Barchester Chalfont Lodge Care Centre

Denham Lane, Chalfont St Peter, Gerrards Cross SL9 0QQ

Barchester Chalfont Care Centre is on the edge of Gerrards Cross Golf Course, just minutes from the pretty villages of Chalfont St Peter, Chalfont St Giles and Denham. It sits in magnificent grounds with marvellous views across a picturesque lake and the fine fairways of the golf course. Yet close to the M25, M40/A40.

The emphasis is on outsanding care, dignity and choice on how you live your life. There is an extensive activities programme, as well as their own Music Therapist in conjunction with Nordoff Robins, on site Physiotherapist, hairdresser manicurist and aromatherapist. They provide first-class 24-hour nursing care alongside expert care for people with dementia in the Memory Lane Community and specialist care for younger people with aquired brain injury, spinal injuries, cerebral palsy, M.S and Huntingtons Disease.

Group: Barchester Healthcare Ltd

Person in charge: Wayne Hughes (Acting General Manager)

Local Authority / Social Services: Buckinghamshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 119 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Mild Challenging behaviour. Ages 18+.

Languages Spoken by Staff (other than English): Bulgarian, Spanish; Castilian, Polish, Portuguese, Urdu

Single Rooms: 97

Shared Rooms: 11

Rooms with ensuite WC: 106

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Barchester Chalfont Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Barchester Chalfont Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 44 Reviews over all time. This Average Rating is also the rating value for Barchester Chalfont Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.489 for Barchester Chalfont Lodge Care Centre is calculated as follows: ( (291 Excellents x 5) + (190 Goods x 4) + (34 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 517 Ratings = 4.489

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.966 Points relating to the number of positive Reviews for Barchester Chalfont Lodge Care Centre is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 23.8 positive Reviews (119 registered maximum number of service users ÷ 5). 23 Reviews ÷ 23.8 Target = 0.966

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Barchester Chalfont Lodge Care Centre has a Review Score of 9.5 (9.455) from 44 Reviews


Average Ratings

  • Excellent
    24
  • Good
    20
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Barchester Chalfont Lodge Care Centre?

  • Extremely LIKELY
    34
  • Likely
    10
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Barchester Chalfont Lodge Care Centre

  • Daughter of Resident/Service User
    12
  • Husband of Resident/Service User
    9
  • Friend of Resident/Service User
    6
  • Resident / Service User
    5
  • Son of Resident/Service User
    3
  • more

As a regular visitor to a resident, I am impressed by the care given. Having visited other homes in the past, Chalfont Lodge care centre stands out as exceptional. The staff are very kind and go out of their way to accommodate residents' wishes. I am not aware of bells requesting assistance ringing for long periods before being answered. There are various activities and outings and staff are very willing to take residents for walks in the lovely grounds. Although Chalfont Lodge is a large home it retains a homely atmosphere where visitors are welcome.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Good, caring staff. Always pleasant and trying their best for residents.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 19 Apr 2018:

Hello Jenny,

Thankyou for your lovely review.

Kind Regards
Bijal

Following problems with challenging behaviour, my mum was asked to leave another residential care home. Thank goodness she was and far from requiring an EMI, Mum has settled into a general unity very happily and is thriving. She is always washed, dressed and her hair styled by the time we arrive to visit in the mornings, her room is clean and tidy, her bed is always made. There are activities for her to join in every morning and afternoon, 7 days a week, in fact people travel to this nursing home as day patients to join in the activities. The food is excellent and plentiful. Mum enjoys the occasional glass of wine with her meals. I highly recommend the very kind and professional staff from General Manager to Health Care Practitioners.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 11 Apr 2018:

Hi Ruth,

Thank you for your lovely review. Your mum is quite the character and it is nice as she occasionally likes to come to reception and sit with the admin team and have a cup of tea/coffee with cake and she is always talking about how lovely you are. It is a pleasure to have your mum with us.

My wife was admitted at the end of December 2017 and remained there until her death on 10th February 2018. She was totally dependent on 24-hour help as she could not use her limbs, talk or feed herself.

Throughout this time she was dealt with in a most sensitive and friendly manner. The staff were also alert to her medical needs and responded with immediate and professional support.

Knowing she was in such a reliable Home gave me the massive support I needed during this tragic and final part of her life. The way they dealt with her death was exemplary.

Thanks to all the staff and their support during this saddest of times.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 19 Mar 2018:

Dear Keith, thank you for your lovely review. Your wife was a much-loved resident of the home and the staff were very sad about her passing but we take comfort in the thought that she felt well looked after and hope that all of our residents feel this way about the care we provide.

He seems to be happy and feels at home. Clothes in the wardrobe have been a problem, but this is improving. Please keep it up! We're not sure he gets enough outdoor exercise. We were promised a short daily walk. He does have suitable outdoor clothing. You seem to be looking after his general health well.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   3.9 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 02 Mar 2018:

Hi Janet,

Thank you for your lovely review. We would be happy to meet with you to discuss the facilities and activities and how these can be more tailored to suit your husband's needs.

I am satisfied that the care and nursing staff at Chalfont Lodge look after the residents' best interests, treat them with compassion and dignity, keep adequate records and engage with me when I have questions or requests and seek outside professional help, such as from a GP, when that is appropriate.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 27 Feb 2018:

Hello Peter,
Thank you for your lovely review we are glad that you are satisfied with the care that Chalfont Lodge has been providing. Please do feel free to pop in and join us for some of our events we have a few good events lined up for the next few months.

Residents of Chalfont Lodge Care Centre are generally facing extremely difficult personal circumstances.

Despite this, the facility manages to maintain an air of "quite a nice hotel" which helps greatly with the resident's dignity.

I hope I never need this kind of support, but if I do I hope I end up in Chalfont Lodge Care Centre.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 12 Feb 2018:

Dear James,

Thank you for your lovely review. I am glad to hear your positive thoughts on Chalfont Lodge and the care we provide our residents.

As the family of a resident of Chalfont Lodge we booked to have Christmas dinner in the restaurant.

We were warmly welcomed with festive drinks in the lounge/conservatory which had been decorated beautifully and we were able to invite extended family in for a while to ensure we could all see each other that day.

Six of our party had booked for dinner. The tables were set nicely and the service was excellent - friendly, attentive staff. There were a couple of good choices for each course and the meal was served promptly and came out hot. We all had a very enjoyable Christmas lunch. Without this service/facility we would not have been able to spend some of Christmas together so we are extremely grateful.

We would like to thank all the staff for their hard work - Reception staff for overseeing bookings, Activities staff for the wonderful welcome, Care/Nursing staff for looking after residents, Cleaners/Maintenance/Groundsmen for keeping the place looking good, the Chef/Kitchen staff for working so hard to feed everyone well and of course, management for pulling all this together.

Thank you.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 22 Jan 2018:

Dear Jackie,

Thank you for your lovely review, we are happy to hear that your Christmas Lunch with us was an enjoyable experience for yourself and all your guests. Your lovely message will be passed onto all departments. Hopefully we will see you again next year.

I have been visiting Chalfont Lodge Care Centre since early October. From the first time, the atmosphere was of calm and warmth. The staff are unobtrusive quick to respond with concern and care if needed.
This was shown especially shown last weekend to my friend. Today a special buffet lunch was enjoyed to celebrate a very special birthday. It really made a memorable day for us. Then the care shown to all the residents coming to hear a group of children sing just exceptional. So thank you for the wonderful care knowing she is so well there and happy.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

My wife who has dementia was formerly in a highly rated care home that really couldn't cope when my wife showed signs of aggression due to the care homes GP withdrawing an important medication which the care home didn't inform me of. Now she is in Chalfont Lodge Care Centre and in addition to being able to care they are also very able to cope.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

My good friend has been in the home for 6 months now.
She is 100% happy with everything concerning the care home.
(She had a poor experience in another local care home).
The staff are brilliant. The rooms are very nice.
The home is set in a most beautiful, quiet countryside area.
The food is excellent and plentiful.
Activities are arranged, twice a day, most days.
I highly recommend Chalfont Lodge for anyone considering caring accommodation for family or friends.
Ten out of ten!

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 02 Jan 2018:

Hello Ron,

Thank you for your lovely review. We are glad that your friend is finding her experience with Chalfont a better one than she has had previously.

My father is a resident at Chalfont Lodge. It was his birthday just before Christmas and we wanted to arrange a celebratory family party for 13 people. The staff at Chalfont Lodge were totally accommodating of our wishes and made the arrangements at this busy time of year.

On the day, the staff had prepared a lovely table for the family in the dining room. The staff could have done nothing more to make the day a truly memorable celebration - just what we wanted.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   4 out of 5

My father spent the last 4 months of his life in palliative care at Chalfort Lodge. He settled very well and remained happy throughout his stay, save for a couple of incidents with other residents that could not have been avoided. His key carer was amazing going above and beyond in every aspect of his welfare and we also felt supported by the team at all stages but especially when the end came and we needed it most. We are grateful for the true care dad received.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 19 Dec 2017:

Hello Jayne,
Thank you for your lovely review. From all of the staff at Chalfont Lodge.

I can not fault the home, the staff, or the care my dad is receiving. However, the thing that has disturbed me immensely, was my son picked my mother up from visiting my dad one afternoon, and there was a funeral directors van parked in front of the main entrance. As my mum was waiting at the lift to take my dad back to his room, the lift opened and two funeral directors had a deceased resident in a bag, and transferred her through the main entrance, in front of visitors sat with residents, very distressing for all, including my son. Need to address this.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 21 Nov 2017:

Dear Lynn,

Thank you for your lovely review. Unfortunately at this moment in time this is the only entrance we have that can be used but I will speak to Emerson and we will see if there is an alternative route that can be used in the future. We are extremely sorry to have put our visitors in that situation and can understand why you found this distressing and for that we sincerely apologise.

Some of the carers need to be told what needs to be done when they come to help.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   3.5 out of 5

On 14th of September, there was a boat trip up the river at Henley. It was well thought out and carried out. Much enjoyed by all.
On 23rd of October, four residents were taken to a supermarket in Amersham and afterwards for coffee and cake. A very happy afternoon again.
Well done to the activity ladies.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   3.9 out of 5

Mum has settled so well at Chalfont Lodge and is so happy there. The staff are amazing, especially the activity staff team, who are ingenious when it comes to designing both group activities and engaging residents in one to ones.
They are excellent at arranging special theme days - a pamper day was a huge success this month, and Mum has enjoyed an outing to a local large supermarket with them as well.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 14 Nov 2017:

Hi Pauline,

Thank you for your lovely review. We as a team are glad to hear that your Mother is settled and happy with the care she has been receiving. The activities team are brilliant and we always try and aim to create activities that will suit everyone's needs. I am glad to hear your mum and you enjoyed our Pamper day, and due to its success we have been considering holding another similar event and once things are finalised, we will definitely let you know in the meanwhile if you did have suggestions of themed events please do let us know.

This was my first residency in a care home. I had however visited a number of others in the South East to see friends. In comparison, Chalfont Lodge exceeded my expectations.
The staff are wonderful. Nothing is too much trouble.
Today I return home and I shall miss them - they have become friends as well as carers.
The Lodge itself is delightful, very comfortable, spotlessly clean, with attractive lounges and a charming restaurant.
The food is very varied and delicious. Should I need care of this kind again I shall definitely return to Chalfont Lodge - and my friends will as well!

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 14 Nov 2017:

Dear Pamela,

Thank you for your lovely review, I am pleased that your respite stay with us was an enjoyable one and that you would consider using us again in the near future if you required any more respite care. We will miss you too, as you were a joy to have as a resident. Please feel free to pop in whenever you like, and please do bring your friends along. We do many other daily events, which you are most welcome to come and join in, such as our 'Don't dine alone' where you can come and have lunch and join in with the day's activities.

The activity group took us out (four residents) to the local supermarket for shopping and then for coffee. We all had a very happy afternoon and the care was excellent.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   3.9 out of 5

My wife has been wheelchair bound for a year. The team have looked after my wife to the extent that she is happy and contented. Smile predominate.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My dear mum has been at Chalfont Lodge Care Centre for about 10 months, the change we have seen in her since her arrival has been nothing short of amazing. She is happier, more aware, more engaged and improved in every aspect, physical and emotional. The staff and their commitment to my mum's comfort and well-being are extraordinary. Living so far away (Australia) it is a huge comfort to know that she is in the best place possible

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Chalfont Lodge Care Centre has such good care that I've seen my grandma improve in leaps and bounds. The atmosphere is stimulating and she is always clean, dressed and tidy. Chalfont Lodge has brilliant facilities and activities, so our family knows when we're not visiting our grandma/mum/sister is enjoying herself and staying active.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Centre responded to this review on 21 Aug 2017:

Thank you for the lovely review Jeanie, we are happy that Grandma is enjoying her stay with us.

The home is welcoming and generally well run by happy staff. Residents have a variety of problems but are all treated as individuals. When any difficulties arise, they are immediately addressed which is reassuring to residents and families alike. No home is perfect but in my experience, Chalfont Lodge is up there with the best.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Since our mum has been in Chalfont Lodge her quality of life has improved no end.
The staff are amazing and very kind and caring. We cannot thank, praise everyone at Chalfont Lodge enough for taking such good care of our dear mum she is very happy.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has a strong personality which her illness transforms into so-called 'challenging behaviour'. For this reason other care facilities have previously turned their backs on her, sometimes quite cruelly.
From the time of her assessment for Chalfont Lodge (personally by the manager) she has been treated as an individual, with kindness and understanding and enabled to regain her dignity. Best is the feeling that staff in all roles see through the problems arising from age and infirmity to the lovely lady that my mother still is - and can sometimes helpfully remind me of that. After previous tribulations it is a great relief to know that she is now valued and well cared for in a happy environment that also offers high standards of cleanliness and catering. All this despite issues with staff retention and recruitment, which afflict the care system (as currently organised) as a whole.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   4.4 out of 5

My late husband was a resident from the end of July to the day he died (28th of August 2016). He was very happy in his room and could see me arriving by car. The staff were based outside his room so could see when help was needed. Nursing care good. Had to be tube fed. I came to two activities during his stay which I enjoyed. All staff very friendly.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   5 out of 5

I spent seven weeks at the above care home. Only had a problem with one of the staff. My experience was one of being looked after in a hotel. Excellent staff, food and being treated as a human and not just sat in a chair in front of a TV. The team that ran the activities were excellent as were most of the staff.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Staff very friendly, approachable and attentive. Very clean throughout. Food excellent. Able to have lunch with the resident, very good idea.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

My mum has been a resident at Chalfont Lodge for approximately 12 years. She has Alzheimer's disease. The care she has received during this time has been consistently outstanding. She is cared for and loved by the nurses. I am kept informed of her care, she is warm, clean and well fed. Her medical needs are all looked after so we have nothing to worry about.

She is stimulated through regular activities and although she has advanced Alzheimer's, she is always included. My family and I have been devastated with the prognosis of her Alzheimer's and the home has supported us throughout the years. Thank you to all the wonderful staff.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My Dad has been Chalfont Lodge Care Centre for 18 years, he is their longest serving resident having received a brain injury at the age of 57. The quality of the care and accommodation at Chalfont is exceptional which is extremely important to us as a family given that this has been dad's home for nearly 20 years. I'm always impressed by the friendliness and patience of the staff when I visit and the quality of the environment is beautiful, unlike many care homes.
The staff understand my dad's needs and always communicate with us is there are any health issues or decisions to be made, I wouldn't hesitate to recommend Chalfont as a safe, caring and dignified home for those in need of care.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My wife has been extremely well looked after in every way by all the staff here at Barchester Chalfont Lodge Care Centre.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

I have been a resident here for four months and have been very pleasantly surprised by the care and attention shown to me. The entire care home is managed to a very high standard.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   4.5 out of 5

During 2016 the Sunningdale unit at Chalfont Lodge has been transformed. It has become a model which delivers consistently effective and compassionate care to its residents.
In nearly 7 years of association with the Sunningdale unit, the standard of care has never been so high.
It's finally become a joy to visit our son, who is in long-term care.
Whilst the management of the home can take credit for the recruitment and development of such a highly competent team of people, they must also acknowledge their responsibility to maintain the motivation and morale of the staff involved.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   3.9 out of 5

Always very welcoming, open, clean and caring.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

I am being extremely well looked after and appreciate all the many acts of kindness staff have shown me.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Likely

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Average Rating:   4 out of 5

I have always heard from my friend about how well she is being looked after - kind carer, delicious food. I would only say that sometimes her room is rather untidy and cluttered (but that is probably her fault)
As a visitor, I feel known and welcomed by the staff - rather like a 4-star hotel.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

My wife is looked after extremely well by carers, nurses and all the staff.
She is treated with respect and everyone here has always got a smile and a greeting when they see her in her wheelchair.
She can be quite aggressive when being washed and in the shower, but the staff just smile and say "we understand".
It is a great relief to me that she is here, in a well-managed house.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

The care of my father over the last 2 years as we have got to grips with him needing help has been second to none. We are always made to feel welcome and dad is very well cared for. The staff very much care for the residents and the unit on memory lane is run well.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

Very happy with care given and wonderful grounds at this home. The activities team work very hard to give a stimulating and fulfilled environment. My only criticism would be that communication to relatives could sometimes be improved.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Overall, very happy with Chalfont Lodge. However, my father has been waiting for months now to have his room refurbished. I find the carers very caring and my father is treated with utmost dignity and respect. The management and staff are very pleasant and very approachable at all times.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   3.8 out of 5

Emerson Kupfuwa, General Manager at Barchester Chalfont Lodge Care Centre responded to this review on 19 Jan 2017:

Hello, thank you for your support and positive comments about the home. As you well know, I am available to meet with you at any time should there be any issues you wish to discuss with me.

My friend has been in this home in Memory Lane for almost 2 years bow. All staff from the head nurse to the carers and activity staff are the most kind and caring people. My friend is always clean and tidy and very well cared for. I would have no hesitation in recommending Memory Lane to any other person. Well done to all the staff in this home.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My husband has been in this home for 2 years. I have been very happy with the care he receives and have recommended this home to several people. The staff are very friendly and caring to all residents on Memory Lane. Whatever their position they work as a team and the unit is run very well. I visit most days so I see what's going on.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My mother has been at Barchester Chalfont Lodge for 3 years almost. Before she was in an awful home elsewhere. I cannot specify how pleased I am with my mother's care. She is so happy at Barchester Chalfont Lodge and the staff are amazing, always acknowledging my mother and myself whenever I visit, Chalfont Lodge is a wonderful home.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

My wife has been a resident for + 3 years and before that a day care patient for about a year. In all that time I cannot fault the care provided her which has been quite exceptional. The care home has a real family atmosphere and the rapport between staff and families is brilliant. The meals are exquisite. Altogether a most caring establishment.

How likely would you be to recommend Barchester Chalfont Lodge Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

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Bed Vacancies

Bed Vacancies

posted 09 May 2018

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.

Awards / Recognitions

February 2018

November 2017

April 2017

February 2016

Job Vacancies

Staff Profiles

Emerson

Emerson Kupfuwa

Job Title: General Manager

Joined: 2015

Description:

I have been working in the care home sector at different levels within organisations since 1991. Being both a registered general nurse, mental health nurse and the wide experience

I enjoy working at Chalfont Lodge due to the diversity of both the resident and staff groups in the home. Chalfont Lodge is a very welcoming home and I am proud to be part of the team.

I am committed and dedicated to the service that we provide to the residents, relatives and visitors to Chalfont Lodge and there is no better feeling to have than going home knowing that I have made a positive difference to people’s lives each day.

Mary

Mary Owen

Job Title: Deputy Manager

Joined: 2017

Description:

I have been working in the care sector for over 30 years. I have a background in the learning disability sector and I have over 15 years of experience in management.

I have managed multiple services, including Turnstone Support in Windsor, where I was involved in the deregistration programme.

One of my most notable personal achievements was running a lecture on learning disabilities at Surrey University to around 200 nursing students.

Jackie

Jackie Bowers

Job Title: Admin Assistant

Joined: 2015

Description:

I am the admin assistant at Chalfont Lodge. I have been a member of the Chalfont Lodge Team for over 3 years now and I have enjoyed every minute. No two days are the same and the residents keep me on my toes!

Greg

Greg Gadziala

Job Title: Head Chef

Joined: 2017

Description:

I have been in the catering business since 2002. I have worked in a variety of places, including pubs and large catering companies.

Throughout the last 15 years, I have been involved in many kinds of catering operations, from running a busy racecourse restaurant to overseeing executive boxes at various football stadiums.

I made the move into the healthcare sector over 5 years ago and there has been no looking back since. I love creating delicious food and have a passion for what I do. I'm very proud to be Head Chef here at Chalfont Lodge and look forward to delivering lots of fantastic food with my team for the people living and visiting the home.

Peter

Peter Reade

Job Title: Maintenance Manager

Joined: 2017

Description:

I am Peter and have been working in the care sector since 2009; five of those years was with a leading care home provider in Melbourne, Australia – my home town.

I’m a qualified carpenter with extensive experience in building maintenance, including schools, hotels and social housing, but I have come back to the care sector, which is my first love, as I enjoy interacting with residents and their loved ones daily, as I find that they enrich my life, hopefully as much as I do theirs.

Some of my proudest achievements include spending 11 months working on an architecturally designed house, which won the 'Victorian House of the Year', and gaining a Diploma in Management in 2003, which has helped my professional development.

Razvan

Razvan Nica

Job Title: Memory Lane Unit Manager

Joined: 2014

Description:

Hi, my name is Razvan and I am the Head of Memory Lane here at Chalfont Lodge.

I enjoy spending time with residents and their loved ones. It is really important to me that the whole team works together to create a home from home feeling for everyone we support.

Diana

Diana Nica

Job Title: Unit Manager - Sunningdale

Joined: 2014

Description:

Hello I am Diana, I started here in a temporary position as a nurse but I moved to work here permanently as I fell in love all the residents, staff and families.

I find Chalfont Lodge a very nice place to work, it is welcoming and the people are all very friendly. I love my job because I have a wonderful team who support me and I enjoy spending time caring and laughing with my residents.

Louise

Louise Hamer

Job Title: Music/Occupational Therapist

Joined: 2015

Description:

Hello, I am the Music Therapist at Chalfont Lodge.

I offer one to one sessions and group music sessions. I encourage movement in the residents’ bodies by asking them to stretch for objects but I mostly encourage the maintenance of mobility in the hands. For some, their music therapy session is a serious time and for others it is a time to laugh about the frustrations of life. For some it is just a chance to listen to music and relax.

Music therapists need an undergraduate degree and a masters degree in order to practice. I am also a member of the HCPC. I play the violin, piano and ukulele and you will no doubt hear me singing somewhere in the building! If you have any questions please don't hesitate to ask.

Rita

Rita Kirby

Job Title: Head of Laundry

Joined: 1999

Description:

Hi, I'm Rita I worked for 10 years in the kitchen and have spent the last 7 running the laundry. It always makes my day when I'm popping in and out of resident’s rooms and I get to chat to people and find out how they are. This is like my second home, 3 of my children have all worked here in various roles. The most special thing for me about Chalfont Lodge is the family atmosphere.

Mansukh

Mansukh Chander

Job Title: Physiotherapist

Joined: 2013

Description:

Msc, Bsc, MCSP, ACPIN

Hello I am Mansukh a professionally qualified and specialised physiotherapist with a master’s degree in neurological conditions.

I provide evidence based rehabilitation and physiotherapy treatment to orthopaedic conditions together with multiple sclerosis, traumatic brain injuries, spinal cord injuries, Parkinson's disease, and post-operative care.

I also support other healthcare professional for Botox administration, wheelchair assessments and orthotics.

I work closely with my clients and their families, as well as other healthcare professional to provide a holistic treatment in order to achieve the maximum functional results and help clients to achieve their goals.

Sarah

Sarah Ripacandida

Job Title: Head of Housekeeping

Joined: 2000

Description:

I enjoy my role as Head Housekeeper because I take pride in the appearance of the home and I enjoy making a difference to people's lives. I've seen many changes over the years I've worked at Chalfont Lodge but the one consistent thing is the family atmosphere created by the staff, residents and relatives.

Alex

Alex Perkins

Job Title: Lifestyle Co Ordinator

Joined: 2015

Description:

Hi, my name is Alex and I work in the Lifestyle Team here at Chalfont Lodge. I originally started as a volunteer, but liked it so much I didn't want to leave, so I became a permanent member of the team.

My favourite part of the job is getting to know the specific interests of the individual residents living in here and helping them continue it at Chalfont Lodge.

I get to learn something new, and the resident gets to continue doing something they really love. It's a really great feeling to know you can make such a difference to someone's day.

Hayley

Hayley Helsdown

Job Title: Lifestyle Co Ordinator

Joined: 2010

Description:

Hello I am Hayley, I predominately support our Sunning dale community, offering group sessions in the Main Lounge in the morning and spend quality time with individuals of an afternoon.

I have a flair for creating items out of wool and felting personalised accessories for people to wear.
I find my job extremely rewarding and see such a difference in the individuals I support by engaging them in meaningful, personalised activities.

Lucy

Lucy Perkins

Job Title: Lifestyle Co Ordinator

Joined: 2014

Description:

Hello, I’m Lucy, there is a lovely community here with all the staff teams, residents and relatives working closely together supporting each other.

My main focus is working with people living in our Memory Lane Community who are living with dementia and I cannot imagine a more rewarding job. I spend my days supporting people, ensuring they are occupied and creating a home away from home.

Tanya

Tanya Thomas

Job Title: Hostess

Joined: 2006

Description:

Hi, I'm Tanya, I've worked at Chalfont Lodge as a hostess for over 10 years, I love the residents and spending time making sure everyone feels special each day.

I am currently going to night school, following my dreams and learning how to be a pastry chef.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Barchester Chalfont Lodge Care Centre