Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.9 142 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.
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Care Provided by Kenbrook

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Contact Kenbrook to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Kenbrook to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Person in Charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (142)

9.9

Kenbrook has a Review Score of 9.9 (9.858) out of 10, based on 19 reviews in the last 2 years.
Over all time Kenbrook has 142 reviews.

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Date Published
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Reviewer Connection to Kenbrook
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Total of 142, showing 21-40
Review from Jane C (Friend of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We recently were invited to share our friend's 60th wedding anniversary. We were welcomed by all the staff we came in contact with and met in a room allocated to the family. It was lovely to see how caring the staff were with them showing kindness and respect. Special cakes were made in the kitchen
to help celebrate the occasion.
Thank you very much.
Reply from Bernadette Reilly, Administration Manager at KenbrookThank you for your review of Kenbrook and our service. We feel proud to know that you felt welcomed at Kenbrook and found the staff to be kind and respectful. Your kind words are appreciated, and your comments will be passed on to the team. We are glad you enjoyed the Diamond Anniversary tea party; such a lovely afternoon and such a wonderful occasion. We look forward to welcoming you back to Kenbrook again.
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Review from Matthew E (Grandson of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing party to celebrate a 60th anniversary. Lovely speech from the manager and gifts for them along with a beautiful cake made by the home. Staff were excellent at making everything work and supporting them. Thanks to all the team for the amazing care and supporting them.
Reply from Bernadette Reilly, Administration Manager at KenbrookThank you for taking the time to review Kenbrook and our service. It truly was a great celebration, and we have to agree, the cake was beautiful. Our team take great pride in creating a lovely atmosphere for our residents and their guests. We are glad to read that you enjoyed the afternoon tea, a special occasion for a very special couple. We appreciate your kind words about our staff and shall pass your wonderful comments on to the team.
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Review from Peter S (Cousin of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We came to celebrate the Diamond Wedding Anniversary of my cousin and his wife (both residents). It was a happy occasion despite the dementia that now affects one of them. The staff were very supportive and joined us and it was a splendid tea!
Reply from Bernadette Reilly, Administration Manager at KenbrookWe are so glad that your family enjoyed the special day, it was lovely that you were all able to come together to celebrate such a momentous occasion. We are pleased that a lovely afternoon was had by all. We shall pass your kind words on to all the team and thank you for taking the time to review our service.
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Review from George S (Friend of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attended a friend's 60th wedding anniversary tea party at the lounge. The staff were very friendly and helpful and made us feel welcome and made this memorable milestone even more lovely.
Reply from Sarah Law, Home Manager at KenbrookThank you for your review. It is pleasing to hear that the staff added to your enjoyment of such a wonderful occasion.
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Review from Hope P (Son of Resident) published on 26 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Kenbrook for twenty years which they celebrated in August. The staff both past and present have been remarkable. Her care has been exemplary. I could not recommend Kenbrook highly enough. They have been a gift to my mother and I.
Reply from Sarah Law, Home Manager at KenbrookThank you for your wonderful review. It was hugely rewarding and a great privilege to have a celebration in honour of your mother’s 20 years residing in Kenbrook. Your mother is a remarkable woman, enduring her own health needs but never forgetting words of love and kindness to the staff who care for her. The staff have been duly thanked for their work.
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Review from H B (Daughter of Resident) published on 8 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a wonderful care home. We are confident that our Mum is being well looked after. There is a good programme of activities and events. Every effort is made to create a home from home. Thank you!
Reply from Sarah Law, Home Manager at KenbrookThank you for your wonderful review. It is a great sense of achievement to see this level of satisfaction with your mum’s care. It is a pleasure to care for someone so enchanting and full of spirit, and very much part of our Kenbrook family. It is also a benefit to have such an engaged family who visit whenever they can.
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Review from J H (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are all continually pleased with the care our mother receives at Kenbrook. The staff are kind, competent and compassionate. They always offer a friendly greeting to family and friends and go out of their way to make things easy for us. We feel our mother is in many safe pairs of hands.
Reply from Sarah Law, Home Manager at KenbrookIt has been very rewarding to see your mother continuing to have a good quality of life and her delight during family visits. All the team enjoy having your mother in Kenbrook and get much pleasure from the loving and appreciative interactions she has with them. Thank you for your kind words and for visiting often.
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Review from R E (Daughter of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been a resident at Kenbrook for just under a year. His health has gradually improved under the watchful care of the nurses. As he has regained strength, he has appreciated the church services and exercise activities provided. The team of carers work hard to keep him as independent as he can
manage, noting when more or less help is needed. When visiting, the carers have assisted in enabling Dad to have space with his visitors, including space for lunch together. He is assisted to visit his wife, who is also in Kenbrook.
Thank you to all the staff at Kenbrook, who are a loving team of devoted carers.
Reply from Sarah Law, Home Manager at KenbrookYour father has such an indomitable spirit and has been a stalwart visitor of your mother, even before his admission, and likewise, your mother’s resilience has been something we have all learnt from; they are certainly a big part of Kenbrook. It is pleasing to see that your parent’s care is recognised as being of a high standard. Having such a caring and engaged family is much appreciated, and thank you for your review.
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Review from C W (Daughter of Resident) published on 20 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both our parents now live at Kenbrook: one since 2019 and the second moved in a few weeks ago. The quality of the care given - before, during the Covid pandemic period (including when families were unable to visit) and since restrictions have eased - is outstanding, and we have experienced great warmth
from the staff towards both residents and all our family. The atmosphere is welcoming and full of life. Kenbrook feels like a community, as residents eat together in the dining rooms and there are plenty of activities and special events taking place. Winning staff team of the year and manager of the year at the 2022 Brent Care Awards is testament to the superb staff, as it is primarily the people who make Kenbrook the wonderful place it is. The facilities are good too. It may not be as plush as some homes, but Kenbrook is light-filled and spacious. The garden and enclosed courtyard garden are a lovely bonus. We are happy the long wait for a place is over, as is the new resident!
Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to leave this wonderful review. Your family have been a big part of Kenbrook life for so long now and we are so pleased that the waiting for a placement is over and that your mum and dad are back together again. We thank you for all your support and your thoughtful gifts of beverages and biscuits. I will pass on your lovely comments to the team and once again thank you for taking the time to leave your lovely review.
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Review from M R (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good atmosphere ith friendly staff.
Residents always look happy.
Lots of activities.
Nice open spaces and clean.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for your review and positive feedback on Kenbrook and our service. We are glad you feel that our residents always look happy as enhancing their lives and bringing happiness, enables us to help them live later life well. I will pass on your lovely comments to the team.
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Review from Alpa P (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Kenbrook with all the care and service they provide for our family. Always approach us with a professional and friendly manner. They look after our family member with all his needs and maintain the room with clean environment.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook. We are pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be fed back to our team. It is our privilege to be able to support your family member; thank you once again for your review.
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Review from Johannah M (Wife of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Kenbrook since February 2018. My family and I have always found there is a culture of caring from the management, nurses, carers and cleaners. Residents are all treated with friendship and dignity. The home is always spotlessly clean.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook. Your Husband settled well into life at Kenbrook, and it’s hard to believe that he has been with us for over four years now. We thank you sincerely for all your time and help given when visiting Kenbrook and attending all our events. Thank you for your review, and it is lovely to hear you are happy with the care we provide. I will pass on your comments to the Kenbrook team.
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Review from Liz G (Daughter-in-law of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is well cared for here at Kenbrook. He is happy, he is eating well compared to the last care home he was in. The nursing staff have been exceptional in looking after him. They keep us updated on all his needs, his care and anything we need to know. The care home has a lovely feel to
it as you come in. Staff are helpful and caring and I have no worries about him. Great care home.
Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for taking the time to review Kenbrook. Your Father-in-law certainly has improved in his time with us and he is well settled at Kenbrook. Thank you for the contributions made by your family and of course for the lovely cakes! We shall pass your comments to the team and thank you again for taking the time to review our service.
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Review from Claire L (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been living at Kenbrook since 2020 and is very settled there. She has good relationships with staff and other residents, despite her difficulties with verbal communication. It's lovely now the home is able to open up again since COVID restrictions have started to lift. It's a good place to
visit with my kids and my mum is happy there. Thank you staff at Kenbrook.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook and our service. We too are happy that restrictions are lifted and you can now visit as a family with all the children, as we know how much your Mother loves to see the children. We agree that Mum has settled well and is happy here, now that she can see all the Grandchildren, she is even happier. Thank you again for taking the time to review Kenbrook, we shall pass your comments to the team.
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Review from R H (Son of Resident) published on 14 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Found the staff very friendly and helpful. Home is clean and seems well organised. Cannot say anything bad about the place.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook. We are delighted that your mother has settled so well into life at Kenbrook and it’s hard to believe that she has been with us a year now. Now that the travel restrictions are less, it will be much easier for you the next time you come to the UK to see your mother and we look forward to welcoming you back to Kenbrook. Thank you again for your review.
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Review from S R (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Kenbrook since July 2016. My brother and I have always been very satisfied with the level of care she receives. The staff are attentive, considerate, reactive and friendly. And they have done an admirable job during the pandemic.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for your review of Kenbrook. Our residents' families have been immensely supportive to us, we thank you for all your support and your kind words and gifts of appreciation throughout the pandemic. We are so happy that you have finally been able to travel to the UK see your mother. Thank you again for your lovely review. I shall pass your comments to the team.
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Review from Paul T (Son of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the service to be friendly, helpful and constructive about the way that my mother's needs to be managed. The ability to navigate very challenging issues with my mother have always been handled with professionalism and courtesy. The management are dedicated, even when they are often understaffed
and underpaid.
Reply from Marian O'Hara, Home Manager at KenbrookWe thank you for taking the time to review our service and I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that have really pulled together to enable full staff cover throughout COVID and any difficulties it has brought. Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.
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Review from J M (Sister of Resident) published on 31 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the home and the care my sister gets. She has been at Kenbrook for several years so we have seen how it runs before and since COVID19. That meant we have had no worries about her treatment when we were not allowed to visit during the lockdowns. All the staff are lovely and
friendly.
Reply from Marian O'Hara, Home Manager at KenbrookThank you so much for your review of Kenbrook. We have been very fortunate at Kenbrook throughout the pandemic and our families/relatives have been immensely supportive. Thank you again for your lovely review. I shall pass your comments to the team.
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Review from Jonathan F (Son of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Kenbrook are attentive and caring to my mum, who has been with them for over a year now. The staff are helpful, professional and always willing to advise and assist with any enquiries.
The visitor area is always clean and tidy.
Reply from Marian O'Hara, Home Manager at KenbrookWe thank you for taking the time to review our service, I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that get to know our residents and their needs, therefore, enabling the staff to provide the care required by each individual, so we are happy to hear that you feel we are attentive and caring to your mum. We really appreciate you taking the time to share your experience of Kenbrook.
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Review from Jennifer C (Niece of Resident) published on 22 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunty has been living in Kenbrook care home for nearly 1 year. My aunty is living with dementia. The staff have been very kind to her and understanding with her. They do so many activities with her, which she really enjoys. Last month it was her birthday and they put on a small spread for her. I
am very happy with all of the staff who treat me and my aunty with dignity.
Reply from Marian O'Hara, Home Manager at KenbrookThank you for taking the time to review Kenbrook and our service. Your aunty has settled well into life at Kenbrook and has made lots of new friends. Your aunty really enjoys the activities, especially the baking club and the music groups. Thank you again for your review and kind words which I will share with the team.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Kenbrook is calculated as follows: ( (200 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 223 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Kenbrook is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

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Sarah Law

Job Title: Home Manager Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kenbrook to verify any information. View our terms and conditions. Kenbrook has an Enhanced Service - more info.