Oak House

Forest Close, Wexham, Slough SL2 4FA
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9.8 100 Reviews
  • Oak House, Slough
Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and respite basis.

The purpose-built home is organised into eight suites, each having its own dining room and stylish lounge area. The home also has spacious bedrooms, a cinema room and a hair salon with two visiting hair stylists. With over an acre of grounds, including secure, landscaped gardens and courtyards, in warmer weather residents and visitors can enjoy spending time in the sunshine.

The friendly team enjoys building good relationships with residents' loved ones, as they share the same goal of making sure residents are happy, comfortable and settled.
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Care Provided by Oak House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1440
  • Self-Funded Residential Dementia Care: from £1535
  • Self-Funded Nursing Care: from £1705
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1745
  • RESPITE Self-Funded Nursing Care: from £1915
  • RESPITE Self-Funded Nursing Dementia Care: from £2010

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Oak House to find out the exact price for your requirements.

Contact Oak House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oak House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Bozena Szczepaniak (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Oak House Reviews (100)

9.8

Oak House has a Review Score of 9.8 (9.843) out of 10, based on 25 reviews in the last 2 years.
Over all time Oak House has 100 reviews.

Overall Experience
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Reviewer Connection to Oak House
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Review from Mary Ann M (Daughter of Resident) published on 8 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for nearly a year, and I have been amazed at the high level of care Mum is receiving. Staff are welcoming and friendly, from the care staff to the cleaning staff. Mum has made massive progress in her health and well-being, and it is so nice to not worry about her when I am not
there.
I would be happy to recommend this care home.
Reply from Carmen Haines, Reviews Team at Oak HouseHi Mary, thank you very much for taking the time to leave us feedback about your experience.
At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
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Review from Loraine M (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at home for four weeks now. He was unsettled and problematic for the first few days. But, with the help of the careers around him, he has now settled in well. He says the food is very good, and he always gets something he enjoys. My experience of the home is that the staff there are
exceptionally friendly, always with a smile on their face and ready to help in any way. Oak House is just like a big family home. I feel happy knowing my father is being well looked after. My mother is in another care home, but we are hoping that she will be moved to Oak House in the very near future.
Reply from Carmen Haines, Reviews Team at Oak HouseHi Loraine, thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.
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Review from Penny T (Sister-in-law of Resident) published on 11 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was my first visit to Oak House, as I no longer live in the area but had obviously heard of its existence, and I was absolutely amazed. It is such a lovely care home; in fact, it was more like a hotel. The staff were very friendly, and the whole place was very welcoming.
Reply from Carmen Haines, Reviews Team at Oak HouseHi Penny, thank you very much for taking the time to leave us feedback about your experience.
At Oak House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.
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Review from Catherine B (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent nearly a year at Oak House and I was so grateful for the care and kindness she (and I) received. The staff knew Mum very well and were able to support her individual needs well. Despite being in a pandemic, all staff went above and beyond to help us. Thank you Oak House.
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Review from Jennifer M (Daughter of Resident) published on 13 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum went into Oak House for respite care, initially for 6 weeks. Unfortunately, her health deteriorated quite quickly and she ended up needing end-of-life care. the care she received was amazing, the carers and staff were attentive, patient, caring and kind. Nothing was ever too much trouble! Everybody
was so respectful and it was, without doubt, the best decision we ever made for him.
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Review from P G (Son of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Oak House care home in slough is very clean, rooms are very big , airy and clean. Plus they have big windows to have bright light coming in.
Staff is very caring and supportive, Oak House is equipped with latest technology. They take Covid related issues very seriously.
Good luck god bless
everyone at Oak House.
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Review from D B (Son of Resident) published on 11 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the staff are so helpful, with beverages and tell us everything we want to know and tell us if my mum is not well or notify us every time when doctors come.
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Review from Polly B (Daughter of Resident) published on 17 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise this care home highly enough. Sadly, my uncle had to go into a care home due to some circumstances. It was hard for us as a family to decide which care home would be best for uncle's needs. The staff looked after our uncle as well as we would have liked to look after him ourselves.
Nothing was too much trouble, they gave him everything we asked for and encouraged him to join in with activities and chat to other residents. The team is led by an excellent manager who is always very good at communication with families and has a strategic and safe approach during this challenging pandemic period. I could easily notice a lot of respect amongst the staff and the residents and everyone is encouraged to be one big happy family. They are all very caring people and this reflects on when residents feel very homely and comfortable. I would have no hesitation in recommending the Oak House to anyone and can not thank and praise the staff enough for what they did for our uncle.
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Review from A P (Son of Resident) published on 1 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Oak House for a 3 week period after hospital. She was confused and suffering with delirium after the 3-week stay she was very much improved and able to go home all of the staff were caring and friendly.
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Review from Susan W (Wife of Resident) published on 6 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Oak House for two weeks respite while I underwent a hip replacement operation and couldn't look after him myself.
At every stage I found the staff at Oak House to be friendly, professional and very helpful indeed.
They kept in touch with me every day to let me know how he was
or put him on the phone - this gave me peace of mind.
He said the food was very good indeed - all his favourites appeared during his stay.
When it was time to come home staff were helpful in finding a way to get him home as I wasn't allowed to drive.
Although he'd arrived at 10am for his stay, the day he was returning home they said if it helped me, he could stay for lunch and be picked up in the afternoon. I was so grateful for their consideration of my circumstances.
One medicinal item had been overlooked in the packing as it was in the fridge (fair enough), but a member of staff brought it personally to our house so as not to cause me any problems.
Will use Oak House again, Thank You.
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Review from Ann K (Friend of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so friendly, happy and helpful whenever we visit. It is a pleasure to visit Oak House. We couldn't ask for more.
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Review from Lynn F (Daughter of Resident) published on 7 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having to decide where your loved one is going to reside in the middle of a pandemic was extremely difficult, but we were extremely fortunate to be able to have Oak House available. The whole team of staff are attentive and caring and have a complete understanding of Dads needs. With very high standards
of hygiene and cleanliness, I cannot fault it in any way. Dementia care is wonderful, and to know that Dad is cared for to the highest quality is very comforting.
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Review from M A (Daughter-in-law of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family finds Oak House a very "happy place" to live in. The staff seem genuine and attentive. The cleanliness is also of high standards.
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Review from Sonia Q (Daughter of Resident) published on 10 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I are so impressed with Oak House care home. The care my father and all the residents receive is amazing. To see my father so happy, makes me happy, following a very heart-wrenching decision one has to make when their loved one cannot look after themselves, and with all the will in the
world has to resort to a care home. I would highly recommend Oak House for your loved one, the staff become their extended family. They always keep me updated with his health and always want feedback from me regarding his care. They have also been on top of the COVID situation following their personal guidelines in order to keep the residents and staff safe. Above all, they care.
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Review from Joe M (Husband of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Oak House are extremely professional in their care of my wife. They are very aware of her needs and I can see from my visits that she is comfortable and in as good health as could be expected. I also noted that she is relaxed in the company of the staff and I have not seen any distress.
They are very prompt in calling me when they need to report any change of circumstances. This is a well managed care home and they have done exceptional work in keeping their residents safe during the Covid-19 pandemic. They have regular (fortnightly) zoom calls with management which allows relatives to ask questions and get full disclosure information. Recently with the new Covid-19 rules relaxation, I have been allowed to enter the home and be with my wife. It is well done with strict Covid-19 checks and all the appropriate PPE in place. These 'inside' visits have been great, and to be able to hold my wife's hand for the first time in over a year has been wonderful. Well done Oak House.
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Review from Margaret B (Power of Attorney of Resident) published on 3 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident was cared for during the last four and a half years of her life. She had no relatives in this country and I acted for them. I was always kept up to date with her situation, especially during the Covid pandemic and consulted about any problems as she became frail. The staff facilitated visits
during her last days and I know she would not have lived so long without the love and care she received. Her family and I were very happy with all aspects of her care.
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Review from B C (Daughter of Resident) published on 18 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful experience on seeing my mum in person for the first time in over 1 year. We both shed a few tears but more with happiness than sadness, and being able to hold her hand was fabulous. The staff were wonderful, as usual, it was great being in the home once more. Long may it continue.
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Review from Irene B (Daughter of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at this home for a couple of years now and both she and we have witnessed its performance through better times and the difficulties created by the pandemic. I cannot thank the home and all of its staff for their responsiveness to change, and of late, very difficult circumstances.
Their
strategies and protocols have been aligned always to the need to keep everyone safe whilst maintaining the maximum sense of well-being in a loving environment. The inventive strategies for maintenance of family contact have been excellent and my brothers and I have been able to meet with her via Zoom which has been excellent. Thank you Oak House and everyone who contributed in any way to Mum's welfare and for the peace of mind it gives us all.
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Review from J R (Resident) published on 8 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel like it's my home to a certain extent. The staff give me all the care I need and I get whatever I need. Due to lockdown I really miss the outside entertainment as in watching dance performances, but I still enjoy the activities that have been provided, my nails getting done, films with ice cream
and treats and more social time with the people who live in my unit.
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Review from L M (Daughter of Resident) published on 15 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been living at Oak House for five years now and I couldn’t have asked for a better home. She is so well looked after by the carers, nurses and all the staff, they are all amazing and go above and beyond for all their residents. I would definitely recommend Oak House.
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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Oak House is calculated as follows: ( (247 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 286 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Bozena

Bozena Szczepaniak

Job Title: Home Manager

I’ve been part of the Care UK family for nearly 16 years now. Previously, I was a Home Manager at another Care UK home, where I led the home to achieve an overall ‘Outstanding’ rating from our internal governance team. My career includes working as a registered nurse in my native Poland, as a paramedic, and I’ve even trained with the Army.


I am passionate about creating an environment that supports the independence of residents with one clear goal in mind: providing the best of care. I relish making residents happy and comfortable as well as supporting the team to do their best work. Teamwork is vital in a setting like this.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak House to verify any information. View our terms and conditions. Oak House has an Enhanced Service - more info.