Barchester Chalfont Lodge Care Centre

Denham Lane, Chalfont St Peter, Gerrards Cross SL9 0QQ

Barchester Chalfont Lodge Care Centre, Gerrards Cross, Buckinghamshire
Barchester Chalfont Lodge Care Centre, Gerrards Cross, Buckinghamshire
Barchester Chalfont Lodge Care Centre, Gerrards Cross, Buckinghamshire

Barchester Chalfont Care Centre is on the edge of Gerrards Cross Golf Course, just minutes from the pretty villages of Chalfont St Peter, Chalfont St Giles and Denham. It sits in magnificent grounds with marvellous views across a picturesque lake and the fine fairways of the golf course. Yet close to the M25, M40/A40.

The emphasis is on outsanding care, dignity and choice on how you live your life. There is an extensive activities programme, as well as their own Music Therapist in conjunction with Nordoff Robins, on site Physiotherapist, hairdresser manicurist and aromatherapist. They provide first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community and specialist care for younger people with aquired brain injury, spinal injuries, cerebral palsy, M.S and Huntingtons Disease.

Group: Barchester Healthcare Ltd

Person in charge: Emerson Kupfuwa (General Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 119 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Mild Challenging behaviour. Ages 18+.

Languages Spoken by Staff (other than English): Bulgarian, Spanish; Castilian, Polish, Portuguese, Urdu

Single Rooms: 97

Shared Rooms: 11

Rooms with ensuite WC: 106

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Barchester Chalfont Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

5 Bed Vacancies

posted 11 Oct 2017

Please contact us to discuss your needs further, we would love to welcome you for a visit.

Reviews

9.5 Barchester Chalfont Lodge Care Centre has a Review Score of 9.5 (9.505)

The Review Score of 9.5 (maximum of 10) for Barchester Chalfont Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Barchester Chalfont Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.505 for Barchester Chalfont Lodge Care Centre is calculated as follows: ( (172 Excellents x 5) + (115 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 305 Ratings = 4.505

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Barchester Chalfont Lodge Care Centre is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.8 positive Reviews (119 registered maximum number of service users ÷ 5). 24 Reviews ÷ 23.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Chalfont Lodge Care Centre?

  • Extremely LIKELY
    20
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Chalfont Lodge Care Centre

  • Daughter of Resident/Service User
    7
  • Husband of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    2
  • more

My dear mum has been at Chalfont Lodge Care Centre for about 10 months, the change we have seen in her since her arrival has been nothing short of amazing. She is happier, more aware, more engaged and improved in every aspect, physical and emotional. The staff and their commitment to my mum's comfort and well-being are extraordinary. Living so far away (Australia) it is a huge comfort to know that she is in the best place possible

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Chalfont Lodge Care Centre has such good care that I've seen my grandma improve in leaps and bounds. The atmosphere is stimulating and she is always clean, dressed and tidy. Chalfont Lodge has brilliant facilities and activities, so our family knows when we're not visiting our grandma/mum/sister is enjoying herself and staying active.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 21 Aug 2017:

Thank you for the lovely review Jeanie, we are happy that Grandma is enjoying her stay with us.

The home is welcoming and generally well run by happy staff. Residents have a variety of problems but are all treated as individuals. When any difficulties arise, they are immediately addressed which is reassuring to residents and families alike. No home is perfect but in my experience, Chalfont Lodge is up there with the best.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Since our mum has been in Chalfont Lodge her quality of life has improved no end.
The staff are amazing and very kind and caring. We cannot thank, praise everyone at Chalfont Lodge enough for taking such good care of our dear mum she is very happy.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother has a strong personality which her illness transforms into so-called 'challenging behaviour'. For this reason other care facilities have previously turned their backs on her, sometimes quite cruelly.
From the time of her assessment for Chalfont Lodge (personally by the manager) she has been treated as an individual, with kindness and understanding and enabled to regain her dignity. Best is the feeling that staff in all roles see through the problems arising from age and infirmity to the lovely lady that my mother still is - and can sometimes helpfully remind me of that. After previous tribulations it is a great relief to know that she is now valued and well cared for in a happy environment that also offers high standards of cleanliness and catering. All this despite issues with staff retention and recruitment, which afflict the care system (as currently organised) as a whole.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My late husband was a resident from the end of July to the day he died (28th of August 2016). He was very happy in his room and could see me arriving by car. The staff were based outside his room so could see when help was needed. Nursing care good. Had to be tube fed. I came to two activities during his stay which I enjoyed. All staff very friendly.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I spent seven weeks at the above care home. Only had a problem with one of the staff. My experience was one of being looked after in a hotel. Excellent staff, food and being treated as a human and not just sat in a chair in front of a TV. The team that ran the activities were excellent as were most of the staff.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff very friendly, approachable and attentive. Very clean throughout. Food excellent. Able to have lunch with the resident, very good idea.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mum has been a resident at Chalfont Lodge for approximately 12 years. She has Alzheimer's disease. The care she has received during this time has been consistently outstanding. She is cared for and loved by the nurses. I am kept informed of her care, she is warm, clean and well fed. Her medical needs are all looked after so we have nothing to worry about.

She is stimulated through regular activities and although she has advanced Alzheimer's, she is always included. My family and I have been devastated with the prognosis of her Alzheimer's and the home has supported us throughout the years. Thank you to all the wonderful staff.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Dad has been Chalfont Lodge Care Centre for 18 years, he is their longest serving resident having received a brain injury at the age of 57. The quality of the care and accommodation at Chalfont is exceptional which is extremely important to us as a family given that this has been dad's home for nearly 20 years. I'm always impressed by the friendliness and patience of the staff when I visit and the quality of the environment is beautiful, unlike many care homes.
The staff understand my dad's needs and always communicate with us is there are any health issues or decisions to be made, I wouldn't hesitate to recommend Chalfont as a safe, caring and dignified home for those in need of care.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been extremely well looked after in every way by all the staff here at Barchester Chalfont Lodge Care Centre.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

I have been a resident here for four months and have been very pleasantly surprised by the care and attention shown to me. The entire care home is managed to a very high standard.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

During 2016 the Sunningdale unit at Chalfont Lodge has been transformed. It has become a model which delivers consistently effective and compassionate care to its residents.
In nearly 7 years of association with the Sunningdale unit, the standard of care has never been so high.
It's finally become a joy to visit our son, who is in long-term care.
Whilst the management of the home can take credit for the recruitment and development of such a highly competent team of people, they must also acknowledge their responsibility to maintain the motivation and morale of the staff involved.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Always very welcoming, open, clean and caring.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I am being extremely well looked after and appreciate all the many acts of kindness staff have shown me.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Rooms: Good

I have always heard from my friend about how well she is being looked after - kind carer, delicious food. I would only say that sometimes her room is rather untidy and cluttered (but that is probably her fault)
As a visitor, I feel known and welcomed by the staff - rather like a 4-star hotel.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

My wife is looked after extremely well by carers, nurses and all the staff.
She is treated with respect and everyone here has always got a smile and a greeting when they see her in her wheelchair.
She can be quite aggressive when being washed and in the shower, but the staff just smile and say "we understand".
It is a great relief to me that she is here, in a well-managed house.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care of my father over the last 2 years as we have got to grips with him needing help has been second to none. We are always made to feel welcome and dad is very well cared for. The staff very much care for the residents and the unit on memory lane is run well.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Very happy with care given and wonderful grounds at this home. The activities team work very hard to give a stimulating and fulfilled environment. My only criticism would be that communication to relatives could sometimes be improved.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Overall, very happy with Chalfont Lodge. However, my father has been waiting for months now to have his room refurbished. I find the carers very caring and my father is treated with utmost dignity and respect. The management and staff are very pleasant and very approachable at all times.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Emerson Kupfuwa, General Manager at Barchester Chalfont Lodge Care Centre responded to this review on 19 Jan 2017:

Hello, thank you for your support and positive comments about the home. As you well know, I am available to meet with you at any time should there be any issues you wish to discuss with me.

My friend has been in this home in Memory Lane for almost 2 years bow. All staff from the head nurse to the carers and activity staff are the most kind and caring people. My friend is always clean and tidy and very well cared for. I would have no hesitation in recommending Memory Lane to any other person. Well done to all the staff in this home.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My husband has been in this home for 2 years. I have been very happy with the care he receives and have recommended this home to several people. The staff are very friendly and caring to all residents on Memory Lane. Whatever their position they work as a team and the unit is run very well. I visit most days so I see what's going on.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Barchester Chalfont Lodge for 3 years almost. Before she was in an awful home elsewhere. I cannot specify how pleased I am with my mother's care. She is so happy at Barchester Chalfont Lodge and the staff are amazing, always acknowledging my mother and myself whenever I visit, Chalfont Lodge is a wonderful home.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My stepmother has lived at Chalfont Lodge since April 2012. She is confined to bed and has dementia. She eats very little and her low weight is a concern. I am satisfied that the nursery and care personnel are aware of her needs, do a good job in meeting those needs, often in trying circumstances in a professional, friendly and patient way. The staff work long hours and are a credit to Chalfont Lodge.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My wife has dementia and is very inactive but retains her sense of humour. Initially I was concerned that in a big home with so many residents she would be forgotten. In practice she was well looked after and attended some activities though not able to take part. The staff were very kind and when we returned from the classic car show at the home several weeks later the staff greeted her in a kind and charming manner.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

My wife has been a resident for + 3 years and before that a day care patient for about a year. In all that time I cannot fault the care provided her which has been quite exceptional. The care home has a real family atmosphere and the rapport between staff and families is brilliant. The meals are exquisite. Altogether a most caring establishment.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

April 2017

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Care Home Idol 2016

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