Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA
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9.8 116 Reviews
  • Austenwood Nursing Home, Gerrards Cross
Austenwood, a beautifully located care home nestled close to the village of Gerrards Cross in the county of Buckinghamshire, offers long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia. The home offers activities and a busy social calendar, as well as peaceful and beautifully landscaped mobility friendly courtyard gardens.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care.

The team at Austenwood offer more than quality care, they provide a way of life.

Care Provided by Austenwood Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600
  • Self-Funded Residential Dementia Care: from £1600
  • Self-Funded Nursing Care: from £1600
  • Self-Funded Nursing Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Nursing Care: from £1600
  • RESPITE Self-Funded Nursing Dementia Care: from £1600

Residents who qualify for FNC will be applied for and will go directly to the home. All prices are a guideline of a starting cost depending on care needs and availability. For the most accurate information surrounding fees, please book a viewing and our Home Manager will be able to discuss your requirements, costs, any funding eligibility and show you around our lovely home.

These prices are only a guideline, please contact Austenwood Nursing Home to find out the exact price for your requirements.

Contact Austenwood Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Austenwood Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Nonkosi Nojaduka (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (11)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visiting is at anytime, so long as the resident is happy to receive guests.
    If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.

Parking

  • Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.

9.8

Austenwood Nursing Home has a Review Score of 9.8 (9.812) out of 10, based on 34 reviews in the last 2 years.
Over all time Austenwood Nursing Home has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Austenwood Nursing Home
  • 39
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Total of 116, showing 1-20
Review from Lynne B (Niece of Resident) published on 23 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has received the best care we as a family could wish for. He is always clean as is his clothes. Every member of staff are happy to help in all his needs. My uncle has always been a foodie, the chef certainly fulfills his appetite with a wide range of menu.
Reply from Kate Wyatt, Group Community Engagement Manager at Austenwood Nursing Home
Thank you so much for your kind words and for taking the time to share your experience. We're truly delighted to hear that your uncle is happy, well cared for, and enjoying his meals, especially as a…read more
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Review from Kylie L (Niece of Resident) published on 22 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home appears light, bright, with a calm and caring atmosphere. There seemed to be lots of opportunities to partake in arts, crafts and games.
The staff were friendly and welcoming.
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you for taking the time to share your feedback. We're pleased you found our home light, bright, and calm, and that our friendly team made you feel welcome. It's great to hear you noticed the…read more
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Review from Elayne N (Friend of Resident) published on 20 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was asked by my friend to look for a Nursing Home for her as unable to manage at home.
I looked at 4 homes and Austinwood came out top.


On my arrival to view the home I had a parking space reserved for me and a very professional welcome by Jackie who escorted me round the home. I was very impressed

whith what I saw. All the staff who I passed by on my viewing said good morning. Thr rooms where lovely and the one I thought would suite my friend was beautifully decorated with matching curtains and bed dressings.
The Cinema was very impressive with pretty and unusal decorations. Super.


I would not hesitate to reccommend Austinwood and the lovely professional staff.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you so much for taking the time to share your experience. We're delighted to hear that your visit to Austenwood made such a positive impression. Our team works hard to ensure every guest feels…read more
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Review from Heather R (Sister of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely greetings entering the care home, such pleasant staff. Enjoyed the hot chocolate that was offered. The decor is very light and airy. The whole atmosphere felt warm and cosy.
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you so much for your lovely feedback. We're delighted to hear that you felt so welcome upon arriving at Austenwood and that you enjoyed our hot chocolate. It's wonderful to know you found the…read more
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Review from T W (Friend of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, tidy, friendly staff, willing to assist.
Plenty of daily activities. Home-cooked healthy, good-quality food.
Amazing efforts made to celebrate special days. Such as VE Day. Also birthdays are acknowledged.
Reply from Kate Wyatt, Group Community Engagement Manager at Austenwood Nursing Home
Thank you so much for your kind words. We're delighted to hear that your friend feels at home with us. Our team takes great pride in keeping Austenwood clean and welcoming, providing engaging daily…read more
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Review from Elaine M (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After every visit to Austenwood to see my mum, I am left feeling enormously happy and grateful that she experiences such exceptional care and attention. Austenwood has an atmosphere of kindness, joy and compassion; shaped by the wonderful staff who make every day so special for the residents, and evident
in the happiness of every person who is cared for here. Kindness is threaded through every daily activity and interaction. The range of activities is extensive and the home is truly inclusive, with every resident given the opportunity to lead a full, dignified life. It truly is a wonderful place.
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you so much for your kind and heartfelt review. We are delighted to hear that your visits leave you feeling happy and reassured about the care your mum receives. Our team is passionate about…read more
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Review from Nicola M (Daughter of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Austenwood Nursing Home is such a caring and nurturing place, where all the carers know the residents so well. The carers are genuinely interested in the residents, and every day there are wonderful activities for everyone to take part in. The kindness and care shines through at all levels, supported
by an efficient and equally caring management team.
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you so much for your wonderful review. We are thrilled to hear that you feel Austenwood Nursing Home is a caring and nurturing environment. Our team takes great pride in knowing each resident…read more
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Review from A G (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was only at Austenwood for a short time, the while experience was excellent. Very friendly, caring and supportive. Our family are very grateful.
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you so much for your kind and thoughtful words. It was a privilege for our team to be able to care for your mother, even for a short time. We're truly glad to know that you and your family felt…read more
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Review from M K (Sister of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are in agreement with this review
- The staff are professional, kind, patient and helpful
- The home is spotless. The beds and furniture are very comfortable.
- The food is excellent and varied, if a course is not liked, an alternative is always offered. Help with feeding is on
hand to those in need.
- Daily activities are fun and varied. Outside entertainer and booked.
- Two large gardens are beautifully maintained. Comfortable seating and umbrellas are provided.
- Flowers and plants make the home very cheerful.
- In conclusion, we would not have chosen a better home for my sister; we would recommend it without hesitation.
Reply from Kate Wyatt, Administrator at Austenwood Nursing Home
Thank you so much for your kind and thoughtful review. We are truly delighted to hear that both you and your family are so pleased with the care and environment we provide. It means a great deal to us…read more
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Review from C W (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been pleased with the quality of care and affection our mum has received at Austenwood. She is settled and peaceful (Alzheimer allowing) which is evident that she feels safe. We've especially appreciated the good quality of relationship which all staff have developed with mum, despite her Alzheimer's,
and the respect and esteem they show! Mum particularly enjoyed the food at the beginning when she was still able to eat normally. And we've been grateful for easy, open, communication with staff. Both nursing and admin staff are always responsive to our requests. Our mum is in good hands, which genuinely care.
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Review from Mary K (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following yet another stroke I could no longer look after my lovely father at home. Reluctantly I had to find a care home for him. Thankfully I found Austenwood
From the first enquiry Austenwood could not have been more helpful. I felt they focused on providing personalised care for my father taking
into account his condition and his needs. The staff were all incredibly kind and at the same time very professional (I say this as a former ward sister). The facilities, standard of food, cleanliness and activities provided were excellent. The family were encouraged to visit often which we did, sometimes three times a day. We were welcomed on every occasion.
My father only spent 5 months In Austenwood before he passed away. The staff genuinely loved him and we could not have asked for better care. Simply wonderful.
Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home
Thank you so much for your kind words and valuable feedback. We're truly grateful you chose Austenwood for your father's care. It means a great deal to us to know that you felt supported and that our…read more
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Review from A W (Daughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Finding Austenwood Nursing Home was such a relief as I was really having trouble finding somewhere which I thought would be suitable for my Dad, who has dementia. The atmosphere, as soon as you walk in, is very welcoming and calm and very much home from home. It doesn't feel like a care home at all
and very light and airy. The staff from all areas are just wonderful - caring, understanding, fun - each providing all you can ask for in their own areas of specialism. Their empathy and compassion shines through and they treat each resident as individuals. This is everything I was looking for in a care home for my Dad. He can be challenging at times but they take it in their stride and tell me not to worry. When I chat with him we agree that this is the best place for him. Thank you
Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home
Thank you so much for your heartfelt review. We're so pleased to hear that finding Austenwood Nursing Home has brought you peace of mind for your dad's care. Creating a welcoming, calm, and home-like…read more
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Review from R C (Friend of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home.
Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at Austenwood Care Home. If there's anything we can do to make your friends stay even better, please…read more
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Review from Bevill C (Respite Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My circumstances with a very elderly relative changed resulting in a Sunday enquiry for assistance. By the next day Austenwood Care Home had collected the elderly relative and welcomed her for a weeks respite care. Since then the relative has stayed in Austenwood. Relaxing in the 24 hour professional
care, the comfortable surroundings and the loving people. This really is 5 star treatment.
For myself this is the first time I've had to deal with a very elderly relative with diminishing physical abilities. Austenwood's staff have provided guidance, reassurance and gently taken control. I'm so grateful for them and how they always appear happy and content leaving myself to the role of spectator
As for my elderly relative well she just wished she had known about Austenwood Care Home a lot earlier but that we can't change.
Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home
Thank you so much for sharing your thoughtful experience with us. We're so pleased to hear that both you and your relative have felt welcomed and supported by our team. It's an honour to provide the…read more
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Review from J M (Sister of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Austenwood Nursing Home is an outstanding nursing home on every level, from the day my brother moved in, to the day he passed peacefully and lovingly away. The home welcomed both him and the family into their loving care and hearts. He was blind, wheelchair-bound, amongst other issues and had dialysis
three times a week. None of this was a problem for the home, they met his physical and dietary needs with diligent care and love. We loved visiting him and seeing the Austenwood family, it was a happy and joyful place and lovely to sit and have a coffee with the staff who always gave us a warm welcome and time. The social events were always such fun. During his end of life, we were so blessed to have him at the home. The family were held in their care and he was peaceful and calm to the very end.
We will always be grateful to Austenwood Nursing Home for the nursing staff, the care and activities team for making Gordon's life so comfortable, fulfilled and happy.
Reply from Louise Hickman, Operations Manager at Austenwood Nursing Home
Thank you so much for your kind review. Having your brother with us at Austenwood was a privilege. I will pass on your kind words to the team which I know will mean a lot to them, as did your brother.…read more
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Review from B R (Son of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here for 18 months now and is slowly deteriorating with Alzheimer's dementia.
The care has been loving and comprehensive, professional and interactive. Personal care has been excellent and respectful of her needs and fears. The vast majority of the staff, covering all the teams involved
clinically, institutionally, entertaining, or service orientated have been excellent.
My most recent interaction was with the senior nurse about how to manage the closing down care as Mum deteriorates into the final stage of disability with her dementia and this was thoughtful, proactive, and caring, whilst also empowering us to be involved and informed at all stages.
We are confident that our Mum is in the right place for this process.
Thank you to all the staff
Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home
Thank you so much for your lovely review. I am pleased you were able to recognise the individual and personalised care we provide to all. We are a family at Austenwood and will always support families…read more
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Review from C I (Wife of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Austenwood since January 2024. I visit him daily for about 1.5 hours and have had during these visits the chance to observe his care both in the privacy of his room and in the resident's lounge. In the latter location, I have been able to observe the care of other residents.
I can only say that I find the care at Austenwood exemplary. The employment of male/female nurses, carers, chefs, activities staff, and cleaners across multiple nationalities adds to the overall well-being of the residents. My husband's health condition means he is not the easiest resident to care for but the staff team does it all with dignity, respecting his choices and respect for his quality of life. In turn, I have been offered support on all my visits and consulted on his care needs. Every day I find him shaved, with personal hygiene attended to, and dressed appropriately. He is sometimes agitated but nursing staff react quickly with prescribed medication to calm him.
Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home
Thank you for sharing your thoughts and experience with Austenwood so far. We are proud to be able to provide tailored, premium care to each individual to ensure all needs are met accordingly. Our…read more
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Review from D C (Goddaughter of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic care home. The care is the absolute best. So nice to know everyone is cared for 100% and safe. Everywhere is so clean.
Reply from Louise Hickman, Home Manager at Austenwood Nursing Home
Thank you so much for your kind review. Our care team works hard to ensure that your loved one is cared for to the high standard that we hold ourselves to, and the housekeeping team works hard to…read more
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Review from N S (Niece of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Austenwood Nursing Home are extremely helpful, friendly, and passionate. From the warm welcome at reception, the friendly face in the kitchen, and the excellent support from the carers. We are so happy our uncle is a resident at Austenwood, and look forward to our visits!
Reply from Louise Hickman, Home Manager at Austenwood Nursing Home
Thank you for your kind review. It is so important to us to ensure that everyone feels welcome and comfortable. I will pass on your appreciation to the team who work hard to make Austenwood a lovely,…read more
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Review from D J (Great-Niece of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit - anytime.
My uncle is safe and cared for so well.
All the staff are so nice and kind.
Reply from Louise Hickman, Home Manager at Austenwood Nursing Home
Thank you so much for your kind review. It is important that the residents feel safe and cared for. I will pass on your appreciation to the team and look forward to your visit soon.
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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Austenwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Austenwood Nursing Home is calculated as follows: ( (359 Excellents x 5) + (29 Goods x 4) + (6 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 404 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Austenwood Nursing Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

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Meet the Team (12)

Kosi

Kosi Nojaduka

Job Title: Home Manager Joined: 2025

I started working in the health sector from 2000 till to date. I have experience in different areas in the field from maternity, neonates, young adults, adults and specialised in Mental Health.


I worked as a general nurse, service manager in specialised services, being a DBT therapist and deputy director in one of the mental hospitals.


Having explored and worked in different areas and occupying different positions in this field, I decided to settle for Elderly Care as it became my passion to contribute to the lives of people at their golden ages. I then became a CQC registered manager in one of the care homes before joining the company.


My goal is to provide compassionate, high-quality support and care to residents, many of whom may be elderly or have various health conditions and disabilities. This includes collaboration with families which is very crucial in person-centred care provided.


I am committed to make my contribution for Austenwood to continue to be a warm, safe and loving environment where residents, relatives and staff feel like family and supported emotionally and mentally.


Kosi Nojaduka - Home Manager

Karen

Karen McLean

Job Title: Deputy Home Manager Joined: 2025

I have worked within the care sector for over 13 years. For the past three years, I have been specialising in Dementia care.
Two of my passions are: a passion for delivering excellent care to ensure the well-being of our residents and a passion to empower residents to live their lives their way, where there is a will, there is a way.


Working alongside my team of incredible carers, we strive to deliver exceptional person-centred care to every resident every day. A busy, varied and hugely rewarding position which I feel privileged to hold.


Having an open-door policy, I am incredibly happy to be working within such a beautiful home with a friendly atmosphere and dedicated people who deliver excellent care.


I am immensely proud to be the Deputy Manager for Austenwood Care home.

Sammi

Sammi Fisher

Job Title: Lead Activity Coordinator

With nearly two years of experience in activity coordination, Sammi leads all engagement initiatives at Austenwood Care Home. Her role includes planning and organising monthly activity calendars, booking entertainers, coordinating one-to-one sessions, and managing special events such as birthdays, parties, and outings. She also hosts resident meetings to gather feedback on preferences, ensuring the activities are personalised and meaningful. Sammi is dedicated to creating a vibrant, inclusive environment where every resident feels seen, heard, and valued.

Christopher

Christopher Pigera

Job Title: Head Chef

Christopher is a professionally trained chef who studied at The Hotel School in Sri Lanka. He completed the National Diploma at the Cinnamon Grand Hotel (Five Star) over the course of three years and received comprehensive training in all sections of the kitchen.


He has worked for various companies across different countries. In 2004, he moved to London and worked at prestigious establishments including the Meridian Hotel in Piccadilly Circus, City Inn Hotel Westminster, the Bank of England Members Club, and several other fine dining restaurants throughout London.


Since 2015, Christopher has been working in care homes as a chef. He finds this role to be an incredibly rewarding experience. He takes pride in preparing well-cooked, delicious meals that residents thoroughly enjoy.

Jackie

Jackie Lewis

Job Title: Administrator Joined: 2022

With almost 30 years of experience working in the care sector, Jackie joined the team at Austenwood in early 2022 as the Administrator. She is very proud to work in such a lovely home and to support the residents who live there. She welcomes new residents and visitors to the home with a smile and the offer of a nice cup of tea or coffee.

Ian

Ian Ephraim

Job Title: Maintenance Operative Joined: 2024

Ian has over 25 years of experience in maintenance roles, primarily within the care sector. He has been part of the team at Austenwood for over a year, where he is responsible for overseeing the maintenance and repair of the facility’s equipment, infrastructure, and overall environment. Ian ensures that all work is carried out in compliance with safety regulations and standards. He also supports external contractors who service the appliances within the home.


His role is essential in creating a safe, comfortable, and well-functioning environment for both residents and staff, something he takes great pride in every day.

Robert

Robert Balan

Job Title: Head of Housekeeping Joined: 2020

Robert has been working for Austenwood Care Home for 5 years. He began his journey as a cleaner and kitchen assistant in two other care homes before discovering this lovely place. Since then, he has continually developed himself and learned in order to offer better and better services to the residents. He currently works as the Head of Housekeeping and also helps out in all ancillary departments.

Fiona

Fiona Charles

Job Title: Operations Director

Fiona has over 30 years of experience working within the healthcare sector and is a Registered Nurse, remaining active on the NMC register. Her management career started as a charge nurse and then as a ward manager within the NHS, working in wards specialising in care for older adults enduring mental health conditions and dementia.


For the last 15 years, Fiona has worked in the Care Home Sector, taking on various Management roles, including Registered Manager, Regional Support Manager, Clinical and Quality Manager, Compliance Consultant and Operations Manager.


Remaining very hands-on clinically, she is passionate about supporting our management teams to deliver exceptional person-centred care, ensuring all individuals can maintain their independence and enjoy the excellent quality of life our care homes offer.

Louise

Louise Hickman

Job Title: Operations Manager

Louise is the Operations Manager at Premium Care Group Ltd, bringing over 20 years of experience in health and social care. Her career began as a domiciliary carer while raising her young children, originally seeking flexible work, she quickly discovered a deep passion for making a meaningful difference in people’s lives. Since then, she has never looked back.


Throughout her career, Louise has held a variety of roles across the sector, each building on the last and shaping her strong understanding of what good care truly looks like. Her journey has led her to her current role, where she oversees multiple care homes, supports managers, and ensures the highest standards of quality, compliance, and person-centred care.


Louise is passionate about fostering environments where both residents and staff feel genuinely supported. She leads with integrity, remains hands-on when needed, and is deeply committed to staying connected to the people behind the work. Supporting others to succeed and feel valued is at the heart of everything she does.


She is proud to be part of Premium Care Group, working alongside an exceptional team that shares a common goal: delivering an outstanding experience for both residents and staff.

Alice

Alice Ledwith

Job Title: Customer Liaison Manager Joined: 2024

As Customer Liaison Manager, I support families in one of the most important decisions they’ll ever make, finding the right home for their loved ones. I guide and support each care enquiry with compassion and professionalism, ensuring every family feels heard, informed, and confident in their choices.


In addition to my work with families, I also oversee our marketing and advertising, helping to showcase the heart of our homes and the care we provide. I’m a people person at heart, and I’m proud to be part of a business that shares my core belief: life does not end with a dementia diagnosis. Our homes are places to continue living with dignity, joy, and purpose.


Dedicated and deeply passionate, I’m here to help, no question is ever too much.

Danielle

Danielle Barham

Job Title: Group Lifestyle Manager

In July 2025, I was honoured to become the Group Lifestyle Manager for Premium Care Group, where I oversee and develop lifestyle programmes across all our care homes to enhance residents’ wellbeing and quality of life.


Before this, I was Care Manager at Weald Hall, having started my career there as a care assistant. I quickly built strong relationships with residents and the care team. My passion has always been to make a genuine difference, caring for every resident as if they were part of my own family.


At Premium Care Group, we are committed to providing excellent, individualised care that promotes independence and enables residents to live their lives to the fullest. I look forward to continuing to create welcoming, engaging environments where family, friends, and our residents feel at home.

Kate

Kate Wyatt

Job Title: Group Community Engagement Manager

With 28 years of experience in the care sector, Kate has held a wide range of roles, from domiciliary care to Deputy Care Manager. Most recently, she served as an Administrator, bringing extensive knowledge, dedication, and vital support to her team. Her deep-rooted passion for elderly care shines through in everything she does, and she thrives at the heart of the home, staying closely connected with both staff and residents.


Kate has a particular passion for community engagement. She loves meeting new people, building meaningful relationships, and making a genuine difference in the lives of others. She takes great pride in supporting other homes across the Premium Care Group and is always willing to contribute wherever she can.


Now serving as the Group Community Engagement Manager for Premium Care Group, a role she is immensely proud of, Kate continues to champion connection, compassion, and community across the organisation.


Outside of work, Kate enjoys spending time with her horses and her beloved dog, Selly. A devoted family person, she cherishes quality time outdoors with her two children, Josh and Daisy, and her loved ones.

Frequently Asked Questions about Austenwood Nursing Home

What types of Care is Austenwood Nursing Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Austenwood Nursing Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Austenwood Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Austenwood Nursing Home to the centre of Gerrards Cross?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Austenwood Nursing Home to verify any information. View our terms and conditions. Austenwood Nursing Home has an Enhanced Service - more info.