Barchester Derham House Care Home

Harwood Hall Lane, Upminster RM14 2YP
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9.8 92 Reviews
  • Barchester Derham House Care Home, Upminster
Situated in beautifully maintained grounds in the outskirts of Upminster, Derham House gets the best of both worlds; plenty of local amenities yet within easy reach of London, Lakeside Shopping Centre and the beaches at Southend on Sea.

Derham House provides first-class 24-hour nursing care and residential care, alongside expert care for people living with dementia in the Memory Lane Community.

The team of highly-qualified and attentive staff focus on the individual needs of residents with tailored care plans for each person. They are dedicated to achieving the best results across the board - including cooking, hospitality and organising activities and regular music therapy sessions for residents.
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Care Provided by Barchester Derham House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 65 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1700
  • Self-Funded Nursing Dementia Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Nursing Dementia Care: from £1700

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Derham House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sharon Osborne (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Self funding, Social Services and Continuing Health Care
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (65)

Barchester Derham House Care Home Reviews (92)

9.8

Barchester Derham House Care Home has a Review Score of 9.8 (9.837) out of 10, based on 17 reviews in the last 2 years.
Over all time Barchester Derham House Care Home has 92 reviews.

Overall Experience
  • 74
  • 12
  • 4
  • 1
  • 1
Date Published
  • 92
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  • 17
  • 75
Reviewer Connection to Barchester Derham House Care Home
  • 30
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  • 4
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  • 3
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Total of 92, showing 81-92
Review from H M (Daughter of Resident) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are thoroughly satisfied with the care and compassion shown to my mother. The staff are excellent and support us (the family) through difficult times. We are so grateful to have found Derham House and know that mum is now safe and well cared for.
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Review from Susan H (Niece of Resident) published on 13 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I visited my much loved auntie. I came once before on her birthday last year.
I am very happy to see her so smiley and very well cared for.
What a lovely home to live in! It is peaceful, fresh smelling and friendly. My auntie is obviously happy and content, and so am I having seen her today.
Thank you.
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Review from E B (Friend of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my friend who had a stroke last year, she is very happy and looks very well.
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Review from Tracy R (Stepdaughter of Resident) published on 19 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step-father has been in Derham House since May. He was extremely anxious about going into Derham House but his care needs were more than we could give him.
He's been treated with such dignity, care and attention that after the first day, his whole appearance changed where he was so relaxed and at
ease.
The home has an open door policy and you can visit whenever you like. The staff are very friendly, caring and have always got time for not only the residents but also the families.
Can't fault the quality of care they give the residents. Genuine commitment to give good care.
Would be nice to give praise to some members of staff but can't single out anyone as all the staff are fantastic.
It's a pleasure to write this review.
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Review from Steve H (Husband of Resident) published on 19 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my wife's needs reached the point where she needed residential care and support I was a little anxious about placing her in the hands of strangers, especially in light of some of the negative press coverage about the care home industry.
I was pleased to have my faith in human nature restored however
by my experiences at Derham House.
From the manager down, all the staff I encountered were motivated and efficient with endless patience and compassion.
They were all friendly and I could always approach the management, nurses and carers on any topic and they would provide cordial advice and help.
In a nutshell, all the staff work as a team and I would be happy to recommend this home to anybody looking for residential care.
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Review from Colette D (Daughter of Resident) published on 13 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum as been in Derham House for 2 and a half years which came highly recommended. I have seen change over that time, but I must say my mum's care has been excellent! I visit at different times and the care she has, I cannot fault.
The manager is excellent, an open door policy, things are acted
on and with the resident's interests at heart!
I couldn't wish for my mum to be better cared for, which to me, is all a daughter could wish for!
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Review from Janice R (Daughter-in-law of Resident) published on 22 June 2017 Submitted via Website • Report
Overall Experience 3.0 out of 5
Within weeks of Mother-in-law becoming a resident, she was verbally abused by a senior staff member. Left in bed all day because they are short staffed. The place has had 2 managers since then. Cannot keep staff. Owners do not care about residents it's all about the money.
Reply from Christine Thomas, Manager at Barchester Derham House Care Home

We at Derham House are very sad to see that you are unhappy with the care that your mother-in-law has received. I, as the new manager, would like to invite you to come to the home and meet with me and discuss the above-mentioned issues, as we have been caring for your mother-in-law for 16 months now, and she herself appears to be very happy living at Derham House.

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Review from Sonia G (Daughter of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mum has received here for nearly four years has been absolutely fantastic. I visit every day at various times and have only ever seen loving care and concern from all the staff. My mother in law lived here for almost five years and there was no question of my mum going anywhere else!
All
of them - manager, nurses, carers, cleaners, caterers etc. are a credit to their professions and I can't speak highly enough of all of them.
They're stars!
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Review from Liz L (Granddaughter of Resident) published on 16 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so grateful for the care Grandma receives at Derham House and for the genuine love and affection the staff have for her. She continues to do well after nearly 4 years here despite some setbacks with her health.


My paternal Grandmother was also here for 5 years and we couldn't fault any aspect

of her care. All the staff are genuine and approachable and we are grateful that they have always worked with us to ensure the best for my Grandma. There is nowhere that compares to Derham House in the area, this is the best.
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Review from Mary P (Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience has been good compared to another home I stayed in.
Reply from Christine Thomas, Home Manager at Barchester Derham House Care Home

Many thanks for taking the time to complete, and for all your kind comments.

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Review from Irene S (Niece of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my aunt has moved into Derham House I have found she is always happy, she enjoys her meals and always appears clean and tidy. There is regular entertainment which she thoroughly enjoys and other things to do. I have found that due to this activity she seems to want to communicate more and has
more stimulation.
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Review from Julie C (Daughter of Resident) published on 11 July 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
2 years ago I left a glowing report on this site for this home. Sadly, after some major staff changes things have gone downhill. Mum needed a daily battery change for her cochlear implant. When it wasn't working she was in a "black hole" of silence, which added to her confusion and depression. We were
always noticing that her batteries were dead when we visited her, making communication very difficult.
Our many efforts to get staff to address this problem didn't work, they wouldn't even keep a record to show that it was done. The really good activities lady became long term sick, and wasn't replaced for about 6 months. The chart in the hallway showing the daily activities became a joke, showing activities that were not actually happening. The changes must be sad for the many good staff we met during Mum's stay, because things just don't seem the same anymore, and the once happy atmosphere, can feel tense.
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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for Barchester Derham House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.837 for Barchester Derham House Care Home is calculated as follows: ( (177 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 203 Ratings = 4.837
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Derham House Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (6)

Sharon

Sharon Osborne

Job Title: General Manager Joined: 2024

My name is Sharon and I am the General Manager of Derham House care home.


I am proud to be leading the fantastic team at Derham House to provide the very best care and lifestyle for all of the residents.


My vision is to create a 'home from home' environment, where residents are actively involved in organising events, making decisions, and planning their care.


Our door is always open to visitors who want to experience our family-friendly atmosphere and I am always ready to speak to anyone who is starting to explore their future care needs.

Patience

Patience Katsande

Job Title: Senior Nurse Joined: 2019

My name is Patience Katsande and I am a registered nurse.


I qualified with a diploma in 2004.


I worked in Jersey Channel Islands for 14 years on dementia & rehabilitation wards.


I progressed through my professional practice attaining a clinical practice degree at the University of Southampton.


I joined Barchester in 2019 working as a senior nurse on our memory lane community.


I not only enjoy my responsibilities but I work to make a difference in other people’s lives.


Nursing is a part of me, not just a job.

Ritica

Ritica Radulescu

Job Title: RGN Joined: 2021

My name is Ritica,


I am a Registered General Nurse at Derham House. I joined Derham house in July 2021, and I have worked for Barchester since 2014.


My role is to ensure that all residents are provided with the best care, I am motivated, and responsible, and my goal is to promote wellness and quality care for residents, focusing on dignity, respect and choice.

Andy

Andy Fillary

Job Title: Head of Maintenance Joined: 2018

I am the Head of Maintenance at Derham House. I joined the team in 2018 and, since then, I have also taken on the role of Health & Safety Champion. It is my duty to keep the building in good repair and ensure everyone’s safety.
Derham House is a lovely home with beautiful scenery, and everyone who visits us is guaranteed a warm and welcoming hello.
I’m here to help in any way I can, and will always make time for a quick chat.

Saida

Saida Stepanaviciene

Job Title: Head of Housekeeping Joined: 2007

Saida has worked at Derham House from 2007. She started as a housekeeping assistant and now she manages the department. Thanks to Saida and her team of ladies in purple Derham House is proud of its reputation for cleanliness. Saida appreciated how important the home environment is for our residents and her team make a wonderful effort every day.

Idris

Idris Bangbala

Job Title: Carer Joined: 2019

Hi, my name is Idris and I am one of the Carers here at Derham House.


I became a Carer because there is nothing more rewarding than making a positive impact on someone's life and improving their happiness. Since working at Derham House I have enjoyed being part of this great team and getting to know the residents, I love putting a smile on their faces each day.


My family is very important to me and I want the families of each resident to know that I am caring for their loved one in the way that I would want my family cared for.

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