Oak House

Forest Close, Wexham, Slough SL2 4FA
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9.8 96 Reviews
  • Oak House, Slough
Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and respite basis.

The purpose-built home is organised into eight suites, each having its own dining room and stylish lounge area. The home also has spacious bedrooms, a cinema room and a hair salon with two visiting hair stylists. With over an acre of grounds, including secure, landscaped gardens and courtyards, in warmer weather residents and visitors can enjoy spending time in the sunshine.

The friendly team enjoys building good relationships with residents' loved ones, as they share the same goal of making sure residents are happy, comfortable and settled.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1352
  • Self-Funded Residential Dementia Care: from £1442
  • Self-Funded Nursing Care: from £1592
  • Self-Funded Nursing Dementia Care: from £1682
  • RESPITE Self-Funded Residential Care: from £1562
  • RESPITE Self-Funded Residential Dementia Care: from £1652
  • RESPITE Self-Funded Nursing Care: from £1801
  • RESPITE Self-Funded Nursing Dementia Care: from £1892

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Oak House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Agnieszka Klimkowicz-Buda (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (120)

Oak House Reviews (96)

9.8

Oak House has a Review Score of 9.8 (9.758) out of 10, based on 35 reviews in the last 2 years.
Over all time Oak House has 96 reviews.

Overall Experience
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Date Published
  • 96
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Reviewer Connection to Oak House
  • 35
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Total of 96, showing 81-96
Review from Tim M (Son of Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was moved from the first floor Highway Unit in July 2016 into the 2nd floor nursing care unit. Unfortunately mum passed away on Wednesday 13th July. The care and attention mum received from the care and nursing staff was superb. The management staff were excellent in keeping us informed, giving
us regular updates. In particular during mum's final days they were extremely sensitive in giving us the bad news.
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Review from Jeanette R (Relative of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family member came in neglected and unwell. He was in for two weeks respite. He was sent to hospital with a chest infection.
The care that you gave at Oak House was so superb that he was eating, drinking and smiling, something we hadn't seen for a long time. He was showered and kept clean, warm
and dry. He even came into the lounge and started to interact with the staff. We can only praise all the staff on the first floor Highway Unit, as the care has been above the call of duty. It certainly has helped him to move forward. We are hoping he may be able to come back to Oak House when he is discharged form hospital. This place is a home from home. Thank you.
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Review from Valerie B (Sister of Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother came to Oak House - unwell, confused and ill-clad. He enjoyed the food, care and attention of the staff - nothing was a trouble. Unfortunately he caught a cold and developed a chest infection - he was taken to hospital. My friend and I visited every day and were quite overwhelmed by the love,
care and attention that he was given. Now medially fit, we hope that he will be able to return to Oak House - at least until he is able to make more decisions for his future care.
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Review from Anne T (Wife of Resident) published on 10 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband stayed at Oak House for 4 weeks whilst I had heart surgery. My husband who has dementia also has a number of health issues. He is 93 years old, a good indicator of his satisfaction with his stay, he never once asked to come home. I found the rooms were excellent, as was the standard of cleanliness.
All the staff I met were dedicated to doing a good job and were most respectful to residents and their families. I hope my husband will be able to go again to Oak House for respite.
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Review from Paul A (Son of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff on the second floor were extremely caring and very friendly. They treated my father with patience, respect and great dignity.
Although my father was not always the one to participate in the activities - there always was something going on if he wished to do so.


My father came to

regard Oak House as his home which was very reassuring for the family. Once again we thank all staff on second floor for all their care of my father.
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Review from Martin W (Son of Resident) published on 10 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the past 4 years, I have probably visited my 95 year old mother around 400 times. In all these visits I have only needed to raise any issues on 4 or 5 occasions.
When this has happened, the managers listened with great concern and were always eager to put things right, and I could not ask for more.
Every
time I visit, I ask my mother if she is happy and does she have any problems to report. She always says that she is very happy and very rarely has she had any issues. Overall, my mother and I, are very happy with everything at Oak House.
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Review from Helen H (Daughter of Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was well cared for, the carers and staff are extremely conscientious, helpful and thoughtful.
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Review from Rhian W (Daughter of Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak House looked after my dad very well in general while he was there. The staff are friendly and helpful and polite.
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Review from Haricharan (Wife of Resident) published on 26 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care and service provided to my husband all round. The carers are always ready to help with service with smile on their faces, I will recommend anybody at anytime. A very big thank you to all the staff of Oak House.
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Review from S B (Mother of Resident) published on 21 April 2016 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Staff do a wonderful job in 5 years of visiting but floor sometimes short staffed when you may require one but no complaints really.
Reply from Samantha Debenham, Marketing Support Administrator at Oak House

We’re grateful for your feedback and are delighted with the positive comments and scores for the care and support we provide. We would also like to thank you for the constructive feedback and will arrange for the care home manager at the home to get in touch and discuss any concerns with you in person.

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Review from Pauline F (Wife of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Oak House for 5 months and in all that time has been treated very well. All the staff are caring and friendly and very to me and the family. My husband has a very nice room which is kept clean and tidy and he is very happy with it as am I
I am very grateful to everyone for the
kindness shown and comfort given to me and my husband at a very stressful time. If I have any concerns they are always dealt with promptly.
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Review from Sheila S (Wife of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very blessed to have found such a care home for my husband, In times of need it is important to be able to trust where to leave your loved one's. I must say the staff are all amazing, they make you feel at ease and are are very welcoming. The standard of cleanliness and hygiene is outstanding,
not only this but they maintain this with their patients. My husband is always well groomed and kept clean credit to entire team at Oak House, they are like a second family. I would highly recommend this care home. Thank you Oak House! for you amazing support in my difficult time!.
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Review from Sharon W (Daughter of Resident) published on 19 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Oak House for a while and it is wonderful. The facilities are excellent. The staff are amazing, from the moment you enter the building until the moment you leave everyone is caring and helpful.
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Review from Dave G (Nephew of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My uncle had very good support and help while he was on first floor of Oak House and he became friends with the many staff who looked after him. Towards the end of his life his wishes were always taken into account.
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Review from Martin C (Resident) published on 23 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our thanks and gratitude go out to the excellent care home Oak House for first class care given and taken when our aunt was a resident there. Our aunt was there for about 18 months and in that time the nursing care shown and given was exemplary. Nothing was ever too much trouble and we were always greeted
by 'hello's' and smiles! Although our aunt took a little time to settle she soon did because of the friendly and warm nursing care. A special mention and many many thanks to the team on the second floor.
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Review from S S (Wife of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy about the care provided to my husband. The staff are responsive to my husbands needs and keep us informed of changes accordingly. The staff are polite, courteous and kind to me and my sister who visit my husband regularly. Keep up the good work!!
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Current Review Score: 9.8 (9.758)

Overview of Review Score

The Review Score of 9.8 (9.758) out of 10 for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.758 for Oak House is calculated as follows: ( (316 Excellents x 5) + (75 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 401 Ratings = 4.758
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oak House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Agnieszka

Agnieszka Klimkowicz-Buda

Job Title: Home Manager Joined: 2022

I started working at Care UK in 2009 after hearing great things about their values.


The way they ensure excellent care is delivered and that residents have a say in how their home is run.


Before joining Care UK, I worked as a Nurse for 10 years in a hospital in Poland, where I completed my Level 5 equivalent qualification. It’s my proudest accomplishment that I was able to come to England, not being able to speak English and working my way up to achieve the role of Home Manager.


Ensuring that every resident receives outstanding care is challenging, but it’s so rewarding seeing smiles from happy residents, or when a resident or a colleague achieves something they’ve been working hard for. My favourite moments are enjoying coffee mornings with the residents, families and colleagues.


To be a good Home Manager, I think it’s important to listen and be empathetic. You need to be able to put yourself in someone else’s shoes. It’s also important to have a passion to offer outstanding care.


When I’m not working, I love reading and spending time with my family to unwind.

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