Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.9 134 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (134)

Total of 134, showing 61-80
9.9

Kenbrook has a Review Score of 9.9 (9.869) out of 10, based on 20 reviews in the last 2 years. Over all time Kenbrook has 134 reviews.

Overall Experience

  • 122
  • 12
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Date Published

134
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Review from Jean T (Daughter of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Kenbrook have been excellent.
The management and staff carry out their duties in the most exemplary way. They are very kind to the residents and are very patient when required.
They are always happy to meet with residents' relatives and answer any questions relating to their care.

Reply from Marian O'Hara, Home Manager at Kenbrook

We thank you for taking the time to review our service and I shall pass on your comments to the Kenbrook team. We are always happy to meet with families to discuss any matters and as you kindly confirm we are more than happy to answer any questions relating to the care of your loved one. I trust we will continue to offer the service and support your mother needs and would advise that our door is always open for comments and suggestions to enable us to continue to meet your expectations.

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Review from G J (Daughter of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old father has severe dementia and very challenging behaviour as a result. The staff at Kenbrook have dealt with him with great patience, compassion, humour and are extremely tolerant and kind. The surroundings are lovely with lots of light, clean and modern furniture and beautiful flowers
and it tries all round to calm and lift spirits. And no dreadful smells.
So I thoroughly recommend Kenbrook. I want to be there myself when the time comes.

Reply from Marian O'Hara, Home Manager at Kenbrook

Your Father is such a large character in the home and his presence at Kenbrook brings much laughter, happiness and amusing moments throughout each day. We thank you for taking the time to review our service and I shall pass on your lovely comments to the Kenbrook team.

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Review from Tracey K (Friend of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to Kenbrook in March this year and has blossomed since her arrival. Friends who haven't seen her since before she went to Kenbrook have said she looks ten years younger! She has never looked so clean and healthy! They have a resident hairdresser who is brilliant and she has a wash every
morning. Her clothes are spotless as she has her clothes washed and laundered every day. She is eating well and the brilliant nurses make sure she has her medication at the right times. The events manager even emailed me photos when I was away on holiday so I could see she was ok.
The Chaplain is so caring and spends many hours talking to the residents and I have seen her feeding them! The nurses are extremely kind and caring. The staff are extremely professional and loving. I have never seen a cleaner care home and a huge sense of love and caring as you would receive in a close family. It is their 'Home away from home'.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave a review of Kenbrook. We would like to thank you for the time and interaction given by you in providing us with entertainment and sharing your beautiful voice with all at Kenbrook.
We thank you for your kind recommendation and we agree that your friend is very happy at Kenbrook and has settled in well to her new home. I shall pass on your comments to the team and thank you once again for all your support and the lovely feedback.

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Review from C D (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Kenbrook since January and I can’t praise the home enough. All the staff are caring and friendly and treat all the residents with the utmost respect and dignity. As a family, we are happy that mum is settled, safe and secure in Kenbrook.

Reply from Marian O'Hara, Home Manager at Kenbrook

Many thanks for taking the time to leave a review of Kenbrook. We are delighted to hear that you are happy with the home and feel that your Mother is settled and safe. It is a pleasure to support your Mother as she is such a delightful lady and shows such appreciation for all the staff in anything they do to assist her. We thank you once again for your review and your kind words. We shall pass your comments on to the team.

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Review from Michael F (Niece of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the Team at Kenbrook, my aunt would have me to say how happy and blessed she was in Kenbrook. A fiercely independent woman who always looked out for others, she found it hard moving into Kenbrook six years ago. Without doubt, she tried the Team's patience and good humour. Yet their undiminished kindness
gradually won her over.
With the Team's encouragement and generosity of spirit, in a communal setting so unfamiliar to her character, my aunt came to find her place in Kenbrook: her place, in her own time and in her own way. In her words, her smiles, and sometimes her forthright manner, she declared: "This is my home and for that I am thankful." Then when it came to say goodbye or as Kenbrook Manager put it, "to turn out the light", my aunt did so still being comforted by your presence. She would have wanted to say: "God Bless you all and thank you."

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to review Kenbrook.
We are so pleased to read your feedback and how you feel we supported your Aunt in her years here at Kenbrook and knowing that we made her feel that this truly was her home in every sense. Your comments are much appreciated and will be fed back to our dedicated team.

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Review from D C (Daughter of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived in to Kenbrook in January 2019, it was an extremely difficult decision for our family to move her out of her home but from mum's first night, Kenbrook had the support and care for her and us (son and daughters) needed to settle her into her new surroundings.
All of the staff treat mum with
so much kindness and humour, whilst showing patience and understanding of her foibles. So we know she is safe and happy. Mum has settled in far better than we could have hoped. Her many visitors are greeted warmly with an update of what she and her new friends have been up to.
We are grateful to Kenbrook for providing such wonderful care to our mum.

Reply from Marian O'Hara, Home Manager at Kenbrook

Many thanks for taking the time to leave a review of Kenbrook and our service.
It is hard to believe that your Mother has only been with us since January as she settled in so well. We shall pass your comments on to the team.

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Review from E V (Daughter-in-law of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that Kenbrook was able to take my father-in-law, once he was discharged from hospital. The Home Manager really knows what she is doing, and runs Kenbrook exceptionally well. My father-in-law was happy there and always commented that he felt well cared for by the team. The staff were
always friendly and smiling, and the surroundings were always light, airy and clean. I would definitely recommend Kenbrook.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your lovely review; it was our pleasure to get to know you as a family and we are glad that your Father in Law is happy in his new home with his old friends.

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Review from Grace R (Granddaughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly and take very good care of my gran. We are all very happy with the way she has been/is being treated.

Reply from Marian O'Hara, Home Manager at Kenbrook

Many thanks for taking the time to leave a review of Kenbrook. It was an absolute honour to support your family in the months that your Gran was at Kenbrook and to support you all through the final phase of your lovely Grandmother’s life.
Your family have been very much a part of Kenbrook for a long time as your Grandfather had a Kenbrook connection for many years. It was also a pleasure getting to know you all as a family and we offer our heartfelt condolences to you all at this difficult time.

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Review from Megan D (Granddaughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenbrook has been the best place we could have asked to have granny cared for. They are attentive, caring and overall lovely. Thanks to all the staff for everything they have done for granny and us as a family.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for your kind words about our home and the Kenbrook team.
It was an honour for us to have been able to care for your Grandmother and to support your family through the end of life journey of your Gran. We thank you for the support offered to our team and for your participation in the care provided to your Gran. We offer our condolences to your family and shall remember your Grandmother and Grandfather with such fondness. We hope you will keep in contact with Kenbrook and pop in and see us from time to time. Our door is always open for you all.

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Review from Kitty P (Sister of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident in Kenbrook for 9 months and I consider this home to be outstanding in every way.
Kenbrook was always clean, bright, tidy with a welcoming atmosphere, there are lovely gardens to sit and relax, the management and staff are caring patient thoughtful and understanding to residents
and visitors nothing was too much trouble.
After visiting my brother our family would always come away feeling thankful that he was happy and in safe and caring hands which gave us all peace of mind.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to post your wonderful review of our home. Thank you for your kind words, I will pass on your review to the staff team. Your brother was a lovely gentleman and it was a pleasure to have been able to support him with his care needs.
We all miss him and we also miss your visits. Please keep in contact and if you are in the area please pop in for a cuppa and a chat.
Thank you once again for taking the time to leave this review.

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Review from Cynthia C (Daughter of Resident) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenbrook is very clean and well decorated, with two well maintained and colourful gardens and very bright airy sitting and dining rooms, often with music playing quietly. Hot and cold drinks are always readily available to residents and visitors.
The staff are extremely friendly and hardworking and
I always receive a cheerful greeting when I arrive and a cheery goodbye when I leave. They work extremely hard and always react efficiently and quickly to any request or alarm from residents, maintaining a pleasant attitude towards them. The Matron also makes herself readily available to residents and visitors alike.
Activities include a weekly visit from children from a local primary school, music therapy, music and movement and baking, all of which my mother really enjoys. There are also regular visits from musicians and two religious services per week, which my mother joins in with happily.
I would have no hesitation in recommending the care home; my mother is very happy there.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave a review of Kenbrook and we sincerely thank you for all the time and interaction given by you with our home and our residents, you are a true member of the Kenbrook community.
We thank you for arranging the sponsored walk to raise funds for our residents and we shall update you shortly regarding your wish on how the funds are to be utilised.
Thank you for your kind recommendation and we agree that your mother is very happy at Kenbrook and has had some really fun times during her time here.
It is our pleasure to provide your mother with the care she needs and to welcome you each time you visit. I shall pass on your comments to the team and thank you once again for all your support.

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Review from Pat S (Niece of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty was a resident of Kenbrook for 14 months. I knew immediately that this was the right home for her on viewing. This home met all her care needs, the staff are caring and professional and I would not hesitate to recommend Kenbrook.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your kind words and for taking the time to leave a review of Kenbrook. I feel the standards of nursing care at Kenbrook will no longer be scrutinised or checked so much now that your aunt is not around to keep us on our toes! We still miss her comments and think of her often.
It is a pity that there are not more nurses with the values and beliefs of your dear aunt. Her profession was her life and I am sure that she influenced and changed care for the better over her years.
Please remember to come and see us, when you feel up to it; we would love to welcome you as a volunteer.

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Review from Mary D (Daughter of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Kenbrook since December 2018, and a couple of years ago spent a short period of respite care there. Kenbrook is clean, bright, well maintained and has a warm homely feel about it. The staff are very friendly, attentive and caring. They clearly know their residents well,
and try their best to take account of the residents’ individual needs and preferences. Nursing care is very good and as a family, we have expressed a preference for our mother to be looked after at Kenbrook rather than sent to hospital in the event of serious problems arising. The food is very good and plentiful. There are regular activities for the residents, birthdays are celebrated and I like the fact that, when residents pass away, details about the deceased are put up in the reception area. All in all, I find Kenbrook to be first class and, most importantly, my mother is happy there.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to post this review of Kenbrook. Your mother’s admission to Kenbrook was not our first encounter with your family as we recall over the years your father’s involvement with Kenbrook and all his help and assistance in fundraising for us.
It is our privilege to now be able to support your family in caring for your mother, especially now that your father is sadly no longer around to care for her. I think the transition of your mother settling so well in Kenbrook is down to your family being so supportive and involved in her care.
You truly are an amazing family and we thank you for all your support.

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Review from Joan P (Wife of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband passed away within a very short period of arriving at Kenbrook. I so wish that he could have had a chance to see and feel the care and love offered by all the staff that were so wonderful. The team are amazingly dedicated and it's plain to see that compassion and support from all who work
there are just a snippet of the care provided and a service that is given with heart and soul by each and every one of them. I thank you from the bottom of my heart.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for leaving us this lovely review of our home. It is a shame that your late husband never got to enjoy life at Kenbrook and we are saddened that he passed away so quickly. At least his wish was fulfilled that he did not pass away in hospital. It is a pity that the hospital authorities did not act faster to ensure that someone’s final wishes were honoured. I’m glad that as a family, it gave you the time to say your goodbyes allowing time and space for the family to be together with him. Thank you so much for the plants you provided in honour of your husband.

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Review from B R (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father sadly only spent his final hours of life at Kenbrook but the staff were unbelievably compassionate. The respect and dignity shown to our family was not only full of empathy but was so sincere and caring. We just wish my father could have had more time to experience the care and love shown
in this home. A heart felt thank you to all in this wonderful home and may you continue to provide your care with the high standards that have obviously been set.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave this review of Kenbrook. We also wish that your father could have had more time with us and it was such a shame that he only spent his final hours here. It was a very traumatic time for all of your family and we are delighted that we were able, in some respect, to ease this burden for you.
I shall pass on your lovely comments to the team and thank you once again for taking the time to leave a review.

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Review from Sheena C (Granddaughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenbrook has brought much happiness in times that have seemed quite dark. The care that has been given from the manager and all the staff for my grandmother has been nothing but exemplary. The personal touch is clearly evident here and every special occasion is marked with much effort. The home is very
clean and hospitable, in a beautiful garden setting.The last thing my family and I wanted is for my nana to be is away from home but I honestly couldn't ask for her to be in a better place. Thank you for everything you do for my Nana, it means everything to know she is safe, looked after and loved.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to leave this review. I am glad that you are happy with the service we provide. Your nana is a real character and adds much laughter and happiness to the environment. We strive to meet the individual needs of all our residents at Kenbrook. This is helped by the love and involvement of our families and we thank you for your interaction with all our residents and for supporting all our events. Without this support, it would be difficult to maintain such a family orientated environment for all.
I shall pass on your comments to the team, and thank you once again.

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Review from Penny D (Niece of Resident) published on 13 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty has been a resident at Kenbrook for six years. I selected Kenbrook not only because of the care and standard of accommodation that it provides but also because of the "family" atmosphere that is very evident to any visitors. The staff not only treat the residents with respect but also with
the care and compassion that you would treat family members and this is very important to me. All the staff are very willing to listen to any suggestions or requests I may have about my Aunty's care and always do their best to implement them. The home provides a good selection of activities for the residents and frequently hold events that family members and friends are invited to attend. I feel that this home really does provide the care and attention that you would want for your loved ones.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your excellent review; this gives recognition to all of the team, and a lot of satisfaction that we are doing our very best. It is a pleasure to care for your Aunty, and a pleasure to have a family so interested and involved in the care their loved one receives, and in the life of the home.

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Review from John C (Son of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always looks clean and tidy. The staff that look after my mother are always friendly and happy to talk to us.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your kind words. I will pass your comments to the team here at Kenbrook. Thank you again for taking the time to complete this review.

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Review from Jacquie C (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old mother has been in this amazing care home for over a year. I am the youngest of 5 children and my mother lived with me for 8 years before entering Kenbrook. The management and staff are exceptionally outstanding and I would highly recommend Kenbrook to anyone looking for a home for a
loved one. The home and Mum's room are exceptionally clean and tidy and the gardens are beautifully laid out and well maintained. Families of residents are welcomed with a smile and are always offered drinks and biscuits. There are lots of excellent activities, which is great for my mother as she loves singing, music and entertainment. My mother always looks clean and tidy and she is happy, comfortable, well looked after and as content as possible. I leave after every visit with complete peace of mind, totally confident that she couldn't be in a better place. Kenbrook is outstanding in every aspect. All our family are extremely happy with the home. Well done to all at Kenbrook. Absolutely first class. A huge thank you.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your kind words. We are proud of the care we deliver, we strive to live up to the expectations of our organisation, residents and their families. The mission of MHA is to improve the quality of life for older people and your mother with her singing and cheery smile helps us to improve the lives of other residents living in our home.

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Review from Fiona F (Partner of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late partner was a resident last year. From the moment he arrived, he was made to feel that his welfare mattered. The staff were always kind and caring and this was also shown to his visitors which was much appreciated. He was very happy and contented with his room and especially the ensuite facilities.
He
liked taking part in the day to day activities and enjoyed anything to do with singing and music. The stability and calmness of his day to day routine, without a doubt, helped to extend his life for far longer than initially expected.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Kenbrook is calculated as follows: ( (202 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 229 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenbrook is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

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Sarah Law

Job Title: Home Manager

Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

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