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Ashbrook Court Care Home

Sewardstone Road, Waltham Abbey, London, Essex E4 7RG
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I simply can't praise Ashbrook Court enough. 5 stars and more!Julie A(Daughter of Resident/Service User)
Ashbrook Court Care Home, London
I'm really happy my mum is in this home the staff are attentive and caring.S A(Daughter of Resident/Service User)
Ashbrook Court Care Home, London
Ashbrook Court Care Home, London

At Ashbrook Court Care Home, the compassionate team cares for their cherished residents with the same love and tenderness as shown to their own family members. The home provides person-centred residential, nursing, and dementia care in a vibrant and homely environment.

The friendly home offers comfortable en-suite bedrooms, spacious lounges, as well as a bistro, library, salon, and vintage sweet shop, all laid out in an accessible building surrounded by beautiful...  

Care Provided by Ashbrook Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600N/A

Contact Ashbrook Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Vicky Parsons (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (5)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Resident's visitors are always welcome. There are no restrictions on times/days.

Parking

  • Free on-site parking is available.

Ashbrook Court Care Home Reviews (111)

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9.6

Ashbrook Court Care Home has a Review Score of 9.6 (9.638) out of 10, based on 30 reviews in the last 2 years. Over all time Ashbrook Court Care Home has 111 reviews.

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Showing 111 reviews matching selected criteria
Review from Joyce B (Daughter-in-law of Resident) published on 3 July 2026 Submitted via Postal Card
Overall Experience

My mum has received caring care throughout her stay. All staff know mums likes and dislikes and show lots of consideration when mums having a wobbly. Just want to thank Ashbrooks for all their support through this process. P.S - she also likes the food xx

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Review from Paul D (Son of Resident) published on 5 May 2026 Submitted via Website
Overall Experience

My mother has a number of medical issuses as well as care issues. I can't fault the care and medical care my mother receives. This is from the cleaning staff upto to management team all very caring. Many thanks to all and keep up the great work.

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Review from Sharon H (Daughter of Resident) published on 12 March 2026 Submitted via Website
Overall Experience

Both mum and dad are residents in this amazing home. The care and understanding of every member of staff is outstanding. Dad passed a few days ago and, as a family, we can't thank everyone enough for the care and respect shown to dad and the wider family.

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Review from Steve W (Son of Resident) published on 5 March 2026 Submitted via Postal Card
Overall Experience

I wanted to say a heartfelt thank you for the outstanding care and kindness you gave to my mum during her time as a resident. Your compassion, professionalism and genuine warmth made such a difference to her and our family. We will always be grateful.

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Review from Mayfield G (Mother of Resident) published on 11 February 2026 Submitted via Postal Card
Overall Experience
1) Reception, warm and welcoming, polite and very reassuring for a first time visitor. Found everyone friendly, made myself and son feel at home.
2) Staff, name badge displayed made me feel happy and confident to leave my son in your hands, he was extremely happy also.

3) Accommodation, home like, neat, tidy, very self reassuring and comfortable. extremely satisfied.

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Review from Peter D (Ex Family Member) published on 29 January 2026 Submitted via Postal Card
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First class facilities very good staff. Excellent entertainment for residents. Very cheerful and happy place for everyone. Good food, good care and nice place to be.

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Review from R C (Resident / Service User) published on 29 January 2026 Submitted via Postal Card
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I feel very good witen I relax. The staff are very helpful. There is a range of things to do. And we get to taken out in the wagon a couple of times a week.

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Review from Elaine O (Wife of Resident) published on 16 January 2026 Submitted via Postal Card
Overall Experience

My husband went into Ashbroook Court Care Home in April 2025. He was very difficult at the beginning, but the staff persevered with him, and he began to respect them all. He had a stroke in October and was unable to do anything for himself. The whole staff were absolutely brilliant. I called them my walking angels. They looked after his every need, with a smile on their face. They were all there for myself and my son during all this time.

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Review from Ann W (Respite Resident) published on 23 December 2025 Submitted via Postal Card
Overall Experience

I arrived on the 14th November and came home 28th November and in all that time everybody was so kind and helpful. I thoroughly enjoyed my whole stay and would love to come again. I thought the food was lovely.

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Review from C B (Son of Resident) published on 17 November 2025 Submitted via Postal Card
Overall Experience

The staff do a fantastic job. There are always activities going on to keep everyone entertained. I always enjoy my visits.

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Review from N H (Respite Resident) published on 3 November 2025 Submitted via Website
Overall Experience

I needed some time to convalesce after emergency hip surgery, and Ashbrook Court had a room for respite. I stayed for two weeks. The care and support was just what I needed, moving from 24/7 support at first, and over the fortnight increasing my strength, mobility and independence. All the staff (carers, cleaners, nurses, admin and management) were friendly, helpful and ready to engage unless there was an (occasional) emergency elsewhere. I wasn't there long enough to use the facilities though I gather there is a library and a cinema, plus gardens as well as day rooms.

Good food and plenty of it. Due to my dietary constraints I often had specially prepared meals, nothing was too much trouble. I was even given a tin of home-made biscuits as I left!

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Review from D E (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card
Overall Experience

Good staff engagement with the residents, making an effort to keep them stimulated with activities and outings, engaging their brains with songs and singing. Also welcoming to family and friends, offering refreshments. The home has a transparent approach as the family has the codes to visit any time.

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Review from Gary B (Brother of Resident) published on 16 May 2025 Submitted via Website
Overall Experience

Ashbrook Court is a great care home, my brother has been a resident since January 2025. All the staff, carers, admin and management have been great with my brother, cannot do enough for his him and his everyday needs, very reassuring for our family to know he's getting the best care.

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Review from Suzanne C (Daughter of Resident) published on 16 May 2025 Submitted via Website
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My mother moved to Ashbrook Court following multiple medical issues , including a massive stroke, the staff were extremely welcoming and reassuring during this time of adjustment for us all, the medical care she has received is outstanding, the nursing staff are all excellent and always make time for us to explain anything or answer questions we have And consequently my mother has been kept well, happy and comfortable
We can now rest knowing she is being so well cared for

This alongside the outstanding care staff who look after her, always with a smile for her and us . i can't fault them!!

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Review from V L (Wife of Resident) published on 16 May 2025 Submitted via Website
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Any problems are dealt with expeditiously. The staff are very caring of individual needs. The residents are well looked after, although some of the bedrooms and the communal rooms need redecoration and updating

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Review from V L (Daughter of Resident) published on 9 May 2025 Submitted via Website
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Excellent care home. Staff and Carers are always welcoming and respectful. As with anywhere there are always one or two things that could be griped about but ultimately I 100% feel confident that my dad is well looked after and cared for. Most importantly, he is treated with respect and the carers and staff make every effort to ensure he is comfortable and happy.

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Review from Richard W (Son of Resident) published on 15 April 2025 Submitted via Website
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My mothers experience was not good. Following an assessment by social services, they said that interim care was a good idea and stated that Ashbrook House confirmed that they had availability. Obviously we were anxious for mum to be in a safer in environment, however it took nearly 2 weeks for them to assess and admit her. When she arrived there she was placed in a terrible environment for her, with poor dementia patients wandering around when my mother has fully capacity. On this wing, she had strangers wandering into her 'private' room, there was loud music blaring in the corridors. She wasn't allowed to chose her own outfits, and finally, she didn't like the food. Trying to contact my mother here was very problematic, very often excuses were made, and on one occasion I was connected to a stranger. Finally we transferred mum out of here, she had no discharge papers and they had 'binned' her prescription meds, leaving her without necessary medication for 24 hours.

Reply from Jonathane Ribeiro, Home Manager at Ashbrook Court Care Home

Thank you for taking the time to leave a review and I'm sorry you felt that way. I was sad to read your thoughts and disappointed you hadn't raised your concerns before as we're always open to feedback and committed to continuous improvement to deliver exceptional care. Our residents are always...  

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Review from Amanda S (Daughter of Resident) published on 17 March 2025 Submitted via Postal Card
Overall Experience
I cannot fault anything to date.
Staff were supportive whilst viewing and amazing when we brought him in. They have kept us updated and nothing is too much trouble

Dad has settled in well and seems happy and always says how lovely everyone is. A very difficult time for us as a family but we know Dad is safe and sound. Thank you

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Review from Maria S (Daughter of Resident) published on 14 March 2025 Submitted via Postal Card
Overall Experience

We are extremely happy with this home and would recommend you put your loved ones in here staff are all caring and lovely. The entertainment for residents is excellent, everyones birthday is celebrated with a party. There are regular outings. All the carers are kind and caring to residents it is clean and friendly. It's amazing they keep you in touch if anything happens to your loved one.

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Review from Anne A (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card
Overall Experience
Overall very happy! Reception staff always friendly and happy. Staff in lounge always happy to talk and help with any questions we may have (Oak Lounge).

Lunch (this is the Main Meal we see during our visits) looks delicious. Support staff - hairdresser, maintenance, housekeeping, activities all fantastic. Nurses, always about to answer questions.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 June 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (9) & Events (2)

News
  • 30 Jul 2026

    A resident receiving end-of-life care at a Waltham Abbey care home has fulfilled his wish to marry his partner of 20 years, thanks to the dedicated team who arranged their...

  • 28 May 2026

    Residents at Ashbrook Court Care Home, in Waltham Abbey were buzzing with excitement as they celebrated World Bee Day alongside pupils from High Beech Primary School in Epping Forest. Throughout...

  • 05 Feb 2026

    Music and dancing were central to the surprise birthday party the dedicated team at a Waltham Abbey care home threw for glamorous resident, Phyllis Walker, as she turned 100. The...

Upcoming Events

Awards / Recognitions (23)

  • 30 Jan 2026Recipient: Carebase
  • 31 Jan 2025Recipient: Carebase
  • 04 Dec 2024Recipient: Ashbrook Court Care Home

Accreditations

There are no accreditations posted yet for Ashbrook Court Care Home.

Meet the Team (1)

Vicky Parsons
Vicky ParsonsJob Title:Home Manager

Vicky joined our Carebase family in 2017, having retrained in Health and Social Care, after a successful career in law. Her personal experience caring for her father, who lived with dementia, sparked a deep commitment to helping others on the same journey. ?Since joining Ashbrook Court in 2025, Vicky’s warmth, compassion and gentle leadership have been at the heart of our friendly home. She loves getting to know residents and their families, and she supports our entire team to deliver the thoughtful care that makes life here feel special.

Her guiding motto is, “If you cannot do great things, do small things in a great way,” inspired by Napoleon Hill. Vicky explains that it is often the smallest acts of kindness that mean the most, ensuring each resident feels valued, understood and supported to enjoy the best quality of life.

Outside of work, Vicky finds relaxation on walks in Epping Forest with her beloved dogs. She also holds an NVQ Level 5 in Leadership for Health and Social Care.

Frequently Asked Questions about Ashbrook Court Care Home

What types of Care is Ashbrook Court Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ashbrook Court Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Ashbrook Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Ashbrook Court Care Home to the centre of London?

12.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ashbrook Court Care Home to verify any information. View our terms and conditions. Ashbrook Court Care Home has an Enhanced Service -more info.