Barchester Chalfont Lodge Care Home

Denham Lane, Chalfont St Peter, Gerrards Cross SL9 0QQ
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9.9 204 Reviews
  • Barchester Chalfont Lodge Care Home, Gerrards Cross
Barchester Chalfont Care Home is on the edge of Gerrards Cross Golf Course, just minutes from the pretty villages of Chalfont St Peter, Chalfont St Giles and Denham.

It sits in magnificent grounds with marvellous views across a picturesque lake and the fine fairways of the golf course; yet close to the M25, M40/A40.

The emphasis is on outstanding care, dignity and choice and how residents live their life.

There is an extensive activities programme, as well as their own music therapist, on-site physiotherapist, hairdresser manicurist and aromatherapist. They provide first-class 24-hour nursing care alongside expert care for people with dementia in the memory lane community.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 106 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1600

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.

These prices are only a guideline, please contact Barchester Chalfont Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Raj Boodhoo (General Manager)

Local Authority / Social Services

Admission Criteria

  • Shared rooms can accomodate either single individuals, or have a second bed for a partner
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (84)
  • Couples/Companion Rooms (11)
  • Single Rooms with ensuite Wet Room (2)

Barchester Chalfont Lodge Care Home Reviews (204)

Total of 204, showing 81-100
9.9

Barchester Chalfont Lodge Care Home has a Review Score of 9.9 (9.897) out of 10, based on 71 reviews in the last 2 years. Over all time Barchester Chalfont Lodge Care Home has 204 reviews.

Overall Experience

  • 168
  • 34
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Date Published

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Review from Julie O (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff made this home a perfect place for my parents. Everyone is so friendly and helpful.
Nothing is too much trouble. They take care of everything and communicate regularly with me.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much Julie for your valuable feedback. We really appreciate your comments about the care and support provided. I will share your comments with the team.

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Review from J C (Respite Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed my stay in Turnberry Unit. The staff were nice and caring to me. I enjoyed spending time with the activity group and listening to the live music sessions. I found the nurses kind, caring, attentive and friendly. The food was very good and had good choices.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your valuable feedback. We really appreciate your comments about the care and support provided. I will share your comments with the team.

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Review from R P (Daughter of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Chalfont Lodge high enough. every single member of staff was so kind, sympathetic and understanding. The care they took for our mother was outstanding. It was such a peaceful and beautiful view from her room which gave her much solace.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your valuable feedback. We really appreciate your comments about the care and support provided. I will share your comments with the team.

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Review from N A (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care and attention to our mother at such a difficult time. We can't thank the excellent staff enough.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your valuable feedback. We really appreciate your comments about the care and support provided. I will share your comments with the team.

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Review from Nicola E (Niece of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's carer is an extremely caring, compassionate and professional carer and a great ambassador for Chalfont Lodge.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your valuable feedback. We really appreciate your comments about the care and support provided. I will share your comments with the team.

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Review from Feliciana M (Mother of Resident) published on 2 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The care home has good outdoor space and presents well. After an accident, my son was in a vegetative state and was cared in the residence for 3 years in one of the units. In the last 3 years, the staff has gradually reduced by 40%, this reflected in the care given to the residents. I had to visit and
check daily my son's comfort, the care he required, and if his needs were met as he was unable to communicate. When he looked in discomfort I had to ask for painkillers to be given, if his skin had sores I had to ask for a doctor's assessment for creams to be prescribed, I had to check fluid charts if laxative was needed. My son had to sit on a chair supervised for 4 hours and the care home was struggling to assign a carer because more than often there was shortness of staff. Many carers are nice and helpful. The night staff is half of what it was 3 years ago and therefore pushed to the limit. The decline in nursing care contributed to my son's discomfort.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for taking the time to leave us a review. I would like to pass on my sincere condolences again and appreciate this is a really difficult time for you. As we had previously discussed, this was a very complex situation that was carefully managed by our team, and I am very sorry this remains your view of the care given to your son whilst he was living in our care home. I would like to assure you again, as we did previously in meetings held, that our staffing levels were, and continue to be, safe and appropriate to the needs and dependencies of both the residents and the staff within the home. Please be assured that providing high-quality care and ensuring the safety of our residents remains our utmost priority at all times, and if you would like to discuss any of your concerns with me again, please do not hesitate to get in touch.

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Review from M T (Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being admitted to the home, I was very impressed by the greeting and staff. A wheelchair to my care to welcome me. All facilities made working for me. Nice to be called by my Christian name.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your valuable feedback. We really appreciate your comments about the care and support provided. I will share your comments with the team .

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Review from J S (Son of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the staff and care of my dad. Clean at all times. My dad is happy in the nursing home.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words. I know the team will really appreciate your comments about the care and support provided. The feedback will be shared with them. We are here for those in need of good care, and will always support their friends and family. Kind regards. Raj Boodhoo

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Review from J C (Wife of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is a spinal patient and therefore confined to bed or a wheelchair and has been in Chalfont Lodge for 6 months. He is mentally fine. He finds the staff caring and considerate. He is treated with dignity. Generally, he is happy with the food and there is a good choice. Because of his poor hand
coordination, he is unable to do some of the activities but enjoys the music, both joining in and listening. He enjoyed being in the pantomime. He would welcome more church services, talks and games. He would enjoy outside visits. His room is small but chosen for its rural view.
As a regular visitor, I find the staff helpful and friendly. Inevitably our family visits in the home have recently and regrettably been restricted to his room because of Covid. Where problems arise it is usually caused by a lack of communication.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your valuable feedback. We really appreciate your comments about the care and support provided. I will share your comments with the team and look at measures to improve the areas highlighted, please let us know of your availability so that we can discuss areas for improvement.
Kind regards Raj

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Review from G B (Wife of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff can't help enough, so lovely and caring. The entire home is very clean and organised. Everyone does an excellent job. The management team are always there to help and are extremely happy to help.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words. I know the team will really appreciate your comments about the care and support provided. I will share your comments with them. We are here for those in need of good care, and will always support their friends and family. Kind regards.
Raj Boodhoo - General Manager.

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Review from Jonathan R (Friend of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chalfont Lodge has the best team of staff in all departments with positive attitudes and big smiles. It has excellent facilities and is set in a beautiful location, this makes it a happy and very homely care centre for my friend to live in.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words. I know the team will really appreciate your comments about the care and support provided. I will share your comments with them. We are here for those in need of good care, and will always support their friends and family. Kind regards.

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Review from I M (Son of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad receives very good care under the most difficult of circumstances. Unprecedented. The manager and his staff are all extremely approachable and understanding.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words. We all really appreciate your comments about the care and support provided. I am happy to meet with you and see how we can improve service better.

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Review from M H (Son of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to all the staff at Chalfont Lodge for providing such wonderful care for Mum during what have been very difficult times over the last year.
Mum has settled in well and is very happy, so that makes us all happy too.
A lovely setting in beautiful countryside which Mum enjoys as she's
an outdoors person. Great that she can step outside and enjoy the country sights, fresh air and sunshine.
Keep up the good work.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words. We all really appreciate your comments about the care and support provided. I will share your comments with the team. We are here for those in need of good care, and will always support their friends and family.

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Review from M H (Resident) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. The food is good! Outstanding grounds and situations. On a sunny day, it's lovely to sit outside and watch the ducks in the pond and the wildlife.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words. We all really appreciate your comments about the care and support provided. I will share your comments with the team. We are here for those in need of good care, and will always support their friends and family.

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Review from D B (Friend of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Chalfont Lodge has been nothing but positive since I first became familiar with the facility through visiting friends over the last few years. I have always found the staff to be very welcoming and nothing is too much trouble for them. The lodge has a tranquil atmosphere, is surrounded
by lovely countryside and has very modern amenities with good-sized rooms. I have found the facility professionally run and make time feeling that residents enjoy. Great safety and security too.

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Review from B J (Son of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has vastly exceeded our expectations which have been very low from other multiple reasons. We are moving mother reluctantly for more family contact.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words. I know the team will really appreciate your comments about the care and support provided. I will share your comments with them. We are here for those in need of good care, and will always support their friends and family. Kind regards.

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Review from P H (Wife of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited Chalfont Lodge Care Home four years ago to visit a friend, I was impressed and when my husband needed care especially physio, I was determined this is where he would come. Standards had not changed and my husband progressed well. He came in on a stretcher and although he is 91, he is
now able to walk with a frame. The home made our wedding anniversary and my husband's birthday special.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words, I know the team will really appreciate your comments about the care and support provided. I will share your comments with them. We are here for those in need of good care, and always to support their friends and family. Kind regards.

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Review from J H (Sister-in-law of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law spent two months at Chalfont Lodge Care Home. The staff were absolutely fantastic and the facilities excellent. Nothing was too much trouble. Set in beautiful countryside with visits from local wildlife. The manager was so accommodating offering excellent advice.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for taking the time to complete a review. I will pass your kind comments to the team who cared for your sister-in-law. It is much appreciated. Kind regards

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Review from Paul J (Son of Resident) published on 15 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall at home, my Mum was transferred from hospital into Barchester Chalfont Lodge where she has been for nearly 3 months now. She has had Parkinson's for 10 years and Dementia for 2 years and the home care for both of her conditions so well and professionally. The staff are wonderful and
very caring for my Mum's needs and she felt at ease with them, straight away. The manager is always extremely helpful and assists with any questions, very quickly. We are made to feel very welcome when visiting Mum and considering all of the implications that Covid has caused, the home still works in a very efficient manner. Thank you to you all!

Reply from Alex Perkins, Activities Coordinator at Barchester Chalfont Lodge Care Home

Thank you for your kind words, I know the team will really appreciate your comments about the care and support provided. I will share your comments with them. We are here for those in need of good care, and always to support their friends and family. Kind regards.

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Review from Roy J (Husband of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view the staff are professional in their different roles. We are happy the way my wife is looked after.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words, Roy, I know the team will really appreciate your comments about the care and support provided. I will share your comments with them. We are here for those in need of good care, and always to support their friends and family. Kind regards.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Barchester Chalfont Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 71 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 71 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Barchester Chalfont Lodge Care Home is calculated as follows: ( (763 Excellents x 5) + (77 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 845 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Chalfont Lodge Care Home is based on 71 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 71 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (108)

Meet the Team (12)

Raj

Raj Boodhoo

Job Title: General Manager

Joined: 2018

My name is Raj and I am the General Manager here at Chalfont Lodge. I would like to invite you to pop in to say hello anytime.

I have been a registered nurse for over 20 years, I graduated from Kings College, London. I have worked in a variety of health & social care settings throughout my career, including NHS & private hospitals, rehabilitation, long-term care, project management, education & dementia care.

I am committed to delivering the very highest standard of care to residents within the home, offering them an opportunity to enjoy life. I enjoy leading my team in a way in which they are empowered to use their skills, knowledge & experience for the well-being of those we support.

Ovi

Ovi Gall

Job Title: Clinical Deputy Manager

Joined: 2024

Hello! I am Ovi and I am proud to say I am the Clinical Deputy Manager of Chalfont Lodge Care Home. I have progressed from Clinical Lead to my most recent role of Deputy Manager and I am extremely proud to work for Chalfont Lodge.


Myself and our team are really looking forward to welcoming you to our home for a tour, at anytime.

Raluca

Raluca

Job Title: Clinical Lead

Joined: 2016

Hi, I'm Raluca I am the clinical lead for Chalfont Lodge. I’ve been a nurse for over 5 years and I can’t imagine doing anything else!

Maria

Maria Palacious

Job Title: Head Of Turnberry

Joined: 2019

Hello, my name is Maria and I'm the Head of our Turnberry community. I love being a nurse and helping people. I have a wonderful team and love being a part of the Chalfont Lodge Community!

Zorica

Zorica Stevanovic

Job Title: Head of Sunningdale Unit

Joined: 2019

I joined Barchester in 2019 as a carer and have recently been promoted to Head of Sunningdale. I am dedicated to the well-being of our residents and ensuring they receive the best care.

Jacqui

Jacqui Steuer

Job Title: Administrator

Joined: 2017

I joined Barchester in 2017 as an administrator at another nursing home in High Wycombe and recently transferred to Chalfont Lodge. Having raised a family, my career started in the customer service/financial sector, working for various organisations. Having always been a people person, it has been so rewarding getting to know all our lovely residents and families. I love being part of a team that is passionate about providing high-quality care and exceptional service.

Zbigniew 'Zibi'

Zbigniew 'Zibi' Kuczynski

Job Title: Head Chef

Joined: 2014

Hi, I am Zibi and I have been working at Chalfont Lodge since 2014 when I joined as the 2nd chef, during the last 7 years I have got to know our residents well, all the special meals they enjoy and helped to celebrate their special occasions like birthdays and special family days.


I have worked in a variety of places, hotels locally and in VIP private hospitality with the well known chef Michel Roux 


I'm very proud to have been promoted Head Chef here at Chalfont Lodge and look forward to delivering even more fantastic food with my team for the people living and visiting the home.

Ayrton

Ayrton Hooker

Job Title: Head of Maintenance

Joined: 2024

With over seven years of experience in facilities management across diverse sectors, including private care and education, I have developed a strong expertise in overseeing all aspects of maintenance operations. I am passionate about problem-solving and take pride in my ability to address challenges of any scale. Whether it's routine maintenance or more complex issues, I am committed to finding effective, resourceful solutions.

Digir

Digir Kaur

Job Title: Head House Keeper

Joined: 2022

Hi, I'm Dil and I’m the Head housekeeper at Chalfont Lodge. I love making sure the home is a lovely environment for everyone to enjoy!

Kirsty

Kirsty Taylor

Job Title: Activities

Joined: 2024

Although I have recently joined the team at Chalfont Loge I have lots of experience working in the care sector. I am enjoying working with such a great team and nothing makes me happier than to bring joy and laughter to our residents daily life.

Mansukh

Mansukh Chander

Job Title: Physiotherapist

Joined: 2013

Msc, Bsc, MCSP, ACPIN


Hello, I am Mansukh a professionally qualified and specialised physiotherapist with a master’s degree in neurological conditions.


I provide evidence-based rehabilitation and physiotherapy treatment to orthopaedic conditions together with multiple sclerosis, traumatic brain injuries, spinal cord injuries, Parkinson's disease, and post-operative care.


I also support other healthcare professionals for Botox administration, wheelchair assessments and orthotics.


I work closely with my clients and their families, as well as other healthcare professionals to provide holistic treatment in order to achieve the maximum functional results and help clients to achieve their goals.

Isabel

Isabel Swinhoe-Standen

Job Title: Music Therapist

Joined: 2023

Hi, my name is Isabel but go by Izzy. I qualified as a Music Therapist in 2015 from Anglia Ruskin University and lived and worked for some years in Cambridge. I completed my second master's in Mental Health Science in 2020 whilst living in France before moving to Bucks to work across three NHS hospitals specialising in dementia and rehabilitation. I am passionate about the power of music and music therapy for older people and those living with dementia, and about strengthening connections between research and practice. As well as working for Barchester I run community choirs and teach the piano locally and in my spare time, I enjoy yoga and spending time outdoors.

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