


My family is very important to me and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.

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