Oak House

My father has been at home for four weeks now. He was unsettled and problematic for the first few days. But, with the help of the careers around him, he has now settled in well. He says the food is very good, and he always gets something he enjoys. My experience of the home is that the staff there are exceptionally friendly, always with a smile on their face and ready to help in any way. Oak House is just like a big family home. I feel happy knowing my father is being well looked after. My mother is in another care home, but we are hoping that she will be moved to Oak House in the very near future.

It was my first visit to Oak House, as I no longer live in the area but had obviously heard of its existence, and I was absolutely amazed. It is such a lovely care home; in fact, it was more like a hotel. The staff were very friendly, and the whole place was very welcoming.

My mother spent nearly a year at Oak House and I was so grateful for the care and kindness she (and I) received. The staff knew Mum very well and were able to support her individual needs well. Despite being in a pandemic, all staff went above and beyond to help us. Thank you Oak House.

Our mum went into Oak House for respite care, initially for 6 weeks. Unfortunately, her health deteriorated quite quickly and she ended up needing end-of-life care. the care she received was amazing, the carers and staff were attentive, patient, caring and kind. Nothing was ever too much trouble! Everybody was so respectful and it was, without doubt, the best decision we ever made for him.

Good luck god bless everyone at Oak House.

We found the staff are so helpful, with beverages and tell us everything we want to know and tell us if my mum is not well or notify us every time when doctors come.

I can not praise this care home highly enough. Sadly, my uncle had to go into a care home due to some circumstances. It was hard for us as a family to decide which care home would be best for uncle's needs. The staff looked after our uncle as well as we would have liked to look after him ourselves. Nothing was too much trouble, they gave him everything we asked for and encouraged him to join in with activities and chat to other residents. The team is led by an excellent manager who is always very good at communication with families and has a strategic and safe approach during this challenging pandemic period. I could easily notice a lot of respect amongst the staff and the residents and everyone is encouraged to be one big happy family. They are all very caring people and this reflects on when residents feel very homely and comfortable. I would have no hesitation in recommending the Oak House to anyone and can not thank and praise the staff enough for what they did for our uncle.

My mum went into Oak House for a 3 week period after hospital. She was confused and suffering with delirium after the 3-week stay she was very much improved and able to go home all of the staff were caring and friendly.

Will use Oak House again, Thank You.

The staff are so friendly, happy and helpful whenever we visit. It is a pleasure to visit Oak House. We couldn't ask for more.

Having to decide where your loved one is going to reside in the middle of a pandemic was extremely difficult, but we were extremely fortunate to be able to have Oak House available. The whole team of staff are attentive and caring and have a complete understanding of Dads needs. With very high standards of hygiene and cleanliness, I cannot fault it in any way. Dementia care is wonderful, and to know that Dad is cared for to the highest quality is very comforting.

Our family finds Oak House a very "happy place" to live in. The staff seem genuine and attentive. The cleanliness is also of high standards.

My family and I are so impressed with Oak House care home. The care my father and all the residents receive is amazing. To see my father so happy, makes me happy, following a very heart-wrenching decision one has to make when their loved one cannot look after themselves, and with all the will in the world has to resort to a care home. I would highly recommend Oak House for your loved one, the staff become their extended family. They always keep me updated with his health and always want feedback from me regarding his care. They have also been on top of the COVID situation following their personal guidelines in order to keep the residents and staff safe. Above all, they care.

The staff at Oak House are extremely professional in their care of my wife. They are very aware of her needs and I can see from my visits that she is comfortable and in as good health as could be expected. I also noted that she is relaxed in the company of the staff and I have not seen any distress. They are very prompt in calling me when they need to report any change of circumstances. This is a well managed care home and they have done exceptional work in keeping their residents safe during the Covid-19 pandemic. They have regular (fortnightly) zoom calls with management which allows relatives to ask questions and get full disclosure information. Recently with the new Covid-19 rules relaxation, I have been allowed to enter the home and be with my wife. It is well done with strict Covid-19 checks and all the appropriate PPE in place. These 'inside' visits have been great, and to be able to hold my wife's hand for the first time in over a year has been wonderful. Well done Oak House.

The resident was cared for during the last four and a half years of her life. She had no relatives in this country and I acted for them. I was always kept up to date with her situation, especially during the Covid pandemic and consulted about any problems as she became frail. The staff facilitated visits during her last days and I know she would not have lived so long without the love and care she received. Her family and I were very happy with all aspects of her care.

Wonderful experience on seeing my mum in person for the first time in over 1 year. We both shed a few tears but more with happiness than sadness, and being able to hold her hand was fabulous. The staff were wonderful, as usual, it was great being in the home once more. Long may it continue.

Their strategies and protocols have been aligned always to the need to keep everyone safe whilst maintaining the maximum sense of well-being in a loving environment. The inventive strategies for maintenance of family contact have been excellent and my brothers and I have been able to meet with her via Zoom which has been excellent. Thank you Oak House and everyone who contributed in any way to Mum's welfare and for the peace of mind it gives us all.

I feel like it's my home to a certain extent. The staff give me all the care I need and I get whatever I need. Due to lockdown I really miss the outside entertainment as in watching dance performances, but I still enjoy the activities that have been provided, my nails getting done, films with ice cream and treats and more social time with the people who live in my unit.

My mum has been living at Oak House for five years now and I couldn’t have asked for a better home. She is so well looked after by the carers, nurses and all the staff, they are all amazing and go above and beyond for all their residents. I would definitely recommend Oak House.

My mother has been in Oak House for 6 yrs. I can't fault her care in that time, if there was a problem, it was sorted straight away. My mother passed away 7th Jan 20. I cannot praise the staff enough for everything they did. They gave me all the help I needed and looked after my mum fantastically. Staff stood outside and paid respect to my mum the day of the funeral and a large number came to her funeral. Thank you to all staff.