Oak House, Slough, Berkshire
Oak House, Slough, Berkshire
Oak House, Slough, Berkshire

Oak House is a Slough care home that is owned by the highly-respected care provider, Care UK, known throughout the healthcare industry for their modern outlook towards developing care techniques that respect the individual.

This flexible home offers a number of extra services and entertainments to its residents, with an onsite library, hairdressing salon and cafe, as well as a therapy room, community shop and even a wildlife area that proves particularly popular with service users.

As well as being particularly effective in looking after people who suffer from dementia, Oak House is also available for anyone with respite care needs who can enjoy a homely and stress-free atmosphere.

Group: Care UK Nursing & Residential Care Services

Person in charge: Julie Bignell (Support Manager)

Local Authority / Social Services: Slough Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 55+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi, Polish, Portuguese, Urdu

Single Rooms: 120

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Oak House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Oak House has a Review Score of 8.6 (8.647)

The Review Score of 8.6 (maximum of 10) for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Oak House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.73 for Oak House is calculated as follows: ( (218 Excellents x 5) + (57 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 285 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.917 Points relating to the number of positive Reviews for Oak House is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 4 Reviews ÷ 24 Target = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    19
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oak House?

  • Extremely LIKELY
    22
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Oak House

  • Son of Resident/Service User
    7
  • Wife of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Relative of Resident/Service User
    2
  • Mother of Resident/Service User
    1
  • more

My father passed away on 8th July. The family is fully satisfied that he received professional and compassionate care right up to the end. We appreciate that caring for dementia patients is challenging but the staff were always patient and treated Dad in a dignified and respectful way.
Thank you.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been in Oak House on four occasions over the last year ranging from 1 week to several weeks. She is always happy to be there as they take very good care of her and give her lots of attention. I can recommend Oak House highly.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home has made my dad very welcome and made him and me feel part of one big happy, caring family.
The carers are exceptional in their attitude and work ethic and show a lot of care towards all residents.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum passed away peacefully on the 2nd of January after being in the care of Oak House for 18 months. The compassion and dedication demonstrated to mum throughout this difficult time of life was second to none. They treated her as family, not a patient. My thanks go to two particular healthcare assistants.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been at Oak House for about 8 weeks now and the improvement in her health and well-being has been amazing due to all the carers at Oak House. The personal care and attention she gets goes way further than expected with the carers showing love towards her and becoming her friend. I have been involved with many care homes with various relatives over time but Oak House certainly takes care to a new level. Thank you.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum was moved from the first floor Highway Unit in July 2016 into the 2nd floor nursing care unit. Unfortunately mum passed away on Wednesday 13th July. The care and attention mum received from the care and nursing staff was superb. The management staff were excellent in keeping us informed, giving us regular updates. In particular during mum's final days they were extremely sensitive in giving us the bad news.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our family member came in neglected and unwell. He was in for two weeks respite. He was sent to hospital with a chest infection.
The care that you gave at Oak House was so superb that he was eating, drinking and smiling, something we hadn't seen for a long time. He was showered and kept clean, warm and dry. He even came into the lounge and started to interact with the staff. We can only praise all the staff on the first floor Highway Unit, as the care has been above the call of duty. It certainly has helped him to move forward. We are hoping he may be able to come back to Oak House when he is discharged form hospital. This place is a home from home. Thank you.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother came to Oak House - unwell, confused and ill-clad. He enjoyed the food, care and attention of the staff - nothing was a trouble. Unfortunately he caught a cold and developed a chest infection - he was taken to hospital. My friend and I visited every day and were quite overwhelmed by the love, care and attention that he was given. Now medially fit, we hope that he will be able to return to Oak House - at least until he is able to make more decisions for his future care.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband stayed at Oak House for 4 weeks whilst I had heart surgery. My husband who has dementia also has a number of health issues. He is 93 years old, a good indicator of his satisfaction with his stay, he never once asked to come home. I found the rooms were excellent, as was the standard of cleanliness. All the staff I met were dedicated to doing a good job and were most respectful to residents and their families. I hope my husband will be able to go again to Oak House for respite.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

All the staff on the second floor were extremely caring and very friendly. They treated my father with patience, respect and great dignity.
Although my father was not always the one to participate in the activities - there always was something going on if he wished to do so.

My father came to regard Oak House as his home which was very reassuring for the family. Once again we thank all staff on second floor for all their care of my father.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

In the past 4 years, I have probably visited my 95 year old mother around 400 times. In all these visits I have only needed to raise any issues on 4 or 5 occasions.
When this has happened, the managers listened with great concern and were always eager to put things right, and I could not ask for more.
Every time I visit, I ask my mother if she is happy and does she have any problems to report. She always says that she is very happy and very rarely has she had any issues. Overall, my mother and I, are very happy with everything at Oak House.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad was well cared for, the carers and staff are extremely conscientious, helpful and thoughtful.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Oak House looked after my dad very well in general while he was there. The staff are friendly and helpful and polite.

How likely would you be to recommend Oak House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our aunt is well cared for, she appears comfortable, calm, clean and cheerful. She sits in the lounge area. Her ulcerous leg has a clean dressing. Her other leg has healed. There is sufficient continuity of staff that give me well considered and consistent reports on her condition. The staff maintain a cheerful and calm environment. Standards of cleanliness and quality of food is good. Drinks are available and carers encourage our aunt to drink. Overall I am confident in our aunts care.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

We have been very happy with the care and service provided to my husband all round. The carers are always ready to help with service with smile on their faces, I will recommend anybody at anytime. A very big thank you to all the staff of Oak House.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has been in Oak House for 5 months and in all that time has been treated very well. All the staff are caring and friendly and very to me and the family. My husband has a very nice room which is kept clean and tidy and he is very happy with it as am I
I am very grateful to everyone for the kindness shown and comfort given to me and my husband at a very stressful time. If I have any concerns they are always dealt with promptly.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been at Oak House for a while and it is wonderful. The facilities are excellent. The staff are amazing, from the moment you enter the building until the moment you leave everyone is caring and helpful.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very blessed to have found such a care home for my husband, In times of need it is important to be able to trust where to leave your loved one's. I must say the staff are all amazing, they make you feel at ease and are are very welcoming. The standard of cleanliness and hygiene is outstanding, not only this but they maintain this with their patients. My husband is always well groomed and kept clean credit to entire team at Oak House, they are like a second family. I would highly recommend this care home. Thank you Oak House! for you amazing support in my difficult time!.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My opinion of Oak House is satisfactory, most of the staff are helpful and polite and you are always called by your first name which I like. If I have any issues with my husband it is sorted out straight away. I have no complaints about Oak House at all.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Staff do a wonderful job in 5 years of visiting but floor sometimes short staffed when you may require one but no complaints really.

How likely would you be to recommend Oak House? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Samantha Debenham, Marketing Support Administrator at Oak House responded to this review on 21 Apr 2016:

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

My uncle had very good support and help while he was on first floor of Oak House and he became friends with the many staff who looked after him. Towards the end of his life his wishes were always taken into account.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our thanks and gratitude go out to the excellent care home Oak House for first class care given and taken when our aunt was a resident there. Our aunt was there for about 18 months and in that time the nursing care shown and given was exemplary. Nothing was ever too much trouble and we were always greeted by 'hello's' and smiles! Although our aunt took a little time to settle she soon did because of the friendly and warm nursing care. A special mention and many many thanks to the team on the second floor.

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very happy about the care provided to my husband. The staff are responsive to my husbands needs and keep us informed of changes accordingly. The staff are polite, courteous and kind to me and my sister who visit my husband regularly. Keep up the good work!!

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a great home, most of the staff are excellent at doing there job and are great with the residents, I would recommend this home to those that are looking to place their loved ones in a friendly home

How likely would you be to recommend Oak House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Oak House