Oak House

Forest Close, Wexham, Slough SL2 4FA
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9.8 108 Reviews
  • Oak House, Slough
Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and respite basis.

The purpose-built home is organised into eight suites, each having its own dining room and stylish lounge area. The home also has spacious bedrooms, a cinema room and a hair salon with two visiting hair stylists. With over an acre of grounds, including secure, landscaped gardens and courtyards, in warmer weather residents and visitors can enjoy spending time in the sunshine.

The friendly team enjoys building good relationships with residents' loved ones, as they share the same goal of making sure residents are happy, comfortable and settled.
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Care Provided by Oak House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1440
  • Self-Funded Residential Dementia Care: from £1535
  • Self-Funded Nursing Care: from £1705
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1745
  • RESPITE Self-Funded Nursing Care: from £1915
  • RESPITE Self-Funded Nursing Dementia Care: from £2010

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Oak House for full pricing details and T&Cs.

Contact Oak House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Oak House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Bozena Szczepaniak (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Oak House Reviews (108)

9.8

Oak House has a Review Score of 9.8 (9.840) out of 10, based on 24 reviews in the last 2 years.
Over all time Oak House has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Oak House
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Total of 108, showing 81-100
Review from Sharon H (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What an outstanding service provided by the staff at Oak House. Since the beginning of my Dad's time staying here, he was cared for with such love and friendliness. As a family, we were comforted in knowing that he was in trusted and loving hands of the care workers. All visitors were also made so welcome,
especially towards the end of Dad's life. This made his departure more dignified and the family were very comforted and respected at such a sad time. We would highly recommend Oak House to anyone who needs care. The whole of our family and friends would like to thank you all again so much for the excellent care that was provided for my Dad during his short stay. Kindest regards from our family and I.
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Review from Julia N (Niece of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Aunt who suffered from Alzheimer's disease spent many happy years at Oak House being cared for by compassionate and professional staff. They were attentive to her changing needs as her condition progressed. Despite her family living some distance away, the expertise of the oak house staff ensured
we felt confident leaving her in their care.
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Review from Mabel R (Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay at Highway Unit was very happy and the staff were always helpful and polite and food and room were very good. Would not hesitate to come back if I needed to.
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Review from Geoffrey C (Nephew of Resident) published on 5 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Oak House staff gave us complete confidence that our aunt was being looked after with genuine care and love. We live far from Slough but we had no anxiety about her care. Staff knew her and gave us accurate information when we phoned. We were made welcome when we visited. Our aunt was always content
and peaceful. The staff were attentive to every need and even thought of her spiritual need at the end of her life. They were an extension of our family.
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Review from Beverley S (Friend of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring staff. Beautiful facilities. So lucky to become a member of the family. Thank you all.
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Review from Mary M (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good with my mum, very helpful and always there if you need them. Food is excellent, lots of activities to do.
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Review from D B (Son of Resident) published on 30 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak House a very good care home and is well thought of in local area.
The care team is totally dedicated to the well-being of the residents. The interior and exterior of this building is spotlessly clean and is totally secure.
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Review from Richard F (Son of Resident) published on 8 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father passed away on 8th July. The family is fully satisfied that he received professional and compassionate care right up to the end. We appreciate that caring for dementia patients is challenging but the staff were always patient and treated Dad in a dignified and respectful way.
Thank you.
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Review from Barry N (Son of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Oak House on four occasions over the last year ranging from 1 week to several weeks. She is always happy to be there as they take very good care of her and give her lots of attention. I can recommend Oak House highly.
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Review from C D (Daughter of Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has made my dad very welcome and made him and me feel part of one big happy, caring family.
The carers are exceptional in their attitude and work ethic and show a lot of care towards all residents.
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Review from Vince H (Son of Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum passed away peacefully on the 2nd of January after being in the care of Oak House for 18 months. The compassion and dedication demonstrated to mum throughout this difficult time of life was second to none. They treated her as family, not a patient. My thanks go to two particular healthcare assistants.
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Review from Peter B (Son of Resident) published on 15 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Oak House for about 8 weeks now and the improvement in her health and well-being has been amazing due to all the carers at Oak House. The personal care and attention she gets goes way further than expected with the carers showing love towards her and becoming her friend. I have
been involved with many care homes with various relatives over time but Oak House certainly takes care to a new level. Thank you.
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Review from Tim M (Son of Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was moved from the first floor Highway Unit in July 2016 into the 2nd floor nursing care unit. Unfortunately mum passed away on Wednesday 13th July. The care and attention mum received from the care and nursing staff was superb. The management staff were excellent in keeping us informed, giving
us regular updates. In particular during mum's final days they were extremely sensitive in giving us the bad news.
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Review from Jeanette R (Relative of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family member came in neglected and unwell. He was in for two weeks respite. He was sent to hospital with a chest infection.
The care that you gave at Oak House was so superb that he was eating, drinking and smiling, something we hadn't seen for a long time. He was showered and kept clean, warm
and dry. He even came into the lounge and started to interact with the staff. We can only praise all the staff on the first floor Highway Unit, as the care has been above the call of duty. It certainly has helped him to move forward. We are hoping he may be able to come back to Oak House when he is discharged form hospital. This place is a home from home. Thank you.
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Review from Valerie B (Sister of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came to Oak House - unwell, confused and ill-clad. He enjoyed the food, care and attention of the staff - nothing was a trouble. Unfortunately he caught a cold and developed a chest infection - he was taken to hospital. My friend and I visited every day and were quite overwhelmed by the love,
care and attention that he was given. Now medially fit, we hope that he will be able to return to Oak House - at least until he is able to make more decisions for his future care.
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Review from Anne T (Wife of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband stayed at Oak House for 4 weeks whilst I had heart surgery. My husband who has dementia also has a number of health issues. He is 93 years old, a good indicator of his satisfaction with his stay, he never once asked to come home. I found the rooms were excellent, as was the standard of cleanliness.
All the staff I met were dedicated to doing a good job and were most respectful to residents and their families. I hope my husband will be able to go again to Oak House for respite.
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Review from Paul A (Son of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff on the second floor were extremely caring and very friendly. They treated my father with patience, respect and great dignity.
Although my father was not always the one to participate in the activities - there always was something going on if he wished to do so.


My father came to

regard Oak House as his home which was very reassuring for the family. Once again we thank all staff on second floor for all their care of my father.
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Review from Martin W (Son of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the past 4 years, I have probably visited my 95 year old mother around 400 times. In all these visits I have only needed to raise any issues on 4 or 5 occasions.
When this has happened, the managers listened with great concern and were always eager to put things right, and I could not ask for more.
Every
time I visit, I ask my mother if she is happy and does she have any problems to report. She always says that she is very happy and very rarely has she had any issues. Overall, my mother and I, are very happy with everything at Oak House.
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Review from Helen H (Daughter of Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was well cared for, the carers and staff are extremely conscientious, helpful and thoughtful.
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Review from Rhian W (Daughter of Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak House looked after my dad very well in general while he was there. The staff are friendly and helpful and polite.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Oak House is calculated as follows: ( (232 Excellents x 5) + (31 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 269 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (115)

Meet the Team (1)

Bozena

Bozena Szczepaniak

Job Title: Home Manager

I’ve been part of the Care UK family for nearly 16 years now. Previously, I was a Home Manager at another Care UK home, where I led the home to achieve an overall ‘Outstanding’ rating from our internal governance team. My career includes working as a registered nurse in my native Poland, as a paramedic, and I’ve even trained with the Army.


I am passionate about creating an environment that supports the independence of residents with one clear goal in mind: providing the best of care. I relish making residents happy and comfortable as well as supporting the team to do their best work. Teamwork is vital in a setting like this.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oak House to verify any information. View our terms and conditions. Oak House has an Enhanced Service - more info.