Barchester Chalfont Lodge Care Home

Everyone, from the receptionist to the management, is absolutely helpful and so very polite. The rooms and facilities are immaculate. The general atmosphere is friendly and calm, a place I would always recommend.

All staff have been very caring and helpful. My husband needs 24-hour care and has very little understanding but has settled well and is comfortable with all the staff. I visit on a regular basis and the staff are very welcoming and helpful to me in a very stressful situation.

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Everyone is approachable has compassion the standards are high. When you are dealing with one of the most difficult times of your life you need to feel confident that you have given your loved one everything that they have deserved.

We have found the staff to be absolutely fantastic. Everybody is friendly, compassionate and genuinely invested in the welfare of my father. He has received excellent care from the day that he arrived at Barchester. Nothing is too much trouble for the carers.

I was very happy to see my brother. The care staff is very good.

I am really pleased with the care given to my mother. All the staff have been excellent from day to day care, food and activities. The home is clean, warm and well-maintained and would be pleased to recommend it.

I am always impressed by the friendly staff who seem happy to help with anything that is possible. Always made to feel welcome, offered a cup of tea and homemade biscuits. It is a joy to visit. I have not personally experienced the food but the menu looks good. Neither have I taken part in the activities but there are many, sometimes every day.

As I have never been in a care home I didn't know what to expect. I need not have been nervous. I found it very welcoming. Good warm rooms! Very nice food and very pleasant reception and good accommodation. All in all, very comfortable experience.

My family and I are very pleased with how my wife has settled into Chalfont Lodge Care Home. We have found the staff to be very patient with my wife, very accommodating and friendly. We have noticed how the entire home is very clean and organised. My wife really enjoys the food, even eats custard now. This is something she would never eat going to Chalfont Lodge Care Home.

As soon as we walk in the door, we are given a welcome by all the staff; they also ask how we are. Myself and my son are not concerned about anything, which we appreciate very much. The only thing we can say is there seems a shortage of staff at the weekends. We always enjoy the cup of tea we can have with my husband.

Nothing is too much trouble. They take care of everything and communicate regularly with me.

Enjoyed my stay in Turnberry Unit. The staff were nice and caring to me. I enjoyed spending time with the activity group and listening to the live music sessions. I found the nurses kind, caring, attentive and friendly. The food was very good and had good choices.

I cannot recommend Chalfont Lodge high enough. every single member of staff was so kind, sympathetic and understanding. The care they took for our mother was outstanding. It was such a peaceful and beautiful view from her room which gave her much solace.

Superb care and attention to our mother at such a difficult time. We can't thank the excellent staff enough.

My aunt's carer is an extremely caring, compassionate and professional carer and a great ambassador for Chalfont Lodge.

The care home has good outdoor space and presents well. After an accident, my son was in a vegetative state and was cared in the residence for 3 years in one of the units. In the last 3 years, the staff has gradually reduced by 40%, this reflected in the care given to the residents. I had to visit and check daily my son's comfort, the care he required, and if his needs were met as he was unable to communicate. When he looked in discomfort I had to ask for painkillers to be given, if his skin had sores I had to ask for a doctor's assessment for creams to be prescribed, I had to check fluid charts if laxative was needed. My son had to sit on a chair supervised for 4 hours and the care home was struggling to assign a carer because more than often there was shortness of staff. Many carers are nice and helpful. The night staff is half of what it was 3 years ago and therefore pushed to the limit. The decline in nursing care contributed to my son's discomfort.

Since being admitted to the home, I was very impressed by the greeting and staff. A wheelchair to my care to welcome me. All facilities made working for me. Nice to be called by my Christian name.

Very happy with the staff and care of my dad. Clean at all times. My dad is happy in the nursing home.

As a regular visitor, I find the staff helpful and friendly. Inevitably our family visits in the home have recently and regrettably been restricted to his room because of Covid. Where problems arise it is usually caused by a lack of communication.

The staff can't help enough, so lovely and caring. The entire home is very clean and organised. Everyone does an excellent job. The management team are always there to help and are extremely happy to help.