Kenbrook

100 Forty Avenue, Wembley HA9 9PF
Review Us
9.9 142 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.
Show Kenbrook on the Map

Care Provided by Kenbrook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Contact Kenbrook to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kenbrook to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (142)

9.9

Kenbrook has a Review Score of 9.9 (9.858) out of 10, based on 19 reviews in the last 2 years.
Over all time Kenbrook has 142 reviews.

Overall Experience
  • 130
  • 12
  • 0
  • 0
  • 0
Date Published
  • 142
  • 8
  • 14
  • 19
  • 123
Reviewer Connection to Kenbrook
  • 56
  • 18
  • 16
  • 8
  • 7
  • 7
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 142, showing 81-100
Review from Mary D (Daughter of Resident) published on 16 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Kenbrook since December 2018, and a couple of years ago spent a short period of respite care there. Kenbrook is clean, bright, well maintained and has a warm homely feel about it. The staff are very friendly, attentive and caring. They clearly know their residents well,
and try their best to take account of the residents’ individual needs and preferences. Nursing care is very good and as a family, we have expressed a preference for our mother to be looked after at Kenbrook rather than sent to hospital in the event of serious problems arising. The food is very good and plentiful. There are regular activities for the residents, birthdays are celebrated and I like the fact that, when residents pass away, details about the deceased are put up in the reception area. All in all, I find Kenbrook to be first class and, most importantly, my mother is happy there.
Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for taking the time to post this review of Kenbrook. Your mother’s admission to Kenbrook was not our first encounter with your family as we recall over the years your father’s involvement with Kenbrook and all his help and assistance in fundraising for us.
It is our privilege to now be able to support your family in caring for your mother, especially now that your father is sadly no longer around to care for her. I think the transition of your mother settling so well in Kenbrook is down to your family being so supportive and involved in her care.
You truly are an amazing family and we thank you for all your support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan P (Wife of Resident) published on 3 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband passed away within a very short period of arriving at Kenbrook. I so wish that he could have had a chance to see and feel the care and love offered by all the staff that were so wonderful. The team are amazingly dedicated and it's plain to see that compassion and support from all who work
there are just a snippet of the care provided and a service that is given with heart and soul by each and every one of them. I thank you from the bottom of my heart.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for leaving us this lovely review of our home. It is a shame that your late husband never got to enjoy life at Kenbrook and we are saddened that he passed away so quickly. At least his wish was fulfilled that he did not pass away in hospital. It is a pity that the hospital authorities did not act faster to ensure that someone’s final wishes were honoured. I’m glad that as a family, it gave you the time to say your goodbyes allowing time and space for the family to be together with him. Thank you so much for the plants you provided in honour of your husband.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B R (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father sadly only spent his final hours of life at Kenbrook but the staff were unbelievably compassionate. The respect and dignity shown to our family was not only full of empathy but was so sincere and caring. We just wish my father could have had more time to experience the care and love shown
in this home. A heart felt thank you to all in this wonderful home and may you continue to provide your care with the high standards that have obviously been set.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to leave this review of Kenbrook. We also wish that your father could have had more time with us and it was such a shame that he only spent his final hours here. It was a very traumatic time for all of your family and we are delighted that we were able, in some respect, to ease this burden for you.
I shall pass on your lovely comments to the team and thank you once again for taking the time to leave a review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheena C (Granddaughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kenbrook has brought much happiness in times that have seemed quite dark. The care that has been given from the manager and all the staff for my grandmother has been nothing but exemplary. The personal touch is clearly evident here and every special occasion is marked with much effort. The home is very
clean and hospitable, in a beautiful garden setting.The last thing my family and I wanted is for my nana to be is away from home but I honestly couldn't ask for her to be in a better place. Thank you for everything you do for my Nana, it means everything to know she is safe, looked after and loved.
Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for taking the time to leave this review. I am glad that you are happy with the service we provide. Your nana is a real character and adds much laughter and happiness to the environment. We strive to meet the individual needs of all our residents at Kenbrook. This is helped by the love and involvement of our families and we thank you for your interaction with all our residents and for supporting all our events. Without this support, it would be difficult to maintain such a family orientated environment for all.
I shall pass on your comments to the team, and thank you once again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Penny D (Niece of Resident) published on 13 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunty has been a resident at Kenbrook for six years. I selected Kenbrook not only because of the care and standard of accommodation that it provides but also because of the "family" atmosphere that is very evident to any visitors. The staff not only treat the residents with respect but also with
the care and compassion that you would treat family members and this is very important to me. All the staff are very willing to listen to any suggestions or requests I may have about my Aunty's care and always do their best to implement them. The home provides a good selection of activities for the residents and frequently hold events that family members and friends are invited to attend. I feel that this home really does provide the care and attention that you would want for your loved ones.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for your excellent review; this gives recognition to all of the team, and a lot of satisfaction that we are doing our very best. It is a pleasure to care for your Aunty, and a pleasure to have a family so interested and involved in the care their loved one receives, and in the life of the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from John C (Son of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother always looks clean and tidy. The staff that look after my mother are always friendly and happy to talk to us.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for your kind words. I will pass your comments to the team here at Kenbrook. Thank you again for taking the time to complete this review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacquie C (Daughter of Resident) published on 22 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 91 year old mother has been in this amazing care home for over a year. I am the youngest of 5 children and my mother lived with me for 8 years before entering Kenbrook. The management and staff are exceptionally outstanding and I would highly recommend Kenbrook to anyone looking for a home for a
loved one. The home and Mum's room are exceptionally clean and tidy and the gardens are beautifully laid out and well maintained. Families of residents are welcomed with a smile and are always offered drinks and biscuits. There are lots of excellent activities, which is great for my mother as she loves singing, music and entertainment. My mother always looks clean and tidy and she is happy, comfortable, well looked after and as content as possible. I leave after every visit with complete peace of mind, totally confident that she couldn't be in a better place. Kenbrook is outstanding in every aspect. All our family are extremely happy with the home. Well done to all at Kenbrook. Absolutely first class. A huge thank you.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for your kind words. We are proud of the care we deliver, we strive to live up to the expectations of our organisation, residents and their families. The mission of MHA is to improve the quality of life for older people and your mother with her singing and cheery smile helps us to improve the lives of other residents living in our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona F (Partner of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My late partner was a resident last year. From the moment he arrived, he was made to feel that his welfare mattered. The staff were always kind and caring and this was also shown to his visitors which was much appreciated. He was very happy and contented with his room and especially the ensuite facilities.
He
liked taking part in the day to day activities and enjoyed anything to do with singing and music. The stability and calmness of his day to day routine, without a doubt, helped to extend his life for far longer than initially expected.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Emma O (Friend of Resident) published on 9 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm very impressed with the highest of quality standards, professionalism, care, kindness, hospitality, cleanliness and service for the residents, family members, friends and staff. I found the staff very kind hearted especially for my late best friend and friends of some who are residents. I have been
to some of the events and activities and I'm very impressed with the ambience and rapport. Also, it is a great opportunity to augment capital and it is all for a great cause.
Also, I'm fully satisfied with the requirements and needs of Kenbrook Care Home.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to leave this lovely review of Kenbrook and our staff team.
We value your continued support at our events and we are glad you enjoyed the Christmas Party.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lucy S (Daughter of Resident) published on 9 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kenbrook - An exceptional Sanctuary for your loved one. It was by chance that I heard members of staff from hospital singing it's praises.
With cosy sitting rooms overlooking beautiful gardens, which lends it a bright homely feel. It is a lovely environment for both residents and visiting family
members.
Activities play a key role in Kenbrook with singing groups, painting, cooking, fantastic special events throughout the year. There is always something going on.
I feel the CQC should use this as a benchmark for the outstanding level of care Kenbrook offers.
It is hard to put into words the peace of mind Kenbrook staff have given me, knowing my mum is so well taken care of.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for your wonderful review of Kenbrook. Your kind words will be relayed to the team. We are glad that we give you peace of mind and that you enjoy the environment on your visits when you are here. Your Mother brings a lot of joy and laughter to the home and we hope she will start her own Music Therapy classes! Thank you for all the support you offer to the home and your interaction with the activity groups and events.
Your views are valued and please feel that you can always come to us to discuss any ideas or improvements you feel would be beneficial as we hope we offer an enhanced service to families as well as our residents. Thank you again for taking the time to leave your wonderful review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David E (Nephew of Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie has been in Kenbrook for just over a year. She loves the place and the staff are all very pleasant, caring and attentive. She enjoys all of the activities.
Reply from Marian O'Hara, Home Manager at KenbrookThank you or taking the time to leave a review of Kenbrook. The feeling is mutual as we all love your Aunt and it is a privilege to be able to support her. We are glad that your Aunt has settled into home life so well at Kenbrook, as we understand it is difficult to give up your home to move into a care home. We are glad she chose Kenbrook. Happy New Year to you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Barbara M (Daughter of Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum very much enjoyed her time at Kenbrook MHA residential and care home in Wembley, Middlesex. She felt cared for and relaxed, surrounded by smiling, friendly, helpful and considerate staff. Many care homes could use MHA Kenbrook as a 5 star example of what can/should be achieved within a care
home on a daily basis. We also felt very confident that our mother's medication was being administered as required.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard S (Son of Resident) published on 3 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has resided at this home for the last 10 months and during that time I can honestly say the team at Kenbrook have been excellent. My father who did have his moments was cared for with the utmost care and respect. I would recommend this care home to anyone who had a family member in need of
care.
Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for your kind words about our home and the Kenbrook team.
It was an absolute honour to support your family in the 10 months that your Father was at Kenbrook. It was also a pleasure getting to know your family and we thank you for all that you brought with you as a family which certainly enhanced our warm family environment. We sincerely hope you keep in touch and please encourage Mum to come and see us from time to time. We shall pass your comments on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie S (Daughter-in-law of Resident) published on 3 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kenbrook house is a wonderful caring family community.
They looked after my father-in-law so well. They put so much thought and effort into the environment and activities for the residence. This made it a happy place to be. The staff went the extra mile to support and care for the whole family, thank
you so much.
Reply from Marian O'Hara, Home Manager at KenbrookMany thanks for taking the time to leave a review of Kenbrook. It was a pleasure to have been able to provide your family with the support over 10 months that your Father in law was with us at Kenbrook.
I shall pass your kind comments on to the team and thank you once again for taking the time to post your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lucy C (Daughter-in-law of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law has been here for nearly a year now. I cannot even put into words as to how impressed I am with the care that is given. The staff are absolutely amazing, nothing is too much trouble and the respect given is fabulous. Mum loves it here, so much she thinks its a hotel. Us as a family
can sleep well at night knowing she is being well cared for.
Reply from Marian O'Hara, Home Manager at KenbrookMany thanks for taking the time to review Kenbrook and for your lovely comments regarding our home, care and staff. We all love the songs your Mother-in-law sings for us each day. It is easy to care for her due to her happy nature and appreciation for all assistance given. We will endeavour to continue to meet all her care needs. We are all here for you and your family at all times. Thank you once again for your lovely comments we will pass your comments on to all the team at Kenbrook.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Katie E (Daughter of Resident) published on 15 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Kenbrook from January 2018 to June 2018.
All the staff were excellent, caring, kind, considerate and very friendly. My dad received excellent care whilst he was there and he really enjoyed the activities that the home put on for the residents. My dad did not have dementia
so he very much enjoyed the activities, for example, painting, music, some light exercise, cheese and wine, special dinners, prayers with the chaplain and bible study. He was very happy at the home and I firmly believe that due to the care he received at Kenbrook, it prolonged his life.


The rooms all have a TV point and en-suite toilet and showering facilities. Laundry is done on a daily basis and returned to residents promptly. The gardens are also a nice place to go and sit with your family member and enjoy the sunshine.


The home is also very clean and was being redecorated in July when I was there.

Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to leave your review of Kenbrook. It was a pleasure to look after your Father, he was such a lovely gentleman. We are honoured to have been able to support him and your family especially in his final days.
We understand you are grieving but if you ever need us, our door is always open. I shall pass your kind comments on to the team at Kenbrook and thank you once again for taking the time to post your review especially during what is a very difficult time for you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hazel F (Sister-in-law of Resident) published on 15 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the very start of my relative's stay at the care home, I was struck by the kindness, love and total dedication of ALL the staff to every resident.
As I visited every day, I noticed little acts of compassion and tenderness extended to the residents, over and above what one would expect and especially
at a time in their lives when they are most vulnerable.
All the family were at peace knowing that our loved one was in safe and kind hands.
The involvement of residents in exercise, crafts, baking, singing etc. bought out much enthusiasm and joy in them.
Reply from Marian O'Hara, Home Manager at KenbrookMany thanks for taking the time to leave a review of Kenbrook. It was a pleasure to look after your Brother-in-law. He was a man of substance in every way, a true gentleman. It was a pleasure to have been able to provide him with the care that he required. Our residents, relatives and staff will miss your presence in the home, you were a valued member of our Kenbrook family. We thank you for all the homemade cakes and all the support you and your family offered not only to your Brother-in-law but to our home as a whole.
Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook and we are always here for you and your family so please call by and see us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicholas R (Son of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived at Kenbrook for nearly 2 years prior to her death in June 2018. During her time there the management and staff always did the utmost to help my brother and I, something that gave peace of mind living abroad as we both do.


During visits to my mother, the care she received was for all

to see both professional, respectful and at the same time very personal. Something others commented upon after a visit when reporting back to my brother and I. The staff were always willing to assist my mother in a way that supported her needs, while at the same time finding the fine balance between these needs, and the respect for her right to say no.
My mother was never one for showering complements around. Never did I hear a negative comment from her with regards to the care staff, and she was for all to see at peace. Something that my family and I will always be very grateful for.
Reply from Marian O'Hara, Home Manager at KenbrookMany thanks for taking the time to leave a review of Kenbrook, especially bearing in mind that your grief and loss of your Mother is still so new.
As you say, Mum was not one to give compliments but it was clearly visible that Mum was happy here at Kenbrook and you saw this when her fingers would tap to the music during the entertainment at events. The look of pleasure she displayed when having her nails manicured and painted and the half smile when she could have her Chinese take away and her approval and appreciation when she was served with her little tipple of wine!
I shall pass your kind comments on to the team at Kenbrook and thank you once again for taking the time to post your review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Andy M (Nephew of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was happily resident at Kenbrook for over four years. When we arrived, we were greeted by another family who enthusiastically recommended Kenbrook, and they were absolutely right! My aunt never complained about the care that she received and I found the team members all to be kind and patient,
especially when things were difficult - as they could be sometimes!
The manager's excellent staff retention rate speaks volumes for the care she takes in selecting, training and managing them. As my aunt's world gradually closed in, the staff were really attentive to her basic needs, when she was unable to express herself clearly. I recall watching one skilled carer taking infinite care gently encouraging her to eat and drink. When my aunt's condition drew towards its eventual conclusion, the end of life care given her was exemplary in every respect from this hugely skilled team. I must also praise the Chaplain at Kenbrook, who did so much to support my aunt's spiritual needs during her stay.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for your comments regarding the care provided to your Aunt.
Your Aunt was such a large character in the Home and her absence is sorely missed by us all. Her loving nature and strong faith was appreciated by so many throughout her life and we were privileged to have been able to assist your Aunt in her final years. It was an honour to have been able to provide her with the dignity and care that she deserved in the final phase of her journey.
Thank you for taking the time to review our service and I shall pass on the praise and comments to the Kenbrook team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kevin C (Son of Resident) published on 14 June 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is approaching 91 years of age and has dementia. Mum raised 5 children and worked all her life so it was a family priority to find the best care home available for her. We were so fortunate to discover Kenbrook. All employees are incredibly caring, thoughtful, patient and professional. The
rooms and facilities are spotless and designed with real care. Food is cooked freshly on site and treats are provided throughout the day. Mum believes she is residing in a hotel. There are regular entertainment activities through the week and all residents are encouraged to participate. Mum is happy.
I can not thank all staff enough and the management of the home is simply first class. Thank you Kenbrook.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook. We love listening to the stories of your Mother’s life and cannot quite put into words what a difference Mum has made to our home. Your Mother’s constant smile and happy singing brings joy to all around her and she certainly lifts the mood and brings lots of happiness to us all, staff and residents alike. We thank you for your lovely comments about Kenbrook.
We shall pass on your comments and thanks to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Kenbrook is calculated as follows: ( (200 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 223 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Kenbrook is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (1)

No image found

Sarah Law

Job Title: Home Manager Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kenbrook to verify any information. View our terms and conditions. Kenbrook has an Enhanced Service - more info.