Review from Cathy B (Niece of Resident) published on 13 October 2021 Submitted via Website • Report

Overall Experience

I’ve been visiting my auntie with my dad (his sister) for the last two years and I can honestly say from phoning to arriving you are treated with warmth care and professionalism. This year has been challenging with my father’s health and when we arrive the care and concern they show him is heartwarming.

My auntie always looks happy, well cared for and carers show compassion, they explain what is happening and what’s happening next which is crucial for those with dementia. Her birthday celebration was wonderful, I was taken back when she was presented with a gift from the staff, that’s what sets Kenbrook apart from other settings I’ve been to. They are special carers, particularly the management staff, I just feel very welcome when we visit. It’s a special place and staff seem to go the extra mile. Well done and thank you very much for all you do for my auntie I can clearly see she is loved and part of a beautiful community at Kenbrook.

Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for taking the time to leave this wonderful review of Kenbrook. Your aunt is a lovely lady and indeed a big part of our Kenbrook community. Your aunt settled so well with us from day one and is so easy to please as long as she has a cup of tea! Your family bring much warmth to the home on their visits and have been very generous in gifting chocolates and hand cream throughout this difficult period. We are delighted that your father is doing well and look forward to seeing you visit Kenbrook soon. Thank you again for your excellent feedback, we shall share your comments with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Angela S (Daughter of Resident) published on 29 September 2021 Submitted via Website • Report

Overall Experience

A big thank you to the staff for helping to make Mum's 86th birthday so special. They put up decorations, baked a cake and we had tea in a china set. We really appreciated spending a pleasant afternoon with her. She was so happy to see her granddaughters and great-granddaughters. The little ones were

at home and loved playing in the garden and with the memorabilia. My 7yr old granddaughter thought the hand whisk and globe were great. Mum was complimentary of the staff and said how well she is being looked after! This is so reassuring. Kenbrook, thank you from the bottom of our hearts!

Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook. Your Mother really did enjoy her special day and it was lovely that she was able to have her little garden party for her birthday! We encourage family gatherings for birthdays and it has been such a shame that the pandemic has made this very difficult for everyone. It was lovely to see your Mother enjoying her birthday with her Grandchildren and Great Grandchildren around her. We are so pleased that a lovely afternoon was had by all. We shall pass your kind words on to all the team and thank you once again for leaving a lovely review of our service.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Lisa J (Friend of Resident) published on 29 July 2021 Submitted via Website • Report

Overall Experience

The care home is extremely clean and tidy. The staff are very attentive, friendly, considerate and caring. They treat all residents with the utmost respect and attend to them caringly. The nurses are lovely and are always happy to answer any questions you may have. The food offered to the residents

is well prepared. The staff ensure there is always something for residents to do, if they choose to participate, they also have dance nights for the more agile footed. I wholeheartedly would recommend this care home.

Reply from Marian O'Hara, Home Manager at KenbrookWe thank you for taking the time to review our home and I shall pass on your kind comments regarding our staff to all of the team. We get to know our residents and their needs enabling the staff to provide the care required by each individual, even managing some fancy dance steps! Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Anna G (Daughter of Resident) published on 29 July 2021 Submitted via Postal Card • Report

Overall Experience

I cannot praise highly enough the love and care my mother received at MHA Kenbrook. The whole staff and team are wonderful and were amazing providing support also to all of the family.

Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for taking the time to review Kenbrook. Your mother was such a lovely lady and brought many joyful moments to the home. She loved to make other residents happy and sing songs to them, she loved to assist the staff in caring for others, such a kind and thoughtful lady. She is sadly missed from the home and it was a pleasure to have been able to care for your mother and to have been able to support your family in the time your mother was at Kenbrook. I shall pass your kind comments on to the team at Kenbrook and thank you once again for taking the time to post your review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Veronique D (Friend of Resident) published on 29 July 2021 Submitted via Website • Report

Overall Experience

The staff are wonderful and the residents are well looked after with so much love and care. The care home feels very much like home. The care home also provides excellent activities with are fun and entertaining.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from CJ A (Relative of Resident) published on 29 July 2021 Submitted via Website • Report

Overall Experience

The resident was extremely happy. The carers were all compassionate, caring and friendly. I can’t thank them enough. Very clean and tidy. Beautiful garden. The carers were professional and showed dignity - outstanding.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Mary H (Daughter of Resident) published on 20 July 2021 Submitted via Website • Report

Overall Experience

My Father has now been at Kenbrook for 4 months and his needs are challenging at times. We are so pleased with the care he receives and especially his 1-1 carer who he likes very much. Kenbrook is a very clean and inviting environment and we hope he remains here permanently. Many thanks to all.

Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook and our service and for your nice comments. Your father has been teaching the staff Portuguese and credits them with top marks as his pupils! His lessons have become equally as important as his care and help us all communicate with him. Thank you again for your review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Maria M (Next of Kin) published on 20 July 2021 Submitted via Website • Report

Overall Experience

I looked around for a care home beforehand and I saw a manager who did an assessment on my next of kin in a step-down for which he only was there two days.
I then was taken around Kenbrook Wembley where I met the administrator who was brilliant and helped me through. All I can say is how amazing they

were with my next of kin, even the cleaners, and the chef was brilliant he always gave him a lovely Italian meal. The passion you all have for your residents, and it's like a big family. I give you 100% and over for the quality and all your standards are very high. Well done, you are all amazing. My next of kin has now passed and I'm sure he will be missed as he never moaned and was always grateful. A big thank you.

Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for taking the time to leave a review of our service especially at a time when things are extremely difficult for you with it being so soon after the loss of a loved one. We thank you for your kind words and shall pass your comments on to the whole team. We shall miss you coming to the home and all your support and kindness to the staff and myself. Thank you for all the efforts made by you in enhancing the life of your loved one, he was blessed to have you in his life, we all need a friend like you in our lives. Thank you again for taking the time to review Kenbrook.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Chris P (Son of Resident) published on 12 July 2021 Submitted via Website • Report

Overall Experience

This is a lovely, bright, cheerful care home with loving and caring staff. My mum could not be in better hands and she seems very happy to be at Kenbrook. I am always impressed by the cleanliness of the place, the beautifully kept gardens and the efficient administration and management.

Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for taking the time to review Kenbrook. We are delighted that your mother settled so well at Kenbrook and it’s hard to believe that she has been with us for over 2 years now. We thank you so much for your fantastic review and we really appreciate you taking the time to share your experience of Kenbrook. We shall pass your kind comments on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Russell O (Son of Resident) published on 2 July 2021 Submitted via Website • Report

Overall Experience

My mother was sent to Kenbrook in January 2021 after 7 weeks in hospital. She was well looked after there, the staff were great. Unfortunately, my mother was transferred to another nursing home on the 14th of June 2021 which was a shame as it was a great nursing home and lovely staff.

Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook. It was a pleasure to get to know your Mother and all of you as a family. Your Mother was very happy at Kenbrook and loved being pampered in the salon, having her hair and nails done. She thoroughly enjoyed the music therapy sessions and afternoon sing-a-longs. We hope your Mother is well and happy in her new home. We thank you for your kind words and shall share your comments with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Teresa P (Daughter of Resident) published on 4 March 2021 Submitted via Website • Report

Overall Experience

My father was transferred from hospital into the care of Kenbrook and we received a phone call from the manager advising us that he was with them and explaining everything about the home, she was very helpful and reassuring. We phoned every day thereafter for an update and the call was always answered

and invariably we were put through to the member of staff providing 1-to-1 care and support who would let us know what Dad had been doing that day. After being in isolation for a short period he was soon joining in activities with other residents, especially enjoying the music activities, which was excellent because Dad had advanced dementia by this stage had not always engaged when in hospital. We were very pleased with all aspects of his care and support and would like to commend all of the staff we came into contact with for their friendly and professional manner, nothing seemed too much trouble.

Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook and for recommending our service. It is such a difficult time for families who have a loved one transferred to a nursing/care home during this time, as under normal circumstances you could visit as often as you wish. We thank you for your kind words which we will share with the team and we offer condolences to your family from all at Kenbrook. It is comforting to know that your father enjoyed his short time with us, in particular, he enjoyed the music therapy sessions. We are so glad that you had the opportunity of seeing this on our social media page. Thank you once again for taking the time to review Kenbrook.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Val M (Daughter of Resident) published on 10 February 2021 Submitted via Website • Report

Overall Experience

Thanks to all the fantastic staff at Kenbrook for their unfailingly wonderful care of my mum in her last months of life. The Covid restrictions made their jobs so much harder yet they greeted me every day with a smile and a chat. Living in Australia it was a great relief to know that Mum was in the

best of care right until the end. I would highly recommend to anyone looking at a care/nursing home for a family member.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from M A (Son of Resident) published on 2 November 2020 Submitted via Postal Card • Report

Overall Experience

I have found all the workers in this nursing home to have been extremely helpful in getting my father settled in and feeling comfortable. They appear very compassionate and friendly to both my father and myself and my brother when we have visited.

Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to post a review of our service. I know it is still early days for your father in his residence at Kenbrook, but he has settled so well and participates in all the daily activities. Your father appears very content and happy and we look forward to his smile every day when we see him in the lounge enjoying the music sessions. We are so happy he has settled so quickly and thank you for stating that you find our staff so helpful as the Kenbrook Team take pride in always going the extra mile and do their utmost to ensure our residents feel at home and that families feel it is a home from home experience each time they call. Thank you again for taking the time to leave your review.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Andrew C (Son of Resident) published on 30 September 2020 Submitted via Website • Report

Overall Experience

My father has been at MHA Kenbrook since December 2019. I feel he has been well cared for. Kenbrook does not have the unpleasant smell of most care homes. Whenever we visit my father he is clean and well dressed in ironed clothes. Kenbrook's friendly caretaker helped rearrange my father's room to help

him settle into his new home. We could bring in furniture and put lots of pictures on the walls to make it homely. Kenbrook has a great activities coordinator. It was a while before my father got involved in the activities, often involving music, but now he enjoys them and misses them at weekends when not a lot is happening. The manager of Kenbrook is excellent. She is kind and efficient. She has created a good atmosphere. All staff greet you with a smile; they are respectful and kind. My father has been greatly helped by the chaplain. During the pandemic, the protection of residents and keeping their contact with family has been carefully and pragmatically managed. Food is like school food.

Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to leave a review of Kenbrook. We must agree your father’s room does indeed look very homely and it’s lovely that he has made the room so personalised, giving the room a real home from home feel. Your father has really started to embrace the daily activities and enjoys the musical activities immensely. The “hokey cokey” seems to be one of his favourites. We have tried to accommodate your father with some requests regarding meals but we are happy to discuss this further so we can work together to personalise every aspect of happiness by providing meals of his choice whilst meeting his dietary requirements. We are happy to discuss this with you at any time. Thank you again for taking the time to leave a review of Kenbrook. I shall pass your comments to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Martin R (Friend of Resident) published on 24 September 2020 Submitted via Postal Card • Report

Overall Experience

Every visit has been positive and all the staff excellent, especially those directly caring for my friend. She was made to feel loved and special and that is all that can be expected.

Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook. We are so pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be fed back to our team. We would like to say that your friend brought much laughter and humour to the home on a daily basis in her early days at Kenbrook; for this we are grateful. It was an honour to have been able to provide her with the dignity and care that she deserved in the final phase of her journey.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Norman S (Husband of Resident) published on 23 September 2020 Submitted via Postal Card • Report

Overall Experience

I am a very frequent visitor to Kenbrook care home, my wife being a Parkinson's victim. She has been in this home for some two years. I and my relatives continue to be impressed with the high standards of care this home, and it's dedicated staff provide. I have previously suggested that the exemplary

standards of care should act as a benchmark for all other care homes. That view is still this family position, and it is also the view of others I have spoken to at various times. I have no hesitation in continuing to give this home the highest recommendation.

Reply from Marian O' Hara, Home Manager at KenbrookThank you so much for the excellent feedback and recommendation of our home. I will share this with the team. The Kenbrook team always works within MHA values to provide a high standard of care and positive feedback such as yours encourages us all to keep providing this quality of care to all our residents and in doing so maintain the MHA standards. We sincerely appreciate your recommendation and all your efforts made when visiting Kenbrook and we are so happy that you have been able to maintain your visits throughout this difficult time.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Katharine T (Daughter of Resident) published on 7 September 2020 Submitted via Website • Report

Overall Experience

My dad has been living at Kenbrook for about 20 months and from the onset has received great support and attention. The staff are attentive and treat each resident as an individual, understanding and meeting their specific needs. I have observed the cleaners, laundry lady, kitchen cooks, handyman,

musical leader, chaplain, activity coordinator, carers, nurses, office administrator, and care home manager basically the whole team working together and pulling in the same direction to provide a welcoming, secure ‘home from home’ environment. Not an easy task but they pull it off with much fun, laughter and love. Clearly, the last few months has been especially challenging for everyone and Kenbrook has faced this with careful thought; following necessary guidelines while doing their best to manage resident's needs and minimize anxiety for all concerned. A huge positive shout out to all. Thank you.

Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for your review of Kenbrook. We have been very fortunate at Kenbrook throughout the pandemic and our families/relatives have been immensely supportive. Even with your family being such a distance away you have continuously supported your father and all the staff at Kenbrook. Now that you are in the UK we are happy to help you in any way we can and welcome your visits to spend as much time as possible with your father. Your father is a lovely gentleman and it is a pleasure to be able to support him with his nursing and care needs. Thank you once again for your lovely review. I shall pass your comments to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from J R (Friend of Resident) published on 7 September 2020 Submitted via Postal Card • Report

Overall Experience

The manager of the home extremely helpful and polite. Staff on duty friendly and helpful. The home always seems clean and tidy and well run. Residents look well looked after.

Reply from Marian O'Hara, Home Manager at KenbrookWe thank you for taking the time to review our service and I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that get to know our residents and their needs enabling the staff to provide the care required by each individual. Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Martina M (Daughter of Resident) published on 24 August 2020 Submitted via Website • Report

Overall Experience

Our mum moved to Kenbrook in February this year. The care she has received since the day she arrived has been exceptional. On visiting we have witnessed a warm, caring atmosphere where residents are treated with respect, dignity and kindness. A clear bond has developed between mum and her carers

and she feels safe there.
During Lockdown we couldn't see mum, but we were given photos and videos on Facebook. We could see her joining in the daily activities. We could also see how the staff, during this extremely stressful time, entertained the residents with music, dancing and singing. This was done with endless energy, enthusiasm and humour.
Kenbrook is managed with exceptional dedication and commitment to the residents but also to the families. They are supported by a remarkable team of staff who clearly go the extra mile, showing mutual respect and support towards each other and those in their care.
As a family, we are grateful beyond words to Kenbrook for all you do for mum!

Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook. It is hard to believe that your Mother has only been with us since February, she is such a big part of the home and takes her seat in the lounge every day to see what’s going on. Mum always has a smile on her face and joins in all of the daily activities and really enjoys the music therapy sessions. Thank you for your kind words about the team’s dedication and we thank you once again for your lovely review of Kenbrook and your kind words. We shall pass your comments on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review from Elisabeth B (Partner of Resident) published on 17 August 2020 Submitted via Website • Report

Overall Experience

I have continued to be impressed with the constant very high standard of care my partner has received since he moved to Kenbrook nearly three years ago. The minute I set my foot into this home I realised its a very special place. The home is really a home from home! It’s kept immaculately clean and

tidy. The atmosphere is always warm and welcoming.
During the Covid-19 pandemic, the staff have revealed their hidden talents turning into hairdressers, barbers, beauticians, etc. ensuring the residents have continued looking their best. Apart from the normal activities like music, baking, gardening , religious services, etc the staff including, the manager, have put on some shows for the residents to the residents great delight!
Lately social distancing visits, wearing PPE have been permitted in the gardens.
During lockdown Kenbrook has ensured that family and friends could stay in touch with their loved ones via Video calls and daily updates on their FaceBook page. This is an outstanding home!

Reply from Marian O'Hara, Home Manager at KenbrookThank you for your wonderful review of Kenbrook. We have been very fortunate at Kenbrook throughout the pandemic and our families/relatives have been immensely supportive. We thank you for all your support and look forward to welcoming our families back as soon as we can resume normal visits but for now, we shall continue with the socially distanced visits in the garden. We are glad you have enjoyed following the daily activities on our Facebook page and we look forward to seeing you soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Kenbrook

Care Provided by Kenbrook

Primary Care Categories

Length of Stay

Care Types Provided

Dementia Care Types

Other Care Provided

Facilities

Funding & Fees What's included?

Weekly Charges per Person

Funding Types Accepted

Support you may be entitled to

Good to Know

Group/Owner

Person in Charge

Local Authority / Social Services

Admission Information

Care Home Design/Build

Room Information

Kenbrook Reviews (142)

Overview of Review Score

Detailed Breakdown of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Overall Good

Bed Vacancies

Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (1)

Sarah Law

Care Seekers

Job Seekers