Barchester Derham House Care Home

Having not visited the home for four months due to COVID-19, I found the system put in place by the staff excellent, allowing us to visit in a safe environment. All care was taken that we were two meters apart and didn't come in contact with others at the home. Well done.

We would like to express our appreciation for the loving care and dedication the team at Derham House has shown towards Mum over the last couple of years. During the recent lockdown period, we feel they have gone above and beyond their duty to ensure the safety and wellbeing of residents. The staff has been sensitive to the needs of both the residents and their families and we also appreciate the efforts gone to set up regular Skype 'visits' so we could keep in touch with Mum.

Can find no fault with the whole system since my sister has been a resident. She has been treated with the utmost care and her condition has improved greatly. The staff is absolutely wonderful.

My mum is our world, from the day she arrived at Durham house 15 months ago, she has been cared for and loved from the staff, the 2 nurses and carers and even the activities girls whom my mum loves dearly. They are all very attentive they understand her needs at all times. We as a family, feel they are angels. If there is a problem of sorts they contact me right away. How my mum has been treated throughout the virus has been exemplary. We will never know how to thank them.

Mum has been in this home for over 5 years and the staff are helpful and very much on top of mum's care. During lockdown have been able to speak to Mum and they've sent pictures of her having hair done. I would definitely recommend to others and have done so.

One of the best nursing homes in the the area, this home is much more than professional with kind support and gracious care displayed by each team member. I would recommend without avail. Keep the good work going.

In these most difficult of times for all, it is extremely reassuring to know that my mum is being cared for at Derham House. A quality care home in beautiful surroundings however the best part are the staff who have shown nothing but a desire to ensure their residents are treated with kindness and great skill. It is very reassuring to all our family that Mum receives nothing but the best.

The only negative feedback is that at times (night), there were too few staff members around and it took a very long time to attend to my mum when she pressed the call button. However, any concerns we had were addressed once highlighted.

It was a good place for my father to spend his last few months, which I would highly recommend.

It is always lovely coming to Derham House. The location and amazing staff make it very special.

At her Diamond Wedding anniversary, the staff went over and above the call of duty by arranging a surprise party for the family with a buffet, cake and champagne in a private suite beautifully decorated for the occasion. Thank you to all the staff at Derham House.

My Mum was in Dereham House for 18 months. During that time she was always looked after and cared for by the friendly carers and nurses. I was very happy with the way she was treated there and Mum enjoyed being there - it is a very peaceful, quiet place and very calming, which suited my Mum, although there are, of course, various activities my Mum could have taken part in. The staff were always caring towards her, right until the end.

Would recommend to anyone.

The two carers who worked the night shift of Sunday 6th until Monday 7th Jan (they finished at 7 am) whilst I stayed with my brother overnight, a big thank you. Professional, caring with dignity and beautifully maintained home.

Staff have said come back and have a cup of tea, don't stay away. I have found this very comforting after my loss. One carer said it was a pleasure to know my mum and to care for her, that's nice.

I would like to thank each and every one of the exceptional staff that work at Derham House, who looked after my mother in the last 3 years. There is nowhere else I could have wished for my mother to have been looked after, with love, dignity, caring, kind, professional, and would definitely recommend this care home to anyone who wants to be looked after with real love. I truly can't fault the care my mother has received.

My Dad stayed for his last few days and was treated in a caring and calm environment. Staff were helpful to his family and compassionate. No better help or care will be found anywhere! Thank you all so much.

Overall, I love visiting my friend. It's like being in a hotel.

I don't have words to thank the staff enough in Derham House. All exceptional. Very helpful.

I feel very satisfied. The attendants are most helpful (and cheery) the food is very much edible - hot or cold and quite varied. The rooms are comfortable and private.