Barchester Chalfont Lodge Care Home

Denham Lane, Chalfont St Peter, Gerrards Cross SL9 0QQ
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9.9 196 Reviews
  • Barchester Chalfont Lodge Care Home, Gerrards Cross
Barchester Chalfont Care Home is on the edge of Gerrards Cross Golf Course, just minutes from the pretty villages of Chalfont St Peter, Chalfont St Giles and Denham.

It sits in magnificent grounds with marvellous views across a picturesque lake and the fine fairways of the golf course; yet close to the M25, M40/A40.

The emphasis is on outstanding care, dignity and choice and how residents live their life.

There is an extensive activities programme, as well as their own music therapist, on-site physiotherapist, hairdresser manicurist and aromatherapist. They provide first-class 24-hour nursing care alongside expert care for people with dementia in the memory lane community.

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Care Provided by Barchester Chalfont Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Raj Boodhoo (General Manager)
  • Admission Criteria
    • Shared rooms can accomodate either single individuals, or have a second bed for a partner
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Barchester Chalfont Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,767

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Chalfont Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Chalfont Lodge Care Home Reviews (196)

Total of 196, showing 121-140
9.9

Barchester Chalfont Lodge Care Home has a Review Score of 9.9 (9.905) out of 10, based on 65 reviews in the last 2 years. Over all time Barchester Chalfont Lodge Care Home has 196 reviews.

Overall Experience

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Date Published

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Review from T C (Husband of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved the way of all the service during my wife's staying period in Chalfont Lodge.

Reply from Alison Titheridge, Customer Relationship Manager at Barchester Chalfont Lodge Care Home

Thank you for your review,
We appreciate your kind words and I will gladly share with the team
kind regards
Alison


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Review from Michael D (Son of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 83-year-old mother who has dementia fell and broke her hip. She endured a torrid month in the hospital and left weak, disorientated and unable to stand let alone walk. Her care home is first class but had limited physio support.


I agreed on an intensive programme of physio which, together with

provision at her other care home was my attempt to try and get mum at least stronger and not wheelchair dependent for the rest of her life.

The transformation has been remarkable - six weeks later and mum is no longer in a wheelchair, walks quite well with a frame and even unaided.


Whilst this positive change isn't down to any one person - it has certainly been a team effort - there is no doubt as to the "lead" physios - have been excellent in helping achieve the excellent progress made.


All visits to Chalfont Lodge have been efficiently handled and all staff have been kind and friendly


Thank you


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Review from P H (Respite Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two years ago I stayed here for respite and vowed that if I ever need such care again I would come straight back. This year I did precisely that. Again, my stay was ideal. The management team and staff are very kind and so helpful. The food was good and served by charming staff in the pretty dining
room. I chatted to a number of the long term residents who spoke warmly of their care and of the varied activities provided for them. My week's stay was very enjoyable and over all too quickly.

Reply from Alison Titheridge, Customer Relationship Manager at Barchester Chalfont Lodge Care Home

Hello Pam,
We are so pleased you have taken the time to complete a review and delighted you felt the benefit of our care, the team appreciate your kind comments.
Kind regards,
Alison.


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Review from D M (Friend of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having seen a former friend who used to live in another home, I was absolutely delighted to see how happy she was. Her room was impeccable. Staff super friendly. Attention to detail was on point. I would have no problem with recommending Chalfont Lodge.

Reply from Alison Titheridge, Customer Relationship Manager at Barchester Chalfont Lodge Care Home

Hello Deborah,
Thank you for taking the time to submit a review, I will pass on your comments about the team to everyone.


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Review from M M (Son-in-law of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and professional approach, as there were plenty of qualified staff to assist. All were professional including the managers, clerical staff and nurses/carers.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Dear Malcom,
Thank you for your lovely review.
Regards,
Bijal.


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Review from R M (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a 3-week stay at Chalfont Lodge during September 2019. He was admitted to Memory Lane ward. During his stay, all staff were professional, caring, loving and courteous. My son's visited many times during my fathers stay and every time it never changed. Everyone including the patients appeared
well cared for and happy. The ward manager displayed exceptional leadership skills making this unit run smoothly.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Dear Rosemary,
Thank you for your lovely review, I will be sure to pass this onto the team on Memory lane.
Kind Regards,
Bijal.


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Review from Caroline N (Mother of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Canada and I am always concerned for my son and the care he receives as I can only visit the UK two or three times a year. My son was moved to Chalfont Lodge between my visits so I was anxious. Now I have experienced the Lodge, I couldn't be happier with the care he receives. Not only that
but every member of staff, regardless of their position, have been welcoming and extremely helpful not only to my son but also to me. The staff and services are excellent. The property is very well maintained and spotlessly clean.

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Review from K D (Son-in-law of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my mother-in-law a couple of times a month, I am always struck by how pleasant the environment is for the residents. I often witness the attentive care being given to my mother-in-law and it is clear to me that the standard of care I see is the norm as often the carers are unaware that
I am there.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Dear Kevin
Thank you for your lovely review, I will pass the message to the staff. Best wishes.


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Review from G H (Brother of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The transparent care that my sister is receiving is exemplary. All staff and management know who she is, what her issues are and what needs to be done for her to be cared for properly. She has, within herself, improved tremendously during her time at Chalfont Lodge and I am very hopeful that this will
continue. I feel that she now has a very secure environment in which to return to settled normality.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Hi Geoffrey
Thank you very much for the lovely review. It is much appreciated. Kind regards.


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Review from Graeme B (Grandson of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Chalfont Lodge for seven years and in that time she has always seemed to be provided with exceptional care. The home is always clean and the staff very friendly - it is clear that they care about their residents and take the time to get to known them.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Hello Graeme
Thank you very much for your kind review. I will share with all the staff. Kind regards.


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Review from Barry P (Husband of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always helpful and cheerful and the greetings from the entrance to my wife's room is always very good. The home is kept clean and tidy.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Hi Barry
Thanks for the lovely review. I will pass on to all the staff. Kind regards.


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Review from A R (Husband of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff excellent. Food is particularly good. Management is approachable.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Hi Alan
Thank you very much for your kind message. I will share it with all the staff. Kind regards.


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Review from A R (Grandson of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressive all around. My nan has made some amazing improvements in her time here and I feel a lot of that comes down to the staff and facilities.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Hi Ashley
Thank you very much for your kind message.
Kind regards.


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Review from Emma-Grace A (Aunt of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoyed a fabulous BBQ today with our nephew who is a resident. The food was delicious, we are so happy with the care given at Chalfont Lodge - it is truly a second home. The staff are amazing, we are truly confident in the care delivered. Thank you.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Hi Emma
Thank you very much for your appreciation. I will share your message with all the staff. Kind regards.


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Review from O B (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So grateful for the care and support provided for my mother. Chalfont Lodge has become a happy home for her, where her needs are well provided for and she has made many good friends. And the surroundings are so pleasant and peaceful.

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Review from Steph I (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit a friend at Chalfont Lodge. Very warm and welcoming team/staff, always on hand to help. I am so relieved my friend is living in a place with such kind people (staff and residents alike). A very proactive and friendly activities team.

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Review from Mable S (Resident) assisted by family/friend published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always very well looked after here.
The nursing and care staff are attentive and friendly. I have a nice room and bathroom.
There are more activities here than at other homes I've stayed in, which are most enjoyable. I also appreciate the other facilities such as the hairdresser and chiropodist.

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Review from Susan E (Daughter of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had two short stays here in the last three months, recovering from surgery. We cannot recommend Chalfont Lodge enough! They provide excellent care and staff and residents are extremely friendly and welcoming.
He arrived here from hospital two and a half weeks ago in a wheelchair and is now
going home, walking with a walking stick only. Having in-house physio team has been essential to his excellent recovery. Also having meals with the resident's ambassador has been a real bonus.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Hi Susan,


Thank you for your lovely review I will be sure to pass the message onto the whole team at Chalfont. We look forward to seeing your father in the near future for any stays he would like.


Regards


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Review from William (Bill) C (Husband of Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is extremely well looked after. After three and a half years she feels at home in a large family.
The staff from the general manager to the cleaners are caring, well-qualified people.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Dear Bill,
Thank you for your lovely review.


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Review from Benjamin W (Resident) published on 25 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good atmosphere with very friendly staff.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Dear Ben,


Thank you for your lovely review, I hope you enjoyed your stay with us and will be back to stay in the future.


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Current Review Score: 9.9 (9.905)

Overview of Review Score

The Review Score of 9.9 (9.905) out of 10 for Barchester Chalfont Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 65 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.905 for Barchester Chalfont Lodge Care Home is calculated as follows: ( (705 Excellents x 5) + (68 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 776 Ratings = 4.905

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Chalfont Lodge Care Home is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 65 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (103)

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Meet the Team (12)

Raj

Raj Boodhoo

Job Title: General Manager

Joined: 2018

My name is Raj and I am the General Manager here at Chalfont Lodge. I would like to invite you to pop in to say hello anytime.

I have been a registered nurse for over 20 years, I graduated from Kings College, London. I have worked in a variety of health & social care settings throughout my career, including NHS & private hospitals, rehabilitation, long-term care, project management, education & dementia care.

I am committed to delivering the very highest standard of care to residents within the home, offering them an opportunity to enjoy life. I enjoy leading my team in a way in which they are empowered to use their skills, knowledge & experience for the well-being of those we support.


Ovi

Ovi Gall

Job Title: Clinical Deputy Manager

Joined: 2024

Hello! I am Ovi and I am proud to say I am the Clinical Deputy Manager of Chalfont Lodge Care Home. I have progressed from Clinical Lead to my most recent role of Deputy Manager and I am extremely proud to work for Chalfont Lodge.


Myself and our team are really looking forward to welcoming you to our home for a tour, at anytime.


Raluca

Raluca

Job Title: Clinical Lead

Joined: 2016

Hi, I'm Raluca I am the clinical lead for Chalfont Lodge. I’ve been a nurse for over 5 years and I can’t imagine doing anything else!


Maria

Maria Palacious

Job Title: Head Of Turnberry

Joined: 2019

Hello, my name is Maria and I'm the Head of our Turnberry community. I love being a nurse and helping people. I have a wonderful team and love being a part of the Chalfont Lodge Community!


Zorica

Zorica Stevanovic

Job Title: Head of Sunningdale Unit

Joined: 2019

I joined Barchester in 2019 as a carer and have recently been promoted to Head of Sunningdale. I am dedicated to the well-being of our residents and ensuring they receive the best care.


Jacqui

Jacqui Steuer

Job Title: Administrator

Joined: 2017

I joined Barchester in 2017 as an administrator at another nursing home in High Wycombe and recently transferred to Chalfont Lodge. Having raised a family, my career started in the customer service/financial sector, working for various organisations. Having always been a people person, it has been so rewarding getting to know all our lovely residents and families. I love being part of a team that is passionate about providing high-quality care and exceptional service.


Zbigniew 'Zibi'

Zbigniew 'Zibi' Kuczynski

Job Title: Head Chef

Joined: 2014

Hi, I am Zibi and I have been working at Chalfont Lodge since 2014 when I joined as the 2nd chef, during the last 7 years I have got to know our residents well, all the special meals they enjoy and helped to celebrate their special occasions like birthdays and special family days.


I have worked in a variety of places, hotels locally and in VIP private hospitality with the well known chef Michel Roux 


I'm very proud to have been promoted Head Chef here at Chalfont Lodge and look forward to delivering even more fantastic food with my team for the people living and visiting the home.


Ayrton

Ayrton Hooker

Job Title: Head of Maintenance

Joined: 2024

With over seven years of experience in facilities management across diverse sectors, including private care and education, I have developed a strong expertise in overseeing all aspects of maintenance operations. I am passionate about problem-solving and take pride in my ability to address challenges of any scale. Whether it's routine maintenance or more complex issues, I am committed to finding effective, resourceful solutions.


Digir

Digir Kaur

Job Title: Head House Keeper

Joined: 2022

Hi, I'm Dil and I’m the Head housekeeper at Chalfont Lodge. I love making sure the home is a lovely environment for everyone to enjoy!


Kirsty

Kirsty Taylor

Job Title: Activities

Joined: 2024

Although I have recently joined the team at Chalfont Loge I have lots of experience working in the care sector. I am enjoying working with such a great team and nothing makes me happier than to bring joy and laughter to our residents daily life.


Mansukh

Mansukh Chander

Job Title: Physiotherapist

Joined: 2013

Msc, Bsc, MCSP, ACPIN


Hello, I am Mansukh a professionally qualified and specialised physiotherapist with a master’s degree in neurological conditions.


I provide evidence-based rehabilitation and physiotherapy treatment to orthopaedic conditions together with multiple sclerosis, traumatic brain injuries, spinal cord injuries, Parkinson's disease, and post-operative care.


I also support other healthcare professionals for Botox administration, wheelchair assessments and orthotics.


I work closely with my clients and their families, as well as other healthcare professionals to provide holistic treatment in order to achieve the maximum functional results and help clients to achieve their goals.


Isabel

Isabel Swinhoe-Standen

Job Title: Music Therapist

Joined: 2023

Hi, my name is Isabel but go by Izzy. I qualified as a Music Therapist in 2015 from Anglia Ruskin University and lived and worked for some years in Cambridge. I completed my second master's in Mental Health Science in 2020 whilst living in France before moving to Bucks to work across three NHS hospitals specialising in dementia and rehabilitation. I am passionate about the power of music and music therapy for older people and those living with dementia, and about strengthening connections between research and practice. As well as working for Barchester I run community choirs and teach the piano locally and in my spare time, I enjoy yoga and spending time outdoors.