
Hamilton House is a lovely home and all the staff were fantastic.Gerarda B(Daughter of Resident/Service User)

The care staff are all lovely, they look after my father so well.Christine R(Daughter of Resident/Service User)

The care received has been great and Mum seems happy there.John B(Son of Resident/Service User)

Hamilton House is a lovely home and all the staff were fantastic.Gerarda B(Daughter of Resident/Service User)

The care staff are all lovely, they look after my father so well.Christine R(Daughter of Resident/Service User)

The care received has been great and Mum seems happy there.John B(Son of Resident/Service User)

Set in a beautiful Victorian property in Surbiton, Hamilton care home provides round the clock residential, dementia and nursing care on a permanent and respite basis, as well as compassionate end of life care.
Residents at the Surrey care home can enjoy cosy communal areas and a hair salon. Each bedroom is tastefully decorated, and outside the home is surrounded by peaceful, landscaped gardens.
At Hamilton care home, residents take part in...
Care Provided by Hamilton
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Hamilton for full pricing details and T&Cs.
Contact Hamilton to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Andrea Day(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (14)
Hamilton Reviews (88)
Hamilton has a Review Score of 9.4 (9.371) out of 10, based on 14 reviews in the last 2 years.
Over all time Hamilton has 88 reviews.
Our heartfelt thanks go out to all involved in this residents care.
Hello Susan, thank you for taking the time to leave a review about your experience of Hamilton Care Home. We are honoured to have cared for your loved one and are very pleased that you found the care she received, from the moment she arrived, met the high standards you rightly expected. Your kind words are greatly appreciated.
My experience in the home - The caring is good. Genga getting continuous care when he needs, and routine caring appreciated. You are all doing well and look after all the residents and make them happy and fulfil their needs, which is a great encouragement. I am getting used to all staff working in the home, and I am always welcome there. Hamilton Nursing home is being done service to the community by giving a safe place to live for the people who are in real need because of severely ill, aged and no one to care for them at their own house. Great service. Well done
He enjoys the food provided, which is very good. The overall cleanliness is very good as well, and some of the activities he finds rather too infantile, but he seems to enjoy the parties.
If I raise a concern of any kind, the admin staff do their best to look into it and get the problem resolved. He could do with more regular toiletries as he has become sore.
Thank you for sharing your feedback. We're pleased to hear that your husband is settling in and enjoying the food and environment, and that you've found the team responsive to any concerns. We appreciate your comments regarding activities and personal care, and will review these to ensure his comfort and preferences are fully supported. Your feedback is very important to us - thank you.
My husband was in Hamilton for around 3 years. We couldn't find a better place for him. The care was the best. Activities excellent, and he enjoyed them too. Everything very clean. The food and drinks were the best. The room very clean. We feel like home.
Thank you for your kind words. We're so pleased to hear that your husband felt at home at Hamilton and enjoyed the activities, food, and care provided. Your feedback means a great deal to our team.
Here, visitors are made welcome and valued in their support of the resident. We notice that people are smiling when we come into the home, and we were particularly impressed and touched by the staff coming into Mary's room to sing Happy Birthday on her 80th. They also laid on a delicious buffet tea for the guests. Many seem happy in this home and appreciate the cheerful members of staff who pop into her room to care for her or have a chat.
Thank you for taking the time to write a review. It's lovely to hear how warmly you were welcomed when visiting and how much the birthday celebration meant to you all. The team will be delighted to know their efforts brought joy on such a special occasion. We're also glad your friend is receiving...
A particular member of staff was excellent at supporting.
Thank you for your review of Hamilton Nursing Home. We're so pleased to hear that a member of the team made such a positive difference through their support. Your kind words will be shared with them, and with the wider team, as recognition of the care and commitment they show every day.
When my brother was admitted, I was so upset that we had to put him in care, but the management & staff were very supportive. My brother needs medical nursing and not dementia, so a very difficult care package is required. So far, I have found the staff honest & helpful at all times.
Thank you for your thoughtful review of Hamilton Nursing Home. We understand how difficult it can be to make the decision to place a loved one in care, and it means a great deal to know that the team has been able to offer support and reassurance at such a challenging time. Your kind words about...
Staff are always kind and considerate, looking at ways to stimulate Mum.
Definitely recommend.
I trust and feel confident in the care Mum receives.
Thank you for your thoughtful review. We're so pleased to hear that your mum feels well supported at Hamilton, and its heartening to know you feel confident in the care she receives. The team works hard to provide personalised and thoughtful support, and your recognition means a great deal. We'll be sure to share your kind words with everyone involved.
I have dealt with all the various departments whilst Dad has been here; management, admin, entertainment, nursing and carers. All the staff in these departments have behaved extremely professionally and with friendliness.
Thank you for your feedback about Hamilton. It's great to hear that your experience with each part of the team has been both professional and warm. Your comments reflect the collective effort made to create a positive environment for residents and their families, and they're much appreciated.
My mother was treated respectfully and gently during her final years with very aggressive Alzheimer's disease. The staff did everything they could to give her an interesting and happy life. They also ensured she has a quiet and dignified death. They really pulled out all of the stops to do the best for mum and I am very glad I chose Hamilton Nursing Home to take care of her.
We're grateful for your thoughtful words about your mother's time with us at Hamilton Nursing Home. Supporting residents with Alzheimer's requires particular care, and we're glad our team could provide both comfort and dignity throughout her journey. Your trust in us during such an important chapter means a great deal.
The person concerned has been in Hamilton Nursing Home for a while and has been treated very well and she is very happy there.
Thank you so much for your wonderful five-star review. We're truly delighted to hear that your loved one is happy and well cared for at Hamilton Nursing Home. Ensuring the comfort and well-being of our residents is always our top priority, and it means a great deal to know that our efforts are appreciated. If there's anything more we can do, please don't hesitate to let us know.
All the staff, from management down to the carers and housekeeping, have made us very welcome, and nothing is too much trouble. My husband, recently admitted to Hamilton Nursing Home, is very well looked after even though settling in will take time for him, I know that the staff will help him adjust to his new surroundings.
Thank you so much for your kind words and for sharing your experience at Hamilton Nursing Home. We're truly grateful for your appreciation of our team's dedication and warmth. Supporting both residents and their families is at the heart of what we do, and we're pleased to know your husband is in...
We visited our friend on the day of their Christmas party, on 20th December 2024. The food, music and atmosphere was just incredible. The staff must have worked their socks off. 20 out of 10 for this home, the staff make us feel so at home every time we come to visit our friend.
Thank you so much for your wonderful review. We're delighted to hear that you had such a fantastic time at our Christmas party and that the atmosphere, food, and music made the day special. Our team truly puts their heart into creating a warm and welcoming environment, so your kind words mean a great deal. We're so pleased you feel at home when visiting-thank you for your support!
My mother had a respite stay at Hamilton House following surgery. Hamilton House is a lovely home and all the staff were fantastic. They made it a very easy process at an extremely stressful time and took really good care of her. She made lots of friends while there and would be happy to return.
Thank you for your kind review which I will share with the team. We do hope mum has settled back at home and wish you all the very best for the future.
Despite my mother having specific mental problems, she has been made welcome at Hamilton. From the manager down to all the staff I have been impressed with their care and attention to detail. My mother sometimes has been difficult due to her long-term mental illness. All in all Hamilton staff have handled her very well and in general terms, my mother has been a happy resident. Thank you all for looking after my mum.
Thank you so much for taking the time for your kind review which I will of course pass onto the whole team.
Overall I think that Hamilton Nursing Home is of a very high standard. It is well run by the manager and her team and all carers/nurses.
Thank you so much for your lovely review. I will certainly pass onto the Hamilton team.
My mother has been in Hamilton Nursing Home for 4 months now and has settled in nicely. The staff are friendly and caring and always happy to help. My mother has been a little poorly recently and the staff have been very attentive to her needs. The events that are held at the home are fabulous and it's great to see the residents minds stimulated. Overall the home is friendly and welcoming and the staff go above and beyond to care for the residents.
Thank you for your lovely review and kind words, which I will certainly share with the team.
Staff are friendly and supportive.
We're truly grateful for your positive feedback. It brings us immense joy to hear that your mother has received great care and is happy at Hamilton Nursing Home. Our friendly and supportive staff are dedicated to creating a positive and nurturing environment. Thank you for entrusting us with your...
Always friendly, in fact all the staff, cleaner, and maintenance man are all really friendly and nothing is too much trouble.
The entertainment is brilliant, there is always something being organised.
The events people are amazing.
The care home is so well run and they always have time to discuss anything.
Excellent management, so empathetic.
Thank you so much for such a lovely review. I will pass on your praise and comments to the whole team. Many thanks
I visit my friend regularly and am always greeted with friendliness by staff. My friend is obviously well cared for and is happy. That is all I ask. The home has a very friendly atmosphere, always welcoming and showing great care for residents. A lovely place to be.
Thank you for your lovely review. I will pass on your comments to the whole team. Many Thanks
Bed Vacancies
Please contact us for latest vacancies.
News (45) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Hamilton .
Meet the Team (1)

I have been part of the Hamilton team since 2003, and from the moment I joined, it became clear that this was the right environment for me.
I quickly developed a deep passion for building strong relationships with residents and their families. I feel fortunate to have been given the opportunity to grow within the organisation and am proud to be the Registered Manager.
I am privileged to work with a dedicated and compassionate team that shares my commitment to delivering the highest standard of person-centred care. Together, we create an environment filled with music, laughter, and meaningful moments, making each day truly rewarding.
Hamilton is a place where both residents and staff feel valued and supported. I am incredibly proud to work in such a successful home, with Good and Outstanding CQC ratings and strong links with the local community. It is an honour to be part of a team that provides exceptional care, ensuring that every resident receives the attention they deserve.
Frequently Asked Questions about Hamilton
What types of Care is Hamilton registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hamilton have?
There are 37 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Hamilton ?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hamilton to the centre of Surbiton?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hamilton to verify any information. View our terms and conditions. Hamilton has an Enhanced Service -more info.