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- Barchester Queens Court Care Home

All the staff treat all the residents very attentively and with great careJohn G(Son of Resident/Service User)

Whenever I visit the staff are uniformly friendly and welcoming.Nick C(Grandson of Resident/Service User)

The social calendar is amazing, there is always an activity for my Mother to joinBradley J(Son of Resident/Service User)

All the staff treat all the residents very attentively and with great careJohn G(Son of Resident/Service User)

Whenever I visit the staff are uniformly friendly and welcoming.Nick C(Grandson of Resident/Service User)

The social calendar is amazing, there is always an activity for my Mother to joinBradley J(Son of Resident/Service User)

Queens Court is based in the heart of Wimbledon SW19. This unique city boutique care home is located in a residential street just minutes away from the train, tube and tram service. Easily located beside the newly rebranded Wimbledon Quarter, Queens Court offers person centred care to those who require respite, convalescence, dementia and nursing care.
Staff are well trained in Dementia Care, up to date clinical courses and the Gold...
Care Provided by Barchester Queens Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Queens Court Care Home for full pricing details and T&Cs.
Contact Barchester Queens Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Shaaron Caratella (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (43)
Visiting
- There are no restrictions on visiting
Parking
- there is a car park.
Barchester Queens Court Care Home Reviews (225)
Barchester Queens Court Care Home has a Review Score of 9.8 (9.848) out of 10, based on 46 reviews in the last 2 years.
Over all time Barchester Queens Court Care Home has 225 reviews.
My friend came to Queens Court for respite care in August. We have found the staff to be welcoming, always with a ready smile and nothing is too much for them if asked. My friend has been taken on outings which she very much enjoys and has received good personal attention both physically and emotionally. Well done the Queens Court team.
Queens Court is described as a boutique care home and it is indeed beautifully furnished and decorated. But more importantly, than this is the care that the home provides. The staff are kind and caring. Everyone is greeted with a smile and by name, visitors included. Nothing seems too much trouble. The whole atmosphere is one of a large family. To be recommended.
What a fabulous review. It is exactly what we want to be known for - a home from home. I will share this with the staff and see you when you next visit. Thank you very much.
Queens Court Care Home is very welcoming and friendly. The staff are always helpful. The premises are kept well and very clean. The food and service is excellent.
Thank you. We appreciate your kind comments, especially during this time. It is always reassuring to have an endorsement like this for relatives who are looking for care. We look forward to seeing you next week when you join your sister for afternoon tea. Thank you once again.
A very impressive nursing home. A very well-run establishment with excellent care, delicious food and consideration for the resident's needs. I would not hesitate in recommending Queens Court.
Thank you very much for your amazing review - I will share this with the staff but most importantly, I will share this with other relatives who are looking for care during this very difficult period. Reassurance like this is very helpful. On another note, we enjoy having your cousin here and see how she has regained her strength.
Queens Court has been a good home for my mother. Caring staff who have really go to know her. Good meals and tasty snacks throughout the day. The activities were a great enjoyment and stimulant when my mother was more active.
Thank you for taking the time to review us. As you know your mother helped to initiate some of these activities which are still enjoyed by several residents. She knows many of the staff who have been here over the years and enjoys her walking exercises and the more relaxing and mindful activities now. We are very pleased that she calls Queens Court her home.
On entering Barchester Queens Court Care Home the resident has a new lease of life. Her dignity was restored to her. Her whole manner expressed contentment. The staff showed a professional interest in her well being and the staff were always welcoming of me when I came to visit. A treasured memory is the occasion when I saw her in the garden on a warm summer day smiling contentedly.
It is so kind of you to take the time to write this review. We really enjoyed getting to know your friend and we were very pleased to give her the quality of life she so deserved. It was our pleasure to meet her amazing, caring network of friends who visited her as much as they could. Kind regards.
A cheerful, bright, clean, atmosphere in a reasonably luxurious home, where residents are cared for with efficiency and friendliness.
Thank you very much for your kind comments. I will certainly share your comments with the staff. It is so nice to be apreciated.
I have spent a very pleasant month here, my son and daughter wanted to ho have a complete rest and to be looked after and Barchester Queens Court Care Home have certainly given me that. The staff are very caring and always cheerful and smiling. The food is excellent and when I have been too tired to go downstairs for a meal they always bring up my meal and say "nothing is too much trouble" I have been very happy here and again I must say the staff are wonderful.
Thank you very much for your kind review. It is so nice to hear how much you enjoyed your 'holiday' with us and we hope to see you back sometime soon.
I have been here for about 5 weeks, I have a terminal diagnosis. The staff here are exceptional and do everything to make my life here as comfortable as possible. I am not sure I have recovered from the shock of my diagnosis but could not have found a better care home.
We are very pleased to have you here with us. We know that this is not an easy time for you but we are working to gether to ensure that you have the best care. We continue to admire and welcome your involvement in our Queens Court Community. Thank you.
Such a lovely care home! Very warm and welcoming staff every time I go to visit my grandma. The reception lady is very kind. They are extremely covid safe, making sure you do a lateral flow before entering and full PPE to keep the residents safe which is very reassuring.
It is so nice to receive your kind compliments. You know that we appreciate that your beloved grandma is very special and we do our best to ensure that she is happy and safe.
My husband, after a year at Queens Court, appears to be quite settled and happy with his surroundings. He enjoys my visits in the garden now that the weather is fine and I think that he would enjoy some of the outside trips that are being planned. The staff are, as usual, very kind and helpful - in spite of the extra workload that they have to cope with, due to the Covid testing, etc.
It is so kind of you to take the time to write these comments. It means so much to us because we know that you are aware of how much planning and organising goes on at Queens Court to make that difference in the lives of our residents. Thank you.
Very welcoming, lovely, friendly staff. Great food with a choice. Lots of activities each day.
Thank you for your very kind review. This is what we would like to share with families who are looking for care - respite or permanent. These are difficult times and when families are looking for care, an endorsement like this can help. I will share your comments with the staff.
Our family were overall very impressed; staff were always wonderful, friendly as well as competent, and we were particularly struck by the resourceful management through the covid lockdowns. Care was mostly excellent but could fail in moments of crisis. A bad case of cellulitis was misdiagnosed both in-house and by the local GP. Both the GPs we encountered has poor bedside manner and left our mother unhappy with their competence. While our mother could be combative with the senior staff, this was sometimes very poorly handled in-house; a bizarre threat of expulsion left our mother feeling scared and vulnerable. It was not always easy to discuss such matters with management. Letters, emails and iPhone calls were not invariably responded to. We were pleased that new activities (such as classical music concerts and visits to local schools) were uncomplicatedly added to the schedule. The food was remarkably good - we, and even our mother were very impressed by the photo with a celebrity chef. The staff went out of their way to be friendly, interested and affectionate, going above and beyond. We owe them a great deal.
We got to know each other very well in the 9 years that your mother has been with us and you are right that your mother enjoyed certain activities which we were pleased to add to our social programme. She also enjoyed getting to know the staff and she was always interested in them. I am...
I visit my friend and am happy about her care. She appears to be content although she is not really talking now which is distressing for me. The staff are all very kind and patient and gentle with her and she is usually dressed quite well. Her hair needs attention quite often.
As you know - we have really enjoyed getting to know your friend. It is because we know her that we can ensure that she has all the things which mean so much to her and make her feel comfortable. Luckily our in-house hairdresser has been able to attend to her hair and she benefited from those visits. Thank you for your kind comments which I will share with the staff.
Whatever time I visit my friend, the staff are friendly and welcoming. All rooms are spotless and my friend is happy and settled.
I am so pleased that you enjoy visiting your friend here at Queens Court. We are very happy to have visitors now and more so to hear that you have a good experience when you visit. I will share the comments with the team. Thank you.
All the team are so kind and professional. Care is dignified, respectful, and expert. Food is goods and activities imaginative. Very good visiting arrangements in COVID times. After seeing how well his grandparents were looked after my son wants to put a down payment for a room for me.
Thank you for your kind comments. It was a pleasure to have your parents here and we hope that they will have another holiday here soon.
The staff are excellent and do their best to connect with my mother who has severe dementia. Given her condition, she seems content with life and the staff have my sincere thanks for that.
Thank you for your very kind review. Your mother has been with us for several years, we know her well and she knows us. She has always been interested in everything at Queens Court and due to her nursing experience, she helped us to start our Health Club. This is what person-centred care is all about. I will share your comments with the team. Thank you once again.
We couldn't be happier.
Keep us the good work.
Thank you for your very kind review. It is always motivating and very appreciated by the staff when we receive such kind reviews. Thank you for taking the time to let us know your thoughts, especially during this difficult period.
Good care, great food and excellent communication.
Thank you for your very kind review. As you know we know your father and have welcomed him to visit his friends here over the years. We appreciate that your father chose us to care for him and we are proud to receive positive comments from you all. Thank you.
Moving my great aunt to Queens Court five years ago from her home was very daunting and scary for us all. We only have very positive things to say about Queens Court. The care and attention that has always been shown is to be commended. We are so happy we chose Queens Court and pleased to say that my great aunt settled very quickly into the very safe and secure surroundings.
Thank you for taking the time to review Queens Court. Your great aunt has always enjoyed the social life and food and we were pleased to see that she felt safe here very early on in her stay. As you say, she has been here for a number of years and we have got to know her very well. We are pleased to say that this still continues.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (4)
- 25 Aug 2026
The Long Service Awards for Fernando and Radha has been published to London Post Newspaper. It is a huge honour to get mentioned on the London Post Newspaper. Cheers to...
- 25 Aug 2026
A huge congratulations to our Senior General Manager, Shaaron Caratella, on being named the Divisional Winner of the Lifetime Achievement Award at Barchester Healthcare! ???? Shaaron has demonstrated outstanding leadership,...
- 11 Jul 2026
For the 5th time our CEO has been named winner in the Elderly Care Category. We are very proud that he has received this award for his exemplary leadership which...
- 18 Sep 2026Organiser: Barchester Queens Court Care Home
- 25 Sep 2026Organiser: Barchester Queens Court Care Home
- 30 Sep 2026Organiser: Barchester Queens Court Care Home
Awards / Recognitions (110)
- 25 Aug 2026Recipient: Barchester Queens Court Care Home
- 25 Aug 2026Recipient: Barchester Queens Court Care Home
- 15 Jul 2026Recipient: Barchester Queens Court Care Home
Accreditations
There are no accreditations posted yet for Barchester Queens Court Care Home.
Meet the Team (14)

I joined Barchester Healthcare in 1998. Before that, I worked in the NHS, where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying a BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.
The team and I are committed to ensuring that the residents have a good quality of life. This involves working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work, and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home, and you are very welcome to visit us.

Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.

I have been a dedicated nurse since the day I started working as a Nurse at Queens Court in 2011. I started my career as a Junior Nurse, and after years of practice, dedication and learning, I have now become the Senior Nurse. My focus is always on the residents' health and well-being, and by maintaining the standards of Barchester. I strive to ensure that our residents are given person-centred care, have a meaningful care plan to support their needs, are given timely consultation with the doctor, and are comfortable living here in Queens Court. I also make sure that the team I am working with are comfortable and happy with their work. Also, I actively promote honesty, open communication and a safe space for everyone to voice concerns and share ideas.

My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.

I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.

I am an experienced and passionate chef with over 20 years in Queens Court. Throughout my career, I have developed a strong commitment to preparing nutritious, high-quality meals while maintaining the highest standards of safety, efficiency, and care. My approach combines organisation, attention to detail, and a genuine love for cooking. Cooking is more than just a job for me; it’s something I truly love, and I’m dedicated to delivering meals that bring comfort, satisfaction, and a personal touch. I also believe in making a strong team that also believes in making residents’ lives better by providing them health nutritious meals and also taking care of their likes and dislikes.

I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.
At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.

I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.

I have been a part of the Admin team since 2023. I am a weekend receptionist. Queens Court has given me the opportunity to become a better version of myself. I have learned a lot as well as I made very nice relations with the staff, residents and the residents' families. I strive to have knowledge about the Whole-Home approach and Person-centred care, which is important for residents' wellbeing and overall health. I was trained by a whole experienced team who have been a part of Queens Court for many years, and I am grateful for that. It is a pleasure to be a part of Queens Court.

My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.

I have been a dedicated team member at Queens Court since 2016, committed to providing high-quality care to our residents. I started my career as a Care Assistant and after learning and practising, I was promoted to a Senior carer, and now I am a Care Practitioner. The journey was not easy, but the amount of support I got from my Manager and the wonderful Queens Court team was incredible. I always strive to make residents' lives better by giving them person-centred care, treating them with dignity and respect, and according to the Barchester standard. My focus is not only on ensuring the well-being of those we care for, but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.
As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.

My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.
Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.
Using appropriate resources that fit our local environment.

Andy is loved by the residents. You can meet him in Queens Court on Mondays and Thursdays, and he conducts individual and group classes.

Hello, I am Deepa Haridas, the GP Doctor at Wimbledon Medical Practice. I am committed to providing comprehensive, patient-centred healthcare. She has extensive experience in diagnosing and managing a wide range of acute and chronic medical conditions. Dr Haridas focuses on preventive medicine, health promotion, and building strong doctor–patient relationships to support long-term well-being. She is passionate about delivering compassionate, evidence-based care tailored to the individual needs of each patient.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Queens Court Care Home to verify any information. View our terms and conditions. Barchester Queens Court Care Home has an Enhanced Service -more info.