Admirals Reach Care Home

I have found this care home to be very good. The rooms are a good size and well equipped. The staff are all polite, friendly and caring. They attend to the residents with empathy, patience and great care.

From my husband's arrival by ambulance to the day of his passing six weeks later, the detailed and dedicated personal care given by everyone was beyond outstanding both by day and by night. His dignity was respected at all times. As a family, we were all welcomed with a smile and kept completely informed about his condition. Every aspect of his life was improved - physical, mental and spiritual - by the excellent care given in this home.

As a family, we have been so thrilled with the outstanding and considerate care our father has received. Nothing is too much and we can rest easy knowing his every need is being met. We couldn't ask for better.

I am happy. The food is good. Staff helpful. I like my room.

Nurses are good. Nice place to live and nice food.

My mother has been in Nelson House for nearly two years. I can say all the staff are kind, patient and caring. Mum always enjoyed the food and chats with staff. Room was clean. In the last days of Mum's life, all staff went above and beyond for not just Mum but family as well. The staff here are heroes.

My experience of your care home is excellent and your staff are excellent. They help me in every way they can, nothing is too much for them, they are all very pleasant and I have a laugh with them.

After a fall, my father needed urgent respite care. Admirals Reach could not have been more helpful and caring, ensuring that he was welcomed within a few hours of contacting them. My father has settled in very well. The staff are caring, knowledgeable and always smiling! I would highly recommend this home.

Staff are very kind, food very nice, very satisfied.

The care team have looked after my grandmother for many years and every house has taken great care of her. I am very grateful for the love, time, and care all the staff give all the time. Thank you.

Food is nice; rooms are neat.

My mother has been in Admirals Reach Care Home for a few weeks now and has settled in nicely. The staff are excellent as is the food.

I find everyone very kind. The food is nice. I love the garden watching the pigeon in the water bowl having a bath. But I don't like the bed that much.

My uncle is very settled on Benbow Unit and the staff are lovely. He has only been here a short while but he seems happy.

I am so grateful for the wonderful care my mother has received from all the carers in Nelson House, they truly love my mum dearly. One member of staff, in particular, has done a great job keeping us informed about our mum. I know my mum is so cared for. My mum has built a special bond with some of the carers. They are always kind, caring, and thoughtful. Blessings to them all.

The care that I get is very good. The staff care caring to all the residents. We are all cared for with respect. We always get what we want. All the staff are good and always smiling, even when there is too much work to do. Quality of care is excellent, clean and good food.

Very helpful staff. Very accommodating, especially as I was visiting with my 92-year-old mother. Staff on Benbow House home supported my aunt well during her time here.

Admirals Reach is a lovely care home. The staff are caring and considerate and always available to talk to and share information with. Nothing is a problem. During the pandemic, they have been amazing keeping mum safe, happy, and cared for. I feel staff go above and beyond. Mum's very happy and settled here and I feel confident she is safe and looked after well. Thank you Admirals Reach staff for all you do.

Very friendly staff.

Staff excellent - very helpful. Food good and choice.