Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.9 139 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.
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Care Provided by Kenbrook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (139)

9.9

Kenbrook has a Review Score of 9.9 (9.877) out of 10, based on 16 reviews in the last 2 years.
Over all time Kenbrook has 139 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kenbrook
  • 53
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Total of 139, showing 121-139
Review from Colin C (Power of Attorney of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although living some distance from Kenbrook, I visit fairly frequently (more than once every two months), I seldom announce that I will be visiting. I have always found my 'ward' clean, well-dressed in a room which is spotless. I have sat with others in the dining room and on occasion sampled the food.
The care is exemplary and has been for many years. The staff are helpful, pleasant and clearly have my 'wards' best interest at heart - even under what are sometimes trying and testing circumstances.
Reply from Raden Mauremootoo, Area Manager at Kenbrook
Dear Colin,
Thank you for your lovely feedback regarding Kenbrook. I am so glad to hear that you are happy with the cleanliness of the home and the care is exemplary. Your feedback is important to…read more
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Review from Julia G (Daughter of Resident) published on 20 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kenbrook work effectively as a team and also treat each resident as an individual. Relatives and friends are welcomed and feel part of a large family. I cannot recommend this home highly enough - and this is said on the basis of a total six and a half years of care provided.
Reply from Deborah Langton, Area Manager at Kenbrook
Thank you, Julia, for sharing such a wonderful review for others to see. I am sure it will be very comforting to those searching for a nursing home for their parents too. I will feed back your…read more
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Review from Keith F (Son of Resident) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were truly blessed when we went to Kenbrook Nursing home - Not only my dad, who is now a resident there but also the whole family as we all know that dad is totally cared for, looked after and very much loved. All the staff are not only professional and caring but they ALL bring something very special
to the place - their smile, their laughter, their kindness, their energy, their individuality, their expert knowledge for caring for the old, with dementia and with very complicated needs. All the staff have each made a special connection with my dad, they each bring their very special personality to the workplace. But it is more of a vocation for each one of them as they give so so much- but "it is fully appreciated" in every way. Kenbrook Nursing home should be the "Governments Model" for all other nursing homes - for what they do so exceptionally well. Caring, Nursing and the Management of the Caring are all not easy jobs. Kenbrook achieves and maintains excellence in all areas !!
Reply from Deborah Langton, Area Manager at Kenbrook
Dear Keith

Thank you so much for taking the time to write this review. I know that Kenbrook put their all into achieving a high-quality service and consider themselves one large family and am so…read more
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Review from Harekrishna B (Husband of Resident) assisted by family/friend published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management at Kenbrook are exceptional. They took excellent care of my wife during her time there of almost 5 years. They looked after me too when I visited my wife every day. They are all kind and compassionate and I felt comfortable being there and so did my wife. They became like family
to me and it felt like home. I was able to stay by my wife's side all day and night when she became critical and was there with her when she passed. I am eternally grateful to all of them.
Reply from Deborah Langton, Area Manager at Kenbrook
Thank you so much to you and the assistance in Patricia in completing this review.

Your words give a sincerity that I am sure will offer great comfort to others looking for a nursing home for their…read more
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Review from Andrea A (Daughter of Resident) published on 23 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout my mother's stay at Kenbrook, my family and I had complete peace of mind that she was receiving the best possible care. Once my mother had adjusted, she was very happy and comfortable. Her room was full of family photos and things she liked and the staff always made her look beautiful every
day, even taking the time to put her on beloved pearls. During the last few months, when my mother took a turn for the worse, the staff were incredibly supportive and compassionate towards us. They ensured that we were always kept up to date of her condition and if she worsened, would call us to let us know, which is what we had requested. When my mother passed away, the management and staff were genuinely saddened and were a great comfort to us. Two of my mother's carers came to her funeral which was very touching. There is no doubt that choosing Kenbrook for my mother was an excellent decision. We are forever grateful to everyone at Kenbrook for taking such wonderful care of her.
Reply from Deborah Langton, Area Manager at Kenbrook
Dear Andrea

Thank you so much for sharing such wonderful sentiments and appreciation of the team at Kenbrook and the care and support they gave your mother. I will relay this to the team and thank…read more
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Review from Patricia W (Daughter of Resident) published on 18 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Kenbrook for almost 5 years. From the very first day, my family and I realised how lucky she was to be there. She needed a lot of care, following a second stroke and her need for care gradually increased over her time there until she passed away. The staff and management
are superb. They took great care of my mother throughout her time there and also of my elderly father who visited my mother every day. They are kind, patient and understanding. Clearly, many see their work as vocational, as although not an easy job in the slightest, they carry out their work with remarkable empathy. The turnover of staff is minimal and over the years many became like family, especially to my father. The home itself is spotless and my mother was always clean and immaculate when we visited. The lovely garden and family events they hold are an added bonus. It is clear that the residents are very happy. I would not hesitate to recommend them.
Reply from Deborah Langton, Area Manager at Kenbrook
Dear Patricia

Thank you so much for such a wonderful review, I agree that Kenbrook provides a home away from home and really care for our residents. I am glad that you and your mother found this…read more
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Review from Richard M (Son of Resident) published on 23 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kenbrook provided superb care and excellent nursing support for my mother. She required a high level of care due to her condition and without doubt, they made her last weeks as comfortable as we could have possibly been hoped. No task was too much and all the staff attended her with dedication and love
for their job. I can not thank them enough for what they did for my mother over the last weeks of her life.
Reply from Deborah Langton, Area Manager at Kenbrook
Dear Richard

Thank you so much for your words of thanks, such a wonderful review of the care given to your mother at Kenbrook. I will share these with the team as I know your words of appreciation…read more
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Review from Suzanne G (Daughter of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Kenbrook in May 2016 needing nursing care for PSP (Progressive Supranuclear Palsy). She had exceptional care until she died on 21st November 2016. The manager and administrator were outstanding and the nurses and carers were ever willing to help. Mum needed total assistance as she
was unable to do anything at all for herself but had full cognisance even though she lost her ability of speech. They loved her and gave her spiritual care first by loving her.
Reply from Deborah Langton, Area Manager at Kenbrook
Thank you so much for taking the time to complete this review of the care and support shown to your mum at Kenbrook. I know this will be a sad time still for you all and I offer my condolences. You…read more
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Review from Kathy C (Cousin of Resident) published on 12 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have been very impressed with all aspects of the facility at Kenbrook. In particular, we found the staff and management very caring and compassionate - nothing was too much trouble. My cousin was told that Kenbrook was her home and she was part of the family. She was not always the easiest
person to deal with but she was always treated with patience and respect, and she referred to her carers as "my lovely carers'. When she passed away suddenly the management and staff were genuinely upset at her passing, and were so kind and understanding as we went about the difficult task of packing up her things and tidying up her affairs. In the two years my cousin was at Kenbrook her health improved with good medical care and good food. Special thanks to the Managers for their wise and kind management and for the warm, family culture they have created. We are so glad we chose Kenbrook!
Reply from Deborah Langton, Area Manager at Kenbrook
Thank you so much for sharing your review of Kenbrook and of the family type care they provided to your cousin. I am sure others will be put at ease to know that great care like this is out there and…read more
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Review from Angela H (Sister-in-law of Resident) published on 5 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was immediately impressed when I first visited Kenbrook and was given a detailed tour of the home. Both residents and staff appeared to be happy, and I soon noticed mutual respect between the manager and staff, who regard themselves as the Kenbrook family. Kenbrook has a bright and airy feel, and
a variety of activities is
provided for those who would like to join in but with no pressure to do so against their will. In the past two years my sister-in-law, who was mentally alert, made many friends among the staff, overcoming her near blindness by learning to identify their voices. The manager and staff are exceptionally caring so that new residents soon adjust to their new circumstances. I have never doubted my decision to entrust my sister-in-law to their care and now that she has passed away I will miss seeing the friends I too have made at Kenbrook. If only the same could be said of all such establishments.


Keep up the good work and thank you.

Reply from Deborah Langton, Area Manager at Kenbrook
Dear Angela

Thank you so much for your wonderfully kind words for the care and support given to your sister-in-law at Kenbrook. They are definitely like one big family at the home and you are…read more
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Review from Jackie T (Sister-in-law of Resident) published on 31 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The love, care, and compassion my brother-in-law was given at Kenbrook was amazing. We could not have asked for any more from this marvelous home.


Having sadly been diagnosed with terminal cancer he spent the last six weeks of his life at Kenbrook and he described these as the happiest days of

his life. He felt both at home and at peace surrounded by people that loved and cared for him.


He passed away peacefully in the comfort of his own room with family and staff present.


We cannot thank the staff and management enough for the support they gave him and our family during this difficult period.


We cannot recommend this home highly enough. Rest assured this is the perfect home for your loved one.

Reply from Deborah Langton, Area Manager at Kenbrook
Firstly, I am so sorry for your loss. Secondly, thank you so much for not only taking the time to give a review rating for this service but for sharing yours and your brother-in-law's real life…read more
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Review from Mark W (Daughter of Resident) published on 12 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care staff and management really do care. They all showed lots of love and affection to my Mum who spent her last couple of weeks in Kenbrook 2 years ago.
My Dad, who became terminally ill this year had no hesitation in telling us that he wanted to spend his last days there too.
Most of the staff
were familiar to us from Mums time there and were very upset to see Dad so ill now. I knew he was in the most loving hands in the world.
Everyone receives more than what you could hope for in the way of friendship, help, advice, love.....I can't say enough.....I call them Angels.
Obviously, the professional healthcare is excellent and all the emotional care is given to all who enter, not just the residents.
Eternally grateful........
Reply from Deborah Langton, Area Manager at Kenbrook
Thank you for this wonderful review, it is heart warming to hear words spoken with such appreciation and affection.

I agree that the team really do care as if each resident were their own family…read more
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Review from A A (Friend of Resident) published on 26 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experienced two care homes previously, I have to say what a Godsend Kenbrook is. I know that my relative is cared for in a thorough, professional, respectful and caring way. Kenbrook has a caring attitude to not just the resident but to their family and friends and on a number of occasions
have provided very sensitive and loving care to me as a relative by way of support.
The administration is excellent - always helpful and efficient. My friends genuinely love coming to Kenbrook to visit their friend and the Kenbrook staff too - it is a Win Win - they give and receive joy and affirmation on making a visit. I can't truly express what a precious part Kenbrook is in my life and in that of my relative and friends. Thank you so much.
Reply from Deborah Langton, Area Manager at Kenbrook
Dear Ally

Thank you for sharing this review for Kenbrook. I agree the team there are like an extension of ones own family in the way they care about all. I am so glad to hear you feel this way…read more
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Review from B S (Son of Resident) published on 12 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The most peaceful home we have come across. Staff are very pleasant and family have peace of mind that Mum and all other residents are being well looked after. Well done Kenbrook, keep up the good work.
Reply from Deborah Langton, Area Manager at Kenbrook
Thank you for completing this review. It is great to know you feel peace of mind for the care that is delivered to mum and other residents by the Kenbrook team. It is so important to know that our…read more
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Review from Kim and Mandy (Daughter of Resident) published on 2 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother joined Kenbrook 2 years ago. She had Alzheimers for 12 years. We have very high praise for this unassuming nursing home. From day one, it was clear the staff go far beyond their paid job. Staff really got to know our mum and all her family. They treated us as a whole family not just an
elderly woman with Alzheimers. The home is like a 'home from home' with a very personal, dignified ethos. All the staff no matter what role, tried everything they could to ensure mum was comfortable and continued to eat and drink. Whenever we requested expert input (palliative care , GP) they were considerate and extremely efficient. Standards of personal care (washing/dressing etc) are very high. Her room was always immaculately clean. Mum was always washed, dressed and sitting in the one of the beautiful lounges that look out onto the well tended gardens. Her last days were filled with staff visiting her, prayers and genuine love for our mother. We are indebted to the whole team.
Reply from Deborah Langton, Area Manager at Kenbrook
Thank you so much for your wonderful heart felt review of the kindness and care given to your mum whilst she was living at Kenbrook. I know they miss your mum too, your mum was a wonderful lady and…read more
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Review from Paula H (Daughter of Resident) published on 15 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had a recent short stay at Kenbrook. It was his final wish to go there. We knew how wonderful all the staff were, there was no decision to be made as my Mother was a resident 2 years ago. Everybody at Kenbrook are angels, no exceptions. Our family are indebted to them all for their professionalism,
sensitivity and kindness. They all go far beyond the call of duty and nothing is too much trouble. I remember Dad saying they treated Mum like a queen, well they treated my father like a king. God bless all of them. I would have no hesitation in recommending Kenbrook to anybody.
Reply from Deborah Langton, Area Manager at Kenbrook
Dear Paula

I am so pleased that your father got his wish and that you found the support and care at Kenbrook to be so special. I agree this team does go that extra mile to make the residents stay…read more
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Review from Frances S (Wife of Resident) published on 26 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff, kind, caring, efficient and sympathetic. Cleanliness is excellent. Food is excellent. Activities are good but more needed.
Reply from Deborah Langton, Area Manager at Kenbrook
Dear Frances

I am so pleased that you are happy with the care provided at Kenbrook. I agree that they really do provide an exceptional service and will feed back your comments to the team.…read more
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Review from Maura D (Daughter of Resident) published on 23 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care at Kenbrook is nothing less than outstanding, my family and I have been delighted with the support my mother has received. We have been given great piece of mind to know that she is in the very best of hands and we cannot praise the management and staff enough.


When you enter the building

at Kenbrook you're immediately greeted with a warm sense of hospitality, from both the staff and the residents cats! The home itself is surrounded by beautiful gardens and the rooms are both spacious and clean. As you walk around you are met with friendly faces and there is always someone readily on hand to offer their help and support.


Most importantly my mother is happy and contented in her new home and has settled in very well- something as a family we felt anxious about. We need not have worried though, as Kenbrook has really gone that extra mile to ensure that all my mothers needs are catered for-we cannot rate the care home highly enough, five stars!

Reply from Deborah Langton, Area Manager at Kenbrook
Dear Maura

Thank you so much for the wonderful recognition you have given to the staff and services provided for your mother at Kenbrook. I agree that the home is particularly welcoming and warm…read more
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Review from Noreen R (Daughter of Resident) published on 20 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident of Kenbrook for nearly one year. We never thought we would have to put mum into a home but the severity of her dementia made it unavoidable. It was truly heartbreaking to see her like that but the staff were so wonderful and caring it made it so much easier for all of us. They
restored our faith in human nature and went above and beyond to ensure this time was comfortable for her. She unfortunately passed away on the 31st March and in the last week of her life they ensured she passed peacefully. I cannot thank the manager and her staff enough for their care
Reply from Deborah Langton, Area Manager at Kenbrook
Dear Noreen

Thank you for the wonderful review of the way Kenbrook supported your mother. I agree that the staff do provide an exceptional service and I thank you for this wonderful recognition, I…read more
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Kenbrook is calculated as follows: ( (167 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kenbrook is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sarah Law

Job Title: Home Manager Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kenbrook to verify any information. View our terms and conditions. Kenbrook has an Enhanced Service - more info.