Oak House

Forest Close, Wexham, Slough SL2 4FA
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9.8 96 Reviews
  • Oak House, Slough
Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and respite basis.

The purpose-built home is organised into eight suites, each having its own dining room and stylish lounge area. The home also has spacious bedrooms, a cinema room and a hair salon with two visiting hair stylists. With over an acre of grounds, including secure, landscaped gardens and courtyards, in warmer weather residents and visitors can enjoy spending time in the sunshine.

The friendly team enjoys building good relationships with residents' loved ones, as they share the same goal of making sure residents are happy, comfortable and settled.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1352
  • Self-Funded Residential Dementia Care: from £1442
  • Self-Funded Nursing Care: from £1592
  • Self-Funded Nursing Dementia Care: from £1682
  • RESPITE Self-Funded Residential Care: from £1562
  • RESPITE Self-Funded Residential Dementia Care: from £1652
  • RESPITE Self-Funded Nursing Care: from £1801
  • RESPITE Self-Funded Nursing Dementia Care: from £1892

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Oak House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Agnieszka Klimkowicz-Buda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Oak House Reviews (96)

9.8

Oak House has a Review Score of 9.8 (9.758) out of 10, based on 35 reviews in the last 2 years.
Over all time Oak House has 96 reviews.

Overall Experience
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Date Published
  • 96
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Reviewer Connection to Oak House
  • 35
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  • 2
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Total of 96, showing 61-80
Review from A S (Respite Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival at Oak House, I was made to feel very welcome. All the staff that looked after me were very polite and understanding of any concerns that I had. When first meeting the staff, any questions I asked were answered in precise detail which was reassuring as I had never stayed in a care home before.
On the last day of my stay at Oak House, the staff came to say goodbye to me and I told them I would see them soon when my husband has his other operation.
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Review from R P (Son of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak House is like a gift to the community of Slough. We are fortunate and privileged. You feel at home here by the friendly and caring service of the staff. Even I noticed by talking to the nurse, I was surprised she remembers all the medicines to be given to my mum. Even the lady who works in the kitchen
as a chef asked my mum what would you like to eat. She said she is going to make warm food and chapatis now.
Special thanks to the lady who made my mother happy, her supervision is excellent and she works in harmony with staff and she does involve in working herself with carers.
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Review from S B (Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nurses nice and caring. Good food. More staff needed.
Reply from Samantha Debenham, Personal Assistant at Oak House

Thank you for your feedback, we were very happy to see your good and excellent scores and read your kind comments. In regards to staffing, I would like to reassure you that we always make sure we have a good number of team members in the home so we can provide safe and tailored care for all residents 24 hours a day, seven days a week – when visiting the home you will of course be able to see plenty of the team interacting with residents, but there will also be members of the care team and others working elsewhere in the home, but particularly with residents on a one-to-one basis in individual’s rooms who may not be visible. Thank you again for taking the time to submit a review, and if you have any comments or suggestions now or in the future please let us know and we’ll be happy to help.

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Review from Doris R (Wife of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been in Oak House in November 2015, he has been treated very well and with dignity. If I think there is something wrong with my husband they arrange for a doctors visit. The carers are very hard working. I have only questioned once about an injury on my husband and they got to the
bottom of it and the carer was more than caring for him.
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Review from Nigel C (Resident) published on 9 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
5 star, excellent attention to detail. Care, medication, one to one. I have to praise all the staff who look after me and who listen.
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Review from R B (Resident) published on 9 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service.
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Review from Joanna H (Daughter of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my dad was only at Oak House for a short time. I cannot recommend it highly enough. From the moment my dad entered, to the day he passed away, the staff have been amazing. Marina Suite staff are so caring, loving and a true credit to the home. I’ve entered unannounced many times to see staff
sitting chatting and holding my dad’s hand tenderly. My dad was extremely well looked after and liked all the staff. (Trust me he was the type to tell you if he didn’t. Not once did he ever say he didn’t and always said how lovely they were). Thank you Oak House for all you did for my dad and for the support you gave me and my family also.
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Review from S V (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an initial unsettled time, mum now seems to be settling really well. She has made a couple of good friends, has put on some much-needed weight and has colour back in her cheeks.
The staff are all extremely caring and professional and treat the residents as they would their own family. Mum feels
she is living in an extremely exclusive hotel. I'm so happy we were able to find Oak House. It has made a difficult decision much easier.
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Review from Sharon H (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an outstanding service provided by the staff at Oak House. Since the beginning of my Dad's time staying here, he was cared for with such love and friendliness. As a family, we were comforted in knowing that he was in trusted and loving hands of the care workers. All visitors were also made so welcome,
especially towards the end of Dad's life. This made his departure more dignified and the family were very comforted and respected at such a sad time. We would highly recommend Oak House to anyone who needs care. The whole of our family and friends would like to thank you all again so much for the excellent care that was provided for my Dad during his short stay. Kindest regards from our family and I.
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Review from Julia N (Niece of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Aunt who suffered from Alzheimer's disease spent many happy years at Oak House being cared for by compassionate and professional staff. They were attentive to her changing needs as her condition progressed. Despite her family living some distance away, the expertise of the oak house staff ensured
we felt confident leaving her in their care.
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Review from Mabel R (Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Highway Unit was very happy and the staff were always helpful and polite and food and room were very good. Would not hesitate to come back if I needed to.
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Review from Geoffrey C (Nephew of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak House staff gave us complete confidence that our aunt was being looked after with genuine care and love. We live far from Slough but we had no anxiety about her care. Staff knew her and gave us accurate information when we phoned. We were made welcome when we visited. Our aunt was always content
and peaceful. The staff were attentive to every need and even thought of her spiritual need at the end of her life. They were an extension of our family.
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Review from Beverley S (Friend of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring staff. Beautiful facilities. So lucky to become a member of the family. Thank you all.
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Review from Mary M (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good with my mum, very helpful and always there if you need them. Food is excellent, lots of activities to do.
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Review from D B (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak House a very good care home and is well thought of in local area.
The care team is totally dedicated to the well-being of the residents. The interior and exterior of this building is spotlessly clean and is totally secure.
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Review from Richard F (Son of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father passed away on 8th July. The family is fully satisfied that he received professional and compassionate care right up to the end. We appreciate that caring for dementia patients is challenging but the staff were always patient and treated Dad in a dignified and respectful way.
Thank you.
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Review from Barry N (Son of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Oak House on four occasions over the last year ranging from 1 week to several weeks. She is always happy to be there as they take very good care of her and give her lots of attention. I can recommend Oak House highly.
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Review from C D (Daughter of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has made my dad very welcome and made him and me feel part of one big happy, caring family.
The carers are exceptional in their attitude and work ethic and show a lot of care towards all residents.
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Review from Vince H (Son of Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum passed away peacefully on the 2nd of January after being in the care of Oak House for 18 months. The compassion and dedication demonstrated to mum throughout this difficult time of life was second to none. They treated her as family, not a patient. My thanks go to two particular healthcare assistants.
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Review from Peter B (Son of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Oak House for about 8 weeks now and the improvement in her health and well-being has been amazing due to all the carers at Oak House. The personal care and attention she gets goes way further than expected with the carers showing love towards her and becoming her friend. I have
been involved with many care homes with various relatives over time but Oak House certainly takes care to a new level. Thank you.
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Oak House is calculated as follows: ( (316 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 401 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Agnieszka

Agnieszka Klimkowicz-Buda

Job Title: Home Manager Joined: 2022

I started working at Care UK in 2009 after hearing great things about their values.


The way they ensure excellent care is delivered and that residents have a say in how their home is run.


Before joining Care UK, I worked as a Nurse for 10 years in a hospital in Poland, where I completed my Level 5 equivalent qualification. It’s my proudest accomplishment that I was able to come to England, not being able to speak English and working my way up to achieve the role of Home Manager.


Ensuring that every resident receives outstanding care is challenging, but it’s so rewarding seeing smiles from happy residents, or when a resident or a colleague achieves something they’ve been working hard for. My favourite moments are enjoying coffee mornings with the residents, families and colleagues.


To be a good Home Manager, I think it’s important to listen and be empathetic. You need to be able to put yourself in someone else’s shoes. It’s also important to have a passion to offer outstanding care.


When I’m not working, I love reading and spending time with my family to unwind.

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