Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.9 142 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.
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Care Provided by Kenbrook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Contact Kenbrook to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kenbrook to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (142)

9.9

Kenbrook has a Review Score of 9.9 (9.858) out of 10, based on 19 reviews in the last 2 years.
Over all time Kenbrook has 142 reviews.

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Reviewer Connection to Kenbrook
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Total of 142, showing 101-120
Review from J B (Daughter of Resident) published on 30 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here do their very best to make this a happy home. The manager is excellent and she seems to choose good people who stay. This means they have got to know my father and his ways and I feel that he is well looked after. The staff take the trouble to go the extra mile, every day, and this was
much appreciated by the family when they (the staff) arranged a small party with a delicious cake for my father's 90th.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for your review on Kenbrook and our dedicated team.
We are indeed lucky to have long-standing staff that get to know our residents and all their needs, likes & dislikes.
Dad really enjoyed his 90th birthday and loved his cake and it was lovely that you were able to have the wonderful celebration on his special day.
It is a privilege looking after Dad and getting to know your family. Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.
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Review from A G (Niece of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and compassion shown to my relative in their final days were outstanding as was the way in which they kept me fully informed at all times.
Reply from Marian O'Hara, Home Manager at KenbrookThank you Alison for your kind words. It is such a pity that Tony’s stay with us was so short. We enjoyed his humour. It is always a privilege to care for somebody at the end stage of their life. We hope we made this difficult period as comfortable for Tony as possible.
I will pass your kind words on to the team.
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Review from Elaine M (Daughter of Resident) published on 9 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Kenbrook for a few months following a long period in hospital. His care has been excellent during this time, we have seen a huge improvement in his health and he has settled in well. All the staff are very caring and clearly sensitive and respectful to the residents.
I am so grateful to everyone at Kenbrook and would highly recommend this home.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for your kind words in this review. We too are so pleased with your Dad’s progress since his admission to Kenbrook. We hope he will continue to improve so his day to day life will be enhanced by the daily activities and events in the home.
I shall pass on your comments to the team.
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Review from Jane M (Daughter of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Kenbrook for almost two months and we couldn’t be any happier with the standard of care he is receiving.


His health has improved even in this short space of time. He is clean shaven and well dressed whenever we visit. He always looks so well cared for.


He enjoys the food, which

is good and plentiful.


The staff are friendly, welcoming and very helpful. We can already see how fond my Dad is of them.


There is lots of space for my Dad to walk around in, both inside and out, which is very important. There are also many lovely areas for our family to come in and sit with him.


Kenbrook is an excellent home, and we are very happy we were able to find such a great place where our Dad could feel at home.

Reply from Marian O'Hara, Home Manager at KenbrookThank you Jane for your lovely comments re staff, home and the service delivered.
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Review from Carol L (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Until her death on 14/3/2018 the care provided by the staff was second to none. My mother enjoyed the many different activities and on many occasions involved her children to participate in the annual fete, bbq's and themed functions. Because of this, the family are committed to assisting in future
events at the home.
Reply from Marian O'Hara, Home Manager at KenbrookThank you Carol for this lovely review and for the commitment from the family for the continued support to the home. Together we can make someone's day special.
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Review from Michael L (Son of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my mother received from Kenbrook care home has been nothing less than first-class during her 10 years residency until she passed on the 14th March 2018. Staff have been professional, caring and sensitive to the needs of my mother as well as to the demands of those visiting the home, whether
family or friends.
In the latter stages of our mum’s life, it was quite evident that she was in extreme pain and discomfort with her every movement. Indeed this had a profound effect on her quality of life in every aspect and the entire staff team showed due care and diligence to her every need during this difficult period.
On behalf of my family, friends and relatives I would like to thank the entire staff team on the way in which they took care of our mother. I certainly will have no hesitation in recommending Kenbrook Care home to any potential residents in the future.
Reply from Marian O' Hara, Home Manager at KenbrookThank you, Michael, for your kind words. I will pass your comments on to the team. Our thoughts and prayers are with you and your family at this difficult time.
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Review from Alfred L (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been a resident for 10 years until her passing a few days ago. Throughout this period she has been made to feel 'at home' and we the members of our family have been accorded every privilege to make that a reality for us too. The last few months saw the management and staff go well beyond
what could have been reasonably expected to make all our lives easier in traumatic circumstances.
Reply from Marian O' hara, Home Manager at KenbrookThank you so much for your lovely words, we continue to miss the one in a million "Ma Fay" more than you will ever know.
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Review from Dianna (Daughter of Resident) published on 5 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was reluctant to place my 98-year-old father in care. However, his admission to Kenbrook House was the best thing to happen to him in his last few months. The warmth to us, the family, and the care he received was second to none.
Thank you to all of the team at Kenbrook.
Reply from Mo'hara, Home Manager at KenbrookThank you, Dianna, for this lovely review, your Dad coming to Kenbrook was one of the best things that happened to us too. Your Dad had such a large personality, was so loving and fun he made an impact on each of us daily, we miss everything about him as I am sure all of you do, his laugh and smile and the fond memories of him will remain with all of us for a long time to come. I still hear staff say do you remember when your Dad said ---- Thank you, Dianna, again.
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Review from Donna T (Niece of Resident) published on 2 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are all very caring, polite and extremely hard working.
I cannot thank them enough for the care and attention that they gave to my Aunt.
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Review from Lorna L (Daughter of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A superb team of staff, magnificently led by the manager. We couldn't have wished for, nor have received such excellent care for our mother, from this group of caring, compassionate and dedicated careers.
We have been delighted with the Care that our mother received over the past 10 years and would
recommend Kenbrook very highly to anyone we know. Eternally grateful.
Reply from Marian O' Hara, Home Manager at KenbrookThank you for your review, Lorna. Your Mother and your family have been such a huge part of Kenbrook daily life for so long, we will miss you all and wish to add that your Mother was a phenomenal woman and was truly blessed with such a loving, caring and dedicated family who brought her so much happiness. We hope your family continues to visit Kenbrook and of course help us with the music at our events!
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Review from Michelle K (Granddaughter of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana was a long-term resident who was cared for very well and died with dignity and love guaranteed by the very committed staff. We cannot say enough about the general immaculate nature of the common areas. About the fact that there were no overpowering smells. That the grounds were always immaculate.
That they provided music therapy. That there were fetes and activities for the residents. And, perhaps most significantly, that family was welcomed into.this secure environment - day or night. We will miss these ladies and gentlemen who've become like family to us. Would definitely recommend to other families needing an excellent environment for their loved ones, when remaining in their homes are no longer safe or viable options.
Reply from Marian O' Hara, Home Manager at KenbrookThank you so much, Michelle, for this review, your kind words inspire us and encourage us all to be the best we can be on a daily basis. We feel all residents should experience dignity and love at all times especially in their final days. It gives our team great pleasure to see families and their loved ones enjoying pleasant times together in an environment that is not a family home but we always like to think that our home is home to the families as well as our residents.
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Review from Sheila L (Daughter-in-law of Resident) published on 22 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kenbrook have provided excellent care for my mother in law whilst she was in the home for 10 years.
The home is friendly and you can literally visit at ANY time so you always know what is going on and the level of care received.
When taking my mother in law out there was never an issue
about the time of return.
The Manager said to treat Kenbrook as your own home.
The social activities are great and everyone is included no matter what their capabilities.
During the last few days of her life, my mother in law was treated with the utmost love and dignity. The Manager looked after her as if it was her own Mum.
In addition, all the family members were treated with kindness and we were provided with space to be together as well as refreshments.
We were allowed time to grieve once she had passed.
That kindness will never be forgotten.
Reply from Marian O' Hara, Home Manager at KenbrookDear Sheila, thank you so much for your review of Kenbrook. The staff are so appreciative of your lovely comments. After so many years of being a resident at Kenbrook, we feel such a void in the home now that your Mother in Law is no longer with us. We really miss her and of course, the whole family as you all spent so much time here in your home from home! We sincerely hope you will stay in contact with us here at Kenbrook and thank you once again for your review, we really appreciate you taking the time to share your experience.
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Review from Danny B (Son of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received was excellent. All staff were attentive, caring and on top of her needs. They stimulated her and treated her as a person at all times. They also knew what medication to give when, and helped her to die naturally and peacefully. The home is managed well and the nursing staff
were exceptionally caring.
Reply from Mohara, Home Manager at KenbrookThank you, Danny, for your feedback, the team at Kenbrook are forever striving to provide a good service for our service users. It is nice to hear that you and your family felt we had achieved this. Your mother only deserved the best, may she now rest in peace.
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Review from S A (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in two other care homes before Kenbrook, and Kenbrook is so much better than either of them.
I know my father is safe and cared for and he receives stimulation and entertainment.
He has dementia but in the 10 months he has been at Kenbrook we have seen a real improvement in his
condition.
When I visit I feel welcome and all the staff greet me.
The manager knows all the residents and their families.
I would highly recommend Kenbrook.
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Review from Sheila R (Friend of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to Kentbrook care home with a friend my god how beautiful this care home is. Absolutely spotless, the manager should be so proud of herself. It's like a hotel, I would rate it 5 stars for sure. All the staff are so helpful, coffee was served. The tables were all ready for the morning for breakfast
with white linen tablecloths. I have to say I have been in a few care homes in my time and this is 100% the best I've seen so far. I can see for myself they take pride in all their work.
Reply from Marian O' Hara, Home Manager at KenbrookDear Sheila,
Thank you so much for your lovely comments about our Nursing Home. We shall feedback your comments to our staff. Thank you once again.
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Review from Valerie S (Wife of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I consider myself lucky in finding such an excellent nursing home for my husband. The atmosphere is warm and pleasant and all residents are treated with kindness and respect. Nursing care is excellent in every way according to individual needs.
Reply from Marian O' Hara, Home Manager at KenbrookValerie, thank you so much for your lovely comments. Your kindness to all the staff in many different ways since your Husband's admission has been overwhelming. We endeavour to continue to offer the support and care that your Husband needs, we know it has not been an easy decision to place a loved one in a Nursing Home and we feel honoured that you trust us to provide the care your Husband needs.
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Review from Marilyn N (Daughter of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first visit to Kenbrook I knew it was the right home for my mum. She has been there almost a year now and this review is well overdue. I have scored 'excellent' in all categories, Kenbrook really is a 'home from home' and my mum settled very quickly. The management and staff are attentive and
caring. Nothing is too much trouble. The home is cheerful with lots of activities and staff are intuitive to residents needs. My mum's special diet nursing and spiritual needs are all catered for. This gives great peace of mind to know that she is in such a safe environment.
Reply from Marian O' Hara, Home Manager at KenbrookThank you for your lovely words about our team here at Kenbrook. It is never easy to place a loved one in a care home and we are glad that we meet your expectations. Your comments are even more valued because of your association with the care sector. Your Mother is very easy to care for due to her nature and appreciation for all assistance given. We will endeavour to continue meet all her care needs and please be assured that any care delivered will always be in her best interest. We are all for here you and your family at all times. Thank you once again!
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Review from Imelda S (Daughter of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother went to stay in Kenbrook in June 2016. From the moment she was received there, you were aware that she was cherished.
We cannot express our thanks, for all the love, support and compassion that all the family at Kenbrook gave our mother throughout her stay, and even more so in the final
months and days.
A number of members of the staff also attended our mother's funeral and we greatly appreciated their thoughtfulness.
Reply from Marian O' Hara, Home Manager at KenbrookThank you for your comments. Cherished she was indeed and one and all miss our little angel! The team at Kenbrook appreciate your continued support to the home and truly feel you are part of the Kenbrook family.
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Review from B D (Husband of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Kenbrook for more than 18 months. My family and I are completely satisfied with the care that she has had and the attention of the nursing and management. It could not be bettered.
Reply from Marian O' Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook.
We are so pleased to read your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to our team. We would like to say that your wife brings much laughter and humour to the home on a daily basis and for this we are grateful! It is a pleasure to support your family through what we understand is an extremely difficult time. We would like to remind you that we are always here for you! Thank you again.
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Review from Cathy D (Daughter of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been really overwhelmed with the care and thoughtfulness of the staff. Our mother was in the last stages of life and could not have been better cared for. We were also shown such consideration as we sat for hours with our mother. I cannot recommend this home highly enough. Care and compassion:
a perfect combination.
Reply from Marian O' Hara, Home Manager at KenbrookThank you for your review. It was a pleasure to look after your Mother, a woman of substance in every respect! Illness may rob a person of their true being but in your Mother's case, being a lady was very evident throughout her illness and the last stages of her life. Her presence and humanity will be missed by all the staff at Kenbrook and it was an honour and a privilege to have been able to support your Mother in her final days. Your continued support to the home is appreciated by all!
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Kenbrook is calculated as follows: ( (200 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 223 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Kenbrook is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sarah Law

Job Title: Home Manager Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

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