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- Barchester Queens Court Care Home

All the staff treat all the residents very attentively and with great careJohn G(Son of Resident/Service User)

Whenever I visit the staff are uniformly friendly and welcoming.Nick C(Grandson of Resident/Service User)

The social calendar is amazing, there is always an activity for my Mother to joinBradley J(Son of Resident/Service User)

All the staff treat all the residents very attentively and with great careJohn G(Son of Resident/Service User)

Whenever I visit the staff are uniformly friendly and welcoming.Nick C(Grandson of Resident/Service User)

The social calendar is amazing, there is always an activity for my Mother to joinBradley J(Son of Resident/Service User)

Queens Court is based in the heart of Wimbledon SW19. This unique city boutique care home is located in a residential street just minutes away from the train, tube and tram service. Easily located beside the newly rebranded Wimbledon Quarter, Queens Court offers person centred care to those who require respite, convalescence, dementia and nursing care.
Staff are well trained in Dementia Care, up to date clinical courses and the Gold...
Care Provided by Barchester Queens Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester Queens Court Care Home for full pricing details and T&Cs.
Contact Barchester Queens Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Shaaron Caratella(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
Room Information
- Single Rooms (43)
Visiting
- There are no restrictions on visiting
Parking
- there is a car park.
Barchester Queens Court Care Home Reviews (222)
Barchester Queens Court Care Home has a Review Score of 9.9 (9.856) out of 10, based on 45 reviews in the last 2 years.
Over all time Barchester Queens Court Care Home has 222 reviews.
My sister and I have Lasting Powers of Attorney for our mum and we both feel that Queens Court is the best place for our mother, who has Parkinson's disease. They are responsive and keep us completely up to date about our mother. The staff are kind, calm and supportive.
Thank you very much for taking the time to review us. I know that your mother enjoys the book club and other activities around travel and trips albeit these are now virtual. Your mother also enjoys the visits in the visitors' suite. I will share your kind comments with the team as we continue to work towards keeping everyone safe and cared for.
Excellent, very impressed with the new visitor's room. Makes a massive difference to see my dad in person. He received excellent care from the manager and the staff.
Thank you for your very kind review. The visitor's room has made a huge difference to the residents and staff, we even celebrated a few birthdays there as well - we enjoy seeing the families get together again and look forward to seeing everyone during the Christmas break.
I needed respite before going home. The kindness of the staff has been quite overwhelming and has helped me recover both emotionally and physically.
Thank you for taking the time to write this review. I know that you are currently enjoying your home again after spending several months with us. We are very pleased that you are now so much better and keeping in touch with all the friends you made here at Queens Court.
My brother and I have been extremely pleased with our mother's care during this difficult period of the Covid-19 pandemic. We have not been inside the home for many months and our mother has dementia so we cannot comment on many of the list below. But in the past, they have been very good.
Thank you for your kind review. As you say this is a very difficult time so we are pleased that we have a Visitors Suite. Visits can now take place and we know how much your mother enjoys seeing you all. The calls on Skype have been helpful but I am sure you all enjoy the visits more. It is very good to hear from you.
I thoroughly enjoy my stay at Queens Court. I enjoyed having a bath after a long time, despite my limitations. The staff are very friendly and happy to assist us residents in any way they can.
Thank you for your kind review. We can see how much you enjoy your baths and other activities. It is so nice to see you getting stronger and enjoying more of the social life as well.
My mother had advanced Dementia and spent her last 18 months of life at Queens Court and throughout her time there she was treated beautifully with respect, dignity, and with wonderful care by the friendly staff who have been there for a long time. There is no fast turnover and the management is topnotch, keeping on top of everything and always there to answer questions and to have a chat and see if everything was running smoothly. The home has a really happy atmosphere. Local primary children come and interact with the inhabitants and there are weekly music singsongs which my mother loved. Lots of outings happened and I also took my mother in her wheelchair to Wimbledon cafes and a small park. I was able to invite my mother's friends to lunch with her and it was very popular for the chance to see her and also the restaurant quality of the food! My mother was able to die quietly and peacefully in her bed in her room with her family around her. I highly recommend the home.
Thank you for your very positive comments. You and your family helped to make this all possible and your mother responded very well to what we had to offer. It is so helpful for other families to have the opportunity to hear your experience, especially during these challenging times. The staff really value such wonderful comments.
Queens Court is a delightful, attractive and happy place to live. I feel very safe here and I am always treated with dignity.
Thank you for your kind review. We can see how much you enjoy the activities and everything that we offer at Queens Court, but most of all, we enjoy hearing the compliments from you. I will share your comments with our team.
I needed fairly urgent respite care for my father who has dementia. The manager and her team were excellent in helping me to get very comfortable with the processes for Covid assuring me that the home was taking every responsibility for everyone's safety. My father was welcomed and made to feel very much at home. He clearly received excellent care during his four-week visit and visiting was well managed using the outdoor and garden spaces. We have used a care home before and this one is far superior, and I have confidence we will be using Queens Road again when required.
It is very good of you to review us so promptly. It was a pleasure to have your father here, and I am pleased that we managed the isolation period and visiting too everyone's satisfaction. This is a complex time, and we need to work together to reassure the relatives, residents and staff that we are working together to keep us Covid free. I will share your comments with our staff.
She is very happy.
We enjoy having your sister with us and appreciate your very kind review. I will certainly share it with the staff. Thank you.
The last few months have been a worry, but my sister could not have been in better hands due to care and attention given by the nursing and administrative staff. Thank you Queens Court for looking after my sister so well. I know she feels safe and secure.
Thank you for your kind review. We are happy to see how your sister has enjoyed making new friends and getting involved in the social life here at Queens Court. I know that these are difficult times for everyone but we have worked hard to reassure our residents and relatives that we want to...
Queens Court Care Home has looked after my mother wonderfully for the last 5 years. All the staff genuinely care about the residents and go out of their way to give her the best care possible. Much is down to the care home manager who is an outstanding leader. Like any organisation with an effective manager, the care home thrives and operates like a well-oiled machine. The care home is beautifully decorated, the food is good, location excellent and the garden, although small, offers an area of respite for all the residents.
Thank you for taking the time to write this very kind review. As you say your mother is one of our longer residents and we have got to know her well, we are fortunate to have her living with us. Your review of Queens Court is a massive tribute to the outstanding team who work here and I will share your comments with them. Thank you once again.
My sister suffers from dementia and has lived in Queens Court since December 2018. I am very touched and impressed with the warm, friendly care she has received. Initially, she found it difficult to settle and was treated with respect and patience and was helped to participate in activities. She adjusted to her situation and was happy. Special events like her birthday, staff celebrated with her family, Christmas - quartet music which she loves. So much I could say. She is now very ill - the nursing care is excellent.
Thank you for your very kind review of the care and attention we have given your sister for the last couple of years. She especially enjoyed the music as you mentioned and the concert on Christmas Day is the highlight of the day for many.
Thank you for helping make my mum's birthday (90th) a special day.
Thank you for taking the time to review us. We are pleased that you enjoyed your mother's 90th birthday. Your mother likes to speak about this birthday; it is a very special day for her. I will share your kind comments with the staff.
The decision to put my aunt in a home about 20 months ago was a very difficult one but Queen’s Court has been a godsend. During that time, my mum was hospitalised and unable to visit, organise my aunt's finances etc. The manager was so empathetic and concerned about my mum and not increasing our stress, everything could wait until she was well. Staff are genuinely interested in my aunt’s wellbeing (from medications and care to tracking down her signature beret). They recognise too, the impact on the wider family. During Covid, we’ve had regular updates, Skype calls and the staff call with personal updates as needed. My aunt recently took a turn for the worse and the staff have been great at keeping us informed, organising additional Skype calls and a fully PPE’d visit for my mum. Where she’s needed new slippers or jumpers, one of the nurses has organised and shopped for them personally. We really can’t thank Queen’s Court enough for their kind, gentle, respectful and expert care.
Thank you very much for this review. It means such a lot to us to hear from you at this time. We enjoy looking after our residents, getting to know your aunt and what was special to her meant that we could care for her with respect and understanding. Comments like these are very helpful to families who are thinking about choosing a care home for their loved one. Thank you once again.
My mum entered Queens Court a month or so prior to the Covid-19 lockdown following a stroke in January this year. From the first visit I made, I have been impressed by the level of engagement and genuine interest in my mother's wellbeing. Following her stroke and associated loss of sight, my sister and I have taken great comfort in the care, attention and quality of the care she has received.
We would like to thank you for taking the time to review us during this very difficult period. It is our pleasure to get to know you, your sister and your mother so that we can help your mother to feel safe and engage her in activities which she can enjoy.
My 3-week stay was very comfortable and fulfilled exactly, as a post-hospital care home, my need for a place to recover strength before going home. All the staff were very helpful and the caregivers always kind to residents, no matter the time of day or night. Unfortunately due to Covid-19, some things could not be offered but would I come back again? Yes, certainly. As to value for money, I expect it is, I just have nothing to compare it as I write.
Thank you very much for taking the time to review us. I am so happy that we could meet your needs following your discharge from hospital. Your comments are very helpful as this can reassure those who are looking for care homes during this time. We are pleased to know that you continue to progress and look forward to your return.
Staff are helpful.
Thank you for your review. The team at Queens Court are always heartened to know that the special things we do for your loved one is noticed and appreciated. Thank you once again.
I signed a form and was instructed to wash my hands. I was impressed by the due diligence. I was then taken to the serene and well-kept garden. It appeared very welcoming, with others socially distanced, yet enjoying the company of apparent loved ones. My friend arrived shortly after I was seated. Her smiles immediately told me she was in good hands. Tea and cake arrived shortly into my visit. Conversation flowed with ease despite her faltering memory. The visit ended far too abruptly (30 minutes). Without a doubt, I will gladly recommend this very professional operation. Looking forward to returning.
It is very kind of you to write a review of your experience at Queens Court Care Home. Our meet and greet protocol is, as you rightly point out, an important part of visiting these days and we appreciate your understanding of these infection control measures at this time. I know that your friend enjoyed your visit very much and is looking forward to your next visit.
The quality and delivery of care at Queens Court is first class and I have been deeply touched by their thoughtfulness and gestures. The staff here really care about their work, the residents and their families.
Johanna, thank you very much for your complimentary review. It is our pleasure to see our residents enjoy the environment, events and activities, especially at this time.
The care provided during my Mum's stay at Queens Court has been exceptional. The staff is patient, professional, and kind. The home is clean, bright, and spacious. It never feels miserable when I go there. It is in a great location for visitors and always welcoming. My Mum told me she was very happy due to all the activities and day trips. The meals are varied and of high quality. During the lockdown, I never worried that she wasn't being properly cared for. I would definitely recommend this home.
Thank you very much for your kind comments. We know that you and your family always appreciate the hard work that the whole home put into the care, activities, trips and meals. We try to make it all special and your mother has always appreciated this.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (49) & Events (5)
- 11 Jul 2026
For the 5th time our CEO has been named winner in the Elderly Care Category. We are very proud that he has received this award for his exemplary leadership which...
- 05 Jul 2026
Please join us in wishing our wonderful resident, Luigia Gallinari, a very happy 103rd birthday! What an incredible milestone. Everyone at our home hopes your special day is filled with...
- 05 Jul 2026
Join us in congratulating Imane Nouifi on successfully completing her Lead Adult Care Level 3 qualification! Imane has been awarded an overall Merit, reflecting her hard work, dedication, and commitment...
- 31 Jul 2026Organiser: Barchester Queens Court Care Home
- 22 Aug 2026Organiser: Barchester Queens Court Care Home
- 26 Aug 2026Organiser: Barchester Queens Court Care Home
Awards / Recognitions (108)
- 15 Jul 2026Recipient: Barchester Queens Court Care Home
- 26 Jun 2026Recipient: Barchester Queens Court Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Queens Court Care Home.
Meet the Team (15)

I joined Barchester Healthcare in 1998. Before that, I worked in the NHS where I developed my passion - Caring for Older People. After I qualified as an RGN, I continued to develop my career by studying BSc in Nursing Studies, a Diploma in Orthopaedics and an MSc in Health Sciences.
The team and I are committed to ensuring that the residents have a good quality of life. This is working with evidence-based practices or projects like nutrition, non-pharmaceutical interventions, and life story work and we advocate the Whole Home Approach Model. We are proud to have consistently achieved good reports and reviews from those who know us. This is a very happy home and you are very welcome to visit us.

Thanks to Barchester Healthcare, Shaaron Caratella (General Manager) and Queens Court Team for all their support during my career progression.

I have been a dedicated nurse since the day I started working as a Nurse at Queens Court in 2011. I started my career as a Junior Nurse, and after years of practice, dedication and learning, I have now become the Senior Nurse. My focus is always on the residents' health and well-being, and by maintaining the standards of Barchester. I strive to ensure that our residents are given person-centred care, have a meaningful care plan to support their needs, are given timely consultation with the doctor, and are comfortable living here in Queens Court. I also make sure that the team I am working with are comfortable and happy with their work. Also, I actively promote honesty, open communication and a safe space for everyone to voice concerns and share ideas.

My role as the Dementia Care Champion is pivotal within a Memory Lane Community. Dementia Care Champions receive additional training for the Dementia Care Team and act as coaches within our home. As the Dementia Care Champion for Queens Court. I also work closely with a Dementia Care Specialist to ensure that good Dementia care is being maintained and that any potential 'issues' have a quick resolution.

I have been working at Queens Court since 2005. During this period of time, I am a strong advocate of the Whole Home Approach. We implemented this model several years ago. I am delighted to see staff work in different departments, develop their skills and get promoted. But most of all I am passionate about improving the quality of life of my residents. This wouldn’t have been possible without the incredible team that we have here. I enjoy my job as head of hotel services; it has boosted my confidence and inspired me to achieve more.

I am an experienced and passionate chef with over 20 years in Queens Court. Throughout my career, I have developed a strong commitment to preparing nutritious, high-quality meals while maintaining the highest standards of safety, efficiency, and care. My approach combines organisation, attention to detail, and a genuine love for cooking. Cooking is more than just a job for me; it’s something I truly love, and I’m dedicated to delivering meals that bring comfort, satisfaction, and a personal touch. I also believe in making a strong team that also believes in making residents’ lives better by providing them health nutritious meals and also taking care of their likes and dislikes.

I have worked for Barchester for over 10 years, where I have gained a wide range of experience in the property services department.
At Queens Court, my responsibilities are to ensure that all statutory requirements are up to date and that safety comes first for everyone in the home.

I am Sajeesh Cherian, and I am the Activities Coordinator for Life Enrichment at our care home. I am passionate about creating meaningful, enjoyable, and engaging experiences that enhance the well-being and quality of life of our residents. I believe that every day offers an opportunity to bring joy, purpose, and connection. Through a variety of activities, events, social gatherings, and person-centred programmes, I strive to support residents in maintaining their independence, interests, and sense of community.
Getting to know each resident as an individual is at the heart of what I do. By understanding their life stories, hobbies, preferences, and achievements, I can help create activities that are both enjoyable and meaningful. Whether it's arts and crafts, music sessions, gardening, reminiscence activities, outings, celebrations, or simply sharing a conversation and a smile, my goal is to ensure that every resident feels valued, included, and supported. I am proud to be part of a team dedicated to providing a warm, caring, and enriching environment where residents can continue to thrive and make wonderful memories. I look forward to getting to know residents and their families and helping create happy and fulfilling experiences for everyone.

I qualified as the first Care Practitioner at Queens Court Barchester Health Care. This is a relatively new role and is very exciting. I support the nurses and contribute to the provision and monitoring of the care of our residents. I am also the training and induction champion for the home.

I have been a part of the Admin team since 2023. I am a weekend receptionist. Queens Court has given me the opportunity to become a better version of myself. I have learned a lot as well as I made very nice relations with the staff, residents and the residents' families. I strive to have knowledge about the Whole-Home approach and Person-centred care, which is important for residents' wellbeing and overall health. I was trained by a whole experienced team who have been a part of Queens Court for many years, and I am grateful for that. It is a pleasure to be a part of Queens Court.

My role is to support Barchester's commitment is providing high-quality end-of-life care within our care homes and raise awareness and disseminate knowledge amongst my colleagues to ensure best practices in end-of-life care.

I have been a dedicated team member at Queens Court since 2016, committed to providing high-quality care to our residents. I started my career as a Care Assistant and after learning and practising, I was promoted to a Senior carer, and now I am a Care Practitioner. The journey was not easy, but the amount of support I got from my Manager and the wonderful Queens Court team was incredible. I always strive to make residents' lives better by giving them person-centred care, treating them with dignity and respect, and according to the Barchester standard. My focus is not only on ensuring the well-being of those we care for, but also on fostering a strong, empowered, and passionate team. I believe that when staff feel supported and valued, they deliver the best possible care.
As a Speak Up Champion, I actively promote honesty, open communication, and a safe space for everyone to voice concerns and share ideas. Creating an environment where both residents and staff feel heard is essential to maintaining a positive and compassionate care home. I am proud to be part of a team that strives for excellence and continuously works to improve the lives of our residents.

My role as Dignity Champion is that support Barchester's commitment to provide high-quality care.
Ensuring that dignity is at the heart of everything we do in our homes. We promote activities within our care home, that encourage colleagues to access and share best practices and stories of success in relation to dignity.
Using appropriate resources that fit our local environment.

Andy is loved by the residents. You can meet him in Queens Court on Mondays and Thursdays, and he conducts individual and group classes.

Hello, I am Deepa Haridas, the GP Doctor at Wimbledon Medical Practice. I am committed to providing comprehensive, patient-centred healthcare. She has extensive experience in diagnosing and managing a wide range of acute and chronic medical conditions. Dr Haridas focuses on preventive medicine, health promotion, and building strong doctor–patient relationships to support long-term well-being. She is passionate about delivering compassionate, evidence-based care tailored to the individual needs of each patient.
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