Kenbrook

100 Forty Avenue, Wembley HA9 9PF
Review Us
9.9 134 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.

Show Kenbrook on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (134)

Total of 134, showing 41-60
9.9

Kenbrook has a Review Score of 9.9 (9.869) out of 10, based on 20 reviews in the last 2 years. Over all time Kenbrook has 134 reviews.

Overall Experience

  • 122
  • 12
  • 0
  • 0
  • 0

Date Published

134
6
9
20
114

Review from Chris P (Son of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely, bright, cheerful care home with loving and caring staff. My mum could not be in better hands and she seems very happy to be at Kenbrook. I am always impressed by the cleanliness of the place, the beautifully kept gardens and the efficient administration and management.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to review Kenbrook. We are delighted that your mother settled so well at Kenbrook and it’s hard to believe that she has been with us for over 2 years now. We thank you so much for your fantastic review and we really appreciate you taking the time to share your experience of Kenbrook. We shall pass your kind comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Russell O (Son of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to Kenbrook in January 2021 after 7 weeks in hospital. She was well looked after there, the staff were great. Unfortunately, my mother was transferred to another nursing home on the 14th of June 2021 which was a shame as it was a great nursing home and lovely staff.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. It was a pleasure to get to know your Mother and all of you as a family. Your Mother was very happy at Kenbrook and loved being pampered in the salon, having her hair and nails done. She thoroughly enjoyed the music therapy sessions and afternoon sing-a-longs. We hope your Mother is well and happy in her new home. We thank you for your kind words and shall share your comments with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa P (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred from hospital into the care of Kenbrook and we received a phone call from the manager advising us that he was with them and explaining everything about the home, she was very helpful and reassuring. We phoned every day thereafter for an update and the call was always answered
and invariably we were put through to the member of staff providing 1-to-1 care and support who would let us know what Dad had been doing that day. After being in isolation for a short period he was soon joining in activities with other residents, especially enjoying the music activities, which was excellent because Dad had advanced dementia by this stage had not always engaged when in hospital. We were very pleased with all aspects of his care and support and would like to commend all of the staff we came into contact with for their friendly and professional manner, nothing seemed too much trouble.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook and for recommending our service. It is such a difficult time for families who have a loved one transferred to a nursing/care home during this time, as under normal circumstances you could visit as often as you wish. We thank you for your kind words which we will share with the team and we offer condolences to your family from all at Kenbrook. It is comforting to know that your father enjoyed his short time with us, in particular, he enjoyed the music therapy sessions. We are so glad that you had the opportunity of seeing this on our social media page. Thank you once again for taking the time to review Kenbrook.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Val M (Daughter of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the fantastic staff at Kenbrook for their unfailingly wonderful care of my mum in her last months of life. The Covid restrictions made their jobs so much harder yet they greeted me every day with a smile and a chat. Living in Australia it was a great relief to know that Mum was in the
best of care right until the end. I would highly recommend to anyone looking at a care/nursing home for a family member.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the workers in this nursing home to have been extremely helpful in getting my father settled in and feeling comfortable. They appear very compassionate and friendly to both my father and myself and my brother when we have visited.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to post a review of our service. I know it is still early days for your father in his residence at Kenbrook, but he has settled so well and participates in all the daily activities. Your father appears very content and happy and we look forward to his smile every day when we see him in the lounge enjoying the music sessions. We are so happy he has settled so quickly and thank you for stating that you find our staff so helpful as the Kenbrook Team take pride in always going the extra mile and do their utmost to ensure our residents feel at home and that families feel it is a home from home experience each time they call. Thank you again for taking the time to leave your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew C (Son of Resident) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at MHA Kenbrook since December 2019. I feel he has been well cared for. Kenbrook does not have the unpleasant smell of most care homes. Whenever we visit my father he is clean and well dressed in ironed clothes. Kenbrook's friendly caretaker helped rearrange my father's room to help
him settle into his new home. We could bring in furniture and put lots of pictures on the walls to make it homely. Kenbrook has a great activities coordinator. It was a while before my father got involved in the activities, often involving music, but now he enjoys them and misses them at weekends when not a lot is happening. The manager of Kenbrook is excellent. She is kind and efficient. She has created a good atmosphere. All staff greet you with a smile; they are respectful and kind. My father has been greatly helped by the chaplain. During the pandemic, the protection of residents and keeping their contact with family has been carefully and pragmatically managed. Food is like school food.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave a review of Kenbrook. We must agree your father’s room does indeed look very homely and it’s lovely that he has made the room so personalised, giving the room a real home from home feel. Your father has really started to embrace the daily activities and enjoys the musical activities immensely. The “hokey cokey” seems to be one of his favourites. We have tried to accommodate your father with some requests regarding meals but we are happy to discuss this further so we can work together to personalise every aspect of happiness by providing meals of his choice whilst meeting his dietary requirements. We are happy to discuss this with you at any time. Thank you again for taking the time to leave a review of Kenbrook. I shall pass your comments to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin R (Friend of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit has been positive and all the staff excellent, especially those directly caring for my friend. She was made to feel loved and special and that is all that can be expected.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. We are so pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be fed back to our team. We would like to say that your friend brought much laughter and humour to the home on a daily basis in her early days at Kenbrook; for this we are grateful. It was an honour to have been able to provide her with the dignity and care that she deserved in the final phase of her journey.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norman S (Husband of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a very frequent visitor to Kenbrook care home, my wife being a Parkinson's victim. She has been in this home for some two years. I and my relatives continue to be impressed with the high standards of care this home, and it's dedicated staff provide. I have previously suggested that the exemplary
standards of care should act as a benchmark for all other care homes. That view is still this family position, and it is also the view of others I have spoken to at various times. I have no hesitation in continuing to give this home the highest recommendation.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you so much for the excellent feedback and recommendation of our home. I will share this with the team. The Kenbrook team always works within MHA values to provide a high standard of care and positive feedback such as yours encourages us all to keep providing this quality of care to all our residents and in doing so maintain the MHA standards. We sincerely appreciate your recommendation and all your efforts made when visiting Kenbrook and we are so happy that you have been able to maintain your visits throughout this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Katharine T (Daughter of Resident) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been living at Kenbrook for about 20 months and from the onset has received great support and attention. The staff are attentive and treat each resident as an individual, understanding and meeting their specific needs. I have observed the cleaners, laundry lady, kitchen cooks, handyman,
musical leader, chaplain, activity coordinator, carers, nurses, office administrator, and care home manager basically the whole team working together and pulling in the same direction to provide a welcoming, secure ‘home from home’ environment. Not an easy task but they pull it off with much fun, laughter and love. Clearly, the last few months has been especially challenging for everyone and Kenbrook has faced this with careful thought; following necessary guidelines while doing their best to manage resident's needs and minimize anxiety for all concerned. A huge positive shout out to all. Thank you.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for your review of Kenbrook. We have been very fortunate at Kenbrook throughout the pandemic and our families/relatives have been immensely supportive. Even with your family being such a distance away you have continuously supported your father and all the staff at Kenbrook. Now that you are in the UK we are happy to help you in any way we can and welcome your visits to spend as much time as possible with your father. Your father is a lovely gentleman and it is a pleasure to be able to support him with his nursing and care needs. Thank you once again for your lovely review. I shall pass your comments to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Friend of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager of the home extremely helpful and polite. Staff on duty friendly and helpful. The home always seems clean and tidy and well run. Residents look well looked after.

Reply from Marian O'Hara, Home Manager at Kenbrook

We thank you for taking the time to review our service and I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that get to know our residents and their needs enabling the staff to provide the care required by each individual. Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martina M (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Kenbrook in February this year. The care she has received since the day she arrived has been exceptional. On visiting we have witnessed a warm, caring atmosphere where residents are treated with respect, dignity and kindness. A clear bond has developed between mum and her carers
and she feels safe there.
During Lockdown we couldn't see mum, but we were given photos and videos on Facebook. We could see her joining in the daily activities. We could also see how the staff, during this extremely stressful time, entertained the residents with music, dancing and singing. This was done with endless energy, enthusiasm and humour.
Kenbrook is managed with exceptional dedication and commitment to the residents but also to the families. They are supported by a remarkable team of staff who clearly go the extra mile, showing mutual respect and support towards each other and those in their care.
As a family, we are grateful beyond words to Kenbrook for all you do for mum!

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. It is hard to believe that your Mother has only been with us since February, she is such a big part of the home and takes her seat in the lounge every day to see what’s going on. Mum always has a smile on her face and joins in all of the daily activities and really enjoys the music therapy sessions. Thank you for your kind words about the team’s dedication and we thank you once again for your lovely review of Kenbrook and your kind words. We shall pass your comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elisabeth B (Partner of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have continued to be impressed with the constant very high standard of care my partner has received since he moved to Kenbrook nearly three years ago. The minute I set my foot into this home I realised its a very special place. The home is really a home from home! It’s kept immaculately clean and
tidy. The atmosphere is always warm and welcoming.
During the Covid-19 pandemic, the staff have revealed their hidden talents turning into hairdressers, barbers, beauticians, etc. ensuring the residents have continued looking their best. Apart from the normal activities like music, baking, gardening , religious services, etc the staff including, the manager, have put on some shows for the residents to the residents great delight!
Lately social distancing visits, wearing PPE have been permitted in the gardens.
During lockdown Kenbrook has ensured that family and friends could stay in touch with their loved ones via Video calls and daily updates on their FaceBook page. This is an outstanding home!

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your wonderful review of Kenbrook. We have been very fortunate at Kenbrook throughout the pandemic and our families/relatives have been immensely supportive. We thank you for all your support and look forward to welcoming our families back as soon as we can resume normal visits but for now, we shall continue with the socially distanced visits in the garden. We are glad you have enjoyed following the daily activities on our Facebook page and we look forward to seeing you soon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Agnes C (Friend of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kenbrook Team treated my friend with dignity and respect throughout her stay there. My friend felt comfortable, respected and genuinely cared for. I feel the team went above and beyond to ensure our friend and us (the closest people to family she had), were supported during the end of her life.
Thank you all for being amazing through a very difficult time.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave your review of our home. It was an honour to have been able to support your friend throughout her time with us here at Kenbrook. She was very blessed to have had such caring and compassionate friends. We were happy to support you and your family in helping to provide the comfort and care that this lovely lady needed and deserved. Once again thank you for taking the time to leave this review of Kenbrook. Take care, kind regards.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Una D (Friend of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend felt safe, secure and well cared for on her first night at Kenbrook. "They are so nice to me" my friend would say. This had been her third care home since coming out of hospital in September 2019. The previous care homes had lacked any empathy. My friend passed away on 28th February 2020 and
the support we had leading up to and after her death was outstanding. The whole team were thoughtful, sympathetic and helpful. I cannot thank the Kenbrook Team enough for their outstanding care and service in the time my friend stayed with them. A special thank you to the management team who helped with all the jargon of paperwork and other services who were hard to communicate with. I just hope there is a Care Home like Kenbrook if I need one!

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave a review of Kenbrook and the team. It is such a shame that your friend could not have come to Kenbrook once her needs became that of nursing, it would have been nice for her to have had more time with us here. She was a lovely lady who we had the honour of assisting in her final phase of life. At least you have happiness knowing that her final wish was fulfilled. We shall pass your kind words on to the team. Many thanks and take care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R E (Daughter-in-law of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There was never any smells in the home anytime we visited - always a good sign!
Staff helpful and cheerful.
Would recommend Kenbrook as a safe place and home.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave a review of Kenbrook and thank you for your recommendation. Your Mother-in-Law was a lovely lady with who we were blessed to have with us at Kenbrook for many years. Thank you again for your review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen W (Daughter of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenbrook House has provided absolutely outstanding care to my mother. Everyone has been wonderful in looking after my mum. From the cleaners and carers to the nurses and management, consideration is unfailingly shown. People have put themselves out beyond their jobs and responsibilities, to be loving
toward Mum and responsive and caring to both my sister and myself. We have been so comforted to know Mum has been given the highest respect and attention at all times. We have appreciated everyone's enthusiasm and warmth and how the manager gave Mum and us so much personal attention and caring throughout, visiting mum every day to monitor her progress herself. I am an Organisation Development consultant and I am used to assessing how places are run. The culture of this home is harmonious and the highest standards prevail at all times, including evenings and weekends which shows that this is a happy ship. If I ever needed such services, this is the place I would choose for myself.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to leave this lovely review of Kenbrook. It is so rewarding to read that you felt the culture of our home was harmonious and the highest standards prevail at all times. For this, we thank you most sincerely. We would like to add that it was our pleasure to have cared for your lovely Mother and to have met you as a family. It is a shame that your Mother was with us for such a short period of time, but glad that you were happy with the care your Mother received at Kenbrook. Please call to see us if you are ever in the area and thank you once again for your review. I shall pass your comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Niece of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my Uncles stay, from his arrival on his 102nd birthday on 13th April 2019, until he died on the 1st August 2019, I found that he was treated with respect and dignity and also with love and care by the dedicated staff. On his arrival, the staff decorated his room and baked a cake for his 102nd
birthday, which was much appreciated by his family and friends. The management and staff are very professional and efficient and caring. Whenever we visited Uncle we were always offered tea, coffee and biscuits. We were often there when he was being fed, and the staff were very patient with him, encouraging him to have 'one more spoonful'! The home is beautifully presented, bright and clean without any unpleasant aromas, with lovely gardens either side of the day rooms. Uncle's religious needs and requirements were met by the resident Chaplin, who was very kind and caring. As was the manager, who always greeted us when we visited. She also supplied us with lunch when eight members of Uncle's family gathered to say our goodbyes to him. The manager also gave us breakfast on the morning of Uncle's passing. I have no hesitation in recommending the Kenbrook Nursing Care Home.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for this wonderful review of our home and our service of care. It was clear to see your Uncle was loved and treasured by your family; it is sad that he did not get to spend much time here at Kenbrook, but what an achievement to reach the fantastic age of 102 years old. Just goes to prove his strong and determined character. We thank you for your kinds words and recommendation. Please call and see us if you are in the area and you can see the lovely planters from his garden adorning lovely flowers in the Kenbrook gardens when the season arrives. Thank you once again, I shall pass your lovely comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen (Relative of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my wife and I would like to express our heartfelt and sincere thanks to the management and all the staff of Kenbrook Wembley for the care and kindness shown to my wife's step-father.
He spent the last three months of his life at Kenbrook and he passed away in August, aged 102 years, in their care.
We
were both hugely impressed at the kindness shown to him in addition to the high-quality professional care. The kindness and respect was always extended to us and other family members when visiting and was well beyond our expectations.
We wish the staff at Kenbrook had known him when he was a little younger and more able and they could have fully appreciated what a jovial and kind-hearted man he was.
Once again thank you all so very much - we would have no hesitation in recommending Kenbrook Nursing Home to anyone considering care for relative or loved one.
Kindest Regards.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your lovely words about our team here at Kenbrook. We also wish we had known your step-father in his younger years, as even at 102 years old we could still see his jovial ways. It was an honour to care for him and support him in his final journey of life. Please call and see us if you are ever in the area and thank you for the wonderful planters for our gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Friend of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend, who is a resident, wrote "I still like it here but I don't get out so often." She is now confined to a wheelchair and can hardly write. She strongly agreed that the staff are kind and reliable and offer her exactly the support she needs in her current situation. I have found them to be very
attentive to her individual wishes and tastes, such as enabling her to play the piano and fostering new friendships with other residents. Considering my friend has dementia, things are as good as can be.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook and our service. We are delighted to hear that your friend is happy with the care we provide for her. We love to encourage your friend to play the piano and she has formed great friendships here at Kenbrook. We shall continue to encourage her to participate in the activities.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David J (Friend of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Lasting Power of Attorney for a resident with moderately severe dementia who has been at Kenbrook since March 2019. Her condition has predictably deteriorated, this is no fault of Kenbrook where she is given every consideration by staff from manager and admin team down to all ranks of nurse
and carer. We would not ask for more considerate or sympathetic care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Kenbrook is calculated as follows: ( (202 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 229 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenbrook is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (12)

Meet the Team (1)

No image found

Sarah Law

Job Title: Home Manager

Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kenbrook to verify any information. View our terms and conditions. Kenbrook has an Enhanced Service - more info.