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- Barchester Queens Court Care Home

All the staff treat all the residents very attentively and with great careJohn G(Son of Resident/Service User)

Whenever I visit the staff are uniformly friendly and welcoming.Nick C(Grandson of Resident/Service User)

The social calendar is amazing, there is always an activity for my Mother to joinBradley J(Son of Resident/Service User)

All the staff treat all the residents very attentively and with great careJohn G(Son of Resident/Service User)

Whenever I visit the staff are uniformly friendly and welcoming.Nick C(Grandson of Resident/Service User)

The social calendar is amazing, there is always an activity for my Mother to joinBradley J(Son of Resident/Service User)

Queens Court is based in the heart of Wimbledon SW19. This unique city boutique care home is located in a residential street just minutes away from the train, tube and tram service. Easily located beside the newly rebranded Wimbledon Quarter, Queens Court offers person centred care to those who require respite, convalescence, dementia and nursing care.
Staff are well trained in Dementia Care, up to date clinical courses and the Gold...
Care Provided by Barchester Queens Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Queens Court Care Home for full pricing details and T&Cs.
Contact Barchester Queens Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Shaaron Caratella (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (43)
Visiting
- There are no restrictions on visiting
Parking
- there is a car park.
Barchester Queens Court Care Home Reviews (225)
Barchester Queens Court Care Home has a Review Score of 9.8 (9.848) out of 10, based on 46 reviews in the last 2 years.
Over all time Barchester Queens Court Care Home has 225 reviews.
Queens Court is a very special place, it is calm and peaceful and looks after the residents in a very professional but caring manner. The staff are very helpful and friendly. They work very hard but are always happy and really care for the residents.
Thank you for your very kind review. It is very good for us to know that you are happy with the care we give your husband. I will share your comments with the team.
Mum is happy in the home with lots of various games and activities.
Reassuring to know Mum is receiving a high level of are from established team members who now know her well.
Thank you for your review. I will share your comments with the staff. These are difficult times for everyone and receiving nice reviews are always helpful.
The staff and carers at Queens Court are amazing - so kind, caring and patient. Visitors are treated royally - always offered refreshments/homemade cake. The home has a lovely atmosphere and is spotless in every way. I would recommend Queens Court to anyone who wants five-star treatment.
Thank you for this amazing review. We are delighted to hear that you are happy with everything we do. As you can imagine, it is always a pleasure to receive complimentary reviews. We look forward to seeing you next month. I will share your comments with the staff.
This was Mum's second respite stay at Queens Court after a bad fall. Both Mum and I received such a warm welcome from the lovely staff, and Mum felt immediately at home. The progress she made over her month-long stay was amazing - the care she received was terrific and helped her rest and get back her strength. Thank you, Queens Court!
Thank you very much for your kind review. We were very pleased to have your mother stay with us again. It is good to know that she has confidence in us to come for respite care. We are always happy to welcome our respite residents whenever they need us. I will share your kind comments with the staff.
I have nothing but praise for Barchester Queens Court Care Home, for the professional and caring approach that they have shown towards my godfather who needed to find supported residential care at short notice. The manager and the team are fantastic and have shown great kindness and understanding to my godfather, understanding his needs and being so attentive. The whole team are very welcoming and they have made my visits to see my godfather an absolute pleasure and the lunches are delicious!
Thank you for your kind review. These are times when relatives are in similar situations and they will be reassured by your experience. Thank you on behalf of the team - we look forward to seeing you soon.
My dearest friend spent the last few years of his life at Queens Court, and neither he nor I could have wished for a better place. All members of staff were dedicated and compassionate, going over and above to make his stay the best positive experience. Trips and activities are endless and were always very much enjoyed. Visitors are always made welcome. Having lunched there, I can testify the food is exceptional. Communication between myself and Queens Court was ongoing, and I was always kept informed and updated. The website doesn't do it justice; it's the perfect place to be.
I and the Team at Queens Court would like to thank you for your very kind words. As you know your friend was a part of the Queens Court Community for several years. His love for the Titanic helped us to understand him - what he liked and what he wanted. He is fondly remembered by us and once again thank you for this review.
First-class care home who look after residents with respect and compassion, with special care for their particular needs.
Thank you for your review. The resident has been with us for several years and is part of the community here. As you know she is near to her local church and enjoys their visits very much. She also enjoys the music therapist as her joy is music and songs.
I have been trying to think of some aspect of this care home to rate at (4) to make this review more plausible - but we have been so pleased with the care here that I have to rate it all generally at (5) stars! Moving someone 96-years-old into a new home is likely to be difficult, but moving my mother has been an uplifting experience so far, with a very noticeable improvement in her appearance, lucidity and general well-being. The welcome from everyone in the home has been most encouraging - and the overall decidedly positive.
Thank you for taking the time to submit your very kind review and for the lovely feedback. We are pleased that your mother has settled in as we know the transition can be tricky. Currently, she is enjoying being near her family and making new friends. I will share your comments with the staff. Thank you.
My father has had exceptionally high care for four and a half years at Barchester Queens Court Care Home before, during and now coming through the Covid pandemic. The manager and staff are excellent and did an amazing job to protect the residents early in the pandemic, creating the visiting suite and new ways of communicating that worked for him then. As he has gradually deteriorated the problems that plague the home with the lift never being replaced but continually breaking down & repaired (with parts taking longer thanks to Brexit regulations) factored into occasional failed visits. Now we can visit him in the bedroom it's almost back to the old 'normal' with splendid kindness, tea/ coffee & home made cakes & biscuits. With the relaxing of restrictions it was inevitable that asymptomatic covid has been found and this is no reflection on the standards staff keep.
Thank you for your very kind review. You and your family understand that life in a care home is not always as straightforward as we would like. You know that we pride ourselves in trying to make everyone feel at home and as comfortable as possible. We would like to thank you for your support over the years and for attending all the relative's meetings. I will share your review with the team.
My dear sister helped us choose Queens Court some 5 years ago, whilst still able. After careful research and visits. While my sister's condition has declined over time we remain deeply grateful to the entire administration and staff at Queens Court. All residents are patiently cared for with great dignity. It is comforting for us living abroad to know that she is in such good care.
Thank you for your very kind review. It is true your sister has been here for some years and her condition has progressed. We know her well and know how difficult it is for you to keep in touch as you live abroad. However, your efficient use of technology has made contact so much easier and we can see how much she enjoys your calls and Classic FM.
Very happy with how Mum is doing. She's well looked after and is doing much better that she was at home.
Thank you L D for your very kind review. We know that a move to a care home is never easy and your observation that your mother is doing better with us than when she was at home is a great compliment. Thank you.
The staff are informative and helpful and there is a very professional connection between the carers, my husband receiving the care, family and friends. Every effort is made to make the experience positive and pleasant. The residents' food is first class indicated via a written menu with choices and the cup of tea and cake offered to visitors are much appreciated. When my daughter came from New Zealand we were given a 3-course meal for the three of us and were treated like royalty with full waitress service! It was a memorable experience! The trips and indoor activities are invaluable to maintaining normality and interest. Any concerns are noted and acted upon and any outside communication via the telephone is very straightforward.
It is very nice of you to find the time to write such a detailed review. We are absolutely thrilled to receive it. As you know we were so pleased that you and your family enjoyed the Private Dining Experience since we are now Living with Covid. I will share your comments with the Hospitality Team. Thank you.
The quality of service offered is excellent in all ways, especially the care offered by very dedicated staff. When our resident entered the care home she was quite frail, her dementia was getting worse and was not eating very well. Within a month there was a notable change in her physical condition and most importantly her attitude. She has become more active and happy with her current state of life. Thank you.
Thank you for your very kind review. We too can see the difference in your friend and we can see how much she enjoys the activities and the food here. It is so nice to see her interested and engaged. I will share your comments with the team. Thank you.
It is a huge decision to move your parent/loved one into a care home and we were faced with the dilemma in February. When we visited Queens Court we immediately liked it. Dad has been a resident at the home for 3 weeks now. I have been very impressed by all the staff. They are always warm, friendly and helpful. Dad is enjoying the food, is well cared for and even going out on a few trips. I can return to New Zealand knowing my dad is in safe hands. Thank you.
Thank you for your very kind review. It is difficult to decide whether care in a home is ever going to meet your beloved relative's needs. We do our best and comments like yours are very encouraging to us and will reassure other relatives who are in your situation. Thank you. Your father went out on a trip today and really enjoyed it.
The staff have gone out of their way to be helpful. Really delighted to be with them.
Thank you very much for your kind review. You have been with us for some time now and it is really nice to have this feedback. It is always nice to be appreciated, I will definitely share your comments with the staff.
The standard of care is thorough, competent and caring. The staff get to know the residents and their specific needs. Communication is generally good but there are times when actions are not carried out or are misunderstood. I have not always been informed of medical problems or external visits by medical practitioners. Since Covid began we have regularly been kept waiting outside the care home even though we had a timed appointment. We appreciate that we are offered tea and coffee but sometimes the request gets lost.
Thank you for your comments - I will share your comments with the staff. We know when you are visiting because you always book your visits. We will ensure that we are even more attentive so that you will not think that your request has got lost. As you say, we get to know the residents and their...
The staff teamwork and support with my husband's hospital visits and communication about health needs has been wonderful, as has the way communication about his needs is appropriately shared. My husband's complex needs are challenging, but the great reassurance is that any particular difficulty can be raised and discussed with confidence. It is a joy to see the way in which senior staff happily support any staff under stress, and join in basic activities, encouraging the real team spirit. The hospitality team are always responsive and smiling and bring my husband a real sense of being cared about. Maintenance staff do an excellent job and share in support. The welcome for visitors remains exceptional. The bigger room for my husband has made a difference to all, residents, family and staff alike. I was so grateful that while I was away for a few days staff faithfully delivered the cards left for him to have one each day.
Thank you for your comments - as you say your husband's needs are complex and we do our best to try to meet them. We were also very pleased that you managed to have some time away; you deserved the rest. It is always nice to be appreciated and I will share your comments with the staff.
My mother recently celebrated her 90th birthday, and I cannot thank the manager and the wonderful team at Queens Court enough for doing everything possible to help my mother recognise this big milestone and make the day really special for her. Chef cooked a delicious victorian sponge cake, which my mother enjoyed sharing with her fellow resident and the staff. I can safely say that my mother celebrated the occasion in style, and I know the events of the day will live long in her memory.
Thank you for your very kind review. It is always good to receive this feedback about our birthday cakes and parties. As you know, we try to personalise these occasions as big number birthdays are extra special. I will share your kind review with the staff.
My friend looked comfortable and well looked after. The staff were very friendly and could not do enough for us.
It is always a pleasure to visit.
Thank you very much for your comments. These are very difficult times and we want residents and visitors to feel safe at Queens Court. It is very kind of you to observe and mention that Covid rules are being followed. I will share your compliments with the team.
Sadly you had problems with your lift and so all the daytime activities did not always happen. She did enjoy a day trip out and the food was of an excellent standard. When she came home she was in much better health. Many thanks.
Thank you for your review. It was good to see your mother recover her strength and get involved with our activities. It would have been nicer for her to go out more but it was not always possible. I am pleased that she achieved what she wanted during her respite stay with us I have invited her to join us for tea on a Thursday when we have our Tea Afternoons.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (4)
- 25 Aug 2026
The Long Service Awards for Fernando and Radha has been published to London Post Newspaper. It is a huge honour to get mentioned on the London Post Newspaper. Cheers to...
- 25 Aug 2026
A huge congratulations to our Senior General Manager, Shaaron Caratella, on being named the Divisional Winner of the Lifetime Achievement Award at Barchester Healthcare! ???? Shaaron has demonstrated outstanding leadership,...
- 11 Jul 2026
For the 5th time our CEO has been named winner in the Elderly Care Category. We are very proud that he has received this award for his exemplary leadership which...
- 18 Sep 2026Organiser: Barchester Queens Court Care Home
- 25 Sep 2026Organiser: Barchester Queens Court Care Home
- 30 Sep 2026Organiser: Barchester Queens Court Care Home
Awards / Recognitions (110)
- 25 Aug 2026Recipient: Barchester Queens Court Care Home
- 25 Aug 2026Recipient: Barchester Queens Court Care Home
- 15 Jul 2026Recipient: Barchester Queens Court Care Home
Accreditations
There are no accreditations posted yet for Barchester Queens Court Care Home.
Meet the Team (14)

I joined Barchester Healthcare in 1998. Before that, I worked in the NHS, where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying a BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.
The team and I are committed to ensuring that the residents have a good quality of life. This involves working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work, and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home, and you are very welcome to visit us.

Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.

I have been a dedicated nurse since the day I started working as a Nurse at Queens Court in 2011. I started my career as a Junior Nurse, and after years of practice, dedication and learning, I have now become the Senior Nurse. My focus is always on the residents' health and well-being, and by maintaining the standards of Barchester. I strive to ensure that our residents are given person-centred care, have a meaningful care plan to support their needs, are given timely consultation with the doctor, and are comfortable living here in Queens Court. I also make sure that the team I am working with are comfortable and happy with their work. Also, I actively promote honesty, open communication and a safe space for everyone to voice concerns and share ideas.

My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.

I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.

I am an experienced and passionate chef with over 20 years in Queens Court. Throughout my career, I have developed a strong commitment to preparing nutritious, high-quality meals while maintaining the highest standards of safety, efficiency, and care. My approach combines organisation, attention to detail, and a genuine love for cooking. Cooking is more than just a job for me; it’s something I truly love, and I’m dedicated to delivering meals that bring comfort, satisfaction, and a personal touch. I also believe in making a strong team that also believes in making residents’ lives better by providing them health nutritious meals and also taking care of their likes and dislikes.

I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.
At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.

I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.

I have been a part of the Admin team since 2023. I am a weekend receptionist. Queens Court has given me the opportunity to become a better version of myself. I have learned a lot as well as I made very nice relations with the staff, residents and the residents' families. I strive to have knowledge about the Whole-Home approach and Person-centred care, which is important for residents' wellbeing and overall health. I was trained by a whole experienced team who have been a part of Queens Court for many years, and I am grateful for that. It is a pleasure to be a part of Queens Court.

My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.

I have been a dedicated team member at Queens Court since 2016, committed to providing high-quality care to our residents. I started my career as a Care Assistant and after learning and practising, I was promoted to a Senior carer, and now I am a Care Practitioner. The journey was not easy, but the amount of support I got from my Manager and the wonderful Queens Court team was incredible. I always strive to make residents' lives better by giving them person-centred care, treating them with dignity and respect, and according to the Barchester standard. My focus is not only on ensuring the well-being of those we care for, but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.
As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.

My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.
Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.
Using appropriate resources that fit our local environment.

Andy is loved by the residents. You can meet him in Queens Court on Mondays and Thursdays, and he conducts individual and group classes.

Hello, I am Deepa Haridas, the GP Doctor at Wimbledon Medical Practice. I am committed to providing comprehensive, patient-centred healthcare. She has extensive experience in diagnosing and managing a wide range of acute and chronic medical conditions. Dr Haridas focuses on preventive medicine, health promotion, and building strong doctor–patient relationships to support long-term well-being. She is passionate about delivering compassionate, evidence-based care tailored to the individual needs of each patient.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Queens Court Care Home to verify any information. View our terms and conditions. Barchester Queens Court Care Home has an Enhanced Service -more info.