
The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommendSister B(Friend of Resident/Service User)

Thank you to all your staff for their wonderful care they are giving my father.S K(Daughter of Resident/Service User)


West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.
A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.
All staff are carefully chosen and well-qualified to...
Care Provided by Barchester West Oak Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
The price(s) shown are provided by the care home. Contact Barchester West Oak Care Home for full pricing details and T&Cs.
Contact Barchester West Oak Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Louise Jones(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (57)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (10)
Barchester West Oak Care Home Reviews (99)
Barchester West Oak Care Home has a Review Score of 9.7 (9.718) out of 10, based on 30 reviews in the last 2 years.
Over all time Barchester West Oak Care Home has 99 reviews.
Thank you to the whole team at West Oak Care Home.
Our Mother went into West Oak in July 2020, for residential dementia care. She died there on 21 May 2026. In that time, incl during Covid visiting restrictions, she was looked after with kindness, empathy & skill. The nursing staff & carers provide exemplary care & professionalism. We have always been especially grateful that the main dementia nursing team have remained the same for almost the whole of Mum's stay, which has meant they knew her and her needs so very well. Also the lead carers are long term, Mum was on affectionate terms with most of them. During the short period of decline leading up to her death everyone at West Oak provided care & support to Mum & us, her daughters, with diligence & genuine thoughtfulness for what was ahead. We are most grateful that at the end, Mum's nurse & carer were people she knew well & trusted. We were all in safe hands. Every member of the wider team is approachable & helpful. I think West Oak understands that staff are the most crucial thing.
Dear Alison,
Thank you for your kind words and for taking the time to leave such a thoughtful review.We are honoured to have cared for your mother and pleased that our team's kindness, compassion and professionalism made a positive difference.
Your feedback means a great deal to us and will...
Our late Mum, who was suffering from Dementia, received excellent service from all the staff at West Oak. She was well cared for for over 2 years, with understanding on behalf of the nurses and carers. If we needed to be informed of any changes to Mum's condition they did so. I would highly recommend them to anyone.
Thank you so much for taking the time to share your positive experience with us. We're thrilled to hear that our staff made such a great impression on you.
We take pride in providing excellent service, and it's always rewarding to know when our efforts are appreciated. I'll be sure to pass along your feedback to Elms staff members - it will mean a lot to them.
Warm regards,
Louise Jones
The food on the whole is very good. Could be hotter.
There is a new manager and neither myself or my mother have met her.
Thanks for taking the time to leave your review. It's lovely to hear that you enjoy the activities we have to offer at West Oak, and that the food is enjoyed too. We'll share your feedback with the catering team, so that they can improve their service for your mother and all residents. If you do...
My father was resident here for almost 3 years before he passed away. When he arrived he was very ill but the high level of care he received meant he recovered and began to flourish. EVERY member of staff is kind, caring, professional and always had dads best interest at heart, my family and I can not thank them enough for what they have done to enhance dads final years. We were always kept fully up to date with dad's various medical issues. His room was constantly tidied. His personal needs were a top priority and never at any point was he unattended for too long .. they even baked him a cake on his birthday . If you are looking to place a loved one at West Oak, I can not recommend this care home more highly. This was definitely the best choice we made for my dad's care.
Thank you so much for your kind words!
We're grateful for your support and happy to hear our team enhanced Mike's final years. Our team works hard to ensure that every resident receives the right care, and it's great to hear that they succeeded. Your feedback encourages us to keep improving.
Yours sincerely,
Louise
My mother moved into West Oak two months ago following a stay in the hospital. She has settled in quickly and seems very happy. All the staff are friendly and welcoming. My mother is well cared for, and the food is great. The activities staff do a great job ensuring there are plenty of activities to keep the residents entertained.
Thank you for highlighting the effort and passion our team puts into their work. We're glad that our care provided to your mum and our residents has not gone unnoticed. Offering a smooth and pleasant experience to our residents and families is our goal. We sincerely appreciate your kind words.
Your sincerely,
Agnes
It was all nicely presented and adequate, and a good temperature
Murali is the chef and abul my server both very attentive
Thank you for submitting your review. We are so glad to hear that you enjoyed your meal with us. Our team do take pride in ensuring attention to details with food service as this is always an important part of our resident's day.
She is in a much better emotional and mental condition since moving in here and she is very happy with the care she is recieving.
Thank you for your kind words!
We appreciate you taking the time to praise our team and recognise their continuous efforts. We'll pass your compliments to our staff. They work really hard, and your review truly lifted their spirit.
Your sincerely,
Agnes
My uncle is very well looked after by all the staff and when he became very anxious and confused they immediately helped him by contacting the GP, who gave him some medication and now he is happier, relaxed and sleeping well. The staff really care about his wellbeing and are on call whenever he needs them. This helps me too, to know I don't have to worry about anything.
Thank you for noticing the effort our team puts into their work. We're glad we could provide you and your uncle with a smooth and pleasant experience. We sincerely appreciate your support!
With warm regards,
Agnes
Often sit with husband having his lunch and the variety is good. Had chocolate sponge and sauce, with custard, thoroughly enjoyed. Caters well for the age and residents.
Yours sincerely,
Agnes
The staff at West Oak Care Home have been so kind to my mum. On arrival at the care home, she was distraught as she wanted to go to her own home. All staff were so kind and patient with her on her arrival and managed to help her to calm down and settle in. This kindness and understanding continued throughout my mum's stay. Also communication with myself and my brother by staff has been excellent.
Thank you so much for your kind words! We're thrilled to hear you had such a great experience with us. Your feedback truly brightens our day and motivates our team to keep delivering the best service possible.
We look forward to welcoming you back soon - and if there's ever anything...
My Mother spent two weeks here over the Christmas period following a short stay in hospital which had left her not strong enough to go home straight away. The manager and staff could not have been more welcoming and she had a lovely comfortable room. She was very well cared for and nothing was too much trouble - I also felt reassured that she was in safe hands over what was a very busy family time for me. She even had her birthday there and they surprised her with a lovely cake! She had everything she needed to rest and recuperate before going back home.
My mum came to West Oak for palliative/end of life care, and we could not have wished for a better experience at a really difficult time. The care was attentive and compassionate and we really felt the staff connected with Mum on an individual level. The room was really nicely furnished and we really appreciated the coffee area downstairs. Food was great. Overall outstanding.
My wife, Penelope, was admitted on 30th December 2025 for end of life care. She was in the terminal stages of pancreatic cancer and passed away at 10:25 on 11th January 2026. The care received during this time could not be faulted. She was treated with care and dignity to the very end. The rose placed on her body after she passed was a thoughtful gesture.
Thank you for sharing your satisfying experience at West Oak. Knowing our team acted in a professional manner for you and Penny truly motivates us to keep on improving. Penny she would be missed.
Please accept our sincere condolences.
The whole family has been impressed by how kind and caring the staff are.
The staff themselves seem happy and almost all have been at W.O. for the duration which is a really good sign.
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that our staff made a difference for you. Your satisfaction and the care for our residents are our top priorities, and your review reaffirms the hard work we put in every day. Your feedback means a lot to us and helps us continue to improve.
Sincerely,
Agnes
I am very comfortable here, all the people are friendly.
Thank you for getting in touch. I appreciate the time you've put into giving us feedback. I want to reassure you that we will take all this aspects into consideration. I'm glad about the things you mentioned going well, and I will spend more time on the aspects of the job that need improvement.
With kind regards,
Abdul Rifai
He called West Oak his halfway home place.
All the staff took the time to getting to know him and took very good care of him.
He enjoyed all the activities, spending time with others but mostly enjoyed the delicious meals.
In addition we really appreciated the good communication and updates.
Big Thank you to all involved for making us all very welcome.
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that our amazing staff made a difference for you. Ours residents and relatives satisfaction is top priority , and your review reaffirms the hard work we put in every day. Looking forward to seeing you again!
My husband was in West Oak for 2 weeks respite care. We were very pleased with his care. He was very well looked after by the staff who were very attentive at all times, helpful & friendly. His room & food were also very good, everywhere very clean & tidy.
Thank you so much for your thoughtful and encouraging feedback. It truly means a lot to know that our efforts have made a positive impact to your husband's "halfway home". Your kind words are both motivating and uplifting, and they inspire all our staff to keep delivering their very...
I wish to say that the nursing care remains excellent. I could not have wanted better attention from the nurses who had much to deal with. Staff as always, friendly and attentive.
However this time the cleaning of the bathroom was poor and, worse, an infection on A's big toe, clearly visible, was not noticed for at least three days so I do not feel his personal care was sufficiently well done.
Thanks for taking the time to leave your review, it's wonderful to hear your lovely feedback for our nursing care and friendly team at West Oak Care Home. We're sorry you were unhappy with the cleanliness of the en-suite at times, our staff do the upmost to make sure all of our environments are...
So grateful she stayed at west oak right until her
Passing.thank you all,
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2018Outstanding
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (3)
- 24 Jun 2026
This week one of our Residents, Janet, designed her own diabetic-friendly menu and our wonderful Chef was able to prepare it for her. Her delicious choices included a fresh tomato...
- 22 Jun 2026
To celebrate Ladies' Day, residents enjoyed a fun and fantastic afternoon with our very own sweepstake for Ascot races. Residents were enthusiastically willing their horses to win, watching them on...
- 04 Jun 2026
D-Day celebrations featuring the talented Vintage Singer, Kitty. Kitty performed a delightful selection of War Time era songs that were ideal for this occasion, evoking heartfelt memories for many of...
- 20 Aug 2026Organiser: Barchester West Oak Care Home
- 22 Aug 2026Organiser: Barchester West Oak Care Home
- 22 Aug 2026Organiser: Barchester West Oak Care Home
Awards / Recognitions (20)
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
- 15 Apr 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester West Oak Care Home.
Meet the Team (8)

Hello, my name is Agnieszka Klimkowicz-Buda, and I am a General Manager at West Oak Care Home.
Thank you for taking the time to learn about our home. It's always wonderful to see prospective residents, family, friends, new colleagues and members of the community showing an interest in what we do here at West Oak.
I am an experienced and dedicated care professional with a strong passion for delivering high-quality, person-centred care. As the General Manager of the care home, I am responsible for ensuring that residents receive safe, compassionate, and dignified support in a warm and welcoming environment.
I originally trained as a nurse in Poland and spent over 10 years working there in clinical practice. In 2004, I relocated to the UK and joined the healthcare sector. With many years of experience in the health and social care sector, I have developed extensive knowledge in residential and dementia care, team leadership, and service improvement. I work closely with residents, families, and staff to create a positive community where everyone feels respected, valued, and supported.I am committed to maintaining high standards of care and continuously improving the service. I believe that strong teamwork, open communication, and meaningful relationships with residents and their families are key to creating a home where people truly feel comfortable and secure.
Thank you again for your interest in our wonderful home.

More recently, Liviu has had senior roles in both Austen House (our sister home) and West Oak.
Liviu is often on the floor engaging with our wonderful residents and staff and ensuring smooth and proper handovers between staff every day.
Liviu can be found on either of our units or in the Managers office on the ground floor in reception.

My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.
My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.
Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

I am originally from Ukraine and I joined West Oak in May 2025. Previously, I was a teacher, and my personal mission statement is to do my best to promote kindness, care and love.

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.
Frequently Asked Questions about Barchester West Oak Care Home
What types of Care is Barchester West Oak Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Barchester West Oak Care Home have?
There are 57 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at Barchester West Oak Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Barchester West Oak Care Home to the centre of Wokingham?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester West Oak Care Home to verify any information. View our terms and conditions. Barchester West Oak Care Home has an Enhanced Service -more info.