Kenbrook

Our family member has settled in very well staff always make time for him . His extended family in Ireland his sister etc very happy & his children also very happy along with myself . He couldn't be anywhere better . Thank you so much .

Very kind and helpful staff. Home spotlessly clean and tidy. Lovely, homely atmosphere.

Warm and welcoming environment and staff. The management and office staff have made the transition so much easier than we imagined and have gone the extra mile to support us with funding and other matters. Nurses and carers are kind and caring. Some 1-1 staff are fantastic, while others do the bare minimum. Dad particularly loves the homemade desserts and garden (and cats).

I wanted to wait a while before leaving a review but after today's events I feel absolutely compelled to share my family's experience at Kenbrook. Mum moved in in April and the transformation in her health and wellbeing can only be accredited to the carers and staff at Kenbrook. Mum is extremely well looked after by a team of carers who clearly love their role and understand the meaning of person-centered care. The staff are always friendly and polite and ready to chat with me whenever I visit. Mum is so happy here and every time I visit her she is brighter, healthier and enjoying her life and surroundings. Today was mums birthday and the effort kenbrook put into her big day almost brought me to tears. They had a cake, present and sang to her and made her birthday truly special. It can be tough when you're not able to be with your loved one everyday but knowing she's at Kenbrook gives me great peace is mind. Mum loves her new home and is happy. Thank you Kenbrook

My husband has been in this home for 5 months. He is a dementia patient and has settled into the home. He is happy there. He needs 1 to 1 care which is provided. The food is very good and he has a good appetite. The management and staff are very caring, treats him with respect and dignity. I am pleased he is in this home as it provides all his needs.

She now loves everything and everybody there and looks happier than she has for a long time. The staff are phenomenal, and have really taken her under their wing. She loves all the activities. She has really settled in well, so thank you one and all.

The carers and nurses go above and beyond to care for my husband. The kitchen staff are very helpful in providing the nourishment and right food he needs. This includes the laundry staff who look after the washing everyone including the entertainment coordinator, volunteers and also the chaplain are magnificent and are always there for me if I need to talk. I have made friends with residents and their families and no body is beyond reproach. The management of the home are incredible, they will do anything for you. May I say Kebrook Nursing Home is incredible. Wonderful nursing.

That anxiety disappeared the minute I walked into Kenbrook Nursing Care Home. It's a welcoming environment with plenty of room, inside and outside for the various activities they run as well as quiet areas for other times. The management and staff are friendly, knowledgeable and keen to help in any situation. Mabel, before COVID, had been a sociable outgoing person and travelled to London every other day to visit the theatre, museums and her passion, art. Mabel always took a sketch book with her and would come back with stories and tales of people she'd met along the way. I thought we'd lost that Mabel but within a few weeks of Mabel entering Kenbrook, the Mabel we knew is beginning to reappear. Well done Kenbrook

Reassures me my uncle is getting the best care .

Fantastic staff. They really care about my brother's welfare. All the staff are amazing. So happy my brother is living in this care home.

The home is outstanding, staff all friendly, helpful, and make all the residents happy. Kenbrook is an excellent place.

Thank you Kenbrook for all you do xx

Thank you a million times xxxx

My husband has very special needs and Kenbrook has been a dream come true dealing with him. Its very difficult to let go of your loved one after 5 decades of marriage but the staff have quickly set my mind at rest and I know he is being taken good care of and is happy which is invaluable . The one to one carers , the nursing staff, the office staff and everyone e I have come into contact with have been absolutely wonderful, and the environment is such a pleasant place to be. I am very grateful and thankful that we have found a place so special.

My grandfather resided in the care home for 3 years. The staff grew fond of him as did he to them. Their kindness towards him and their understanding of his individual needs made his last few years comfortable. Importantly Kenbrook made him feel safe, which was a great comfort to us as a family.

My grandad was quite a fussy/plain eater when he was at home. However when he went to Kenbrook we were surprised at how much he enjoyed eating tasty new foods. He always ate very well there which was originally one of our worries, when making the transition. In short the catering staff done a great job cooking a variety of tasty foods!

From the admin team to all the medical staff there is a real sense of family within the care-home which creates a homily, happy and nurturing environment for not only the residents but for their families. This is often highlighted when events are held in the day room, they make a great effort to engage everyone during national holidays.

Thank you so much for all you did for my Father.

My mother's respite stay at Kenbrook was excellent - see below. My only concern was sharing the commode and hoist with other residents including sling for commode. On several occasions we shared a hoist with the lower floor which delayed my mum's care. Also the bathroom drain was faulty.

My mother has recently died here after a stay of over 3 years. It has been amongst the happiest years of her life. The focus is on maximising the quality of life for all residents. While staff and residents are members of all religions or none, the atmosphere is characterised by the best human qualities of kindness, friendliness, informality, inclusion and community. All residents are asked about their interests and encouraged to engage with activities that are meaningful to them. There are a range of activities from art, cooking, gardening, puzzles, learning aids and quizzes. Children from a local school visit once a week, they held a concert and outdoor meal recently. The chaplain runs service and supports all residents. There are two well-tended gardens to walk in, a conservatory, an enormous lounge that can be booked for family occasions. The staff were right there for myself and my family through my mother's final illness and death making a painful experience also joyful.

Kenbrook Wembley. Thank you for your wonderful hospitality on our visit to see my sister. We travelled from South Yorkshire and Walthamstow. Our request to have a meal with my sister was met with a welcomed ease! She ate with gusto - especially the onion-free salad, which was prepared with her in mind. This was one of a few attentions to detail that delighted us. We were escorted and checked-up upon, as an act of care. We were taken to the Fish Tank Day Room for lunch. A table was set, as if an altar. we were offered a 3-course meal with wines - at the correct temperature! The wonderful room was featured by views of the well-cared gardens, enhanced by the light from the many long windows - in addition to the fish tank! Our first visit to my sister is remembered by the relaxed and caring atmosphere, with no pressure on timing; the social stimulation of eating together, with added conversations, reminiscing, and storytelling; and, the well-being psychology of the communal gathering.

I have left three of the boxes blank as I do not have the experience to comment.