Barchester Derham House Care Home

Harwood Hall Lane, Upminster RM14 2YP
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9.7 92 Reviews
  • Barchester Derham House Care Home, Upminster
Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the individual needs of residents with tailored care plans for each person. They are dedicated to achieving the best results across the board - including cooking, hospitality and organising activities and regular music therapy sessions for residents.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Derham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sharon Osborne (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Self funding, Social Services and Continuing Health Care
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (65)

Barchester Derham House Care Home Reviews (92)

Total of 92, showing 61-80
9.7

Barchester Derham House Care Home has a Review Score of 9.7 (9.742) out of 10, based on 20 reviews in the last 2 years. Over all time Barchester Derham House Care Home has 92 reviews.

Overall Experience

  • 74
  • 12
  • 4
  • 1
  • 1

Date Published

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Overall Experience  Overall Experience 5.0 out of 5

One of the best nursing homes in the the area, this home is much more than professional with kind support and gracious care displayed by each team member. I would recommend without avail. Keep the good work going.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Overall Experience  Overall Experience 5.0 out of 5

In these most difficult of times for all, it is extremely reassuring to know that my mum is being cared for at Derham House. A quality care home in beautiful surroundings however the best part are the staff who have shown nothing but a desire to ensure their residents are treated with kindness and great
skill. It is very reassuring to all our family that Mum receives nothing but the best.

Reply from Crina Lee, Acting General Manager at Barchester Derham House Care Home

Thank you for taking the time to complete a review for us. We are delighted to hear your feedback and we will pass it onto our staff.

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Overall Experience  Overall Experience 5.0 out of 5

The nurses were very kind and caring towards my mum and us through a very difficult time. Some of them became like family and my mum loved them very much.
The only negative feedback is that at times (night), there were too few staff members around and it took a very long time to attend to my mum when
she pressed the call button. However, any concerns we had were addressed once highlighted.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Derham House are friendly and kind to my father. Even though he was challenging and demanding, they treated him with respect and dignity and looked after him with great care.
The home is clean and well looked after with a beautifully maintained courtyard garden.
It was a good place for
my father to spend his last few months, which I would highly recommend.

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Overall Experience  Overall Experience 4.0 out of 5

It is always lovely coming to Derham House. The location and amazing staff make it very special.

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Overall Experience  Overall Experience 5.0 out of 5

My mum has resided at Derham House since Christmas Eve and she is receiving outstanding care and is treated with dignity at all times by caring staff.
At her Diamond Wedding anniversary, the staff went over and above the call of duty by arranging a surprise party for the family with a buffet, cake
and champagne in a private suite beautifully decorated for the occasion. Thank you to all the staff at Derham House.

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Overall Experience  Overall Experience 4.0 out of 5

My Mum was in Dereham House for 18 months. During that time she was always looked after and cared for by the friendly carers and nurses. I was very happy with the way she was treated there and Mum enjoyed being there - it is a very peaceful, quiet place and very calming, which suited my Mum, although
there are, of course, various activities my Mum could have taken part in. The staff were always caring towards her, right until the end.

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Overall Experience  Overall Experience 5.0 out of 5

Great home, very clean.
Good food.
Very friendly staff.
Always made welcome.
Would recommend to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

My brother came to the home with late stage cancer. The team were so friendly and on hand. A warm, kind, dedicated team. I visited the home at various hours of the day and it was consistent with its care.
A special mention to the Deputy Manager who was there from 7 am on Monday 7th January and was
wonderful. She managed my brother's condition and made his last few hours as comfortable as possible. Even after my brother passed, the staff were incredible, giving relatives tea, offering food. I stayed with my brother all night and they offered to make me drinks and gave me breakfast.
Thank you as well to The Manager for her help and making sure we were all ok and running us through what we needed to do next after my brother passed.
The two carers who worked the night shift of Sunday 6th until Monday 7th Jan (they finished at 7 am) whilst I stayed with my brother overnight, a big thank you. Professional, caring with dignity and beautifully maintained home.

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Overall Experience  Overall Experience 5.0 out of 5

My mum was in Derham House for 18 months.
In that time, I can't thank all the staff, management enough for all their love and care they gave to my mum. Mum sadly passed away 13th Oct 2018.
Staff have said come back and have a cup of tea, don't stay away. I have found this very comforting after my
loss. One carer said it was a pleasure to know my mum and to care for her, that's nice.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank each and every one of the exceptional staff that work at Derham House, who looked after my mother in the last 3 years. There is nowhere else I could have wished for my mother to have been looked after, with love, dignity, caring, kind, professional, and would definitely recommend
this care home to anyone who wants to be looked after with real love. I truly can't fault the care my mother has received.

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Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed for his last few days and was treated in a caring and calm environment. Staff were helpful to his family and compassionate. No better help or care will be found anywhere! Thank you all so much.

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Overall Experience  Overall Experience 5.0 out of 5

Have been coming in here for several years on and off. The care towards my darling friend has been fantastic. Sometimes they are short staffed but still provide a professional and caring service. Sometimes residents can be quite hard towards the staff but most of the staff know if can be frustrating
for them.
Overall, I love visiting my friend. It's like being in a hotel.

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Overall Experience  Overall Experience 5.0 out of 5

I don't have words to thank the staff enough in Derham House. All exceptional. Very helpful.

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Overall Experience  Overall Experience 5.0 out of 5

I feel very satisfied. The attendants are most helpful (and cheery) the food is very much edible - hot or cold and quite varied. The rooms are comfortable and private.

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Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and very helpful. The home is very clean. I like the activities. The food is very good. A very nice place to be.

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Overall Experience  Overall Experience 5.0 out of 5

I would recommend Derham House to everyone! The staff there are so friendly hardworking and welcoming.

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Overall Experience  Overall Experience 4.0 out of 5

The pureed food my wife has to eat is extremely tasteless.
It could be improved!

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Overall Experience  Overall Experience 5.0 out of 5

One of my good friends are staying here, and I have visited many times.
What a beautiful home, wonderful atmosphere, and very pleasant overall.
The staff are so friendly that I could not fault them for all their hard work that they do.


The 25th Anniversary party was a great success, we all had

a fantastic time!

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Overall Experience  Overall Experience 5.0 out of 5

Since my mother arrived here in July her care has been excellent. Very kind, caring and treated with dignity.

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Current Review Score: 9.7 (9.742)

Overview of Review Score

The Review Score of 9.7 (9.742) out of 10 for Barchester Derham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.742 for Barchester Derham House Care Home is calculated as follows: ( (199 Excellents x 5) + (22 Goods x 4) + (8 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 236 Ratings = 4.742

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Derham House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (8)

Sharon

Sharon Osborne

Job Title: General Manager

Joined: 2024

My name is Sharon and I am the General Manager of Derham House care home.


I am proud to be leading the fantastic team at Derham House to provide the very best care and lifestyle for all of the residents.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.

Monica

Monica Verma

Job Title: Deputy Manager

Joined: 2025

ello, my name is Monica, and I am proud to be the Deputy Manager at Derham House. With over 20 years of nursing experience, I have dedicated my career to providing compassionate, high-quality care to those who need it most.


From a young age, I knew I wanted to be a nurse. I have always been drawn to caring for others, and over the years, I have had the privilege of supporting individuals with complex conditions and palliative care needs. My journey in healthcare has taken me through a range of roles, from frontline nursing to leadership positions, where I have focused on mentoring teams, improving care standards, and ensuring residents feel safe, valued, and respected.


As part of our team at Derham House, I help create a warm and supportive environment where residents feel truly at home because I believe great care goes beyond meeting medical needs—it's about building relationships, listening, and ensuring dignity, comfort, and quality of life for everyone.

Patience

Patience Katsande

Job Title: Senior Nurse

Joined: 2019

My name is Patience Katsande and I am a registered nurse.


I qualified with a diploma in 2004.


I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.


I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.


I joined Barchester in 2019 working as a senior nurse on our memory lane community.


I not only enjoy my responsibilities but I work to make a difference in other people’s lives.


Nursing is a part of me, not just a job.

Ritica

Ritica Radulescu

Job Title: RGN

Joined: 2021

My name is Ritica,


I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.


My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.

Kay

Kay Thompson

Job Title: Activity co-ordinator

Joined: 2019

I have worked in care over 12 years with 8 years’ experience in activities.
I am fully trained in dementia awareness also trained as a dignity champion.
I have been working here in Derham since March & I am enjoying my role here.

Andy

Andy Fillary

Job Title: Head of Maintenance

Joined: 2018

I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.
I’m here to help in any way I can, and will always make time for a quick chat.

Saida

Saida Stepanaviciene

Job Title: Head of Housekeeping

Joined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.

Idris

Idris Bangbala

Job Title: Carer

Joined: 2019

Hi, my name is Idris and I am one of the Carers here at Derham House.


I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House I have enjoyed being part of this great team and getting to know the residents, I love putting a smile on their faces each day.


My family is very important to me and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.

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