Kenbrook

100 Forty Avenue, Wembley HA9 9PF
Review Us
9.9 139 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.

Care Provided by Kenbrook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Contact Kenbrook to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kenbrook to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)
9.9

Kenbrook has a Review Score of 9.9 (9.877) out of 10, based on 16 reviews in the last 2 years.
Over all time Kenbrook has 139 reviews.

Overall Experience
  • 127
  • 12
  • 0
  • 0
  • 0
Date Published
  • 139
  • 11
  • 12
  • 16
  • 123
Reviewer Connection to Kenbrook
  • 53
  • 18
  • 16
  • 8
  • 7
  • 7
  • 5
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 139, showing 101-120
Review from Jane M (Daughter of Resident) published on 13 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Kenbrook for almost two months and we couldn’t be any happier with the standard of care he is receiving.


His health has improved even in this short space of time. He is clean shaven and well dressed whenever we visit. He always looks so well cared for.


He enjoys the food, which

is good and plentiful.


The staff are friendly, welcoming and very helpful. We can already see how fond my Dad is of them.


There is lots of space for my Dad to walk around in, both inside and out, which is very important. There are also many lovely areas for our family to come in and sit with him.


Kenbrook is an excellent home, and we are very happy we were able to find such a great place where our Dad could feel at home.

Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you Jane for your lovely comments re staff, home and the service delivered.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol L (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Until her death on 14/3/2018 the care provided by the staff was second to none. My mother enjoyed the many different activities and on many occasions involved her children to participate in the annual fete, bbq's and themed functions. Because of this, the family are committed to assisting in future
events at the home.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you Carol for this lovely review and for the commitment from the family for the continued support to the home. Together we can make someone's day special.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael L (Son of Resident) published on 9 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care my mother received from Kenbrook care home has been nothing less than first-class during her 10 years residency until she passed on the 14th March 2018. Staff have been professional, caring and sensitive to the needs of my mother as well as to the demands of those visiting the home, whether
family or friends.
In the latter stages of our mum’s life, it was quite evident that she was in extreme pain and discomfort with her every movement. Indeed this had a profound effect on her quality of life in every aspect and the entire staff team showed due care and diligence to her every need during this difficult period.
On behalf of my family, friends and relatives I would like to thank the entire staff team on the way in which they took care of our mother. I certainly will have no hesitation in recommending Kenbrook Care home to any potential residents in the future.
Reply from Marian O' Hara, Home Manager at Kenbrook
Thank you, Michael, for your kind words. I will pass your comments on to the team. Our thoughts and prayers are with you and your family at this difficult time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alfred L (Son of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had been a resident for 10 years until her passing a few days ago. Throughout this period she has been made to feel 'at home' and we the members of our family have been accorded every privilege to make that a reality for us too. The last few months saw the management and staff go well beyond
what could have been reasonably expected to make all our lives easier in traumatic circumstances.
Reply from Marian O' hara, Home Manager at Kenbrook
Thank you so much for your lovely words, we continue to miss the one in a million "Ma Fay" more than you will ever know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Dianna (Daughter of Resident) published on 5 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I was reluctant to place my 98-year-old father in care. However, his admission to Kenbrook House was the best thing to happen to him in his last few months. The warmth to us, the family, and the care he received was second to none.
Thank you to all of the team at Kenbrook.
Reply from Mo'hara, Home Manager at Kenbrook
Thank you, Dianna, for this lovely review, your Dad coming to Kenbrook was one of the best things that happened to us too. Your Dad had such a large personality, was so loving and fun he made an…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Donna T (Niece of Resident) published on 2 April 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are all very caring, polite and extremely hard working.
I cannot thank them enough for the care and attention that they gave to my Aunt.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorna L (Daughter of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A superb team of staff, magnificently led by the manager. We couldn't have wished for, nor have received such excellent care for our mother, from this group of caring, compassionate and dedicated careers.
We have been delighted with the Care that our mother received over the past 10 years and would
recommend Kenbrook very highly to anyone we know. Eternally grateful.
Reply from Marian O' Hara, Home Manager at Kenbrook
Thank you for your review, Lorna. Your Mother and your family have been such a huge part of Kenbrook daily life for so long, we will miss you all and wish to add that your Mother was a phenomenal…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle K (Granddaughter of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nana was a long-term resident who was cared for very well and died with dignity and love guaranteed by the very committed staff. We cannot say enough about the general immaculate nature of the common areas. About the fact that there were no overpowering smells. That the grounds were always immaculate.
That they provided music therapy. That there were fetes and activities for the residents. And, perhaps most significantly, that family was welcomed into.this secure environment - day or night. We will miss these ladies and gentlemen who've become like family to us. Would definitely recommend to other families needing an excellent environment for their loved ones, when remaining in their homes are no longer safe or viable options.
Reply from Marian O' Hara, Home Manager at Kenbrook
Thank you so much, Michelle, for this review, your kind words inspire us and encourage us all to be the best we can be on a daily basis. We feel all residents should experience dignity and love at all…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila L (Daughter-in-law of Resident) published on 22 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kenbrook have provided excellent care for my mother in law whilst she was in the home for 10 years.
The home is friendly and you can literally visit at ANY time so you always know what is going on and the level of care received.
When taking my mother in law out there was never an issue
about the time of return.
The Manager said to treat Kenbrook as your own home.
The social activities are great and everyone is included no matter what their capabilities.
During the last few days of her life, my mother in law was treated with the utmost love and dignity. The Manager looked after her as if it was her own Mum.
In addition, all the family members were treated with kindness and we were provided with space to be together as well as refreshments.
We were allowed time to grieve once she had passed.
That kindness will never be forgotten.
Reply from Marian O' Hara, Home Manager at Kenbrook
Dear Sheila, thank you so much for your review of Kenbrook. The staff are so appreciative of your lovely comments. After so many years of being a resident at Kenbrook, we feel such a void in the home…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Danny B (Son of Resident) published on 28 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother received was excellent. All staff were attentive, caring and on top of her needs. They stimulated her and treated her as a person at all times. They also knew what medication to give when, and helped her to die naturally and peacefully. The home is managed well and the nursing staff
were exceptionally caring.
Reply from Mohara, Home Manager at Kenbrook
Thank you, Danny, for your feedback, the team at Kenbrook are forever striving to provide a good service for our service users. It is nice to hear that you and your family felt we had achieved this.…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S A (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in two other care homes before Kenbrook, and Kenbrook is so much better than either of them.
I know my father is safe and cared for and he receives stimulation and entertainment.
He has dementia but in the 10 months he has been at Kenbrook we have seen a real improvement in his
condition.
When I visit I feel welcome and all the staff greet me.
The manager knows all the residents and their families.
I would highly recommend Kenbrook.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila R (Friend of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to Kentbrook care home with a friend my god how beautiful this care home is. Absolutely spotless, the manager should be so proud of herself. It's like a hotel, I would rate it 5 stars for sure. All the staff are so helpful, coffee was served. The tables were all ready for the morning for breakfast
with white linen tablecloths. I have to say I have been in a few care homes in my time and this is 100% the best I've seen so far. I can see for myself they take pride in all their work.
Reply from Marian O' Hara, Home Manager at Kenbrook
Dear Sheila,
Thank you so much for your lovely comments about our Nursing Home. We shall feedback your comments to our staff. Thank you once again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie S (Wife of Resident) published on 21 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I consider myself lucky in finding such an excellent nursing home for my husband. The atmosphere is warm and pleasant and all residents are treated with kindness and respect. Nursing care is excellent in every way according to individual needs.
Reply from Marian O' Hara, Home Manager at Kenbrook
Valerie, thank you so much for your lovely comments. Your kindness to all the staff in many different ways since your Husband's admission has been overwhelming. We endeavour to continue to offer the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Marilyn N (Daughter of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first visit to Kenbrook I knew it was the right home for my mum. She has been there almost a year now and this review is well overdue. I have scored 'excellent' in all categories, Kenbrook really is a 'home from home' and my mum settled very quickly. The management and staff are attentive and
caring. Nothing is too much trouble. The home is cheerful with lots of activities and staff are intuitive to residents needs. My mum's special diet nursing and spiritual needs are all catered for. This gives great peace of mind to know that she is in such a safe environment.
Reply from Marian O' Hara, Home Manager at Kenbrook
Thank you for your lovely words about our team here at Kenbrook. It is never easy to place a loved one in a care home and we are glad that we meet your expectations. Your comments are even more valued…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Imelda S (Daughter of Resident) published on 4 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother went to stay in Kenbrook in June 2016. From the moment she was received there, you were aware that she was cherished.
We cannot express our thanks, for all the love, support and compassion that all the family at Kenbrook gave our mother throughout her stay, and even more so in the final
months and days.
A number of members of the staff also attended our mother's funeral and we greatly appreciated their thoughtfulness.
Reply from Marian O' Hara, Home Manager at Kenbrook
Thank you for your comments. Cherished she was indeed and one and all miss our little angel! The team at Kenbrook appreciate your continued support to the home and truly feel you are part of the…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B D (Husband of Resident) published on 17 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident at Kenbrook for more than 18 months. My family and I are completely satisfied with the care that she has had and the attention of the nursing and management. It could not be bettered.
Reply from Marian O' Hara, Home Manager at Kenbrook
Thank you for taking the time to review Kenbrook.
We are so pleased to read your feedback covering all aspects of our service. Your comments are much appreciated and will be fed back to our team. We…
read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cathy D (Daughter of Resident) published on 9 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been really overwhelmed with the care and thoughtfulness of the staff. Our mother was in the last stages of life and could not have been better cared for. We were also shown such consideration as we sat for hours with our mother. I cannot recommend this home highly enough. Care and compassion:
a perfect combination.
Reply from Marian O' Hara, Home Manager at Kenbrook
Thank you for your review. It was a pleasure to look after your Mother, a woman of substance in every respect! Illness may rob a person of their true being but in your Mother's case, being a lady was…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hazel D (Daughter of Resident) published on 16 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the quality in the levels of care offered at Kenbrook by the manager and her team of nurses and care assistants are exceptional.

My mother has spent the last three-and-a-quarter years there, dying a couple of weeks ago just short of her 100th birthday. The care and attention she received
actually increased as she responded less and less. After three years at home with a live-in carer, her dementia had worsened as had her physical frailty. Then she moved to Kenbrook. Certain of the care assistants, in particular, perform well above their grades in terms of conscientiousness and devotion. On the day she died staff were in and out of her room to offer comfort and support both to my mother and to me. What touched me most of all was half a dozen waiting for me to come out of the room in order to give me a hug and a kiss.

Another friend of mine whose mother-in-law spent her last months at Kenbrook remarked that she could not have asked for greater compassion and dignity.
Reply from Marian O'Hara, Home Manager at Kenbrook
We just wanted to thank you for your lovely words regarding Kenbrook and the team. We would like to say that it has been a pleasure and a privilege to have known your Mother and your family and to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N K (Daughter-in-law of Resident) published on 16 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great service from the nursing staff and carers. My father in law is very ill with a head injury that changed his personality.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for your words of kindness and although you may feel that your Father-in-law’s personality has changed we have never known him any other way than how he is now and we all appreciate his…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann D (Daughter of Resident) published on 31 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first time that I visited Kenbrook, I knew that it was the right place for my Mum to spend her final years.


Kenbrook felt very homely and all of the staff were very warm and welcoming. The home was bright and cheerful with lots of photos and examples of recent activities on the walls of

the lounges, which were very spacious and overlooked the beautiful gardens.


All of the staff were very kind and very caring and always attentive to my Mum's needs. My Mum settled in straight away and she always seemed content and happy, which was a great relief to me.


My Mum stayed at Kenbrook for nearly two years until she recently passed away. During this time the level of care, she received, was first rate. Nothing was too much trouble for the staff and it gave me peace of mind that she was being cared for by such wonderful people in a safe and caring environment.

Reply from Raden Mauremootoo, Area Manager at Kenbrook
Dear Ann,
Thank you for taking the time to tell us about your experiences of Kenbrook.
I am so pleased to hear your feedback covering all aspects of our service. Your comments are much appreciated…
read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Kenbrook is calculated as follows: ( (167 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kenbrook is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (12)

Loading...

Meet the Team (1)

No image found

Sarah Law

Job Title: Home Manager Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kenbrook to verify any information. View our terms and conditions. Kenbrook has an Enhanced Service - more info.