Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.9 139 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.
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Care Provided by Kenbrook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (139)

9.9

Kenbrook has a Review Score of 9.9 (9.877) out of 10, based on 16 reviews in the last 2 years.
Over all time Kenbrook has 139 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kenbrook
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Total of 139, showing 21-40
Review from George S (Friend of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attended a friend's 60th wedding anniversary tea party at the lounge. The staff were very friendly and helpful and made us feel welcome and made this memorable milestone even more lovely.
Reply from Sarah Law, Home Manager at Kenbrook
Thank you for your review. It is pleasing to hear that the staff added to your enjoyment of such a wonderful occasion.
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Review from Hope P (Son of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Kenbrook for twenty years which they celebrated in August. The staff both past and present have been remarkable. Her care has been exemplary. I could not recommend Kenbrook highly enough. They have been a gift to my mother and I.
Reply from Sarah Law, Home Manager at Kenbrook
Thank you for your wonderful review. It was hugely rewarding and a great privilege to have a celebration in honour of your mother’s 20 years residing in Kenbrook. Your mother is a remarkable woman,…read more
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Review from H B (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful care home. We are confident that our Mum is being well looked after. There is a good programme of activities and events. Every effort is made to create a home from home. Thank you!
Reply from Sarah Law, Home Manager at Kenbrook
Thank you for your wonderful review. It is a great sense of achievement to see this level of satisfaction with your mum’s care. It is a pleasure to care for someone so enchanting and full of spirit,…read more
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Review from J H (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are all continually pleased with the care our mother receives at Kenbrook. The staff are kind, competent and compassionate. They always offer a friendly greeting to family and friends and go out of their way to make things easy for us. We feel our mother is in many safe pairs of hands.
Reply from Sarah Law, Home Manager at Kenbrook
It has been very rewarding to see your mother continuing to have a good quality of life and her delight during family visits. All the team enjoy having your mother in Kenbrook and get much pleasure…read more
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Review from R E (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Kenbrook for just under a year. His health has gradually improved under the watchful care of the nurses. As he has regained strength, he has appreciated the church services and exercise activities provided. The team of carers work hard to keep him as independent as he can
manage, noting when more or less help is needed. When visiting, the carers have assisted in enabling Dad to have space with his visitors, including space for lunch together. He is assisted to visit his wife, who is also in Kenbrook.
Thank you to all the staff at Kenbrook, who are a loving team of devoted carers.
Reply from Sarah Law, Home Manager at Kenbrook
Your father has such an indomitable spirit and has been a stalwart visitor of your mother, even before his admission, and likewise, your mother’s resilience has been something we have all learnt from;…read more
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Review from C W (Daughter of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our parents now live at Kenbrook: one since 2019 and the second moved in a few weeks ago. The quality of the care given - before, during the Covid pandemic period (including when families were unable to visit) and since restrictions have eased - is outstanding, and we have experienced great warmth
from the staff towards both residents and all our family. The atmosphere is welcoming and full of life. Kenbrook feels like a community, as residents eat together in the dining rooms and there are plenty of activities and special events taking place. Winning staff team of the year and manager of the year at the 2022 Brent Care Awards is testament to the superb staff, as it is primarily the people who make Kenbrook the wonderful place it is. The facilities are good too. It may not be as plush as some homes, but Kenbrook is light-filled and spacious. The garden and enclosed courtyard garden are a lovely bonus. We are happy the long wait for a place is over, as is the new resident!
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to leave this wonderful review. Your family have been a big part of Kenbrook life for so long now and we are so pleased that the waiting for a placement is over and that…read more
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Review from M R (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good atmosphere ith friendly staff.
Residents always look happy.
Lots of activities.
Nice open spaces and clean.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for your review and positive feedback on Kenbrook and our service. We are glad you feel that our residents always look happy as enhancing their lives and bringing happiness, enables us to…read more
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Review from Alpa P (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Kenbrook with all the care and service they provide for our family. Always approach us with a professional and friendly manner. They look after our family member with all his needs and maintain the room with clean environment.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to review Kenbrook. We are pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be fed back to our team. It is our…read more
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Review from Johannah M (Wife of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Kenbrook since February 2018. My family and I have always found there is a culture of caring from the management, nurses, carers and cleaners. Residents are all treated with friendship and dignity. The home is always spotlessly clean.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to review Kenbrook. Your Husband settled well into life at Kenbrook, and it’s hard to believe that he has been with us for over four years now. We thank you sincerely for…read more
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Review from Liz G (Daughter-in-law of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is well cared for here at Kenbrook. He is happy, he is eating well compared to the last care home he was in. The nursing staff have been exceptional in looking after him. They keep us updated on all his needs, his care and anything we need to know. The care home has a lovely feel to
it as you come in. Staff are helpful and caring and I have no worries about him. Great care home.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you so much for taking the time to review Kenbrook. Your Father-in-law certainly has improved in his time with us and he is well settled at Kenbrook. Thank you for the contributions made by…read more
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Review from Claire L (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been living at Kenbrook since 2020 and is very settled there. She has good relationships with staff and other residents, despite her difficulties with verbal communication. It's lovely now the home is able to open up again since COVID restrictions have started to lift. It's a good place to
visit with my kids and my mum is happy there. Thank you staff at Kenbrook.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to review Kenbrook and our service. We too are happy that restrictions are lifted and you can now visit as a family with all the children, as we know how much your…read more
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Review from R H (Son of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the staff very friendly and helpful. Home is clean and seems well organised. Cannot say anything bad about the place.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to review Kenbrook. We are delighted that your mother has settled so well into life at Kenbrook and it’s hard to believe that she has been with us a year now. Now that…read more
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Review from S R (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Kenbrook since July 2016. My brother and I have always been very satisfied with the level of care she receives. The staff are attentive, considerate, reactive and friendly. And they have done an admirable job during the pandemic.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for your review of Kenbrook. Our residents' families have been immensely supportive to us, we thank you for all your support and your kind words and gifts of appreciation throughout the…read more
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Review from Paul T (Son of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the service to be friendly, helpful and constructive about the way that my mother's needs to be managed. The ability to navigate very challenging issues with my mother have always been handled with professionalism and courtesy. The management are dedicated, even when they are often understaffed
and underpaid.
Reply from Marian O'Hara, Home Manager at Kenbrook
We thank you for taking the time to review our service and I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that have really pulled together…read more
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Review from J M (Sister of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the home and the care my sister gets. She has been at Kenbrook for several years so we have seen how it runs before and since COVID19. That meant we have had no worries about her treatment when we were not allowed to visit during the lockdowns. All the staff are lovely and
friendly.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you so much for your review of Kenbrook. We have been very fortunate at Kenbrook throughout the pandemic and our families/relatives have been immensely supportive. Thank you again for your…read more
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Review from Jonathan F (Son of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kenbrook are attentive and caring to my mum, who has been with them for over a year now. The staff are helpful, professional and always willing to advise and assist with any enquiries.
The visitor area is always clean and tidy.
Reply from Marian O'Hara, Home Manager at Kenbrook
We thank you for taking the time to review our service, I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that get to know our residents and…read more
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Review from Jennifer C (Niece of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunty has been living in Kenbrook care home for nearly 1 year. My aunty is living with dementia. The staff have been very kind to her and understanding with her. They do so many activities with her, which she really enjoys. Last month it was her birthday and they put on a small spread for her. I
am very happy with all of the staff who treat me and my aunty with dignity.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to review Kenbrook and our service. Your aunty has settled well into life at Kenbrook and has made lots of new friends. Your aunty really enjoys the activities,…read more
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Review from Cathy B (Niece of Resident) published on 13 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve been visiting my auntie with my dad (his sister) for the last two years and I can honestly say from phoning to arriving you are treated with warmth care and professionalism. This year has been challenging with my father’s health and when we arrive the care and concern they show him is heartwarming.
My auntie always looks happy, well cared for and carers show compassion, they explain what is happening and what’s happening next which is crucial for those with dementia. Her birthday celebration was wonderful, I was taken back when she was presented with a gift from the staff, that’s what sets Kenbrook apart from other settings I’ve been to. They are special carers, particularly the management staff, I just feel very welcome when we visit. It’s a special place and staff seem to go the extra mile. Well done and thank you very much for all you do for my auntie I can clearly see she is loved and part of a beautiful community at Kenbrook.
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you so much for taking the time to leave this wonderful review of Kenbrook. Your aunt is a lovely lady and indeed a big part of our Kenbrook community. Your aunt settled so well with us from day…read more
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Review from Angela S (Daughter of Resident) published on 29 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to the staff for helping to make Mum's 86th birthday so special. They put up decorations, baked a cake and we had tea in a china set. We really appreciated spending a pleasant afternoon with her. She was so happy to see her granddaughters and great-granddaughters. The little ones were
at home and loved playing in the garden and with the memorabilia. My 7yr old granddaughter thought the hand whisk and globe were great. Mum was complimentary of the staff and said how well she is being looked after! This is so reassuring. Kenbrook, thank you from the bottom of our hearts!
Reply from Marian O'Hara, Home Manager at Kenbrook
Thank you for taking the time to review Kenbrook. Your Mother really did enjoy her special day and it was lovely that she was able to have her little garden party for her birthday! We encourage…read more
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Review from Lisa J (Friend of Resident) published on 29 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home is extremely clean and tidy. The staff are very attentive, friendly, considerate and caring. They treat all residents with the utmost respect and attend to them caringly. The nurses are lovely and are always happy to answer any questions you may have. The food offered to the residents
is well prepared. The staff ensure there is always something for residents to do, if they choose to participate, they also have dance nights for the more agile footed. I wholeheartedly would recommend this care home.
Reply from Marian O'Hara, Home Manager at Kenbrook
We thank you for taking the time to review our home and I shall pass on your kind comments regarding our staff to all of the team. We get to know our residents and their needs enabling the staff to…read more
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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.877 for Kenbrook is calculated as follows: ( (167 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.877
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kenbrook is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sarah Law

Job Title: Home Manager Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kenbrook to verify any information. View our terms and conditions. Kenbrook has an Enhanced Service - more info.