This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
These prices are only a guideline, please contact Barchester Queens Court Care Home to find out the exact price for your requirements.
If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.
There are no restrictions on visiting
there is a car park.
Barchester Queens Court Care Home has a Review Score of 9.9 (9.899) out of 10, based on 69 reviews in the last 2 years. Over all time Barchester Queens Court Care Home has 212 reviews.
Review from Affie B (Daughter of Resident) published on 5 August 2025
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Hello AffieYour review is so amazing - Thank you. I will definitely share this with our team. You know that we were sad to see your mother leave, but we understood why. We look forward to hearing from you and as you know; you all are always welcome here.
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Review from Fari B (Daughter of Resident) published on 28 July 2025
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Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
What can we say? we thank you for your appreciation of the work we do. However you know that we really enjoyed caring for your mother who has a great sense of fun and and would show us that she enjoyed life at Queens Court. We really enjoyed seeing how happy your mother was when you all visited and how you made her laugh. We wish her the best in her new care home and we look forward to seeing you on your next visit.
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Review from Michael B (Son of Resident) published on 11 July 2025
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Reply from Feedback Team, The Feedback Team at Barchester Queens Court Care Home
Hi Michael, thanks for taking the time to leave your review. We're sorry to learn of your experience, which differs greatly from other members of your family. Its lovely to hear that you changed your mind on wanting your mother to stay with us, and we'd gladly welcome you back again once we have a vacancy available to do so. Our records show you are in touch with our team who are looking into your financial concerns and we're grateful for your patience while we do this. We hope your mother has settled well in her new home. Kind regards, Barchester's Customer Feedback Team.
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Review from Masoud B (Son of Resident) published on 7 July 2025
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Review from Tansey W (Daughter of Resident) published on 19 May 2025
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Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your review. We knew that you and the family had a hard time seeing your mother in hospital for 4 months. Your patience and love kept your mother going and now she is getting stronger by the day. It is so nice for us to see this and to be part of it. Thankyou for this review and I will share your comments with the staff.
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Review from Seena C (Grandson of Resident) published on 19 May 2025
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you for taking the time to write this review. It is our pleasure to look after your grandmother and It is so nice to hear that you notice what we are doing when you visit. I will share your comments with the staff.
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Review from R H (Respite Resident) published on 12 May 2025
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Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your review. It was very kind of you to take the time to do this as you were recovering from an accident. You made great progress and went home as planned. It was not an easy time for you but you made it work. I will share your comments with the staff.
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Review from Patricia C (Respite Resident) published on 12 May 2025
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Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your review. Yes you volunteered here a long time ago and yes we have kept in touch all this time. You needed a period of respite and we were here - it is a compliment to us that your chose our home. Now that you are back in your house we will continue to keep in touch.
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Review from Patricia P (Friend of Resident) published on 12 May 2025
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Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for taking the time to write this review. As you know your friend is settling in well and we appreciate your support for us. It is also very nice to hear that you are happy with everything here. I look forward to seeing you on your next visit here.
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Review from Nina S (Daughter of Resident) published on 2 May 2025
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Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your comments. As you said your mother had a birthday party on 2 days after she moved into Queens Court. You and your family made this a very special occasion for her. It was fabulous and it made her so happy, we were very pleased that you let us do our part.
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Review from Nazneen R (Daughter of Resident) published on 14 April 2025
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Review from J P (Sister of Resident) published on 31 March 2025
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Dear JPThank you for your for very kind review following your visit. It was a pleasure to meet you and hear that you enjoyed your visit. As you said the team work very hard and you so appreciated the care we give. I will share your comments with the team. Thank you.
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Review from Donna R (Sister of Resident) published on 14 March 2025
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Review from S M (Friend of Resident) published on 6 March 2025
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Hello SMThank you for your very kind review. It is never easy to visit to a care home and so we appreciate the time you have taken to write this review after your visit.
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Review from Jackie B (Friend of Resident) published on 3 March 2025
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Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for taking the time to complete this review for us. It is nice to see you both involved in our activities when you visit. I will share your comments with the staff and we look forward to seeing you soon.
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Review from David V (Son of Resident) published on 21 February 2025
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Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you very much for your review. This period has not been easy for you all and we are so pleased that we could help you through it. Your father is settling and is getting used to us and we look forward to him getting more involved in the Queens Court Community.
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Review from Duncan I (Son-in-law of Resident) published on 20 February 2025
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Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home
Thank you. We appreciate the time you taken to review us.
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Review from Michelle B (Cousin of Resident) published on 13 February 2025
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Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for taking the time to submit your review. We are pleased that you find the care in our home helpful to your cousin and that she is improving. It is never easy moving to a care home and we are doing our best to assist her in her recovery. The good homecooked food and care are very important to her and we are pleased that she is benefiting from this here.
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Review from Margaret F (Wife of Resident) assisted by family/friend published on 31 January 2025
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Reply from Shaaron Caratella, Senior General Manager at Barchester Queens Court Care Home
Thank you for your very kind review of the 94th birthday party celebrated by you, your husband and the family. It was great family party and as you say the cakes were delicious. We were very happy to be able to make this possible.
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Review from Rachel H (Daughter of Resident) published on 31 January 2025
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Reply from Shaaron Caratella, Admin at Barchester Queens Court Care Home
Thank you for your very kind review which I will share with the team. We are delighted that your mum has settled in so well in Queens Court.
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The Review Score of 9.9 (9.899) out of 10 for Barchester Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.899 for Barchester Queens Court Care Home is calculated as follows: ( (727 Excellents x 5) + (60 Goods x 4) + (8 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 796 Ratings = 4.899
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Queens Court Care Home is based on 68 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 68 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Jul 2022
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Job Title: General Manager
Joined: 1998
I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.
The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.
Job Title: Deputy Manager
Joined: 1996
I am Radha. I have been part of Queens Court since 1996. My journey began here as a care assistant. I have been provided with numerous learning opportunities and I became a Care Practitioner in 2015. Queens Court recognised my capabilities and I was supported to pursue my dream of becoming a Nurse. I graduated the last year in 2019 and currently enjoying exploring the life of a nurse.
Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.
Job Title: Senior Registered Nurse/Speak Up Champion
Joined: 2019
I have been a dedicated nurse at Queens Court since 2019, committed to providing high-quality care to our residents. My focus is not only on ensuring the well-being of those we care for but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.
As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.
Job Title: Head of Hotel Services
Joined: 2005
I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.
Job Title: Regional Support/Head of Maintenance
Joined: 2006
I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.
At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.
Job Title: Admin Assistant
Joined: 1997
I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.
Job Title: Activities Co-ordinator/Community Engagement
Joined: 2018
We are delighted to introduce Emilia as our Activities Lead. Emilia has been part of Queens Court for some time and is excellent in ensuring our residents have a full and interesting life introducing many new hobbies, activities and experiences!
Job Title: Register General Nurse - Dementia Champion
Joined: 2022
My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.
Job Title: Care Practitioner/Continence Champion
Joined: 2014
My role as Continence Champion is to provide support in all areas required to meet the needs of the person experiencing incontinence. It covers assessment, physical support, advice and access to appropriate equipment and supplies, such as incontinence pads.
Job Title: Senior Care Assistant/Dignity Champion
Joined: 2021
My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.
Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.
Using appropriate resources that fit our local environment.
Job Title: Care Practitioner/Palliative Champion
Joined: 2019
My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.
Job Title: Activities Assistant/Namaste Champion
Joined: 2023
I am Tisha Patel. I am an Activities Assistant.
I love being a part of the Activities Team so that I can make some contribution to making resident's life and daily living better by giving them Namaste Therapy because of my interest in making residents happy.
My role is to give the therapy to the residents. The therapy involves welcoming them, hand massage, head massage, relaxation exercise, breathing exercise, nail care, hydration, sense of touch, sense of flavour, reminiscence, and relaxing in the therapy room with diffusor on with the relaxing essential oils.
Job Title: Physiotherapist
Joined: 2022
Andy is loved by the residents, you can meet him in Queens Court on Mondays and Thursdays and conducts individual and group classes.
Job Title: Head Chef
Joined: 2010
Kim is an excellent Chef who carefully plans all meals to make them diverse, colourful and delicious.
Job Title: Gp
Joined: 2020
Our GP doctor who visits our residents every Tuesday
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Queens Court Care Home to verify any information. View our terms and conditions. Barchester Queens Court Care Home has an Enhanced Service - more info.