Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.9 134 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (134)

Total of 134, showing 121-134
9.9

Kenbrook has a Review Score of 9.9 (9.869) out of 10, based on 20 reviews in the last 2 years. Over all time Kenbrook has 134 reviews.

Overall Experience

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Date Published

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Review from Patricia W (Daughter of Resident) published on 18 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Kenbrook for almost 5 years. From the very first day, my family and I realised how lucky she was to be there. She needed a lot of care, following a second stroke and her need for care gradually increased over her time there until she passed away. The staff and management
are superb. They took great care of my mother throughout her time there and also of my elderly father who visited my mother every day. They are kind, patient and understanding. Clearly, many see their work as vocational, as although not an easy job in the slightest, they carry out their work with remarkable empathy. The turnover of staff is minimal and over the years many became like family, especially to my father. The home itself is spotless and my mother was always clean and immaculate when we visited. The lovely garden and family events they hold are an added bonus. It is clear that the residents are very happy. I would not hesitate to recommend them.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Patricia


Thank you so much for such a wonderful review, I agree that Kenbrook provides a home away from home and really care for our residents. I am glad that you and your mother found this and will relay your kind sentiments to the team.


Kind Regards


Deborah

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Review from Richard M (Son of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kenbrook provided superb care and excellent nursing support for my mother. She required a high level of care due to her condition and without doubt, they made her last weeks as comfortable as we could have possibly been hoped. No task was too much and all the staff attended her with dedication and love
for their job. I can not thank them enough for what they did for my mother over the last weeks of her life.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Richard


Thank you so much for your words of thanks, such a wonderful review of the care given to your mother at Kenbrook. I will share these with the team as I know your words of appreciation will mean so much to them. I know how difficult it is to know our loved ones are so unwell they need nursing care and how it is such a relief when you know the staff really do deliver the care with such warmth. I am pleased you could see this and am of course sorry for your loss though.


Best Regards


Deborah

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Review from Suzanne G (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Kenbrook in May 2016 needing nursing care for PSP (Progressive Supranuclear Palsy). She had exceptional care until she died on 21st November 2016. The manager and administrator were outstanding and the nurses and carers were ever willing to help. Mum needed total assistance as she
was unable to do anything at all for herself but had full cognisance even though she lost her ability of speech. They loved her and gave her spiritual care first by loving her.

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you so much for taking the time to complete this review of the care and support shown to your mum at Kenbrook. I know this will be a sad time still for you all and I offer my condolences. You have shown great appreciation for the care and affection shown to your mum by the team, something they strive for and I am sure this review will give some reassurance to others needing this.


Thank you once again.


Regards


Deborah

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Review from Kathy C (Cousin of Resident) published on 12 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very impressed with all aspects of the facility at Kenbrook. In particular, we found the staff and management very caring and compassionate - nothing was too much trouble. My cousin was told that Kenbrook was her home and she was part of the family. She was not always the easiest
person to deal with but she was always treated with patience and respect, and she referred to her carers as "my lovely carers'. When she passed away suddenly the management and staff were genuinely upset at her passing, and were so kind and understanding as we went about the difficult task of packing up her things and tidying up her affairs. In the two years my cousin was at Kenbrook her health improved with good medical care and good food. Special thanks to the Managers for their wise and kind management and for the warm, family culture they have created. We are so glad we chose Kenbrook!

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you so much for sharing your review of Kenbrook and of the family type care they provided to your cousin. I am sure others will be put at ease to know that great care like this is out there and more importantly that is what you saw and your dear cousin experienced.


I will relay your sentiments to the team, thank you once again.


Regards


Deborah

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Review from Angela H (Sister-in-law of Resident) published on 5 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was immediately impressed when I first visited Kenbrook and was given a detailed tour of the home. Both residents and staff appeared to be happy, and I soon noticed mutual respect between the manager and staff, who regard themselves as the Kenbrook family. Kenbrook has a bright and airy feel, and
a variety of activities is
provided for those who would like to join in but with no pressure to do so against their will. In the past two years my sister-in-law, who was mentally alert, made many friends among the staff, overcoming her near blindness by learning to identify their voices. The manager and staff are exceptionally caring so that new residents soon adjust to their new circumstances. I have never doubted my decision to entrust my sister-in-law to their care and now that she has passed away I will miss seeing the friends I too have made at Kenbrook. If only the same could be said of all such establishments.


Keep up the good work and thank you.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Angela


Thank you so much for your wonderfully kind words for the care and support given to your sister-in-law at Kenbrook. They are definitely like one big family at the home and you are always welcome to keep in touch and visit. I know there will be a great sadness for your loss, please do come and visit when you feel able.


I will relay your feelings back to the team and this is appreciated by all.


Kind Regards


Deborah

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Review from Jackie T (Sister-in-law of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love, care, and compassion my brother-in-law was given at Kenbrook was amazing. We could not have asked for any more from this marvelous home.


Having sadly been diagnosed with terminal cancer he spent the last six weeks of his life at Kenbrook and he described these as the happiest days of

his life. He felt both at home and at peace surrounded by people that loved and cared for him.


He passed away peacefully in the comfort of his own room with family and staff present.


We cannot thank the staff and management enough for the support they gave him and our family during this difficult period.


We cannot recommend this home highly enough. Rest assured this is the perfect home for your loved one.

Reply from Deborah Langton, Area Manager at Kenbrook

Firstly, I am so sorry for your loss. Secondly, thank you so much for not only taking the time to give a review rating for this service but for sharing yours and your brother-in-law's real life experience.


We are so proud of this team and the service they deliver and it is so rewarding to know they have made such a difference to his last days. Best wishes always to all of you. I will share your wonderful words of gratitude with the team.


Regards


Deborah

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Review from Mark W (Daughter of Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff and management really do care. They all showed lots of love and affection to my Mum who spent her last couple of weeks in Kenbrook 2 years ago.
My Dad, who became terminally ill this year had no hesitation in telling us that he wanted to spend his last days there too.
Most of the staff
were familiar to us from Mums time there and were very upset to see Dad so ill now. I knew he was in the most loving hands in the world.
Everyone receives more than what you could hope for in the way of friendship, help, advice, love.....I can't say enough.....I call them Angels.
Obviously, the professional healthcare is excellent and all the emotional care is given to all who enter, not just the residents.
Eternally grateful........

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you for this wonderful review, it is heart warming to hear words spoken with such appreciation and affection.


I agree that the team really do care as if each resident were their own family member and this shows throughout their work.


I will share your sentiments with the team and thank you again for taking the time to write this review.


Kind Regards


Deborah

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Review from A A (Friend of Resident) published on 26 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having experienced two care homes previously, I have to say what a Godsend Kenbrook is. I know that my relative is cared for in a thorough, professional, respectful and caring way. Kenbrook has a caring attitude to not just the resident but to their family and friends and on a number of occasions
have provided very sensitive and loving care to me as a relative by way of support.
The administration is excellent - always helpful and efficient. My friends genuinely love coming to Kenbrook to visit their friend and the Kenbrook staff too - it is a Win Win - they give and receive joy and affirmation on making a visit. I can't truly express what a precious part Kenbrook is in my life and in that of my relative and friends. Thank you so much.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Ally


Thank you for sharing this review for Kenbrook. I agree the team there are like an extension of ones own family in the way they care about all. I am so glad to hear you feel this way too and have had such a wonderfully positive experience of the care delivered.


Kind Regards


Deborah

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Review from B S (Son of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most peaceful home we have come across. Staff are very pleasant and family have peace of mind that Mum and all other residents are being well looked after. Well done Kenbrook, keep up the good work.

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you for completing this review. It is great to know you feel peace of mind for the care that is delivered to mum and other residents by the Kenbrook team. It is so important to know that our loved ones are safe and well cared for and I am glad you are assured of that, it is what we strive for.


We are always looking for ways to be even better though so please do feel free to speak to the manager if you think of anything that would make that finishing touch for mum, a favourite past hobby to rekindle memories of, a favourite recipe or food from days gone by.


Kind regards


Deborah

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Review from Kim and Mandy (Daughter of Resident) published on 2 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother joined Kenbrook 2 years ago. She had Alzheimers for 12 years. We have very high praise for this unassuming nursing home. From day one, it was clear the staff go far beyond their paid job. Staff really got to know our mum and all her family. They treated us as a whole family not just an
elderly woman with Alzheimers. The home is like a 'home from home' with a very personal, dignified ethos. All the staff no matter what role, tried everything they could to ensure mum was comfortable and continued to eat and drink. Whenever we requested expert input (palliative care , GP) they were considerate and extremely efficient. Standards of personal care (washing/dressing etc) are very high. Her room was always immaculately clean. Mum was always washed, dressed and sitting in the one of the beautiful lounges that look out onto the well tended gardens. Her last days were filled with staff visiting her, prayers and genuine love for our mother. We are indebted to the whole team.

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you so much for your wonderful heart felt review of the kindness and care given to your mum whilst she was living at Kenbrook. I know they miss your mum too, your mum was a wonderful lady and it was a pleasure to care for her during her final days. I wish you all the best and we will think of you and wish you happy memories during this time of loss.


Kind regards


Deborah Langton

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Review from Paula H (Daughter of Resident) published on 15 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a recent short stay at Kenbrook. It was his final wish to go there. We knew how wonderful all the staff were, there was no decision to be made as my Mother was a resident 2 years ago. Everybody at Kenbrook are angels, no exceptions. Our family are indebted to them all for their professionalism,
sensitivity and kindness. They all go far beyond the call of duty and nothing is too much trouble. I remember Dad saying they treated Mum like a queen, well they treated my father like a king. God bless all of them. I would have no hesitation in recommending Kenbrook to anybody.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Paula


I am so pleased that your father got his wish and that you found the support and care at Kenbrook to be so special. I agree this team does go that extra mile to make the residents stay special and attentive and it is great to know that they did this during his final days. I am very sorry for your loss and I know the home will miss your father. Please do keep in touch with us should you wish, I know it may be difficult at this time but you are always welcome to visit.


I thank you for your wonderful sentiments and will share these with the team.


Kind regards


Deborah

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Review from Frances S (Wife of Resident) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff, kind, caring, efficient and sympathetic. Cleanliness is excellent. Food is excellent. Activities are good but more needed.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Frances


I am so pleased that you are happy with the care provided at Kenbrook. I agree that they really do provide an exceptional service and will feed back your comments to the team.


Thank you for taking the time to share this recognition.


Regards


Deborah Langton

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Review from Maura D (Daughter of Resident) published on 23 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Kenbrook is nothing less than outstanding, my family and I have been delighted with the support my mother has received. We have been given great piece of mind to know that she is in the very best of hands and we cannot praise the management and staff enough.


When you enter the building

at Kenbrook you're immediately greeted with a warm sense of hospitality, from both the staff and the residents cats! The home itself is surrounded by beautiful gardens and the rooms are both spacious and clean. As you walk around you are met with friendly faces and there is always someone readily on hand to offer their help and support.


Most importantly my mother is happy and contented in her new home and has settled in very well- something as a family we felt anxious about. We need not have worried though, as Kenbrook has really gone that extra mile to ensure that all my mothers needs are catered for-we cannot rate the care home highly enough, five stars!

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Maura


Thank you so much for the wonderful recognition you have given to the staff and services provided for your mother at Kenbrook. I agree that the home is particularly welcoming and warm and does give peace of mind to others, I am glad you feel this way.


Thank you for kindly taking the time to share your views, we will pass these kind sentiments back to the team.


Kind Regards


Deborah

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Review from Noreen R (Daughter of Resident) published on 20 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident of Kenbrook for nearly one year. We never thought we would have to put mum into a home but the severity of her dementia made it unavoidable. It was truly heartbreaking to see her like that but the staff were so wonderful and caring it made it so much easier for all of us. They
restored our faith in human nature and went above and beyond to ensure this time was comfortable for her. She unfortunately passed away on the 31st March and in the last week of her life they ensured she passed peacefully. I cannot thank the manager and her staff enough for their care

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Noreen


Thank you for the wonderful review of the way Kenbrook supported your mother. I agree that the staff do provide an exceptional service and I thank you for this wonderful recognition, I will relay this to the team there.


I am sorry for your loss though agreed it is reassuring that our loved ones last days were attended to with loving and caring support as I have witnessed there.


Do take care.


Kind Regards


Deborah

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Kenbrook is calculated as follows: ( (202 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 229 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenbrook is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

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Sarah Law

Job Title: Home Manager

Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

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