Barchester Chalfont Lodge Care Home

My wife was admitted at the end of December 2017 and remained there until her death on 10th February 2018. She was totally dependent on 24-hour help as she could not use her limbs, talk or feed herself.

Throughout this time she was dealt with in a most sensitive and friendly manner. The staff were also alert to her medical needs and responded with immediate and professional support.

Knowing she was in such a reliable Home gave me the massive support I needed during this tragic and final part of her life. The way they dealt with her death was exemplary.

Thanks to all the staff and their support during this saddest of times.

He seems to be happy and feels at home. Clothes in the wardrobe have been a problem, but this is improving. Please keep it up! We're not sure he gets enough outdoor exercise. We were promised a short daily walk. He does have suitable outdoor clothing. You seem to be looking after his general health well.

Residents of Chalfont Lodge Care Centre are generally facing extremely difficult personal circumstances.

Despite this, the facility manages to maintain an air of "quite a nice hotel" which helps greatly with the resident's dignity.

I hope I never need this kind of support, but if I do I hope I end up in Chalfont Lodge Care Centre.

As the family of a resident of Chalfont Lodge we booked to have Christmas dinner in the restaurant.

We were warmly welcomed with festive drinks in the lounge/conservatory which had been decorated beautifully and we were able to invite extended family in for a while to ensure we could all see each other that day.

Six of our party had booked for dinner. The tables were set nicely and the service was excellent - friendly, attentive staff. There were a couple of good choices for each course and the meal was served promptly and came out hot. We all had a very enjoyable Christmas lunch. Without this service/facility we would not have been able to spend some of Christmas together so we are extremely grateful.

We would like to thank all the staff for their hard work - Reception staff for overseeing bookings, Activities staff for the wonderful welcome, Care/Nursing staff for looking after residents, Cleaners/Maintenance/Groundsmen for keeping the place looking good, the Chef/Kitchen staff for working so hard to feed everyone well and of course, management for pulling all this together.

Thank you.

This was shown especially shown last weekend to my friend. Today a special buffet lunch was enjoyed to celebrate a very special birthday. It really made a memorable day for us. Then the care shown to all the residents coming to hear a group of children sing just exceptional. So thank you for the wonderful care knowing she is so well there and happy.

My wife who has dementia was formerly in a highly rated care home that really couldn't cope when my wife showed signs of aggression due to the care homes GP withdrawing an important medication which the care home didn't inform me of. Now she is in Chalfont Lodge Care Centre and in addition to being able to care they are also very able to cope.

Ten out of ten!

My father is a resident at Chalfont Lodge. It was his birthday just before Christmas and we wanted to arrange a celebratory family party for 13 people. The staff at Chalfont Lodge were totally accommodating of our wishes and made the arrangements at this busy time of year.

On the day, the staff had prepared a lovely table for the family in the dining room. The staff could have done nothing more to make the day a truly memorable celebration - just what we wanted.

My father spent the last 4 months of his life in palliative care at Chalfort Lodge. He settled very well and remained happy throughout his stay, save for a couple of incidents with other residents that could not have been avoided. His key carer was amazing going above and beyond in every aspect of his welfare and we also felt supported by the team at all stages but especially when the end came and we needed it most. We are grateful for the true care dad received.

Some of the carers need to be told what needs to be done when they come to help.

I can not fault the home, the staff, or the care my dad is receiving. However, the thing that has disturbed me immensely, was my son picked my mother up from visiting my dad one afternoon, and there was a funeral directors van parked in front of the main entrance. As my mum was waiting at the lift to take my dad back to his room, the lift opened and two funeral directors had a deceased resident in a bag, and transferred her through the main entrance, in front of visitors sat with residents, very distressing for all, including my son. Need to address this.

They are excellent at arranging special theme days - a pamper day was a huge success this month, and Mum has enjoyed an outing to a local large supermarket with them as well.

The activity group took us out (four residents) to the local supermarket for shopping and then for coffee. We all had a very happy afternoon and the care was excellent.

Well done to the activity ladies.

My wife has been wheelchair bound for a year. The team have looked after my wife to the extent that she is happy and contented. Smile predominate.

My dear mum has been at Chalfont Lodge Care Centre for about 10 months, the change we have seen in her since her arrival has been nothing short of amazing. She is happier, more aware, more engaged and improved in every aspect, physical and emotional. The staff and their commitment to my mum's comfort and well-being are extraordinary. Living so far away (Australia) it is a huge comfort to know that she is in the best place possible

Chalfont Lodge Care Centre has such good care that I've seen my grandma improve in leaps and bounds. The atmosphere is stimulating and she is always clean, dressed and tidy. Chalfont Lodge has brilliant facilities and activities, so our family knows when we're not visiting our grandma/mum/sister is enjoying herself and staying active.

The staff are amazing and very kind and caring. We cannot thank, praise everyone at Chalfont Lodge enough for taking such good care of our dear mum she is very happy.

From the time of her assessment for Chalfont Lodge (personally by the manager) she has been treated as an individual, with kindness and understanding and enabled to regain her dignity. Best is the feeling that staff in all roles see through the problems arising from age and infirmity to the lovely lady that my mother still is - and can sometimes helpfully remind me of that. After previous tribulations it is a great relief to know that she is now valued and well cared for in a happy environment that also offers high standards of cleanliness and catering. All this despite issues with staff retention and recruitment, which afflict the care system (as currently organised) as a whole.

My late husband was a resident from the end of July to the day he died (28th of August 2016). He was very happy in his room and could see me arriving by car. The staff were based outside his room so could see when help was needed. Nursing care good. Had to be tube fed. I came to two activities during his stay which I enjoyed. All staff very friendly.