Vicarage Farm

The service and level of care of my elderly neighbour have been exceptional. His comfort and well-being have been their priority. The team have also been proactive in keeping me updated with his progress. Highly recommend.

Lovely home, welcoming and personable staff. My relative seems content and well cared for, giving me peace of mind.

Great care home. Good carers, but some language barriers. Outdoor trips take place (before covid) and indoor activities are good. When taken to the main lounge room, the doors are left open, leading to many items going missing. The car park has two disabled bays, but are used by staff and others without showing blue badges, making visiting sometimes a problem. Dealing great with covid visiting and testing.

It has been so lovely to see how settled my nan has been since she came to Vicarage Farm in October 2021. All the staff have been so warm and welcoming, especially when I have brought my own children to visit my nan.

In my opinion, putting a relative into care is one of the hardest things one will ever have to do. However, we certainly won the lottery in terms of the level of support, kindness and care, which my elderly mother has received since her admittance to Vicarage Farm. From the management, through to the medical staff and of course, my mother's personal carers, an atmosphere of professionalism and friendliness is always evident by all. It is so reassuring to always know she is being treated not only as a patient, but with the dignity and respect, she deserves as a loving individual.

Dad has settled well into Vicarage Farm. He has been in a few other care homes and also in hospital, but Vicarage Farm is the first place he has really settled and seemed content. The home is kept very clean and there are always events going on to keep the residents stimulated. The staff do a fantastic job and always make us feel very welcome. The manager manages the home very well.

My husband has received excellent care for his complex needs. Vicarage Farm is run with consideration to each resident's needs. Activities are offered as is a varied menu. The understanding of the staff is paramount and given willingly and caringly.

We have been very pleased with the care and service Vicarage Farm Care Home has provided for our father over the last two years. How they took extra care and put protocols in place to make sure all residents and staff were looked after during covid. I would definitely recommend the care home to friends and family who may need care.

My husband has been a resident in Vicarage Far care home for 18-months. In my opinion, he is well cared for, and I have no complaints. However, I have no experience of the activities or food because of visiting restrictions due to Covid. I feel that the staff understand my husband's problems (Dementia) and care for him accordingly. He is in a very safe environment.

The feel of the home and all the staff is very much of a family type, very caring setting. Which is led by the owners and a very caring management team. I visit many care homes in my working life and there are few that match the homely, comforting, caring and loving environment that is in place at Vicarage Farm. I can't recommend it highly enough.

I find the staff very good, they treat dad with great kindness.

My sister has early-onset dementia and has required care for the past five years. Her behaviour when she first went to Vicarage Farm was quite challenging, requiring several members of staff to care for her needs. Throughout her time there, my sister has always been treated with professionalism and affection by the staff and it has been very reassuring to see my sister’s beaming smiles when given cuddles or having her hands stroked. While her needs have changed over time, the managers have always been open to suggestions about ways we could enrich her life, including allowing her family to take her on outings outside the home. When I visit, I am always welcomed warmly by staff, offered a drink and advised how my sister has been. I am regularly invited to events held at the home, which are very diverse and have enjoyed the food provided by the catering staff. The home has recently been completely refurbished and looks bright and welcoming. Thank you Vicarage Farm for all you do.

My father has been a resident for over a year, he has severe Alzheimer's. The home is well run, very organized and efficient. More importantly, the staff have an abundance of patience, compassion and are deeply caring for the residents. They build genuinely close relationships with the residents and this is wonderful to see. My father has been very well looked after, he arrived underweight after a stay in hospital, they attended to his dietary needs and he soon gained weight. They kept him safe and over time he has grown to feel this is his home. I would recommend this home as a caring, professional establishment and I trust the quality of care provided.

The level of service overall is really good, and there haven't been any major concerns. So all is well and happy to know my mum is in a good care/ nursing home.

We like the fact that services are provided to Mum, such as nail painting and a hairdressing salon. Whenever we visit Mum, the home is always clean and welcoming, and all of the staff are very friendly.

After experiencing two other homes where Mum was excluded for her behaviour, as you can imagine, I was slightly dubious as to whether this would happen. She kept her promise, Mum stayed there till her last day. Mum did eventually settle in, and the carers and nurses were amazing with her. Whenever I needed help with supporting Mum in the home, the management team were always there to help me, even to dealing with DOLLS or CCG, which can be a daunting experience. This nursing home is exceptional; they go above and beyond.

Visiting my dear friend intermittently over the last few years I've been deeply heartened by the empathy, warmth and true kindness I have encountered from the manager and all the carers I have met in the Vicarage care home. Whenever I have visited I have noticed that my friend is treated with great gentleness - small touches of love and respect and whispers of help and kindness. All residents deserve the greatest of respect from their carers. Alzheimer's is one of the most tragic and horrifying ways to die but the staff in this home all try their hardest to give dignity and respect to everyone. As a friend - I too have received only warmth and positivity from the staff. I would like to thank everyone for their wonderful good nature, ability to relate well to people and the intuitive understanding of what vulnerable people need. You have all made a deeply dark and difficult situation lighter and more bearable. Thank you for all that you're doing.

Anytime we came to visit, we were warmly welcomed, and we felt that they cared for Dad as if he were their own. We cannot praise them enough for their commitment and hard work, all the while smiling and creating a happy atmosphere for everyone. Thank you so much.

My mum has been a resident for over 2 years and they have treated my mum with so much love and compassion. The team are great and really know their residents. The staff go out of their ways to know the families, I am so pleased my mum is in their care. Thank you.

This care home is the best and they give my mum the very best care and attention ever since her dementia was confirmed. The carers, nurses, kitchen, laundry, kitchen, managers, office staff have all done a superb job in looking after my mum. I struggled for a long time on my own and I know how demanding a job it is. The whole team there are so friendly, loving, giving and patient. It means the world to me to know Mum is taken care of so wonderfully. Huge thanks to the whole team.