Kenbrook

My aunty has been living in Kenbrook care home for nearly 1 year. My aunty is living with dementia. The staff have been very kind to her and understanding with her. They do so many activities with her, which she really enjoys. Last month it was her birthday and they put on a small spread for her. I am very happy with all of the staff who treat me and my aunty with dignity.

I’ve been visiting my auntie with my dad (his sister) for the last two years and I can honestly say from phoning to arriving you are treated with warmth care and professionalism. This year has been challenging with my father’s health and when we arrive the care and concern they show him is heartwarming. My auntie always looks happy, well cared for and carers show compassion, they explain what is happening and what’s happening next which is crucial for those with dementia. Her birthday celebration was wonderful, I was taken back when she was presented with a gift from the staff, that’s what sets Kenbrook apart from other settings I’ve been to. They are special carers, particularly the management staff, I just feel very welcome when we visit. It’s a special place and staff seem to go the extra mile. Well done and thank you very much for all you do for my auntie I can clearly see she is loved and part of a beautiful community at Kenbrook.

A big thank you to the staff for helping to make Mum's 86th birthday so special. They put up decorations, baked a cake and we had tea in a china set. We really appreciated spending a pleasant afternoon with her. She was so happy to see her granddaughters and great-granddaughters. The little ones were at home and loved playing in the garden and with the memorabilia. My 7yr old granddaughter thought the hand whisk and globe were great. Mum was complimentary of the staff and said how well she is being looked after! This is so reassuring. Kenbrook, thank you from the bottom of our hearts!

The care home is extremely clean and tidy. The staff are very attentive, friendly, considerate and caring. They treat all residents with the utmost respect and attend to them caringly. The nurses are lovely and are always happy to answer any questions you may have. The food offered to the residents is well prepared. The staff ensure there is always something for residents to do, if they choose to participate, they also have dance nights for the more agile footed. I wholeheartedly would recommend this care home.

I cannot praise highly enough the love and care my mother received at MHA Kenbrook. The whole staff and team are wonderful and were amazing providing support also to all of the family.

The resident was extremely happy. The carers were all compassionate, caring and friendly. I can’t thank them enough. Very clean and tidy. Beautiful garden. The carers were professional and showed dignity - outstanding.

The staff are wonderful and the residents are well looked after with so much love and care. The care home feels very much like home. The care home also provides excellent activities with are fun and entertaining.

My Father has now been at Kenbrook for 4 months and his needs are challenging at times. We are so pleased with the care he receives and especially his 1-1 carer who he likes very much. Kenbrook is a very clean and inviting environment and we hope he remains here permanently. Many thanks to all.

I then was taken around Kenbrook Wembley where I met the administrator who was brilliant and helped me through. All I can say is how amazing they were with my next of kin, even the cleaners, and the chef was brilliant he always gave him a lovely Italian meal. The passion you all have for your residents, and it's like a big family. I give you 100% and over for the quality and all your standards are very high. Well done, you are all amazing. My next of kin has now passed and I'm sure he will be missed as he never moaned and was always grateful. A big thank you.

This is a lovely, bright, cheerful care home with loving and caring staff. My mum could not be in better hands and she seems very happy to be at Kenbrook. I am always impressed by the cleanliness of the place, the beautifully kept gardens and the efficient administration and management.

My mother was sent to Kenbrook in January 2021 after 7 weeks in hospital. She was well looked after there, the staff were great. Unfortunately, my mother was transferred to another nursing home on the 14th of June 2021 which was a shame as it was a great nursing home and lovely staff.

My father was transferred from hospital into the care of Kenbrook and we received a phone call from the manager advising us that he was with them and explaining everything about the home, she was very helpful and reassuring. We phoned every day thereafter for an update and the call was always answered and invariably we were put through to the member of staff providing 1-to-1 care and support who would let us know what Dad had been doing that day. After being in isolation for a short period he was soon joining in activities with other residents, especially enjoying the music activities, which was excellent because Dad had advanced dementia by this stage had not always engaged when in hospital. We were very pleased with all aspects of his care and support and would like to commend all of the staff we came into contact with for their friendly and professional manner, nothing seemed too much trouble.

Thanks to all the fantastic staff at Kenbrook for their unfailingly wonderful care of my mum in her last months of life. The Covid restrictions made their jobs so much harder yet they greeted me every day with a smile and a chat. Living in Australia it was a great relief to know that Mum was in the best of care right until the end. I would highly recommend to anyone looking at a care/nursing home for a family member.

I have found all the workers in this nursing home to have been extremely helpful in getting my father settled in and feeling comfortable. They appear very compassionate and friendly to both my father and myself and my brother when we have visited.

My father has been at MHA Kenbrook since December 2019. I feel he has been well cared for. Kenbrook does not have the unpleasant smell of most care homes. Whenever we visit my father he is clean and well dressed in ironed clothes. Kenbrook's friendly caretaker helped rearrange my father's room to help him settle into his new home. We could bring in furniture and put lots of pictures on the walls to make it homely. Kenbrook has a great activities coordinator. It was a while before my father got involved in the activities, often involving music, but now he enjoys them and misses them at weekends when not a lot is happening. The manager of Kenbrook is excellent. She is kind and efficient. She has created a good atmosphere. All staff greet you with a smile; they are respectful and kind. My father has been greatly helped by the chaplain. During the pandemic, the protection of residents and keeping their contact with family has been carefully and pragmatically managed. Food is like school food.

Every visit has been positive and all the staff excellent, especially those directly caring for my friend. She was made to feel loved and special and that is all that can be expected.

I am a very frequent visitor to Kenbrook care home, my wife being a Parkinson's victim. She has been in this home for some two years. I and my relatives continue to be impressed with the high standards of care this home, and it's dedicated staff provide. I have previously suggested that the exemplary standards of care should act as a benchmark for all other care homes. That view is still this family position, and it is also the view of others I have spoken to at various times. I have no hesitation in continuing to give this home the highest recommendation.

The manager of the home extremely helpful and polite. Staff on duty friendly and helpful. The home always seems clean and tidy and well run. Residents look well looked after.

My dad has been living at Kenbrook for about 20 months and from the onset has received great support and attention. The staff are attentive and treat each resident as an individual, understanding and meeting their specific needs. I have observed the cleaners, laundry lady, kitchen cooks, handyman, musical leader, chaplain, activity coordinator, carers, nurses, office administrator, and care home manager basically the whole team working together and pulling in the same direction to provide a welcoming, secure ‘home from home’ environment. Not an easy task but they pull it off with much fun, laughter and love. Clearly, the last few months has been especially challenging for everyone and Kenbrook has faced this with careful thought; following necessary guidelines while doing their best to manage resident's needs and minimize anxiety for all concerned. A huge positive shout out to all. Thank you.

As a family, we are grateful beyond words to Kenbrook for all you do for mum!