Kenbrook, Wembley, London
Kenbrook, Wembley, London
Kenbrook, Wembley, London

Kenbrook, located in Wembley Park, specialises in a range of nursing and older people's care services, all personalised to the needs of the individual and adhering to recognised care sector standards. It prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Group: MHA (Methodist Homes)

Person in charge: Marian O'Hara (Home Manager)

Local Authority / Social Services: London Borough of Brent Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 55+.

Single Rooms: 51

Rooms with ensuite WC: 51

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Kenbrook: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Kenbrook has a Review Score of 9.8 (9.828)

The Review Score of 9.8 (maximum of 10) for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Kenbrook in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.828 for Kenbrook is calculated as follows: ( (260 Excellents x 5) + (43 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 308 Ratings = 4.828

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Kenbrook is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 15 Reviews ÷ 10.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    24
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kenbrook?

  • Extremely LIKELY
    25
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kenbrook

  • Daughter of Resident/Service User
    13
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Sister-in-law of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

My wife has been a resident at Kenbrook for more than 18 months. My family and I are completely satisfied with the care that she has had and the attention of the nursing and management. It could not be bettered.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marian O' Hara, Home Manager at Kenbrook responded to this review on 17 Nov 2017:

Thank you for taking the time to review Kenbrook.
We are so pleased to read your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to our team. We would like to say that your wife brings much laughter and humour to the home on a daily basis and for this we are grateful! It is a pleasure to support your family through what we understand is an extremely difficult time. We would like to remind you that we are always here for you! Thank you again.

We have been really overwhelmed with the care and thoughtfulness of the staff. Our mother was in the last stages of life and could not have been better cared for. We were also shown such consideration as we sat for hours with our mother. I cannot recommend this home highly enough. Care and compassion: a perfect combination.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Marian O' Hara, Home Manager at Kenbrook responded to this review on 09 Nov 2017:

Thank you for your review. It was a pleasure to look after your Mother, a woman of substance in every respect! Illness may rob a person of their true being but in your Mother's case, being a lady was very evident throughout her illness and the last stages of her life. Her presence and humanity will be missed by all the staff at Kenbrook and it was an honour and a privilege to have been able to support your Mother in her final days. Your continued support to the home is appreciated by all!

Great service from the nursing staff and carers. My father in law is very ill with a head injury that changed his personality.

How likely would you be to recommend Kenbrook? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

Marian O'Hara, Home Manager at Kenbrook responded to this review on 16 Oct 2017:

Thank you for your words of kindness and although you may feel that your Father-in-law’s personality has changed we have never known him any other way than how he is now and we all appreciate his humour and his personality as one of our family members.

I think the quality in the levels of care offered at Kenbrook by the manager and her team of nurses and care assistants are exceptional.

My mother has spent the last three-and-a-quarter years there, dying a couple of weeks ago just short of her 100th birthday. The care and attention she received actually increased as she responded less and less. After three years at home with a live-in carer, her dementia had worsened as had her physical frailty. Then she moved to Kenbrook. Certain of the care assistants, in particular, perform well above their grades in terms of conscientiousness and devotion. On the day she died staff were in and out of her room to offer comfort and support both to my mother and to me. What touched me most of all was half a dozen waiting for me to come out of the room in order to give me a hug and a kiss.

Another friend of mine whose mother-in-law spent her last months at Kenbrook remarked that she could not have asked for greater compassion and dignity.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marian O'Hara, Home Manager at Kenbrook responded to this review on 16 Oct 2017:

We just wanted to thank you for your lovely words regarding Kenbrook and the team. We would like to say that it has been a pleasure and a privilege to have known your Mother and your family and to have been able to help and support your Mother in her final journey. We are so sorry that she did not make her 100th Birthday and we all genuinely miss her lovely smile every day. Your message will be relayed to all staff members, as to hear such heartfelt words makes their job feel even more rewarding.

From the first time that I visited Kenbrook, I knew that it was the right place for my Mum to spend her final years.

Kenbrook felt very homely and all of the staff were very warm and welcoming. The home was bright and cheerful with lots of photos and examples of recent activities on the walls of the lounges, which were very spacious and overlooked the beautiful gardens.

All of the staff were very kind and very caring and always attentive to my Mum's needs. My Mum settled in straight away and she always seemed content and happy, which was a great relief to me.

My Mum stayed at Kenbrook for nearly two years until she recently passed away. During this time the level of care, she received, was first rate. Nothing was too much trouble for the staff and it gave me peace of mind that she was being cared for by such wonderful people in a safe and caring environment.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Raden Mauremootoo, Area Manager at Kenbrook responded to this review on 31 Jul 2017:

Dear Ann,
Thank you for taking the time to tell us about your experiences of Kenbrook.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.

Although living some distance from Kenbrook, I visit fairly frequently (more than once every two months), I seldom announce that I will be visiting. I have always found my 'ward' clean, well-dressed in a room which is spotless. I have sat with others in the dining room and on occasion sampled the food. The care is exemplary and has been for many years. The staff are helpful, pleasant and clearly have my 'wards' best interest at heart - even under what are sometimes trying and testing circumstances.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Raden Mauremootoo, Area Manager at Kenbrook responded to this review on 19 Jun 2017:

Dear Colin,
Thank you for your lovely feedback regarding Kenbrook. I am so glad to hear that you are happy with the cleanliness of the home and the care is exemplary. Your feedback is important to us and will be shared with the team. Thank you again.

The staff at Kenbrook work effectively as a team and also treat each resident as an individual. Relatives and friends are welcomed and feel part of a large family. I cannot recommend this home highly enough - and this is said on the basis of a total six and a half years of care provided.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Deborah Langton, Area Manager at Kenbrook responded to this review on 20 Feb 2017:

Thank you, Julia, for sharing such a wonderful review for others to see. I am sure it will be very comforting to those searching for a nursing home for their parents too. I will feed back your wonderful comments to the team and thank you for taking the time to complete this review.

Regards

Deborah

We were truly blessed when we went to Kenbrook Nursing home - Not only my dad, who is now a resident there but also the whole family as we all know that dad is totally cared for, looked after and very much loved. All the staff are not only professional and caring but they ALL bring something very special to the place - their smile, their laughter, their kindness, their energy, their individuality, their expert knowledge for caring for the old, with dementia and with very complicated needs. All the staff have each made a special connection with my dad, they each bring their very special personality to the workplace. But it is more of a vocation for each one of them as they give so so much- but "it is fully appreciated" in every way. Kenbrook Nursing home should be the "Governments Model" for all other nursing homes - for what they do so exceptionally well. Caring, Nursing and the Management of the Caring are all not easy jobs. Kenbrook achieves and maintains excellence in all areas !!

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 15 Feb 2017:

Dear Keith

Thank you so much for taking the time to write this review. I know that Kenbrook put their all into achieving a high-quality service and consider themselves one large family and am so pleased to hear this is what you and your dad have experienced too. Your sharing this is really appreciated and I will relay this back to the team, I know it will mean a lot to them.

Kind Regards

Deborah

The staff and management at Kenbrook are exceptional. They took excellent care of my wife during her time there of almost 5 years. They looked after me too when I visited my wife every day. They are all kind and compassionate and I felt comfortable being there and so did my wife. They became like family to me and it felt like home. I was able to stay by my wife's side all day and night when she became critical and was there with her when she passed. I am eternally grateful to all of them.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 27 Jan 2017:

Thank you so much to you and the assistance in Patricia in completing this review.

Your words give a sincerity that I am sure will offer great comfort to others looking for a nursing home for their loved one. I will pass this wonderful tribute on to the team at Kenbrook. I am so pleased that, although it is a difficult time for family, you found great comfort and support from the team there.

Kind Regards

Deborah

Throughout my mother's stay at Kenbrook, my family and I had complete peace of mind that she was receiving the best possible care. Once my mother had adjusted, she was very happy and comfortable. Her room was full of family photos and things she liked and the staff always made her look beautiful every day, even taking the time to put her on beloved pearls. During the last few months, when my mother took a turn for the worse, the staff were incredibly supportive and compassionate towards us. They ensured that we were always kept up to date of her condition and if she worsened, would call us to let us know, which is what we had requested. When my mother passed away, the management and staff were genuinely saddened and were a great comfort to us. Two of my mother's carers came to her funeral which was very touching. There is no doubt that choosing Kenbrook for my mother was an excellent decision. We are forever grateful to everyone at Kenbrook for taking such wonderful care of her.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 20 Jan 2017:

Dear Andrea

Thank you so much for sharing such wonderful sentiments and appreciation of the team at Kenbrook and the care and support they gave your mother. I will relay this to the team and thank you for taking the time to share this.

Kind Regards

Deborah

My mother was a resident at Kenbrook for almost 5 years. From the very first day, my family and I realised how lucky she was to be there. She needed a lot of care, following a second stroke and her need for care gradually increased over her time there until she passed away. The staff and management are superb. They took great care of my mother throughout her time there and also of my elderly father who visited my mother every day. They are kind, patient and understanding. Clearly, many see their work as vocational, as although not an easy job in the slightest, they carry out their work with remarkable empathy. The turnover of staff is minimal and over the years many became like family, especially to my father. The home itself is spotless and my mother was always clean and immaculate when we visited. The lovely garden and family events they hold are an added bonus. It is clear that the residents are very happy. I would not hesitate to recommend them.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 18 Jan 2017:

Dear Patricia

Thank you so much for such a wonderful review, I agree that Kenbrook provides a home away from home and really care for our residents. I am glad that you and your mother found this and will relay your kind sentiments to the team.

Kind Regards

Deborah

Kenbrook provided superb care and excellent nursing support for my mother. She required a high level of care due to her condition and without doubt, they made her last weeks as comfortable as we could have possibly been hoped. No task was too much and all the staff attended her with dedication and love for their job. I can not thank them enough for what they did for my mother over the last weeks of her life.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 23 Dec 2016:

Dear Richard

Thank you so much for your words of thanks, such a wonderful review of the care given to your mother at Kenbrook. I will share these with the team as I know your words of appreciation will mean so much to them. I know how difficult it is to know our loved ones are so unwell they need nursing care and how it is such a relief when you know the staff really do deliver the care with such warmth. I am pleased you could see this and am of course sorry for your loss though.

Best Regards

Deborah

My mother came to Kenbrook in May 2016 needing nursing care for PSP (Progressive Supranuclear Palsy). She had exceptional care until she died on 21st November 2016. The manager and administrator were outstanding and the nurses and carers were ever willing to help. Mum needed total assistance as she was unable to do anything at all for herself but had full cognisance even though she lost her ability of speech. They loved her and gave her spiritual care first by loving her.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 12 Dec 2016:

Thank you so much for taking the time to complete this review of the care and support shown to your mum at Kenbrook. I know this will be a sad time still for you all and I offer my condolences. You have shown great appreciation for the care and affection shown to your mum by the team, something they strive for and I am sure this review will give some reassurance to others needing this.

Thank you once again.

Regards

Deborah

As a family, we have been very impressed with all aspects of the facility at Kenbrook. In particular, we found the staff and management very caring and compassionate - nothing was too much trouble. My cousin was told that Kenbrook was her home and she was part of the family. She was not always the easiest person to deal with but she was always treated with patience and respect, and she referred to her carers as "my lovely carers'. When she passed away suddenly the management and staff were genuinely upset at her passing, and were so kind and understanding as we went about the difficult task of packing up her things and tidying up her affairs. In the two years my cousin was at Kenbrook her health improved with good medical care and good food. Special thanks to the Managers for their wise and kind management and for the warm, family culture they have created. We are so glad we chose Kenbrook!

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Deborah Langton, Area Manager at Kenbrook responded to this review on 12 Dec 2016:

Thank you so much for sharing your review of Kenbrook and of the family type care they provided to your cousin. I am sure others will be put at ease to know that great care like this is out there and more importantly that is what you saw and your dear cousin experienced.

I will relay your sentiments to the team, thank you once again.

Regards

Deborah

I was immediately impressed when I first visited Kenbrook and was given a detailed tour of the home. Both residents and staff appeared to be happy, and I soon noticed mutual respect between the manager and staff, who regard themselves as the Kenbrook family. Kenbrook has a bright and airy feel, and a variety of activities is
provided for those who would like to join in but with no pressure to do so against their will. In the past two years my sister-in-law, who was mentally alert, made many friends among the staff, overcoming her near blindness by learning to identify their voices. The manager and staff are exceptionally caring so that new residents soon adjust to their new circumstances. I have never doubted my decision to entrust my sister-in-law to their care and now that she has passed away I will miss seeing the friends I too have made at Kenbrook. If only the same could be said of all such establishments.

Keep up the good work and thank you.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 05 Dec 2016:

Dear Angela

Thank you so much for your wonderfully kind words for the care and support given to your sister-in-law at Kenbrook. They are definitely like one big family at the home and you are always welcome to keep in touch and visit. I know there will be a great sadness for your loss, please do come and visit when you feel able.

I will relay your feelings back to the team and this is appreciated by all.

Kind Regards

Deborah

The love, care, and compassion my brother-in-law was given at Kenbrook was amazing. We could not have asked for any more from this marvelous home.

Having sadly been diagnosed with terminal cancer he spent the last six weeks of his life at Kenbrook and he described these as the happiest days of his life. He felt both at home and at peace surrounded by people that loved and cared for him.

He passed away peacefully in the comfort of his own room with family and staff present.

We cannot thank the staff and management enough for the support they gave him and our family during this difficult period.

We cannot recommend this home highly enough. Rest assured this is the perfect home for your loved one.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Deborah Langton, Area Manager at Kenbrook responded to this review on 31 Oct 2016:

Firstly, I am so sorry for your loss. Secondly, thank you so much for not only taking the time to give a review rating for this service but for sharing yours and your brother-in-law's real life experience.

We are so proud of this team and the service they deliver and it is so rewarding to know they have made such a difference to his last days. Best wishes always to all of you. I will share your wonderful words of gratitude with the team.

Regards

Deborah

The care staff and management really do care. They all showed lots of love and affection to my Mum who spent her last couple of weeks in Kenbrook 2 years ago.
My Dad, who became terminally ill this year had no hesitation in telling us that he wanted to spend his last days there too.
Most of the staff were familiar to us from Mums time there and were very upset to see Dad so ill now. I knew he was in the most loving hands in the world.
Everyone receives more than what you could hope for in the way of friendship, help, advice, love.....I can't say enough.....I call them Angels.
Obviously, the professional healthcare is excellent and all the emotional care is given to all who enter, not just the residents.
Eternally grateful........

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Deborah Langton, Area Manager at Kenbrook responded to this review on 12 Oct 2016:

Thank you for this wonderful review, it is heart warming to hear words spoken with such appreciation and affection.

I agree that the team really do care as if each resident were their own family member and this shows throughout their work.

I will share your sentiments with the team and thank you again for taking the time to write this review.

Kind Regards

Deborah

Having experienced two care homes previously, I have to say what a Godsend Kenbrook is. I know that my relative is cared for in a thorough, professional, respectful and caring way. Kenbrook has a caring attitude to not just the resident but to their family and friends and on a number of occasions have provided very sensitive and loving care to me as a relative by way of support.
The administration is excellent - always helpful and efficient. My friends genuinely love coming to Kenbrook to visit their friend and the Kenbrook staff too - it is a Win Win - they give and receive joy and affirmation on making a visit. I can't truly express what a precious part Kenbrook is in my life and in that of my relative and friends. Thank you so much.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 26 Sep 2016:

Dear Ally

Thank you for sharing this review for Kenbrook. I agree the team there are like an extension of ones own family in the way they care about all. I am so glad to hear you feel this way too and have had such a wonderfully positive experience of the care delivered.

Kind Regards

Deborah

My aunt has been in the care of the manager and her team at Kenbrook since July 2013. She has presented the nursing team with complex multiple challenges, that have been handled extremely well. The care and attention of the nursing and care staff have been exemplary; the support of the office and management team have been excellent. On my visits, I have also been gratified to observe caring behaviour towards other residents, which reassures me of the consistency of provision. I would have no hesitation in recommending Kenbrook to anyone else.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 13 Sep 2016:

Dear Andy

I am so glad to hear you are so pleased with the care given to your aunt and the high standard of care you have witnessed. The team do work incredibly hard and are dedicated and I know they will appreciate your kind review. However, we always look for further ways to improve or change so please do let the manager know if there are any favourite interests of the past or present that you would like them to incorporate into activities.

Kind Regards

Deborah

The most peaceful home we have come across. Staff are very pleasant and family have peace of mind that Mum and all other residents are being well looked after. Well done Kenbrook, keep up the good work.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 12 Sep 2016:

Thank you for completing this review. It is great to know you feel peace of mind for the care that is delivered to mum and other residents by the Kenbrook team. It is so important to know that our loved ones are safe and well cared for and I am glad you are assured of that, it is what we strive for.

We are always looking for ways to be even better though so please do feel free to speak to the manager if you think of anything that would make that finishing touch for mum, a favourite past hobby to rekindle memories of, a favourite recipe or food from days gone by.

Kind regards

Deborah

Our mum was recently a short-term resident at Kenbrook. We found the staff, without exception, to be professional, kind, warm and friendly. As a family, it was reassuring to know that mum was being so well cared for whilst our dad had a short stay in the hospital. Nothing was too much trouble and whenever we visited mum, we were offered tea and biscuits always served with a smile, and much appreciated. The home is exceptionally clean and bright with lovely gardens. We would highly recommend Kenbrook and all the staff.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 08 Sep 2016:

Dear Mary

Thank you so much for completing this review. I am so pleased your mum Mary had such a positive experience and that you found the care delivery as warm, friendly and caring as I do. I agree Kenbrook is a wonderful home and one we are very proud of and will pass on your wonderful sentiments to the team.

Kind Regards

Deborah

Our mother joined Kenbrook 2 years ago. She had Alzheimers for 12 years. We have very high praise for this unassuming nursing home. From day one, it was clear the staff go far beyond their paid job. Staff really got to know our mum and all her family. They treated us as a whole family not just an elderly woman with Alzheimers. The home is like a 'home from home' with a very personal, dignified ethos. All the staff no matter what role, tried everything they could to ensure mum was comfortable and continued to eat and drink. Whenever we requested expert input (palliative care , GP) they were considerate and extremely efficient. Standards of personal care (washing/dressing etc) are very high. Her room was always immaculately clean. Mum was always washed, dressed and sitting in the one of the beautiful lounges that look out onto the well tended gardens. Her last days were filled with staff visiting her, prayers and genuine love for our mother. We are indebted to the whole team.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 02 Aug 2016:

Thank you so much for your wonderful heart felt review of the kindness and care given to your mum whilst she was living at Kenbrook. I know they miss your mum too, your mum was a wonderful lady and it was a pleasure to care for her during her final days. I wish you all the best and we will think of you and wish you happy memories during this time of loss.

Kind regards

Deborah Langton

My father had a recent short stay at Kenbrook. It was his final wish to go there. We knew how wonderful all the staff were, there was no decision to be made as my Mother was a resident 2 years ago. Everybody at Kenbrook are angels, no exceptions. Our family are indebted to them all for their professionalism, sensitivity and kindness. They all go far beyond the call of duty and nothing is too much trouble. I remember Dad saying they treated Mum like a queen, well they treated my father like a king. God bless all of them. I would have no hesitation in recommending Kenbrook to anybody.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 15 Jul 2016:

Dear Paula

I am so pleased that your father got his wish and that you found the support and care at Kenbrook to be so special. I agree this team does go that extra mile to make the residents stay special and attentive and it is great to know that they did this during his final days. I am very sorry for your loss and I know the home will miss your father. Please do keep in touch with us should you wish, I know it may be difficult at this time but you are always welcome to visit.

I thank you for your wonderful sentiments and will share these with the team.

Kind regards

Deborah

Staff, kind, caring, efficient and sympathetic. Cleanliness is excellent. Food is excellent. Activities are good but more needed.

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 26 May 2016:

Dear Frances

I am so pleased that you are happy with the care provided at Kenbrook. I agree that they really do provide an exceptional service and will feed back your comments to the team.

Thank you for taking the time to share this recognition.

Regards

Deborah Langton

The care at Kenbrook is nothing less than outstanding, my family and I have been delighted with the support my mother has received. We have been given great piece of mind to know that she is in the very best of hands and we cannot praise the management and staff enough.

When you enter the building at Kenbrook you're immediately greeted with a warm sense of hospitality, from both the staff and the residents cats! The home itself is surrounded by beautiful gardens and the rooms are both spacious and clean. As you walk around you are met with friendly faces and there is always someone readily on hand to offer their help and support.

Most importantly my mother is happy and contented in her new home and has settled in very well- something as a family we felt anxious about. We need not have worried though, as Kenbrook has really gone that extra mile to ensure that all my mothers needs are catered for-we cannot rate the care home highly enough, five stars!

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 23 May 2016:

Dear Maura

Thank you so much for the wonderful recognition you have given to the staff and services provided for your mother at Kenbrook. I agree that the home is particularly welcoming and warm and does give peace of mind to others, I am glad you feel this way.

Thank you for kindly taking the time to share your views, we will pass these kind sentiments back to the team.

Kind Regards

Deborah

My mum was a resident of Kenbrook for nearly one year. We never thought we would have to put mum into a home but the severity of her dementia made it unavoidable. It was truly heartbreaking to see her like that but the staff were so wonderful and caring it made it so much easier for all of us. They restored our faith in human nature and went above and beyond to ensure this time was comfortable for her. She unfortunately passed away on the 31st March and in the last week of her life they ensured she passed peacefully. I cannot thank the manager and her staff enough for their care

How likely would you be to recommend Kenbrook? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Deborah Langton, Area Manager at Kenbrook responded to this review on 20 May 2016:

Dear Noreen

Thank you for the wonderful review of the way Kenbrook supported your mother. I agree that the staff do provide an exceptional service and I thank you for this wonderful recognition, I will relay this to the team there.

I am sorry for your loss though agreed it is reassuring that our loved ones last days were attended to with loving and caring support as I have witnessed there.

Do take care.

Kind Regards

Deborah

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Awards / Recognitions

April 2017

Top 20 Care Homes London 2017

Recipient: Kenbrook

Date: Saturday 01 Apr 2017

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Care Home Idol 2016

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