Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.9 134 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (134)

Total of 134, showing 101-120
9.9

Kenbrook has a Review Score of 9.9 (9.869) out of 10, based on 20 reviews in the last 2 years. Over all time Kenbrook has 134 reviews.

Overall Experience

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Date Published

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Review from Donna T (Niece of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are all very caring, polite and extremely hard working.
I cannot thank them enough for the care and attention that they gave to my Aunt.

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Review from Lorna L (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb team of staff, magnificently led by the manager. We couldn't have wished for, nor have received such excellent care for our mother, from this group of caring, compassionate and dedicated careers.
We have been delighted with the Care that our mother received over the past 10 years and would
recommend Kenbrook very highly to anyone we know. Eternally grateful.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for your review, Lorna. Your Mother and your family have been such a huge part of Kenbrook daily life for so long, we will miss you all and wish to add that your Mother was a phenomenal woman and was truly blessed with such a loving, caring and dedicated family who brought her so much happiness. We hope your family continues to visit Kenbrook and of course help us with the music at our events!

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Review from Michelle K (Granddaughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nana was a long-term resident who was cared for very well and died with dignity and love guaranteed by the very committed staff. We cannot say enough about the general immaculate nature of the common areas. About the fact that there were no overpowering smells. That the grounds were always immaculate.
That they provided music therapy. That there were fetes and activities for the residents. And, perhaps most significantly, that family was welcomed into.this secure environment - day or night. We will miss these ladies and gentlemen who've become like family to us. Would definitely recommend to other families needing an excellent environment for their loved ones, when remaining in their homes are no longer safe or viable options.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you so much, Michelle, for this review, your kind words inspire us and encourage us all to be the best we can be on a daily basis. We feel all residents should experience dignity and love at all times especially in their final days. It gives our team great pleasure to see families and their loved ones enjoying pleasant times together in an environment that is not a family home but we always like to think that our home is home to the families as well as our residents.

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Review from Sheila L (Daughter-in-law of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kenbrook have provided excellent care for my mother in law whilst she was in the home for 10 years.
The home is friendly and you can literally visit at ANY time so you always know what is going on and the level of care received.
When taking my mother in law out there was never an issue
about the time of return.
The Manager said to treat Kenbrook as your own home.
The social activities are great and everyone is included no matter what their capabilities.
During the last few days of her life, my mother in law was treated with the utmost love and dignity. The Manager looked after her as if it was her own Mum.
In addition, all the family members were treated with kindness and we were provided with space to be together as well as refreshments.
We were allowed time to grieve once she had passed.
That kindness will never be forgotten.

Reply from Marian O' Hara, Home Manager at Kenbrook

Dear Sheila, thank you so much for your review of Kenbrook. The staff are so appreciative of your lovely comments. After so many years of being a resident at Kenbrook, we feel such a void in the home now that your Mother in Law is no longer with us. We really miss her and of course, the whole family as you all spent so much time here in your home from home! We sincerely hope you will stay in contact with us here at Kenbrook and thank you once again for your review, we really appreciate you taking the time to share your experience.

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Review from Danny B (Son of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received was excellent. All staff were attentive, caring and on top of her needs. They stimulated her and treated her as a person at all times. They also knew what medication to give when, and helped her to die naturally and peacefully. The home is managed well and the nursing staff
were exceptionally caring.

Reply from Mohara, Home Manager at Kenbrook

Thank you, Danny, for your feedback, the team at Kenbrook are forever striving to provide a good service for our service users. It is nice to hear that you and your family felt we had achieved this. Your mother only deserved the best, may she now rest in peace.

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Review from S A (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in two other care homes before Kenbrook, and Kenbrook is so much better than either of them.
I know my father is safe and cared for and he receives stimulation and entertainment.
He has dementia but in the 10 months he has been at Kenbrook we have seen a real improvement in his
condition.
When I visit I feel welcome and all the staff greet me.
The manager knows all the residents and their families.
I would highly recommend Kenbrook.

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Review from Sheila R (Friend of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to Kentbrook care home with a friend my god how beautiful this care home is. Absolutely spotless, the manager should be so proud of herself. It's like a hotel, I would rate it 5 stars for sure. All the staff are so helpful, coffee was served. The tables were all ready for the morning for breakfast
with white linen tablecloths. I have to say I have been in a few care homes in my time and this is 100% the best I've seen so far. I can see for myself they take pride in all their work.

Reply from Marian O' Hara, Home Manager at Kenbrook

Dear Sheila,
Thank you so much for your lovely comments about our Nursing Home. We shall feedback your comments to our staff. Thank you once again.

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Review from Valerie S (Wife of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider myself lucky in finding such an excellent nursing home for my husband. The atmosphere is warm and pleasant and all residents are treated with kindness and respect. Nursing care is excellent in every way according to individual needs.

Reply from Marian O' Hara, Home Manager at Kenbrook

Valerie, thank you so much for your lovely comments. Your kindness to all the staff in many different ways since your Husband's admission has been overwhelming. We endeavour to continue to offer the support and care that your Husband needs, we know it has not been an easy decision to place a loved one in a Nursing Home and we feel honoured that you trust us to provide the care your Husband needs.

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Review from Marilyn N (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Kenbrook I knew it was the right home for my mum. She has been there almost a year now and this review is well overdue. I have scored 'excellent' in all categories, Kenbrook really is a 'home from home' and my mum settled very quickly. The management and staff are attentive and
caring. Nothing is too much trouble. The home is cheerful with lots of activities and staff are intuitive to residents needs. My mum's special diet nursing and spiritual needs are all catered for. This gives great peace of mind to know that she is in such a safe environment.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for your lovely words about our team here at Kenbrook. It is never easy to place a loved one in a care home and we are glad that we meet your expectations. Your comments are even more valued because of your association with the care sector. Your Mother is very easy to care for due to her nature and appreciation for all assistance given. We will endeavour to continue meet all her care needs and please be assured that any care delivered will always be in her best interest. We are all for here you and your family at all times. Thank you once again!

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Review from Imelda S (Daughter of Resident) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother went to stay in Kenbrook in June 2016. From the moment she was received there, you were aware that she was cherished.
We cannot express our thanks, for all the love, support and compassion that all the family at Kenbrook gave our mother throughout her stay, and even more so in the final
months and days.
A number of members of the staff also attended our mother's funeral and we greatly appreciated their thoughtfulness.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for your comments. Cherished she was indeed and one and all miss our little angel! The team at Kenbrook appreciate your continued support to the home and truly feel you are part of the Kenbrook family.

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Review from B D (Husband of Resident) published on 17 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at Kenbrook for more than 18 months. My family and I are completely satisfied with the care that she has had and the attention of the nursing and management. It could not be bettered.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook.
We are so pleased to read your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to our team. We would like to say that your wife brings much laughter and humour to the home on a daily basis and for this we are grateful! It is a pleasure to support your family through what we understand is an extremely difficult time. We would like to remind you that we are always here for you! Thank you again.

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Review from Cathy D (Daughter of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really overwhelmed with the care and thoughtfulness of the staff. Our mother was in the last stages of life and could not have been better cared for. We were also shown such consideration as we sat for hours with our mother. I cannot recommend this home highly enough. Care and compassion:
a perfect combination.

Reply from Marian O' Hara, Home Manager at Kenbrook

Thank you for your review. It was a pleasure to look after your Mother, a woman of substance in every respect! Illness may rob a person of their true being but in your Mother's case, being a lady was very evident throughout her illness and the last stages of her life. Her presence and humanity will be missed by all the staff at Kenbrook and it was an honour and a privilege to have been able to support your Mother in her final days. Your continued support to the home is appreciated by all!

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Review from Hazel D (Daughter of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the quality in the levels of care offered at Kenbrook by the manager and her team of nurses and care assistants are exceptional.

My mother has spent the last three-and-a-quarter years there, dying a couple of weeks ago just short of her 100th birthday. The care and attention she received
actually increased as she responded less and less. After three years at home with a live-in carer, her dementia had worsened as had her physical frailty. Then she moved to Kenbrook. Certain of the care assistants, in particular, perform well above their grades in terms of conscientiousness and devotion. On the day she died staff were in and out of her room to offer comfort and support both to my mother and to me. What touched me most of all was half a dozen waiting for me to come out of the room in order to give me a hug and a kiss.

Another friend of mine whose mother-in-law spent her last months at Kenbrook remarked that she could not have asked for greater compassion and dignity.

Reply from Marian O'Hara, Home Manager at Kenbrook

We just wanted to thank you for your lovely words regarding Kenbrook and the team. We would like to say that it has been a pleasure and a privilege to have known your Mother and your family and to have been able to help and support your Mother in her final journey. We are so sorry that she did not make her 100th Birthday and we all genuinely miss her lovely smile every day. Your message will be relayed to all staff members, as to hear such heartfelt words makes their job feel even more rewarding.

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Review from N K (Daughter-in-law of Resident) published on 16 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great service from the nursing staff and carers. My father in law is very ill with a head injury that changed his personality.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your words of kindness and although you may feel that your Father-in-law’s personality has changed we have never known him any other way than how he is now and we all appreciate his humour and his personality as one of our family members.

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Review from Ann D (Daughter of Resident) published on 31 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time that I visited Kenbrook, I knew that it was the right place for my Mum to spend her final years.


Kenbrook felt very homely and all of the staff were very warm and welcoming. The home was bright and cheerful with lots of photos and examples of recent activities on the walls of

the lounges, which were very spacious and overlooked the beautiful gardens.


All of the staff were very kind and very caring and always attentive to my Mum's needs. My Mum settled in straight away and she always seemed content and happy, which was a great relief to me.


My Mum stayed at Kenbrook for nearly two years until she recently passed away. During this time the level of care, she received, was first rate. Nothing was too much trouble for the staff and it gave me peace of mind that she was being cared for by such wonderful people in a safe and caring environment.

Reply from Raden Mauremootoo, Area Manager at Kenbrook

Dear Ann,
Thank you for taking the time to tell us about your experiences of Kenbrook.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to the staff team. Thank you again.

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Review from Colin C (Power of Attorney of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although living some distance from Kenbrook, I visit fairly frequently (more than once every two months), I seldom announce that I will be visiting. I have always found my 'ward' clean, well-dressed in a room which is spotless. I have sat with others in the dining room and on occasion sampled the food.
The care is exemplary and has been for many years. The staff are helpful, pleasant and clearly have my 'wards' best interest at heart - even under what are sometimes trying and testing circumstances.

Reply from Raden Mauremootoo, Area Manager at Kenbrook

Dear Colin,
Thank you for your lovely feedback regarding Kenbrook. I am so glad to hear that you are happy with the cleanliness of the home and the care is exemplary. Your feedback is important to us and will be shared with the team. Thank you again.

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Review from Julia G (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kenbrook work effectively as a team and also treat each resident as an individual. Relatives and friends are welcomed and feel part of a large family. I cannot recommend this home highly enough - and this is said on the basis of a total six and a half years of care provided.

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you, Julia, for sharing such a wonderful review for others to see. I am sure it will be very comforting to those searching for a nursing home for their parents too. I will feed back your wonderful comments to the team and thank you for taking the time to complete this review.


Regards


Deborah

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Review from Keith F (Son of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were truly blessed when we went to Kenbrook Nursing home - Not only my dad, who is now a resident there but also the whole family as we all know that dad is totally cared for, looked after and very much loved. All the staff are not only professional and caring but they ALL bring something very special
to the place - their smile, their laughter, their kindness, their energy, their individuality, their expert knowledge for caring for the old, with dementia and with very complicated needs. All the staff have each made a special connection with my dad, they each bring their very special personality to the workplace. But it is more of a vocation for each one of them as they give so so much- but "it is fully appreciated" in every way. Kenbrook Nursing home should be the "Governments Model" for all other nursing homes - for what they do so exceptionally well. Caring, Nursing and the Management of the Caring are all not easy jobs. Kenbrook achieves and maintains excellence in all areas !!

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Keith


Thank you so much for taking the time to write this review. I know that Kenbrook put their all into achieving a high-quality service and consider themselves one large family and am so pleased to hear this is what you and your dad have experienced too. Your sharing this is really appreciated and I will relay this back to the team, I know it will mean a lot to them.


Kind Regards


Deborah

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Review from Harekrishna B (Husband of Resident) assisted by family/friend published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Kenbrook are exceptional. They took excellent care of my wife during her time there of almost 5 years. They looked after me too when I visited my wife every day. They are all kind and compassionate and I felt comfortable being there and so did my wife. They became like family
to me and it felt like home. I was able to stay by my wife's side all day and night when she became critical and was there with her when she passed. I am eternally grateful to all of them.

Reply from Deborah Langton, Area Manager at Kenbrook

Thank you so much to you and the assistance in Patricia in completing this review.


Your words give a sincerity that I am sure will offer great comfort to others looking for a nursing home for their loved one. I will pass this wonderful tribute on to the team at Kenbrook. I am so pleased that, although it is a difficult time for family, you found great comfort and support from the team there.


Kind Regards


Deborah

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Review from Andrea A (Daughter of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my mother's stay at Kenbrook, my family and I had complete peace of mind that she was receiving the best possible care. Once my mother had adjusted, she was very happy and comfortable. Her room was full of family photos and things she liked and the staff always made her look beautiful every
day, even taking the time to put her on beloved pearls. During the last few months, when my mother took a turn for the worse, the staff were incredibly supportive and compassionate towards us. They ensured that we were always kept up to date of her condition and if she worsened, would call us to let us know, which is what we had requested. When my mother passed away, the management and staff were genuinely saddened and were a great comfort to us. Two of my mother's carers came to her funeral which was very touching. There is no doubt that choosing Kenbrook for my mother was an excellent decision. We are forever grateful to everyone at Kenbrook for taking such wonderful care of her.

Reply from Deborah Langton, Area Manager at Kenbrook

Dear Andrea


Thank you so much for sharing such wonderful sentiments and appreciation of the team at Kenbrook and the care and support they gave your mother. I will relay this to the team and thank you for taking the time to share this.


Kind Regards


Deborah

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Kenbrook is calculated as follows: ( (202 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 229 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenbrook is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

No image found

Sarah Law

Job Title: Home Manager

Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

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