Barchester Queens Court Care Home

32/34 Queens Road, Wimbledon, London SW19 8LR
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9.9 212 Reviews
  • Barchester Queens Court Care Home, London
Queens Court is based in the heart of Wimbledon SW19. This unique city boutique care home is located in a residential street just minutes away from the train, tube and tram service. Easily located beside the newly rebranded Wimbledon Quarter, Queens Court offers person centred care to those who require respite, convalescence, dementia and nursing care.

Staff are well trained in Dementia Care, up to date clinical courses and the Gold Standards Framework for End of Life Care. The home always has qualified nurses on duty as well as senior care staff. There is a ‘getting to know you’ booklet and the team know residents very well. They provide exceptional personalised care and offer a range of activities to meet everyone’s likes. A retained GP visits every week or when required.

The team ensures that the residents feel comfortable, maintaining their independence and ensuring they feel as active as possible. The Activity Co-coordinator organises amazing and interesting events and outings in the minibus. These activities are part of the package of care.

The Head Chef and his team ensures that seasonal menu in the Courtyard Restaurant and room service is of the highest standard and quality. The produce is fresh and they are trained to provide the required textures if required.

The spacious, contemporary interiors all have Wi-Fi access and are conducive to relaxation and create a feeling of relaxation and homeliness. Some bedrooms have their own patio space, all have flat screen televisions provided and can accommodate personal furniture and pictures.

Queens Court also features extra services such as physiotherapy and a visiting beautician.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 43 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Nursing Care: from £2116

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.

These prices are only a guideline, please contact Barchester Queens Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Shaaron Caratella (General Manager)

Local Authority / Social Services

Admission Criteria

  • Elderly Frail, Dementia, Residential
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (43)

Visiting

  • There are no restrictions on visiting

Parking

  • there is a car park.

Barchester Queens Court Care Home Reviews (212)

Total of 212, showing 181-200
9.9

Barchester Queens Court Care Home has a Review Score of 9.9 (9.899) out of 10, based on 69 reviews in the last 2 years. Over all time Barchester Queens Court Care Home has 212 reviews.

Overall Experience

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Date Published

212
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Review from Sophie M (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has settled in extremely well at Queens Court and seems perfectly happy here. She is well looked after, well-fed and enjoys the atmosphere and activities. Whenever I visit, I find her sitting in the communal area and she obviously benefits from contact with the other residents. The staff are
always very friendly and helpful.

Reply from Peter Shevlin, Administrator at Barchester Queens Court Care Home

Thank you for your review Sophie - We are glad your mum has settled so well at Queens Court.

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Review from P W (Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always think that it is not just one person who is the carer for the day looking after you but to the members of staff also. There is a routine and those foremost that keep my room clean and tidy. Importantly too, there are activities to join. So together with food nicely cooked and presented must
make for a care home to be recommended.

Reply from Peter Shevlin, Administrator at Barchester Queens Court Care Home

Thank you - It is great to see a review from an actual resident. We love having you at Queens Court!

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Review from S B (Goddaughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my Godmother, I get a warm welcome from the staff and tea or coffee and biscuits and cake arrive promptly. Now that my Godmother is unable to see clearly all the staff take this into account and are helpful. Occasionally the hot is not hot which is a shame and the food is very good.

Reply from Peter Shevlin, Administrator at Barchester Queens Court Care Home

Thank you for your review - it's always a pleasure to see you at Queens Court.

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Review from M M (Friend of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit once every few weeks to share time with my good friend. Usually, I attend the music therapy day and join him for lunch. I always receive a warm welcome. The staff are friendly and now recognise me.
I also talk to them about my friend and they come across as friends and are attentive to his
needs and difficulties.
In the summer it is nice to sit together in the garden. I always look forward to my visits and enjoy them.

Reply from Peter Shevlin, Administrator at Barchester Queens Court Care Home

Thank you - we are glad you enjoy your visits to Queens Court.

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Review from John F (Son of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Queens Court for almost 18 months, and in that time her health has improved considerably, which must be largely attributable to the excellent care on offer. Almost without exception, the staff are friendly, patient and caring, and seem genuinely to enjoy their work. As a result,
residents, for the most part, seem happy too. There's plenty going on during the day, and excellent food. My only criticism would be that some rooms are quite small, but there's not a lot the management can do about that.

Reply from Peter Shevlin, Administrator at Barchester Queens Court Care Home

Thank you, John, for your review of Queens Court.

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Review from M C (Friend of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see I am extremely satisfied with all aspects of this care home, but in addition, I would like to add that the staff are all very friendly and helpful.

Reply from Peter Shevlin, Administrator at Barchester Queens Court Care Home

Thank you for your kind review.

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Review from Fiona B (Niece of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As relatives of a former resident, who sadly passed away in February 2017, we were invited back to a memorial service in his memory, along with other residents' family members. It was very carefully planned with the main focus on happy memories. The home manager, priest, music therapist and volunteers
all took part. We were impressed with the new refurbishments which had occurred in the past few months.

Reply from Peter Shevlin, Administrator at Barchester Queens Court Care Home

Thank you for your kind words Fiona.

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Review from John B (Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The reception was welcoming and efficient in helping me settle into the room. Timetable and layout were fully explained. Faulty television was quickly replaced. The room is satisfactory but the en-suite is small for accommodating rollator.
Caring and catering staff are friendly and considerate at all
times.

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Review from A N (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run care home where residents are treated with respect.

Reply from Peter Shevlin, Administrator at Barchester Queens Court Care Home

Thank you A N for such a kind review.

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Review from Elizabeth B (Wife of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband benefitted greatly from Queens Court, after having had 12 weeks in hospital. He improved greatly after 2 days, walked unaided within the zimmer frame. The happy atmosphere created by the carers made such a difference and every helper showed care and empathy for each patient.
For every resident
to go down to the dining room for lunch and supper makes them feel part of the group and gives a feeling of belonging.
Also, the various activities were uplifting, especially the music and art therapies.

Reply from Shaaron Caratella, General Manager at Barchester Queens Court Care Home

Thank you for your kind words - we are pleased to hear that your husband is continuing to get stronger every day.

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Review from Susan L (Daughter of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mother twice a year. I live in California USA. Each visit I am so very impressed by the caring and helpful staff. The Manager is amazing and her compassion well appreciated. The facility always looks marvellous.

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Review from Michael P (Resident) assisted by family/friend published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I missed my wife very much, but I was made to feel comfortable and not too lonely, and cared for. I understand that occasionally I have to be away from her to give her a rest.
I really enjoyed the food. I spent most of my time sitting in the sun and enjoying the pretty garden. I do not think I took
part in any activities, as I am not able to remember. My room was near the entrance so I was happy to be there and I did not feel isolated.

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Review from Bernard M (Nephew of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly welcome from staff.
Good service with tea.
Clean.
Excellent.

Reply from Amanda Wilsher, Admin Assistant at Barchester Queens Court Care Home

Thank you for your review.

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Review from Beryl H (Friend of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care in Barchester Queens Court Care Home extremely good. The staff are always very pleasant and helpful. Residents are sometimes uncooperative but are still treated with patience and understanding. The food is really very good and is presented in an appetising way. Tea or coffee is
offered to visitors whatever time they arrive.

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Review from K K (Friend of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been coming in to visit my parent's friends for almost a year now. The home is always friendly and bright and they're really happy there. They go out on trips and even have birthday teas. They are very well looked after.

Reply from Amanda Wilsher, Receptionist at Barchester Queens Court Care Home

Thank you for your review of Queens Court. We are always pleased to have such reviews.

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Review from C R (Friend of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Queens Court are always polite, helpful and friendly. The room is always clean and well presented. The food is excellent, especially during birthday events.

Reply from Amanda Wilsher, Receptionist at Barchester Queens Court Care Home

Thank you very much for your review.

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Review from David H (Friend of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Barchester Queens Court for many years now to visit my friend and another resident, now sadly passed. I have always found the staff all very pleasant, helpful and always willing to go an extra mile for the person asking. The restaurant is always a pleasant experience with never
a meal not liked. The whole atmosphere at Barchester Queens Court is always friendly, relaxed and enjoyable.

Reply from Amanda Wilsher, Receptionist at Barchester Queens Court Care Home

Thank you for your review.
We at Queens Court are very pleased to receive such high praise, especially for our Hospitality.

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Review from Angela W (Wife of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Queens Court on 31st October 2016 having been in a home in Beckenham. I had heard of The Barchester Healthcare Group from my sister who's husband had been in a different branch. I am an ex-ward sister and I can not fault this home. The general manager has her finger on
the pulse, with extremely high standards of care which passes down throughout the home. My Husband appears to have settled in well and I would certainly recommend this home.

Reply from Amanda Wilsher, Receptionist at Barchester Queens Court Care Home

Thank you for your review.
Queens Court is pleased that you are still in touch with us and thank you for your praise.

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Review from J W (Niece of Resident) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my Aunt at Queens court I am always impressed by the staff who work there. They are all welcoming and friendly to me and very kind with my Aunt.

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Review from Teresa S (Friend of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend became one of your residents in 2013 after ill health and dementia. I had been her hairdresser for many years. After my salon closed, I went to my friends home to carry on caring for her hair and nails. Barchester Queens Court Care Home kindly agreed I could continue and myself and my
friends family wanted this as most of my friends family live overseas. Although my friend's dementia is getting worse, she is so well looked after and the staff care for her and all the residents as well, by always doing a lot of different activities and encouraged everyone who wants to join in. I visit many homes as all of my clients are elderly and Barchester Queens Court Care Home is by far the best.

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Current Review Score: 9.9 (9.899)

Overview of Review Score

The Review Score of 9.9 (9.899) out of 10 for Barchester Queens Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 69 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 68 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.899 for Barchester Queens Court Care Home is calculated as follows: ( (727 Excellents x 5) + (60 Goods x 4) + (8 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 796 Ratings = 4.899

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Queens Court Care Home is based on 68 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 68 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (89)

Meet the Team (15)

Shaaron

Shaaron Caratella

Job Title: General Manager

Joined: 1998

I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.


The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.

Radha

Radha Squires

Job Title: Deputy Manager

Joined: 1996

I am Radha. I have been part of Queens Court since 1996. My journey began here as a care assistant. I have been provided with numerous learning opportunities and I became a Care Practitioner in 2015. Queens Court recognised my capabilities and I was supported to pursue my dream of becoming a Nurse. I graduated the last year in 2019 and currently enjoying exploring the life of a nurse.

Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.

Ivan

Ivan Dos Santos

Job Title: Senior Registered Nurse/Speak Up Champion

Joined: 2019

I have been a dedicated nurse at Queens Court since 2019, committed to providing high-quality care to our residents. My focus is not only on ensuring the well-being of those we care for but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.


As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.

Brundha

Brundha Palanivelu

Job Title: Head of Hotel Services

Joined: 2005

I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.

Rajindra (Kumar)

Rajindra (Kumar) Sewdatnarie

Job Title: Regional Support/Head of Maintenance

Joined: 2006

I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.


At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.

Abbigail

Abbigail Garraway

Job Title: Admin Assistant

Joined: 1997

I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.

Emilia

Emilia Bogdanowicz

Job Title: Activities Co-ordinator/Community Engagement

Joined: 2018

We are delighted to introduce Emilia as our Activities Lead. Emilia has been part of Queens Court for some time and is excellent in ensuring our residents have a full and interesting life introducing many new hobbies, activities and experiences!

Anju

Anju Kumari

Job Title: Register General Nurse - Dementia Champion

Joined: 2022

My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.

Samira

Samira Salih

Job Title: Care Practitioner/Continence Champion

Joined: 2014

My role as Continence Champion is to provide support in all areas required to meet the needs of the person experiencing incontinence. It covers assessment, physical support, advice and access to appropriate equipment and supplies, such as incontinence pads.

Imane

Imane Noifi

Job Title: Senior Care Assistant/Dignity Champion

Joined: 2021

My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.


Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.


Using appropriate resources that fit our local environment.

Mo

Mo Omojafo

Job Title: Care Practitioner/Palliative Champion

Joined: 2019

My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.

Tisha

Tisha Patel

Job Title: Activities Assistant/Namaste Champion

Joined: 2023

I am Tisha Patel. I am an Activities Assistant.


I love being a part of the Activities Team so that I can make some contribution to making resident's life and daily living better by giving them Namaste Therapy because of my interest in making residents happy.


My role is to give the therapy to the residents. The therapy involves welcoming them, hand massage, head massage, relaxation exercise, breathing exercise, nail care, hydration, sense of touch, sense of flavour, reminiscence, and relaxing in the therapy room with diffusor on with the relaxing essential oils.

Andy

Andy

Job Title: Physiotherapist

Joined: 2022

Andy is loved by the residents, you can meet him in Queens Court on Mondays and Thursdays and conducts individual and group classes.

Kim

Kim

Job Title: Head Chef

Joined: 2010

Kim is an excellent Chef who carefully plans all meals to make them diverse, colourful and delicious.

Deepa

Deepa Haridas

Job Title: Gp

Joined: 2020

Our GP doctor who visits our residents every Tuesday

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