Kenbrook

100 Forty Avenue, Wembley HA9 9PF
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9.9 134 Reviews
  • Kenbrook, Wembley
Kenbrook, located in Wembley Park, north-west London specialises in a range of nursing and dementia care for up to 51 older people. Residents enjoy the extensive gardens along with a range of optional activities such as quizzes, arts and crafts, armchair exercises, puzzles and themed events throughout the year.

A warm and welcoming home, it prides itself in providing a homely, personalised environment and ensures residents and their families are at the centre of everything as are its core values of dignity and respect. Kenbrook believes in being open and fair as it strives to do the best possible and endeavours to meet its residents needs to enable them to live a fulfilled life in mind, body and spirit.

Residents living with dementia benefit from award-winning music therapy and interactive robotic pets and therapy dolls. A dedicated Chaplain provides pastoral support to residents and their families, whatever their beliefs.

The aim of carers is to achieve consistently high standards of care without compromising on a friendly environment and making the most of the homely comforts that contribute towards a satisfying daily lifestyle.

Kenbrook is part of MHA, a national charity that provides specialist care to over 19,000 older people across Britain, helping them to live later life well.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: £1794 – £2363
  • Self-Funded Nursing Dementia Care: £1884 – £2451

These prices are only a guideline, please contact Kenbrook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Sarah Law (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1991

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (51)

Kenbrook Reviews (134)

Total of 134, showing 21-40
9.9

Kenbrook has a Review Score of 9.9 (9.869) out of 10, based on 20 reviews in the last 2 years. Over all time Kenbrook has 134 reviews.

Overall Experience

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Date Published

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Review from C W (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents now live at Kenbrook: one since 2019 and the second moved in a few weeks ago. The quality of the care given - before, during the Covid pandemic period (including when families were unable to visit) and since restrictions have eased - is outstanding, and we have experienced great warmth
from the staff towards both residents and all our family. The atmosphere is welcoming and full of life. Kenbrook feels like a community, as residents eat together in the dining rooms and there are plenty of activities and special events taking place. Winning staff team of the year and manager of the year at the 2022 Brent Care Awards is testament to the superb staff, as it is primarily the people who make Kenbrook the wonderful place it is. The facilities are good too. It may not be as plush as some homes, but Kenbrook is light-filled and spacious. The garden and enclosed courtyard garden are a lovely bonus. We are happy the long wait for a place is over, as is the new resident!

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to leave this wonderful review. Your family have been a big part of Kenbrook life for so long now and we are so pleased that the waiting for a placement is over and that your mum and dad are back together again. We thank you for all your support and your thoughtful gifts of beverages and biscuits. I will pass on your lovely comments to the team and once again thank you for taking the time to leave your lovely review.

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Review from M R (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good atmosphere ith friendly staff.
Residents always look happy.
Lots of activities.
Nice open spaces and clean.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your review and positive feedback on Kenbrook and our service. We are glad you feel that our residents always look happy as enhancing their lives and bringing happiness, enables us to help them live later life well. I will pass on your lovely comments to the team.

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Review from Alpa P (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with Kenbrook with all the care and service they provide for our family. Always approach us with a professional and friendly manner. They look after our family member with all his needs and maintain the room with clean environment.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. We are pleased to read your positive feedback regarding our service. Your comments are much appreciated and will be fed back to our team. It is our privilege to be able to support your family member; thank you once again for your review.

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Review from Johannah M (Wife of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Kenbrook since February 2018. My family and I have always found there is a culture of caring from the management, nurses, carers and cleaners. Residents are all treated with friendship and dignity. The home is always spotlessly clean.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. Your Husband settled well into life at Kenbrook, and it’s hard to believe that he has been with us for over four years now. We thank you sincerely for all your time and help given when visiting Kenbrook and attending all our events. Thank you for your review, and it is lovely to hear you are happy with the care we provide. I will pass on your comments to the Kenbrook team.

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Review from Liz G (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is well cared for here at Kenbrook. He is happy, he is eating well compared to the last care home he was in. The nursing staff have been exceptional in looking after him. They keep us updated on all his needs, his care and anything we need to know. The care home has a lovely feel to
it as you come in. Staff are helpful and caring and I have no worries about him. Great care home.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to review Kenbrook. Your Father-in-law certainly has improved in his time with us and he is well settled at Kenbrook. Thank you for the contributions made by your family and of course for the lovely cakes! We shall pass your comments to the team and thank you again for taking the time to review our service.

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Review from Claire L (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Kenbrook since 2020 and is very settled there. She has good relationships with staff and other residents, despite her difficulties with verbal communication. It's lovely now the home is able to open up again since COVID restrictions have started to lift. It's a good place to
visit with my kids and my mum is happy there. Thank you staff at Kenbrook.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook and our service. We too are happy that restrictions are lifted and you can now visit as a family with all the children, as we know how much your Mother loves to see the children. We agree that Mum has settled well and is happy here, now that she can see all the Grandchildren, she is even happier. Thank you again for taking the time to review Kenbrook, we shall pass your comments to the team.

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Review from R H (Son of Resident) published on 14 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the staff very friendly and helpful. Home is clean and seems well organised. Cannot say anything bad about the place.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. We are delighted that your mother has settled so well into life at Kenbrook and it’s hard to believe that she has been with us a year now. Now that the travel restrictions are less, it will be much easier for you the next time you come to the UK to see your mother and we look forward to welcoming you back to Kenbrook. Thank you again for your review.

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Review from S R (Daughter of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Kenbrook since July 2016. My brother and I have always been very satisfied with the level of care she receives. The staff are attentive, considerate, reactive and friendly. And they have done an admirable job during the pandemic.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for your review of Kenbrook. Our residents' families have been immensely supportive to us, we thank you for all your support and your kind words and gifts of appreciation throughout the pandemic. We are so happy that you have finally been able to travel to the UK see your mother. Thank you again for your lovely review. I shall pass your comments to the team.

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Review from Paul T (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the service to be friendly, helpful and constructive about the way that my mother's needs to be managed. The ability to navigate very challenging issues with my mother have always been handled with professionalism and courtesy. The management are dedicated, even when they are often understaffed
and underpaid.

Reply from Marian O'Hara, Home Manager at Kenbrook

We thank you for taking the time to review our service and I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that have really pulled together to enable full staff cover throughout COVID and any difficulties it has brought. Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.

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Review from J M (Sister of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the home and the care my sister gets. She has been at Kenbrook for several years so we have seen how it runs before and since COVID19. That meant we have had no worries about her treatment when we were not allowed to visit during the lockdowns. All the staff are lovely and
friendly.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for your review of Kenbrook. We have been very fortunate at Kenbrook throughout the pandemic and our families/relatives have been immensely supportive. Thank you again for your lovely review. I shall pass your comments to the team.

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Review from Jonathan F (Son of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Kenbrook are attentive and caring to my mum, who has been with them for over a year now. The staff are helpful, professional and always willing to advise and assist with any enquiries.
The visitor area is always clean and tidy.

Reply from Marian O'Hara, Home Manager at Kenbrook

We thank you for taking the time to review our service, I shall pass on your kind comments regarding our staff to the team. We are lucky to have long-standing staff that get to know our residents and their needs, therefore, enabling the staff to provide the care required by each individual, so we are happy to hear that you feel we are attentive and caring to your mum. We really appreciate you taking the time to share your experience of Kenbrook.

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Review from Jennifer C (Niece of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunty has been living in Kenbrook care home for nearly 1 year. My aunty is living with dementia. The staff have been very kind to her and understanding with her. They do so many activities with her, which she really enjoys. Last month it was her birthday and they put on a small spread for her. I
am very happy with all of the staff who treat me and my aunty with dignity.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook and our service. Your aunty has settled well into life at Kenbrook and has made lots of new friends. Your aunty really enjoys the activities, especially the baking club and the music groups. Thank you again for your review and kind words which I will share with the team.

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Review from Cathy B (Niece of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been visiting my auntie with my dad (his sister) for the last two years and I can honestly say from phoning to arriving you are treated with warmth care and professionalism. This year has been challenging with my father’s health and when we arrive the care and concern they show him is heartwarming.
My auntie always looks happy, well cared for and carers show compassion, they explain what is happening and what’s happening next which is crucial for those with dementia. Her birthday celebration was wonderful, I was taken back when she was presented with a gift from the staff, that’s what sets Kenbrook apart from other settings I’ve been to. They are special carers, particularly the management staff, I just feel very welcome when we visit. It’s a special place and staff seem to go the extra mile. Well done and thank you very much for all you do for my auntie I can clearly see she is loved and part of a beautiful community at Kenbrook.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to leave this wonderful review of Kenbrook. Your aunt is a lovely lady and indeed a big part of our Kenbrook community. Your aunt settled so well with us from day one and is so easy to please as long as she has a cup of tea! Your family bring much warmth to the home on their visits and have been very generous in gifting chocolates and hand cream throughout this difficult period. We are delighted that your father is doing well and look forward to seeing you visit Kenbrook soon. Thank you again for your excellent feedback, we shall share your comments with the team.

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Review from Angela S (Daughter of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the staff for helping to make Mum's 86th birthday so special. They put up decorations, baked a cake and we had tea in a china set. We really appreciated spending a pleasant afternoon with her. She was so happy to see her granddaughters and great-granddaughters. The little ones were
at home and loved playing in the garden and with the memorabilia. My 7yr old granddaughter thought the hand whisk and globe were great. Mum was complimentary of the staff and said how well she is being looked after! This is so reassuring. Kenbrook, thank you from the bottom of our hearts!

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook. Your Mother really did enjoy her special day and it was lovely that she was able to have her little garden party for her birthday! We encourage family gatherings for birthdays and it has been such a shame that the pandemic has made this very difficult for everyone. It was lovely to see your Mother enjoying her birthday with her Grandchildren and Great Grandchildren around her. We are so pleased that a lovely afternoon was had by all. We shall pass your kind words on to all the team and thank you once again for leaving a lovely review of our service.

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Review from Lisa J (Friend of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is extremely clean and tidy. The staff are very attentive, friendly, considerate and caring. They treat all residents with the utmost respect and attend to them caringly. The nurses are lovely and are always happy to answer any questions you may have. The food offered to the residents
is well prepared. The staff ensure there is always something for residents to do, if they choose to participate, they also have dance nights for the more agile footed. I wholeheartedly would recommend this care home.

Reply from Marian O'Hara, Home Manager at Kenbrook

We thank you for taking the time to review our home and I shall pass on your kind comments regarding our staff to all of the team. We get to know our residents and their needs enabling the staff to provide the care required by each individual, even managing some fancy dance steps! Thank you once again for your review, we really appreciate you taking the time to share your experience of Kenbrook.

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Review from Anna G (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise highly enough the love and care my mother received at MHA Kenbrook. The whole staff and team are wonderful and were amazing providing support also to all of the family.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to review Kenbrook. Your mother was such a lovely lady and brought many joyful moments to the home. She loved to make other residents happy and sing songs to them, she loved to assist the staff in caring for others, such a kind and thoughtful lady. She is sadly missed from the home and it was a pleasure to have been able to care for your mother and to have been able to support your family in the time your mother was at Kenbrook. I shall pass your kind comments on to the team at Kenbrook and thank you once again for taking the time to post your review.

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Review from Veronique D (Friend of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and the residents are well looked after with so much love and care. The care home feels very much like home. The care home also provides excellent activities with are fun and entertaining.

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Review from CJ A (Relative of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was extremely happy. The carers were all compassionate, caring and friendly. I can’t thank them enough. Very clean and tidy. Beautiful garden. The carers were professional and showed dignity - outstanding.

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Review from Mary H (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has now been at Kenbrook for 4 months and his needs are challenging at times. We are so pleased with the care he receives and especially his 1-1 carer who he likes very much. Kenbrook is a very clean and inviting environment and we hope he remains here permanently. Many thanks to all.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you for taking the time to review Kenbrook and our service and for your nice comments. Your father has been teaching the staff Portuguese and credits them with top marks as his pupils! His lessons have become equally as important as his care and help us all communicate with him. Thank you again for your review.

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Review from Maria M (Next of Kin) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked around for a care home beforehand and I saw a manager who did an assessment on my next of kin in a step-down for which he only was there two days.
I then was taken around Kenbrook Wembley where I met the administrator who was brilliant and helped me through. All I can say is how amazing they
were with my next of kin, even the cleaners, and the chef was brilliant he always gave him a lovely Italian meal. The passion you all have for your residents, and it's like a big family. I give you 100% and over for the quality and all your standards are very high. Well done, you are all amazing. My next of kin has now passed and I'm sure he will be missed as he never moaned and was always grateful. A big thank you.

Reply from Marian O'Hara, Home Manager at Kenbrook

Thank you so much for taking the time to leave a review of our service especially at a time when things are extremely difficult for you with it being so soon after the loss of a loved one. We thank you for your kind words and shall pass your comments on to the whole team. We shall miss you coming to the home and all your support and kindness to the staff and myself. Thank you for all the efforts made by you in enhancing the life of your loved one, he was blessed to have you in his life, we all need a friend like you in our lives. Thank you again for taking the time to review Kenbrook.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Kenbrook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Kenbrook is calculated as follows: ( (202 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 229 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kenbrook is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (1)

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Sarah Law

Job Title: Home Manager

Joined: 2017

Sarah is Kenbrook's compassionate and dedicated Home Manager.

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