Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.9 139 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.
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Care Provided by Kenbrook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (139)

9.9

Kenbrook has a Review Score of 9.9 (9.877) out of 10, based on 16 reviews in the last 2 years.
Over all time Kenbrook has 139 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kenbrook
  • 53
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Total of 139, showing 61-80
Review from Karen W (Daughter of Resident) published on 20 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kenbrook House has provided absolutely outstanding care to my mother. Everyone has been wonderful in looking after my mum. From the cleaners and carers to the nurses and management, consideration is unfailingly shown. People have put themselves out beyond their jobs and responsibilities, to be loving
toward Mum and responsive and caring to both my sister and myself. We have been so comforted to know Mum has been given the highest respect and attention at all times. We have appreciated everyone's enthusiasm and warmth and how the manager gave Mum and us so much personal attention and caring throughout, visiting mum every day to monitor her progress herself. I am an Organisation Development consultant and I am used to assessing how places are run. The culture of this home is harmonious and the highest standards prevail at all times, including evenings and weekends which shows that this is a happy ship. If I ever needed such services, this is the place I would choose for myself.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you so much for taking the time to leave this lovely review of Kenbrook. It is so rewarding to read that you felt the culture of our home was harmonious and the highest standards prevail at all…read more
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Review from L B (Niece of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Throughout my Uncles stay, from his arrival on his 102nd birthday on 13th April 2019, until he died on the 1st August 2019, I found that he was treated with respect and dignity and also with love and care by the dedicated staff. On his arrival, the staff decorated his room and baked a cake for his 102nd
birthday, which was much appreciated by his family and friends. The management and staff are very professional and efficient and caring. Whenever we visited Uncle we were always offered tea, coffee and biscuits. We were often there when he was being fed, and the staff were very patient with him, encouraging him to have 'one more spoonful'! The home is beautifully presented, bright and clean without any unpleasant aromas, with lovely gardens either side of the day rooms. Uncle's religious needs and requirements were met by the resident Chaplin, who was very kind and caring. As was the manager, who always greeted us when we visited. She also supplied us with lunch when eight members of Uncle's family gathered to say our goodbyes to him. The manager also gave us breakfast on the morning of Uncle's passing. I have no hesitation in recommending the Kenbrook Nursing Care Home.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you so much for this wonderful review of our home and our service of care. It was clear to see your Uncle was loved and treasured by your family; it is sad that he did not get to spend much time…read more
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Review from Stephen (Relative of Resident) published on 2 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my wife and I would like to express our heartfelt and sincere thanks to the management and all the staff of Kenbrook Wembley for the care and kindness shown to my wife's step-father.
He spent the last three months of his life at Kenbrook and he passed away in August, aged 102 years, in their care.
We
were both hugely impressed at the kindness shown to him in addition to the high-quality professional care. The kindness and respect was always extended to us and other family members when visiting and was well beyond our expectations.
We wish the staff at Kenbrook had known him when he was a little younger and more able and they could have fully appreciated what a jovial and kind-hearted man he was.
Once again thank you all so very much - we would have no hesitation in recommending Kenbrook Nursing Home to anyone considering care for relative or loved one.
Kindest Regards.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for your lovely words about our team here at Kenbrook. We also wish we had known your step-father in his younger years, as even at 102 years old we could still see his jovial ways. It was an…read more
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Review from J L (Friend of Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend, who is a resident, wrote "I still like it here but I don't get out so often." She is now confined to a wheelchair and can hardly write. She strongly agreed that the staff are kind and reliable and offer her exactly the support she needs in her current situation. I have found them to be very
attentive to her individual wishes and tastes, such as enabling her to play the piano and fostering new friendships with other residents. Considering my friend has dementia, things are as good as can be.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to review Kenbrook and our service. We are delighted to hear that your friend is happy with the care we provide for her. We love to encourage your friend to play the…read more
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Review from David J (Friend of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has Lasting Power of Attorney for a resident with moderately severe dementia who has been at Kenbrook since March 2019. Her condition has predictably deteriorated, this is no fault of Kenbrook where she is given every consideration by staff from manager and admin team down to all ranks of nurse
and carer. We would not ask for more considerate or sympathetic care.
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Review from Jean T (Daughter of Resident) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Kenbrook have been excellent.
The management and staff carry out their duties in the most exemplary way. They are very kind to the residents and are very patient when required.
They are always happy to meet with residents' relatives and answer any questions relating to their care.
Reply from Marian O'Hara, Home Manager at Kenbrook
We thank you for taking the time to review our service and I shall pass on your comments to the Kenbrook team. We are always happy to meet with families to discuss any matters and as you kindly…read more
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Review from G J (Daughter of Resident) published on 27 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 96-year-old father has severe dementia and very challenging behaviour as a result. The staff at Kenbrook have dealt with him with great patience, compassion, humour and are extremely tolerant and kind. The surroundings are lovely with lots of light, clean and modern furniture and beautiful flowers
and it tries all round to calm and lift spirits. And no dreadful smells.
So I thoroughly recommend Kenbrook. I want to be there myself when the time comes.
Reply from Marian O'Hara, Home Manager at Kenbrook
Your Father is such a large character in the home and his presence at Kenbrook brings much laughter, happiness and amusing moments throughout each day. We thank you for taking the time to review our…read more
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Review from Tracey K (Friend of Resident) published on 3 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend came to Kenbrook in March this year and has blossomed since her arrival. Friends who haven't seen her since before she went to Kenbrook have said she looks ten years younger! She has never looked so clean and healthy! They have a resident hairdresser who is brilliant and she has a wash every
morning. Her clothes are spotless as she has her clothes washed and laundered every day. She is eating well and the brilliant nurses make sure she has her medication at the right times. The events manager even emailed me photos when I was away on holiday so I could see she was ok.
The Chaplain is so caring and spends many hours talking to the residents and I have seen her feeding them! The nurses are extremely kind and caring. The staff are extremely professional and loving. I have never seen a cleaner care home and a huge sense of love and caring as you would receive in a close family. It is their 'Home away from home'.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to leave a review of Kenbrook. We would like to thank you for the time and interaction given by you in providing us with entertainment and sharing your beautiful voice…read more
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Review from C D (Daughter of Resident) published on 3 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Kenbrook since January and I can’t praise the home enough. All the staff are caring and friendly and treat all the residents with the utmost respect and dignity. As a family, we are happy that mum is settled, safe and secure in Kenbrook.
Reply from Marian O'Hara, Home Manager at Kenbrook
Many thanks for taking the time to leave a review of Kenbrook. We are delighted to hear that you are happy with the home and feel that your Mother is settled and safe. It is a pleasure to support your…read more
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Review from Michael F (Niece of Resident) published on 14 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
To the Team at Kenbrook, my aunt would have me to say how happy and blessed she was in Kenbrook. A fiercely independent woman who always looked out for others, she found it hard moving into Kenbrook six years ago. Without doubt, she tried the Team's patience and good humour. Yet their undiminished kindness
gradually won her over.
With the Team's encouragement and generosity of spirit, in a communal setting so unfamiliar to her character, my aunt came to find her place in Kenbrook: her place, in her own time and in her own way. In her words, her smiles, and sometimes her forthright manner, she declared: "This is my home and for that I am thankful." Then when it came to say goodbye or as Kenbrook Manager put it, "to turn out the light", my aunt did so still being comforted by your presence. She would have wanted to say: "God Bless you all and thank you."
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you so much for taking the time to review Kenbrook.
We are so pleased to read your feedback and how you feel we supported your Aunt in her years here at Kenbrook and knowing that we made her…read more
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Review from D C (Daughter of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum arrived in to Kenbrook in January 2019, it was an extremely difficult decision for our family to move her out of her home but from mum's first night, Kenbrook had the support and care for her and us (son and daughters) needed to settle her into her new surroundings.
All of the staff treat mum with
so much kindness and humour, whilst showing patience and understanding of her foibles. So we know she is safe and happy. Mum has settled in far better than we could have hoped. Her many visitors are greeted warmly with an update of what she and her new friends have been up to.
We are grateful to Kenbrook for providing such wonderful care to our mum.
Reply from Marian O'Hara, Home Manager at Kenbrook
Many thanks for taking the time to leave a review of Kenbrook and our service.
It is hard to believe that your Mother has only been with us since January as she settled in so well. We shall pass…read more
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Review from E V (Daughter-in-law of Resident) published on 24 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased that Kenbrook was able to take my father-in-law, once he was discharged from hospital. The Home Manager really knows what she is doing, and runs Kenbrook exceptionally well. My father-in-law was happy there and always commented that he felt well cared for by the team. The staff were
always friendly and smiling, and the surroundings were always light, airy and clean. I would definitely recommend Kenbrook.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for your lovely review; it was our pleasure to get to know you as a family and we are glad that your Father in Law is happy in his new home with his old friends.
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Review from Grace R (Granddaughter of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very friendly and take very good care of my gran. We are all very happy with the way she has been/is being treated.
Reply from Marian O'Hara, Home Manager at Kenbrook
Many thanks for taking the time to leave a review of Kenbrook. It was an absolute honour to support your family in the months that your Gran was at Kenbrook and to support you all through the final…read more
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Review from Megan D (Granddaughter of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kenbrook has been the best place we could have asked to have granny cared for. They are attentive, caring and overall lovely. Thanks to all the staff for everything they have done for granny and us as a family.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you so much for your kind words about our home and the Kenbrook team.
It was an honour for us to have been able to care for your Grandmother and to support your family through the end of life…read more
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Review from Kitty P (Sister of Resident) published on 6 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was a resident in Kenbrook for 9 months and I consider this home to be outstanding in every way.
Kenbrook was always clean, bright, tidy with a welcoming atmosphere, there are lovely gardens to sit and relax, the management and staff are caring patient thoughtful and understanding to residents
and visitors nothing was too much trouble.
After visiting my brother our family would always come away feeling thankful that he was happy and in safe and caring hands which gave us all peace of mind.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to post your wonderful review of our home. Thank you for your kind words, I will pass on your review to the staff team. Your brother was a lovely gentleman and it was a…read more
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Review from Cynthia C (Daughter of Resident) published on 6 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kenbrook is very clean and well decorated, with two well maintained and colourful gardens and very bright airy sitting and dining rooms, often with music playing quietly. Hot and cold drinks are always readily available to residents and visitors.
The staff are extremely friendly and hardworking and
I always receive a cheerful greeting when I arrive and a cheery goodbye when I leave. They work extremely hard and always react efficiently and quickly to any request or alarm from residents, maintaining a pleasant attitude towards them. The Matron also makes herself readily available to residents and visitors alike.
Activities include a weekly visit from children from a local primary school, music therapy, music and movement and baking, all of which my mother really enjoys. There are also regular visits from musicians and two religious services per week, which my mother joins in with happily.
I would have no hesitation in recommending the care home; my mother is very happy there.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to leave a review of Kenbrook and we sincerely thank you for all the time and interaction given by you with our home and our residents, you are a true member of the…read more
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Review from Pat S (Niece of Resident) published on 16 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunty was a resident of Kenbrook for 14 months. I knew immediately that this was the right home for her on viewing. This home met all her care needs, the staff are caring and professional and I would not hesitate to recommend Kenbrook.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for your kind words and for taking the time to leave a review of Kenbrook. I feel the standards of nursing care at Kenbrook will no longer be scrutinised or checked so much now that your…read more
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Review from Mary D (Daughter of Resident) published on 16 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Kenbrook since December 2018, and a couple of years ago spent a short period of respite care there. Kenbrook is clean, bright, well maintained and has a warm homely feel about it. The staff are very friendly, attentive and caring. They clearly know their residents well,
and try their best to take account of the residents’ individual needs and preferences. Nursing care is very good and as a family, we have expressed a preference for our mother to be looked after at Kenbrook rather than sent to hospital in the event of serious problems arising. The food is very good and plentiful. There are regular activities for the residents, birthdays are celebrated and I like the fact that, when residents pass away, details about the deceased are put up in the reception area. All in all, I find Kenbrook to be first class and, most importantly, my mother is happy there.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you so much for taking the time to post this review of Kenbrook. Your mother’s admission to Kenbrook was not our first encounter with your family as we recall over the years your father’s…read more
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Review from Joan P (Wife of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband passed away within a very short period of arriving at Kenbrook. I so wish that he could have had a chance to see and feel the care and love offered by all the staff that were so wonderful. The team are amazingly dedicated and it's plain to see that compassion and support from all who work
there are just a snippet of the care provided and a service that is given with heart and soul by each and every one of them. I thank you from the bottom of my heart.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for leaving us this lovely review of our home. It is a shame that your late husband never got to enjoy life at Kenbrook and we are saddened that he passed away so quickly. At least his wish…read more
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Review from B R (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father sadly only spent his final hours of life at Kenbrook but the staff were unbelievably compassionate. The respect and dignity shown to our family was not only full of empathy but was so sincere and caring. We just wish my father could have had more time to experience the care and love shown
in this home. A heart felt thank you to all in this wonderful home and may you continue to provide your care with the high standards that have obviously been set.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to leave this review of Kenbrook. We also wish that your father could have had more time with us and it was such a shame that he only spent his final hours here. It was a…read more
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Kenbrook is calculated as follows: ( (167 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kenbrook is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sarah Law

Job Title: Home Manager Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kenbrook to verify any information. View our terms and conditions. Kenbrook has an Enhanced Service - more info.