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Barchester Derham House Care Home

Harwood Hall Lane, Upminster, London RM14 2YP
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Barchester Derham House Care Home, Upminster
Barchester Derham House Care Home, Upminster
Barchester Derham House Care Home, Upminster

Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the...  

Care Provided by Barchester Derham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,700N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

Contact Barchester Derham House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Corina Popescu(Senior General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (65)

Barchester Derham House Care Home Reviews (96)

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9.7

Barchester Derham House Care Home has a Review Score of 9.7 (9.668) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Derham House Care Home has 96 reviews.

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Showing 96 reviews matching selected criteria
Review from P G (Son of Resident) published on 16 July 2020 Submitted via Postal Card
Overall Experience

We would like to express our appreciation for the loving care and dedication the team at Derham House has shown towards Mum over the last couple of years. During the recent lockdown period, we feel they have gone above and beyond their duty to ensure the safety and wellbeing of residents. The staff has been sensitive to the needs of both the residents and their families and we also appreciate the efforts gone to set up regular Skype 'visits' so we could keep in touch with Mum.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for your lovely review. We are so delighted to hear your kind words - we have shared them with the staff team. The skype calls between our residents and their families have really boosted spirits for all.

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Review from Ray C (Brother of Resident) published on 15 July 2020 Submitted via Postal Card
Overall Experience

Can find no fault with the whole system since my sister has been a resident. She has been treated with the utmost care and her condition has improved greatly. The staff is absolutely wonderful.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from Yvonne B (Daughter of Resident) published on 2 July 2020 Submitted via Website
Overall Experience

My mum is our world, from the day she arrived at Durham house 15 months ago, she has been cared for and loved from the staff, the 2 nurses and carers and even the activities girls whom my mum loves dearly. They are all very attentive they understand her needs at all times. We as a family, feel they are angels. If there is a problem of sorts they contact me right away. How my mum has been treated throughout the virus has been exemplary. We will never know how to thank them.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from Lorraine B (Daughter of Resident) published on 26 June 2020 Submitted via Website
Overall Experience

Mum has been in this home for over 5 years and the staff are helpful and very much on top of mum's care. During lockdown have been able to speak to Mum and they've sent pictures of her having hair done. I would definitely recommend to others and have done so.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff

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Review from Claudiu B (Regular Volunteer) published on 25 June 2020 Submitted via Website
Overall Experience

One of the best nursing homes in the the area, this home is much more than professional with kind support and gracious care displayed by each team member. I would recommend without avail. Keep the good work going.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from Barry H (Son of Resident) published on 25 June 2020 Submitted via Website
Overall Experience

In these most difficult of times for all, it is extremely reassuring to know that my mum is being cared for at Derham House. A quality care home in beautiful surroundings however the best part are the staff who have shown nothing but a desire to ensure their residents are treated with kindness and great skill. It is very reassuring to all our family that Mum receives nothing but the best.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Review from C K (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card
Overall Experience
The nurses were very kind and caring towards my mum and us through a very difficult time. Some of them became like family and my mum loved them very much.

The only negative feedback is that at times (night), there were too few staff members around and it took a very long time to attend to my mum when she pressed the call button. However, any concerns we had were addressed once highlighted.

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Review from Carolyn F (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card
Overall Experience
The staff at Derham House are friendly and kind to my father. Even though he was challenging and demanding, they treated him with respect and dignity and looked after him with great care.
The home is clean and well looked after with a beautifully maintained courtyard garden.

It was a good place for my father to spend his last few months, which I would highly recommend.

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Review from A B (Resident / Service User) published on 25 May 2019 Submitted via Postal Card
Overall Experience

It is always lovely coming to Derham House. The location and amazing staff make it very special.

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Review from Neil B (Son of Resident) published on 23 May 2019 Submitted via Website
Overall Experience
My mum has resided at Derham House since Christmas Eve and she is receiving outstanding care and is treated with dignity at all times by caring staff.

At her Diamond Wedding anniversary, the staff went over and above the call of duty by arranging a surprise party for the family with a buffet, cake and champagne in a private suite beautifully decorated for the occasion. Thank you to all the staff at Derham House.

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Review from Susan B (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card
Overall Experience

My Mum was in Dereham House for 18 months. During that time she was always looked after and cared for by the friendly carers and nurses. I was very happy with the way she was treated there and Mum enjoyed being there - it is a very peaceful, quiet place and very calming, which suited my Mum, although there are, of course, various activities my Mum could have taken part in. The staff were always caring towards her, right until the end.

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Review from Michael S (Friend of Resident) published on 21 March 2019 Submitted via Website
Overall Experience
Great home, very clean.
Good food.
Very friendly staff.
Always made welcome.

Would recommend to anyone.

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Review from M W (Sister of Resident) published on 8 January 2019 Submitted via Website
Overall Experience
My brother came to the home with late stage cancer. The team were so friendly and on hand. A warm, kind, dedicated team. I visited the home at various hours of the day and it was consistent with its care.
A special mention to the Deputy Manager who was there from 7 am on Monday 7th January and was wonderful. She managed my brother's condition and made his last few hours as comfortable as possible. Even after my brother passed, the staff were incredible, giving relatives tea, offering food. I stayed with my brother all night and they offered to make me drinks and gave me breakfast.
Thank you as well to The Manager for her help and making sure we were all ok and running us through what we needed to do next after my brother passed.

The two carers who worked the night shift of Sunday 6th until Monday 7th Jan (they finished at 7 am) whilst I stayed with my brother overnight, a big thank you. Professional, caring with dignity and beautifully maintained home.

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Review from Janet A (Daughter of Resident) published on 12 December 2018 Submitted via Postal Card
Overall Experience
My mum was in Derham House for 18 months.
In that time, I can't thank all the staff, management enough for all their love and care they gave to my mum. Mum sadly passed away 13th Oct 2018.

Staff have said come back and have a cup of tea, don't stay away. I have found this very comforting after my loss. One carer said it was a pleasure to know my mum and to care for her, that's nice.

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Review from June B (Daughter of Resident) published on 26 November 2018 Submitted via Website
Overall Experience

I would like to thank each and every one of the exceptional staff that work at Derham House, who looked after my mother in the last 3 years. There is nowhere else I could have wished for my mother to have been looked after, with love, dignity, caring, kind, professional, and would definitely recommend this care home to anyone who wants to be looked after with real love. I truly can't fault the care my mother has received.

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Review from Kay (Daughter of Resident) published on 8 November 2018 Submitted via Website
Overall Experience

My Dad stayed for his last few days and was treated in a caring and calm environment. Staff were helpful to his family and compassionate. No better help or care will be found anywhere! Thank you all so much.

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Review from S M (Friend of Resident) published on 22 August 2018 Submitted via Postal Card
Overall Experience
Have been coming in here for several years on and off. The care towards my darling friend has been fantastic. Sometimes they are short staffed but still provide a professional and caring service. Sometimes residents can be quite hard towards the staff but most of the staff know if can be frustrating for them.

Overall, I love visiting my friend. It's like being in a hotel.

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Review from John W (Resident / Service User) published on 7 March 2018 Submitted via Postal Card
Overall Experience

I don't have words to thank the staff enough in Derham House. All exceptional. Very helpful.

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Review from Jean M (Resident / Service User) published on 29 January 2018 Submitted via Postal Card
Overall Experience

I feel very satisfied. The attendants are most helpful (and cheery) the food is very much edible - hot or cold and quite varied. The rooms are comfortable and private.

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Review from S M (Resident / Service User) published on 9 January 2018 Submitted via Postal Card
Overall Experience

The staff are wonderful and very helpful. The home is very clean. I like the activities. The food is very good. A very nice place to be.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (47) & Events (0)

News
  • 26 Jan 2026

    At Derham House we know that being able to continue lifelong hobbies or interests is a key part of our resident's identities, and we make every effort to encourage and...

  • 26 Jan 2026

    At Derham House we support and encourage our residents to continue doing the things they love whilst also making new friends and exploring new adventures. Our Residents enjoyed some painting...

  • 26 Jan 2026

    National celebrations and family-friendly events are just some of the ways that we ensure the residents at Derham House remain connected with their loved ones and the wider community. Santa...

Upcoming Events

There are no upcoming events for Barchester Derham House Care Home.

Awards / Recognitions (15)

Accreditations

There are no accreditations posted yet for Barchester Derham House Care Home.

Meet the Team (7)

Patience Katsande
Patience KatsandeJob Title:Senior NurseJoined: 2019

My name is Patience Katsande and I am a registered nurse.

I qualified with a diploma in 2004.

I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.

I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.

I joined Barchester in 2019 working as a senior nurse on our memory lane community.

I not only enjoy my responsibilities but I work to make a difference in other people’s lives.

Nursing is a part of me, not just a job.

Ritica Radulescu
Ritica RadulescuJob Title:RGNJoined: 2021

My name is Ritica,

I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.

My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.

Andy Fillary
Andy FillaryJob Title:Head of MaintenanceJoined: 2018
I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.

I’m here to help in any way I can, and will always make time for a quick chat.

Saida Stepanaviciene
Saida StepanavicieneJob Title:Head of HousekeepingJoined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.

Idris Bangbala
Idris BangbalaJob Title:CarerJoined: 2019

Hi, my name is Idris, and I am one of the Carers here at Derham House.

I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House, I have enjoyed being part of this great team and getting to know the residents. I love putting a smile on their faces each day.

My family is very important to me, and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.

Janet Pandit
Janet PanditJob Title:General ManagerJoined: 2025
I am a highly qualified Registered Nurse Practitioner with over 22 years of extensive experience in advanced clinical practice, leadership, and management within the healthcare field. My professional journey has taken me across diverse healthcare settings, including India, Oman, and the UK, where I have developed a wealth of expertise.

In my clinical roles, I have served as a Senior Nurse in the Middle East, in the UK, specialising in respiratory care as a Respiratory Nurse Practitioner, and in critical care as a Non-Invasive Ventilation (NIV) Practitioner and Critical Care Nurse in the Intensive Care Unit (ICU). This hands-on experience has honed my skills in patient assessment, management, and the delivery of high-quality care.

In the realm of management, I have held several key positions, including Deputy Ward Manager and Ward Manager, where I have demonstrated strong leadership abilities and a commitment to fostering a collaborative team environment. Currently, I serve as the Deputy Director of a Neurological Centre, where I oversee clinical operations and contribute to the strategic direction of the facility. My comprehensive background equips me with a unique perspective on both clinical excellence and effective healthcare management.

Currently working as an Acting General Manager at Derham House, which is a 65-bedded, nursing and dementia, respite unit.

Stella Ewusie
Stella EwusieJob Title:Clinical LeadJoined: 2025

I am a highly motivated, dedicated, and hardworking Clinical Lead Nurse and have extensive experience across a wide range of healthcare settings. I am committed to ensuring that all patients receive compassionate care that preserves their dignity, respects their individuality, and promotes independence, choice, and inclusion.

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