Oak House

Forest Close, Wexham, Slough SL2 4FA
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9.8 100 Reviews
  • Oak House, Slough
Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and respite basis.

The purpose-built home is organised into eight suites, each having its own dining room and stylish lounge area. The home also has spacious bedrooms, a cinema room and a hair salon with two visiting hair stylists. With over an acre of grounds, including secure, landscaped gardens and courtyards, in warmer weather residents and visitors can enjoy spending time in the sunshine.

The friendly team enjoys building good relationships with residents' loved ones, as they share the same goal of making sure residents are happy, comfortable and settled.
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Care Provided by Oak House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1440
  • Self-Funded Residential Dementia Care: from £1535
  • Self-Funded Nursing Care: from £1705
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1745
  • RESPITE Self-Funded Nursing Care: from £1915
  • RESPITE Self-Funded Nursing Dementia Care: from £2010

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Oak House to find out the exact price for your requirements.

Contact Oak House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Oak House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Bozena Szczepaniak (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Oak House Reviews (100)

9.8

Oak House has a Review Score of 9.8 (9.843) out of 10, based on 25 reviews in the last 2 years.
Over all time Oak House has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oak House
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Review from Diane H (Daughter of Resident) published on 4 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Oak House for 6 yrs. I can't fault her care in that time, if there was a problem, it was sorted straight away. My mother passed away 7th Jan 20. I cannot praise the staff enough for everything they did. They gave me all the help I needed and looked after my mum fantastically. Staff
stood outside and paid respect to my mum the day of the funeral and a large number came to her funeral. Thank you to all staff.
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Review from W T (Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been at Oak House since July 2019, on the basis that following a series of falls, social services indicated that there was little alternative, I agreed with some trepidation. However my initial concerns were nullified by the general contribution of friendliness by staff and management in making
my conversion to a guided routine from a completely free existence and despite my continued inability to walk, I am managing to pursue a reasonable lifestyle.
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Review from John H (Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been very comfortable and treated with kindness and respect by the staff. If I had any complaints this would cover the food menu. I understand that this being reviewed.
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Review from F W (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with Oak House ar all times is a positive one. My mother has been happy in there from the start. The staff always keep you informed at all times if mum is not feeling well etc. The activities and shows my mother enjoys and I must admit when I have been to them I've enjoyed myself.
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Review from A S (Respite Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival at Oak House, I was made to feel very welcome. All the staff that looked after me were very polite and understanding of any concerns that I had. When first meeting the staff, any questions I asked were answered in precise detail which was reassuring as I had never stayed in a care home before.
On the last day of my stay at Oak House, the staff came to say goodbye to me and I told them I would see them soon when my husband has his other operation.
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Review from R P (Son of Resident) published on 2 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak House is like a gift to the community of Slough. We are fortunate and privileged. You feel at home here by the friendly and caring service of the staff. Even I noticed by talking to the nurse, I was surprised she remembers all the medicines to be given to my mum. Even the lady who works in the kitchen
as a chef asked my mum what would you like to eat. She said she is going to make warm food and chapatis now.
Special thanks to the lady who made my mother happy, her supervision is excellent and she works in harmony with staff and she does involve in working herself with carers.
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Review from S B (Resident) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nurses nice and caring. Good food. More staff needed.
Reply from Samantha Debenham, Personal Assistant at Oak HouseThank you for your feedback, we were very happy to see your good and excellent scores and read your kind comments. In regards to staffing, I would like to reassure you that we always make sure we have a good number of team members in the home so we can provide safe and tailored care for all residents 24 hours a day, seven days a week – when visiting the home you will of course be able to see plenty of the team interacting with residents, but there will also be members of the care team and others working elsewhere in the home, but particularly with residents on a one-to-one basis in individual’s rooms who may not be visible. Thank you again for taking the time to submit a review, and if you have any comments or suggestions now or in the future please let us know and we’ll be happy to help.
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Review from Doris R (Wife of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband has been in Oak House in November 2015, he has been treated very well and with dignity. If I think there is something wrong with my husband they arrange for a doctors visit. The carers are very hard working. I have only questioned once about an injury on my husband and they got to the
bottom of it and the carer was more than caring for him.
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Review from Nigel C (Resident) published on 9 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
5 star, excellent attention to detail. Care, medication, one to one. I have to praise all the staff who look after me and who listen.
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Review from R B (Resident) published on 9 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good service.
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Review from Joanna H (Daughter of Resident) published on 8 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my dad was only at Oak House for a short time. I cannot recommend it highly enough. From the moment my dad entered, to the day he passed away, the staff have been amazing. Marina Suite staff are so caring, loving and a true credit to the home. I’ve entered unannounced many times to see staff
sitting chatting and holding my dad’s hand tenderly. My dad was extremely well looked after and liked all the staff. (Trust me he was the type to tell you if he didn’t. Not once did he ever say he didn’t and always said how lovely they were). Thank you Oak House for all you did for my dad and for the support you gave me and my family also.
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Review from S V (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After an initial unsettled time, mum now seems to be settling really well. She has made a couple of good friends, has put on some much-needed weight and has colour back in her cheeks.
The staff are all extremely caring and professional and treat the residents as they would their own family. Mum feels
she is living in an extremely exclusive hotel. I'm so happy we were able to find Oak House. It has made a difficult decision much easier.
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Review from Sharon H (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an outstanding service provided by the staff at Oak House. Since the beginning of my Dad's time staying here, he was cared for with such love and friendliness. As a family, we were comforted in knowing that he was in trusted and loving hands of the care workers. All visitors were also made so welcome,
especially towards the end of Dad's life. This made his departure more dignified and the family were very comforted and respected at such a sad time. We would highly recommend Oak House to anyone who needs care. The whole of our family and friends would like to thank you all again so much for the excellent care that was provided for my Dad during his short stay. Kindest regards from our family and I.
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Review from Julia N (Niece of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Aunt who suffered from Alzheimer's disease spent many happy years at Oak House being cared for by compassionate and professional staff. They were attentive to her changing needs as her condition progressed. Despite her family living some distance away, the expertise of the oak house staff ensured
we felt confident leaving her in their care.
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Review from Mabel R (Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Highway Unit was very happy and the staff were always helpful and polite and food and room were very good. Would not hesitate to come back if I needed to.
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Review from Geoffrey C (Nephew of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak House staff gave us complete confidence that our aunt was being looked after with genuine care and love. We live far from Slough but we had no anxiety about her care. Staff knew her and gave us accurate information when we phoned. We were made welcome when we visited. Our aunt was always content
and peaceful. The staff were attentive to every need and even thought of her spiritual need at the end of her life. They were an extension of our family.
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Review from Beverley S (Friend of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring staff. Beautiful facilities. So lucky to become a member of the family. Thank you all.
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Review from Mary M (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good with my mum, very helpful and always there if you need them. Food is excellent, lots of activities to do.
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Review from D B (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak House a very good care home and is well thought of in local area.
The care team is totally dedicated to the well-being of the residents. The interior and exterior of this building is spotlessly clean and is totally secure.
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Review from Richard F (Son of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father passed away on 8th July. The family is fully satisfied that he received professional and compassionate care right up to the end. We appreciate that caring for dementia patients is challenging but the staff were always patient and treated Dad in a dignified and respectful way.
Thank you.
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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Oak House is calculated as follows: ( (247 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 286 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak House is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (102)

Meet the Team (1)

Bozena

Bozena Szczepaniak

Job Title: Home Manager

I’ve been part of the Care UK family for nearly 16 years now. Previously, I was a Home Manager at another Care UK home, where I led the home to achieve an overall ‘Outstanding’ rating from our internal governance team. My career includes working as a registered nurse in my native Poland, as a paramedic, and I’ve even trained with the Army.


I am passionate about creating an environment that supports the independence of residents with one clear goal in mind: providing the best of care. I relish making residents happy and comfortable as well as supporting the team to do their best work. Teamwork is vital in a setting like this.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak House to verify any information. View our terms and conditions. Oak House has an Enhanced Service - more info.