Barchester Chalfont Lodge Care Home

Denham Lane, Chalfont St Peter, Gerrards Cross SL9 0QQ
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9.9 204 Reviews
  • Barchester Chalfont Lodge Care Home, Gerrards Cross
Barchester Chalfont Care Home is on the edge of Gerrards Cross Golf Course, just minutes from the pretty villages of Chalfont St Peter, Chalfont St Giles and Denham.

It sits in magnificent grounds with marvellous views across a picturesque lake and the fine fairways of the golf course; yet close to the M25, M40/A40.

The emphasis is on outstanding care, dignity and choice and how residents live their life.

There is an extensive activities programme, as well as their own music therapist, on-site physiotherapist, hairdresser manicurist and aromatherapist. They provide first-class 24-hour nursing care alongside expert care for people with dementia in the memory lane community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Chalfont Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Raj Boodhoo (General Manager)

Local Authority / Social Services

Admission Criteria

  • Shared rooms can accomodate either single individuals, or have a second bed for a partner
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (11)
  • Single Rooms with ensuite Wet Room (2)

Barchester Chalfont Lodge Care Home Reviews (204)

Total of 204, showing 61-80
9.9

Barchester Chalfont Lodge Care Home has a Review Score of 9.9 (9.897) out of 10, based on 71 reviews in the last 2 years. Over all time Barchester Chalfont Lodge Care Home has 204 reviews.

Overall Experience

  • 168
  • 34
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Date Published

204
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Review from A B (Son of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst Dad was only at Barchester Chalfont Lodge a brief time, I cannot fault the team at Chalfont Lodge. Everyone was compassionate, caring, professional and just lovely. All the team took the time to not only get to learn about and interact with Dad but they were looking after us at this difficult
time. Could not wish for a better place for Dad to have been.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Dear A, Thank you so much for the kind review. We are pleased to hear it and I will share it with the team.

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Review from Ann H (Partner of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home itself is beautifully appointed, in lovely countryside. It felt like my partner's own home. My partner was so well looked after, with loving kindness. They were absolutely wonderful and all the staff so kind and caring. I cannot recommend this home too highly.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Dear Ann, Thank you for the kind review, it is much appreciated, I will share it with the team.

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Review from David H (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A certain member of staff (as with all staff members) at Chalfont Lodge Care Home is beyond exemplary, as they genuinely care and this is evident from the personal attention to my mother and to ourselves. We are all known by our first names but treated professionally and with respect. I have no hesitation
in highly recommending this individual in particular.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for your kind reviews, I will share your comments and feedback with the team.

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Review from Andrew S (Son of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Chalfont from hospital in October 2022. I was always very happy with the way my father was treated and cared for. He had dementia and Alzheimer's, but this did not diminish the care and respect he was given by the Manager, Administrator, Head Of Turnberry and all the team.
He was so kindly managed through his final three weeks of life and died comfortably and peacefully. The staff have all been very kind and caring, a lovely home and experience.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for your kind review, I will share with the team.

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Review from Jennie M (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything, starting with viewing the care home, to transferring Mum from the hospital, and all the care she received in the home was perfect. Mum was always shown great kindness and treated with respect by everyone at Chalfont Lodge. Dad was also made to feel welcome during his long visits both day
and night.
It was a joy to visit each day, and whilst leaving her was difficult, we felt we knew she was being well cared-for all the time that we were not there.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind review, it was a pleasure for us to take care of your mum. I will share your feedback with the team.

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Review from Gerald D (Husband of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This nursing home has my total approval and thanks for the manner and style of the care afforded to my wife.
All the staff displayed great care and consideration at all times and under some difficult conditions.
I cannot recommend highly enough Chalfont Lodge Nursing and Care Home.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for your review, it was a pleasure for our staff to get to know your wife and being with us. I will feedback to the team.

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Review from M D (Son-in-law of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole staff are exceptional, not only in terms of care, professionalism, attitude and willingness to help. From the moment anyone walked through the front door, nothing was too much trouble and the atmosphere throughout the home was very positive and welcoming.
My mother-in-law was extremely well
cared for and as comfortable as possible, making her last few weeks as nice as could be in the circumstances.
If Barchester have an awards/recognition scheme, then I would happily recommend the home and its staff for an award.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for the nice feedback, we really appreciate it and I will share it with the team and continue to develop our services.

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Review from Michelle F (Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The registered nurse welcomed me in this place with a smile and I love my room. The girls are loving and I feel comfortable here. I want to live here forever. My friends who come to visit here and children are happy I am living here.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much, Michelle, we are happy to receive your feedback, I will share your feedback with colleagues.

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Review from Angela H (Wife of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, hard-working and compassionate. My husband is happy here and comfortable.

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Review from Carole J (Respite Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Barchester Chalfont Lodge Care Home to recuperate and have daily physiotherapy after a knee replacement. I was extremely impressed with my room on the ground floor with a wet room en suite. The dining room was pretty and inviting with proper linen tablecloths and napkins and the food was varied
and beautifully cooked - the only thing to mention is that it was sometimes lukewarm but a minor criticism overall. My ultimate praises go to the staff - carers, nurses, physiotherapists, cleaners and admin. who could not have been kinder or more helpful. Nothing was too much trouble and they were always cheerful and smiling. I was only at the Lodge for two weeks but it made an enormous difference to how I was able to cope on returning home. Thanks to everyone who helped my recovery.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Dear Carole thank you so much for your feedback. It was nice having you at Chalfont, I will share your comments with the team.

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Review from Donald M (Friend of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone, from the receptionist to the management, is absolutely helpful and so very polite. The rooms and facilities are immaculate. The general atmosphere is friendly and calm, a place I would always recommend.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Dear Donald, thank you so much for the feedback, we really appreciate it and will share it with the team and continue to develop our services. I am happy to meet with you and seek more information in order to improve the service.

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Review from Carol T (Wife of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been very caring and helpful. My husband needs 24-hour care and has very little understanding but has settled well and is comfortable with all the staff. I visit on a regular basis and the staff are very welcoming and helpful to me in a very stressful situation.





















































































has

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for this heartfelt and appreciative review. It is our pleasure to look after your husband.

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Review from Karen B (Daughter of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother had to go into a care home and we had to very quickly find a suitable place.
This home stood out compared to others that we visited.
It was a very difficult time but the care and genuine love felt by the staff was amazing. They are professional and nothing was too much trouble. They
responded to any feedback and helped us to feel relieved at leaving our mother. unfortunately, she passed away in the home which they managed with extreme care and we were able to be with her in her final hour. They were genuinely upset and shared our sorrow.
Everyone is approachable has compassion the standards are high. When you are dealing with one of the most difficult times of your life you need to feel confident that you have given your loved one everything that they have deserved.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

We would like to thank you for your words of kindness, which are very much appreciated. It’s great to receive feedback from family and friends on the care we provide. All comments will be passed on to the team, and thank you again for the review.

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Review from Ken S (Son of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the staff to be absolutely fantastic. Everybody is friendly, compassionate and genuinely invested in the welfare of my father. He has received excellent care from the day that he arrived at Barchester. Nothing is too much trouble for the carers.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for the feedback, I will share it with the team.

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Review from D S (Brother of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to see my brother. The care staff is very good.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for your valuable feedback. We really appreciate your comments and the experience you have had with the care and support our team is providing. I will share your comments with the team.

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Review from G H (Son of Resident) published on 22 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the care given to my mother. All the staff have been excellent from day to day care, food and activities. The home is clean, warm and well-maintained and would be pleased to recommend it.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for your valuable feedback. We really appreciate your comments about the experience you have had, and the care and support our team is providing. I will share your comments with the team.

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Review from Teresa N (Friend of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed by the friendly staff who seem happy to help with anything that is possible. Always made to feel welcome, offered a cup of tea and homemade biscuits. It is a joy to visit. I have not personally experienced the food but the menu looks good. Neither have I taken part in the activities
but there are many, sometimes every day.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much Teresa for your valuable feedback. We really appreciate your comments about the experience you have had, and the care and support our team is providing. I will share your comments with the team.

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Review from B D (Respite Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I have never been in a care home I didn't know what to expect. I need not have been nervous. I found it very welcoming. Good warm rooms! Very nice food and very pleasant reception and good accommodation. All in all, very comfortable experience.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for your valuable feedback. We really appreciate your comments about the experience you have had, and the care and support our team is providing. I will share your comments with the team.

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Review from W A (Husband of Resident) published on 8 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are very pleased with how my wife has settled into Chalfont Lodge Care Home. We have found the staff to be very patient with my wife, very accommodating and friendly. We have noticed how the entire home is very clean and organised. My wife really enjoys the food, even eats custard now.
This is something she would never eat going to Chalfont Lodge Care Home.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for your valuable feedback. It is a pleasure for us to look after your loved one. We really appreciate your comments about the care and support our team is providing. I will share your comments with the team.

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Review from Shirley H (Wife of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As soon as we walk in the door, we are given a welcome by all the staff; they also ask how we are. Myself and my son are not concerned about anything, which we appreciate very much. The only thing we can say is there seems a shortage of staff at the weekends. We always enjoy the cup of tea we can have
with my husband.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much, Shirley, for your valuable feedback. We really appreciate your comments about the care and support our team is providing. I will share your comments with the team.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Barchester Chalfont Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 71 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Barchester Chalfont Lodge Care Home is calculated as follows: ( (763 Excellents x 5) + (77 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 845 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Chalfont Lodge Care Home is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (108)

Meet the Team (12)

Raj

Raj Boodhoo

Job Title: General Manager

Joined: 2018

My name is Raj and I am the General Manager here at Chalfont Lodge. I would like to invite you to pop in to say hello anytime.

I have been a registered nurse for over 20 years, I graduated from Kings College, London. I have worked in a variety of health & social care settings throughout my career, including NHS & private hospitals, rehabilitation, long-term care, project management, education & dementia care.

I am committed to delivering the very highest standard of care to residents within the home, offering them an opportunity to enjoy life. I enjoy leading my team in a way in which they are empowered to use their skills, knowledge & experience for the well-being of those we support.

Ovi

Ovi Gall

Job Title: Clinical Deputy Manager

Joined: 2024

Hello! I am Ovi and I am proud to say I am the Clinical Deputy Manager of Chalfont Lodge Care Home. I have progressed from Clinical Lead to my most recent role of Deputy Manager and I am extremely proud to work for Chalfont Lodge.


Myself and our team are really looking forward to welcoming you to our home for a tour, at anytime.

Raluca

Raluca

Job Title: Clinical Lead

Joined: 2016

Hi, I'm Raluca I am the clinical lead for Chalfont Lodge. I’ve been a nurse for over 5 years and I can’t imagine doing anything else!

Maria

Maria Palacious

Job Title: Head Of Turnberry

Joined: 2019

Hello, my name is Maria and I'm the Head of our Turnberry community. I love being a nurse and helping people. I have a wonderful team and love being a part of the Chalfont Lodge Community!

Zorica

Zorica Stevanovic

Job Title: Head of Sunningdale Unit

Joined: 2019

I joined Barchester in 2019 as a carer and have recently been promoted to Head of Sunningdale. I am dedicated to the well-being of our residents and ensuring they receive the best care.

Jacqui

Jacqui Steuer

Job Title: Administrator

Joined: 2017

I joined Barchester in 2017 as an administrator at another nursing home in High Wycombe and recently transferred to Chalfont Lodge. Having raised a family, my career started in the customer service/financial sector, working for various organisations. Having always been a people person, it has been so rewarding getting to know all our lovely residents and families. I love being part of a team that is passionate about providing high-quality care and exceptional service.

Zbigniew 'Zibi'

Zbigniew 'Zibi' Kuczynski

Job Title: Head Chef

Joined: 2014

Hi, I am Zibi and I have been working at Chalfont Lodge since 2014 when I joined as the 2nd chef, during the last 7 years I have got to know our residents well, all the special meals they enjoy and helped to celebrate their special occasions like birthdays and special family days.


I have worked in a variety of places, hotels locally and in VIP private hospitality with the well known chef Michel Roux 


I'm very proud to have been promoted Head Chef here at Chalfont Lodge and look forward to delivering even more fantastic food with my team for the people living and visiting the home.

Ayrton

Ayrton Hooker

Job Title: Head of Maintenance

Joined: 2024

With over seven years of experience in facilities management across diverse sectors, including private care and education, I have developed a strong expertise in overseeing all aspects of maintenance operations. I am passionate about problem-solving and take pride in my ability to address challenges of any scale. Whether it's routine maintenance or more complex issues, I am committed to finding effective, resourceful solutions.

Digir

Digir Kaur

Job Title: Head House Keeper

Joined: 2022

Hi, I'm Dil and I’m the Head housekeeper at Chalfont Lodge. I love making sure the home is a lovely environment for everyone to enjoy!

Kirsty

Kirsty Taylor

Job Title: Activities

Joined: 2024

Although I have recently joined the team at Chalfont Loge I have lots of experience working in the care sector. I am enjoying working with such a great team and nothing makes me happier than to bring joy and laughter to our residents daily life.

Mansukh

Mansukh Chander

Job Title: Physiotherapist

Joined: 2013

Msc, Bsc, MCSP, ACPIN


Hello, I am Mansukh a professionally qualified and specialised physiotherapist with a master’s degree in neurological conditions.


I provide evidence-based rehabilitation and physiotherapy treatment to orthopaedic conditions together with multiple sclerosis, traumatic brain injuries, spinal cord injuries, Parkinson's disease, and post-operative care.


I also support other healthcare professionals for Botox administration, wheelchair assessments and orthotics.


I work closely with my clients and their families, as well as other healthcare professionals to provide holistic treatment in order to achieve the maximum functional results and help clients to achieve their goals.

Isabel

Isabel Swinhoe-Standen

Job Title: Music Therapist

Joined: 2023

Hi, my name is Isabel but go by Izzy. I qualified as a Music Therapist in 2015 from Anglia Ruskin University and lived and worked for some years in Cambridge. I completed my second master's in Mental Health Science in 2020 whilst living in France before moving to Bucks to work across three NHS hospitals specialising in dementia and rehabilitation. I am passionate about the power of music and music therapy for older people and those living with dementia, and about strengthening connections between research and practice. As well as working for Barchester I run community choirs and teach the piano locally and in my spare time, I enjoy yoga and spending time outdoors.

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