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- Excelcare Park Avenue Care Home







Park Avenue Care Home is a 51 bed dementia nursing home and nursing home, which supports those living with dementia and other conditions needing skilled nursing care.
Many residents are living with complex care needs, however, every resident is encouraged to be as active and involved in life in the home as they can be. Through PARC, the Park Avenue Resident’s Committee, everyone is invited to play an active role...
Care Provided by Excelcare Park Avenue Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Lounge and dining room on each floor
- Choice and variety of meals prepared on the premises
- Vintage tea room
- Activities such as exercise classes, gardening and sing-alongs
- Private GP or own GP if desired
- Wheelchair accessible building with lift
- Visiting Physiotherapist and access to the purpose-built gym in sister home
- Full daily laundry service
- Use of beautiful garden and BBQ in summer months
- Fully qualified nursing care staff
- All rooms are en-suite
- Hairdresser
- Visiting dentist
- Podiatry
- Newspapers
The price(s) shown are provided by the care home. Contact Excelcare Park Avenue Care Home for full pricing details and T&Cs.
Contact Excelcare Park Avenue Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Excelcare
- Private Owned
Person in charge
- Charlotte Goodfellow-Fernandez(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 3
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (51)
Visiting
- There are no visiting times, but the home has a protected meal times policy.
Parking
- The home has a private car park situated to the side of the building.
Excelcare Park Avenue Care Home Reviews (99)
Excelcare Park Avenue Care Home has a Review Score of 9.9 (9.922) out of 10, based on 18 reviews in the last 2 years.
Over all time Excelcare Park Avenue Care Home has 99 reviews.
The staff at the home are all excellent: competent, compassionate and communicative. I have yet to find one who has not been pleasant and chatty and honestly caring about all the residents and respectful of each other.
I came along to a cheese and wine evening they held recently and it was a great opportunity to meet other relatives and friends of residents and, most essentially, not feel alone in this journey.
Thank you so much for taking the time to share such thoughtful feedback about Park Avenue Care Home. It truly means a great deal to us. Thank you again for your trust and support, it is a privilege to care for your Dad.
Park Avenue Care Home has exceeded all our expectations. Before he was at this home, my Dad was not mobile (we never thought we'd see him walk again) and his social life was non-existent. Within two days of being at Park Avenue Care Home they had him walking and he was so much happier with all the social activities around him (he's been to the theater and a park). It's been so wonderful to see the positive change in him at this challenging time of his life.
Thank you for trusting us with your Dads care during such an important time in his life. Your feedback truly means a great deal to our whole team, and we will make sure your lovely comments are shared with everyone involved in his care.
Our aunt has been living at Park Avenue Care Home, and it's been a wonderful experience. She really enjoys her time there, and the staff are incredible-so kind, patient, and professional. The home is warm, comfortable, and beautifully maintained. The dementia care is excellent, giving her the support and attention she needs while keeping her engaged. We're so grateful for the care she receives every day.
Thank you so much for your incredibly kind and thoughtful message. It truly means a great deal to us.
Thank you again for taking the time to share your experience. we are so grateful for your trust.
The home itself is lovely, clean and welcoming.
The dementia support is brilliant, she feels safe, supported and stimulated every day.
It's such a relief to know she is in such good hands. Highly recommend!
We're absolutely delighted to hear that your nan is so happy at Park Avenue Care Home and that you've had such a positive experience. Knowing she feels safe, supported, and stimulated each day is exactly what we strive for, and your kind words are a real encouragement to our entire team.
Thank...
The manager and staff were always warm, caring and welcoming. They have a lovely, warm relationships with residents.
The nurses communicated well with me throughout and I was involved in the decision making process at all times.
The team at this care home are credits to their profession.
I can't speak highly enough of the Manager and staff who have always treated my aunt with care and respect.
It meant so much to know that my aunt spent her time in such a warm, friendly and happy home.
The staff seem to know each person they care for really well and understand their individual needs.
We were very grateful for the compassion shown during my aunt's final weeks. The staff didn't just care for her; they supported us as a family, we were comfortable and kept informed 24/7. They treated her with such dignity until the very end.
Thank you
Thank you so much for taking the time to share such a deeply meaningful message. Your words truly touch our hearts.
Most importantly, we are honoured to have cared for your aunt. Ensuring she was treated with dignity, respect, and compassion especially during her final weeks is something we hold...
This nursing home has wonderful staff who are dedicated and kind. The most important factor in any care home is management and the manager is excellent, we simply could not ask for more. In my view, all the staff here work so hard to make this a lovely, warm and caring environment for the residents. Another very important aspect is communication. The staff listen to the family's requirements and take on board any particular requests which engenders trust and confidence.
I'm incredibly proud of our team, and it's wonderful to hear that their dedication, kindness, and hard work have made such a positive impression. Creating a warm, caring...
The management and caring staff were all very friendly, and they took the time to show us around properly. My wife loves to dance, walk around, and help others, and I truly feel she is in the perfect home.
Knowing that your wife can continue to enjoy dancing, walking around, and helping others here is especially...
care home was reported by two paramedics for its lack of Duty of care provided to mum. No such concerns with Park Avenue. Only wish we'd have put her in their care initially. Can't emphasise enough just how fantastic the staff were. Fantastic rooms, spotlessly clean, the care given to mum especially whilst eating/drinking was excellent. We, as her family visited every day and found her clean and well tended. Often finding staff chatting with mum.
Sadly mum passed after a very short time. The care and support given to us was amazing and I can't praise them enough.
A big THANK YOU to all at Park Avenue. What beautiful souls you are.
If you find yourself facing one of the hardest decisions of your life, have a look around Park Avenue. You won't find better care for your loved one
We are especially grateful that you felt supported as a family...
Knowing our loved one is safe, happy, and cared for with dignity gives us complete peace of mind. We are extremely grateful to the entire team for everything they do.
This care home provides exceptional care in every sense. The staff are kind, patient, and attentive, always taking the time to understand residents' individual needs. Communication with families is excellent, and we are kept informed and reassured at all times.
The home itself is clean, comfortable, and well maintained, with a lovely atmosphere that truly feels like home rather than an institution. Activities are well planned and inclusive, helping residents stay engaged and happy.
I cannot thank the team enough for the compassion and professionalism they show every day. I would not hesitate to recommend this home.
Thank you so much for taking the time to share such thoughtful and generous feedback. Your kind words truly mean a great deal to our entire team.
I was incredibly impressed when I attended the Christmas lights switch-on at Park Avenue Care Home with my friend, whose grandma lives there. It was lovely to see so many people attend and come together to celebrate. The Christmas lights were absolutely beautiful and created such a warm, festive atmosphere. It's clear that a lot of care and effort goes into making residents and their families feel welcome and included. A truly wonderful experience.
Thank you so much for taking the time to share such a lovely review. We're delighted to hear that you enjoyed the Christmas lights switchon and that the atmosphere felt warm and festive. It means a great deal to us to know that residents, families, and friends felt welcome and able to come together to celebrate.
Caring staff who are prompt in caring for residents at normal times and when they might need special care. Particular touching how they spend time in ensuring the festive season is comfortable and happy for the residents!
Thank you so much for taking the time to leave such a kind review. Your feedback means a great deal to our team, and we're delighted to hear that you had a positive experience. We're grateful for your trust and support.
The staff are fabulous at Park Avenue! It's a very welcoming environment and my friend is very. happy staying there. He is no longer lonely and gets involved in many different activities that the staff put on for the residents. The food choices are great, the rooms are spacious and nothing is too much trouble. I'd definitely recommend Park Avenue.
Thank you so much for your kind words and thoughtful review! We truly appreciate your recommendation and will pass on your lovely feedback to our team- it means a lot to them. If there's ever anything more we can do, please don't hesitate to let us know.
April 25, mum moved to Park Avenue, in just a few weeks her condition has significantly improved and she is definitely now in the right place.
The management team communicate well and are a pleasure to work with, there are always enough staff on duty and the home is kept clean and tidy. Being a purpose built facility is definitely a huge advantage over the previous home which was an adapted old Edwardian house.
Park Avenue came highly recommended by a family friend and they were so right with their recommendation.
Thankyou.
The food is good
Any issues I have raised have been delete with immediately and to my satisfaction.
I am very pleased with this Care Home
Thank you so much for your kind words and thoughtful feedback. We're truly delighted to hear that you feel supported and reassured by the care our team provides.Thank you again for taking the time to leave a review.
The care home was spotless, the rooms are spacious and well-equipped and the care he got was fantastic. The staff were very professional, and empathic and treated the residents with dignity we couldn't have been happier with him going there.
The facilities in the home were fantastic - they seemed to have thought of everything.
Although my Dad didn't want to join in the activities, I could see that there were many varied activities and other forms of stimulation for the residents.
The Manager was excellent and very approachable, she operated an open-door policy and always knew what was going on with my Dad when I spoke to her.
My Dad's health improved and in fact, he actually rallied and was still with us 6 months later.
I would definitely recommend this home to other people.
Thank you so much for taking the time to share your positive experience at Park Avenue Care Home. We are truly grateful for your kind feedback and are so pleased to hear that your dad received the compassionate care he deserved during his time with us.
Our father has advanced dementia but we have comfort and peace of mind knowing he is safe and being treated with dignity. The home is immaculately clean and spacious, with large bedrooms. We also find the food varied and nutritious; the menu having recently been revamped. The activities team is also very nurturing and tries to gently engage the residents who are able with crafts etc.
Thank you very much for taking the time to send a review for Park Avenue. It is lovely to hear that you are happy with your Father's home. Kind regards.
The staff are always polite and even when busy, which tends to be often, are able to respond quickly to any requests made. The home is clean, safe, and secure, which provides me with reassurance that my father's care needs are being met. The activities and entertainment are also good, and it is clear that effort is made by the home to include as many residents as possible in these activities.
We are truly grateful for your thoughtful feedback about Park Avenue Care Home. It means the world to us.
Brought my Nan to see her old friend on the day the home was hosting their annual summer BBQ. My Nan had a fabulous time. We were very impressed with the cleanliness of the home and the staff were friendly and helpful.
Thank you so much for the review of Park Avenue - I'm glad to hear you enjoyed the summer BBQ.
The activities provided by the entertainments team are stimulating and great fun - ranging from quizzes, singing, cheese and wine evenings. The list is endless and visitors are always encouraged to join in. The recent musical-themed BBQ was a great success.
Overall a fabulous place and most importantly Mum is so very happy living here. An enormous thank you to all the wonderful staff at Park Avenue.
Thank you so much for your review of Park Avenue. We are glad you enjoyed the BBQ and look forward to seeing you at our next event.
The home has lots of events throughout the year and these are shared with families, allowing them to attend and join in. Communications are excellent, with regular meetings keeping families up to date with what's going on around the home. The home has a lovely secluded garden with birds, squirrels and nice plants. It has an activity room, offering indoor space for families to come together. The carers are very organised with hospital appointments and would always call me to advise of upcoming appointments and would organise transport. The staff always call if they have any concerns about residents which is reassuring.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (29) & Events (0)
- 14 Jul 2026
Today we enjoyed a fantastic trip to the historic Chislehurst Caves, escaping the summer heat while discovering the fascinating stories hidden beneath the ground. The cool surroundings made for the...
- 08 Jul 2026
It makes me deeply sad when people default to the stereotype that care homes are lonely, bleak or institutional places. Too often, care homes are spoken about as a last...
- 10 Jun 2026
A lovely morning with Jolly Holly performing old-time songs. Everyone was waving their flags, singing along, and enjoying the wonderful atmosphere. The music brought back so many happy memories, and...
There are no upcoming events for Excelcare Park Avenue Care Home.
Awards / Recognitions (15)
- 30 Jan 2026Recipient: Excelcare
- 31 Jan 2025Recipient: Excelcare Park Avenue Care Home
- 31 Jan 2025Recipient: Excelcare
Accreditations
There are no accreditations posted yet for Excelcare Park Avenue Care Home.
Meet the Team (3)

Charlotte qualified as an Adult Registered Nurse from the University of Southampton in 2014 and began her nursing career in an Accident and Emergency Department. Whilst she loved the excitement and adrenaline of working in an A&E, she found herself wanting to spend more time with her patients and their families. So, she decided to discover what other avenues were available outside of the acute hospital setting.
In March 2019, Charlotte joined Park Avenue as a Bank Nurse and found this new direction exceptionally satisfying. In October 2019, Charlotte took up the position of Deputy Manager at Park Avenue Care Home, before moving to a leadership capacity in a sister home in November 2020. Now, she has returned to Park Avenue as Home Manager, and looks forward to partnering with the people who live in our homes, their families and friends.

Olusola studied Business administrator degree at the University of East London, completing her BA HONS degree in 2008. Olusola went on to gain a variety of skills in marketing, administration and sales in a range of industries.
She joined Excelcare in December 2017 at Windmill Care Home and later moved to Park Avenue Care Home in June 2019. She enjoys meeting new people, being helpful and making a difference in people’s lives.

My name is Isabel Eaton, and I have been the receptionist at Park Avenue Care Home since February 2024. As the first point of contact for visitors, families, and professionals, I play an important role in ensuring everyone feels welcomed and supported from the moment they arrive.
My daily duties include answering phone calls and emails, greeting visitors, managing enquiries, and supporting the wider team with administrative tasks. I help keep the reception area running smoothly and work closely with colleagues to ensure communication across the home is clear and efficient.
I take pride in creating a friendly, calm, and welcoming atmosphere at Park Avenue, helping the people that live in the home, families, and visitors feel at ease whenever they visit or get in touch.
Frequently Asked Questions about Excelcare Park Avenue Care Home
What types of Care is Excelcare Park Avenue Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Excelcare Park Avenue Care Home have?
There are 51 Single Rooms.
What are the Facilities & Services at Excelcare Park Avenue Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Excelcare Park Avenue Care Home to the centre of Bromley?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Excelcare Park Avenue Care Home to verify any information. View our terms and conditions. Excelcare Park Avenue Care Home has an Enhanced Service -more info.