
We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



We cannot praise Manor Lodge Care Home highly enough. Every member of staff was truly wonderfulCaroline W(Daughter of Resident/Service User)



Manor Lodge is a CQC ‘Outstanding’ (January 2025) and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care. Known as a ‘home for life’, the team can support when a loved one’s needs change through a personalised care plan.
The purpose-built, Essex care home has fantastic facilities, including a café area, cinema room, hair and beauty salon and in-house physiotherapy gym.
Conveniently located a short walk...
Care Provided by Manor Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 120 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Manor Lodge for full pricing details and T&Cs.
Contact Manor Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Natasha Webster(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (120)
- Single Rooms with ensuite Wet Room (118)
Manor Lodge Reviews (166)
Manor Lodge has a Review Score of 9.9 (9.863) out of 10, based on 51 reviews in the last 2 years.
Over all time Manor Lodge has 166 reviews.
Mum settled into her well-equipped room, which has more of a hotel feel than a traditional care home. Staff made every effort to introduce her to other residents and help her feel part of the community, joining in with the entertainment, which she enjoys.
Mum has specific dietary requirements, and after discussing these with the team, her needs have been accommodated very well.
The carers are kind, caring, and professional. Nothing ever seems too much trouble, and it is clear they genuinely care about the residents' wellbeing. The manager, is friendly and knowledgeable about the care system which really helps as its new to us. So pleased we picked this home!
Hi Helen, Thank you for your lovely review; we're delighted your mum has settled so well at Manor Lodge, and it means so much to know our team has made her feel welcome, supported her individual needs, and given your family confidence that she is receiving the highest standard of care.
Everyone is very friendly from the initial show round until admission, as you know putting a loved one into care is not an easy decision, but from the care and professionalism of all the staff I made the right choice.
Your kept up to date with any concerns and dad is monitored all the time.
There is a range of activities, a hairdresser and chiropodist.
Dad also has pressure mats either side of the bed to alert staff, which are a good idea.
Thank you for your wonderful feedback, we are so pleased your dad has felt safe and well cared for at Manor Lodge, and it means a great deal to know our team has been able to support both him and your family during this important transition.
Can thoroughly recommend Manor Lodge.
Hi Sharon, Thank you for your kind words and recommendation, we are delighted your father has settled in so well, and really appreciate your recognition for the team.
I was concerned that the move from another care home would affect my mother adversely for a while but she settled in straight away. The staff are incredibly kind and compassionate, they made her feel safe and at home, it is a huge comfort to know my mother is in safe hands.
The facilities are spotlessly clean, her room is bright and comfortable. There is a good choice of varied meals and the activities on offer have really helped my mother to socialize.
Communication with the team is excellent, I am always kept informed. I wouldn't hesitate to recommend Manor Lodge to anyone seeking a safe and caring environment for their loved ones.
Hi Yvonne L (daughter Of Resident) thank you very much for taking the time to leave us feedback about your experience.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
On behalf of myself and my family, I would like to give thanks to EVERYONE who provided my Mum with such outstanding love and care recently in the Nursing Unit. Although she only spent 5 days at Manor Lodge (have been transferred from Broomfields on a 'fast track' pathway, under the care of Farley Hospice) we could not have asked for a better experience. Everyone she / we met, treated her with kindness, dignity and made sure that she was comfortable (and pain free) in her final days - truly, we could not have asked for anything more.
Thank you for your words. We are honored to have cared for your mum during her final days and the team supported both mum and the family, your feedback means a great deal to us. Thank you again.
My Aunt came into Manor Lodge after being in Broomfield Hospital following a fall in her home. Staff have been so kind and caring with her and she feels like she is being treated with respect and dignity. Everyone has tried very hard to make her comfortable and feel at home. Thank you to all the staff
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My Dad came to Manor Lodge for end of life care. The team of nurses, health care assistants and catering team looked after my Dad and the whole family with the greatest care and medical skill. Everyone was so kind to my Dad and treated him with respect and the greatest dignity. It gave us the greatest of comfort to know he had been so well cared for.
Hi Alison, thank you for your kind words - its a privilege to know your dad was cared with dignity and compassion, and we send our heartfelt condolences to you and your family.
Every member of the team cared not only for my dad but also for us as a family. They made sure we were looked after, keeping us fed, bringing us cups of tea, providing a bed so we could stay with him, and gently checking in on us while we sat by his side.His final goodbye from the care home was incredibly touching and meant so much to us. All the staff who were able to stood in respect as we left the building, forming a guard of honour. It was such a thoughtful and moving gesture.We cannot thank the team at Manor Lodge Care Home enough for the compassion, dignity, and kindness they showed to our dad and to our whole family. It meant more to us than words can express.
Thank you so much for your kind words, It was a privilege to care for your father and support your family during such an important time, we are truly grateful you entrusted Manor Lodge with his care.
I visit my wife almost every day, and I can say that I look forward to going to Manor Lodge. Staff are incredibly helpful and friendly, and it seems like a second home to me. The care home is quick to inform me of any issues, and my wife is happy and settled. I could not imagine her being anywhere else. Manor Lodge is far superior to other homes in Chelmsford that I know of, and I would recommend it without question.
Thank you so much for your kind words, it means to much to us that we are like a second home to you and we are truly glad your wife is happy and settled.
The exceptional care provided gave us and our mother ten precious weeks together that we never expected to have. Mum's room was spacious and felt very much like a home from home. She especially enjoyed looking out at the trees and watching her favourite programmes on the large-screen television, which was a real comfort to her.
Throughout her final days, our mother was treated with the utmost care, compassion, and dignity, allowing her to have the peaceful passing she wished for. The staff not only cared for Mum but also supported us as a family, keeping us fully informed at every stage, welcoming us to stay as long as we wanted, and thoughtfully providing coffee and cake throughout the day.
Manor Lodge Care Home truly provides outstanding care. Their CQC rating of Outstanding is thoroughly deserved and is evident from the moment you walk through the doors.
Hi Caroline, Thank you so much for you incredibly kind and thoughtful words, it truly means a great deal to the whole team to that we were able to support mum and your family at such an important time.
After many weeks in hospital my mum who is 88 years old made the decision she could no longer live alone as she required 24 hour care and wanted to be looked after. I did some research in our area for a care home that had good reviews and rating. We found Manor Lodge and went to have a look around and really liked it. After being discharged from hospital the decision was made for my mum to go to Manor Lodge and I contacted Karla who made the procedure so easy without any stress. My mum has now been at Manor Lodge since the start of December 2025 and is now starting to relax and enjoy being part of this lovely care home as a permanent resident. The staff have been so welcoming, helpful and caring which has helped massively with this difficult decision/move we have had to make and is reassuring mum is being cared for so well. The care she has is excellent and that she has carers 24 hours a day if required. Thank you so much to Karla and all the staff for looking after my mum.
Thank you so much for your kind and thoughtful review - We're delighted mum is settling in well at Manor Lodge and will pass your lovely words to the team.
On top of Christmas I had a massive challenge of finding respite for my Mum. Fortunately I had a connection with Care UK in Newbury as my Aunty is in the dementia suite. It's been really hard not to compare homes.
Emotionally I have been supported remarkably as it was a hard decision & a massive thing for Mum to go into respite.We extended Mum's respite care from 2 to 3 weeks which was a massive step for Mum showing how comfortable & content she was in care.
On admission there were a few hiccups with the room & paperwork however immediately these were addressed & an apology was accepted.
My Mum is a very quiet & private person however I can't tell you how your wonderful staff have cared & supported her. They have managed her anxiety and it's lovely to see the close relationships formed between them. Mum's even had her hair done!
I have no hesitation than to recommend Manor Lodge. Mum will need respite possibly permanent care in the future & Manor Lodge will be our go to.
Thank you very much for taking the time to leave us feedback about your experience.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thanks so much for caring for my dad, Alan Porter.
He was treated with such kindness and dignity- we are forever grateful. Thank you.
Also, we received much compassion and care, too. Thank you!
All our best wishes,
Kathryn (Alan's daughter)
Hi Kathryn, Thank you so much for your lovely message about the care your dad received with us, it really means a lot to the team , we are so glad that dad and your family felt so well cared for. He will be missed. You are always welcome to pop in for a cup of tea.
My wife, Linda, entered Manor Lodge in November as her dementia was becoming increasingly difficult to manage at home. Upon arrival she was made very welcome and has settled in without any problems. My Mother was cared for at a different care home and Manor Lodge compares very favourably. Manor Lodge has a very good reputation and has been recommended by a number of friends including one who has a relative living there. My sister in law has worked there. It has occasionally featured in the local press and so it was my first choice of a residential home. I have been impressed by the care my wife has received which surpasses what I could manage at home. The staff have a very positive attitude and nothing seems too much trouble. There are plenty of activities for residents and the food is very good which I have sampled on a number of occasions and there is a choice of menu. I would not hesitate to recommend Manor Lodge
Hi Paul thank you very much for taking the time to leave us feedback about your experience. At Manor Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My Mother was due to have hip repair surgery but complications arose when it was identified that she had a serious infection around the hip area. This necessitated a c9 week stay in hospital and the hip repair could not be fully completed, leaving her unable to weight bear when standing. We quickly identified that she would need respite care when released and Manor Lodge came strongly recommended. My Sister, wife and I visited Karla at the Home and she gave us a guided tour and answered our many questions. When released from hospital the Care Home team went out of their way to accommodate our Mother, despite only having 24 hours notice, for which we cannot thank them enough. Subsequent visits confirm that our Mother is very well looked after. Her room has recently been refurbished and she appears to want for nothing and all of the staff are very friendly and helpful. A highly recommended Care Home.
Thank you for taking the time to shar your experience, we are delighted to hear your mother has been so well cared for, we truly appreciate your kind words.
I attended an evening session at Manor Lodge about nutrition and hydration. The session was delivered by the Head Chef and was informative and entertaining. Marcin explained how they prepare the meals and drinks adding flavour and supplements to optimise nutritional and fluid intake. I enjoyed sampling some of the food and drinks! My relative used to love her food but is unable to eat a normal diet, I now feel reassured that she will be able to enjoy all the flavours of a Christmas dinner in a manageable form. Thank you for the session and to the catering staff for their skills and commitment to the residents.
At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Due to unforeseen circumstances my husband and I needed to find respite care for my Mother & Father in law urgently. After calling several homes in the area, Manor Lodge were the only home willing to work with us to get an assessment done within 24 hours to enable admission the very next day.
We were so very pleased with everything. The facility is well run, has wonderful staff and parents were very well cared for. They reported to us that the food was wonderful and they had no complaints about anything. They were in Manor Lodge for 2 weeks. During that two weeks, and due to the rushed nature of their admission, there were a few minor issues to sort out and every single time we approached any member of staff our issues were immediately resolved. As I said before, I cannot rate the staff more highly, everyone was so friendly, so caring and so helpful. It's like everyone is part of one big happy family. I cannot recommend Manor Lodge more highly.
At Manor Lodge Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Very friendly and well run care home. Staff attentive and looked after my Mum well. The physiotherapy team worked wonders with Mum. When she arrived she could hardly walk and 5 weeks later she is able to walk with an aid, get up from bed and dress herself.
Thank you for your feedback, we are delighted to hear how much progress you mum has made and that our team especially the physiotherapy colleagues were able to support her so well during her stay.
It's such an important decision, finding a home to suit your loved one. I visited several homes with vacancies and can simply say that Manor Lodge was the best. My thanks to Karla and her colleagues in making my uncle welcome and communicating with me as he settles in to his new surroundings.
Than you for your kind words, we are so pleased Manor Lodge felt like right choice for your uncle. I will pass your appreciation on to the team.
My mother spent two and a half weeks in the home while I was on holiday. I phoned her most evenings and she was quite happy there. A few friends visited her and she walked around the garden with them. She said all the staff were lovely and she knew she could ask them for help. She talked a lot to other residents and enjoyed the company. Her room was right next to the reception and facing the carpark so Mum did find it quite noisy and she often woke very early. It wasn't easy to see the TV from the armchair but she didn't mind that. She enjoyed her lunches but found the 4.30pm meal too early to eat again. But then in the evening around 6 or 7 pm she felt hungry. At home, in her bungalow, that's when she would have a sandwich. She enjoyed her stay and would be happy to stay again. Thank you for looking after her.
Thank you so much for sharing your mother's experience during her stay with us at Manor Lodge. We are delighted to hear that she felt happy, comfortable, and well cared for by our staff. It's wonderful that she enjoyed spending time with friends, walking in the garden, and socialising with other...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2024Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveGood
- SafeOutstanding
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (47) & Events (0)
- 01 Jul 2026
An 88-year-old care home resident with a lifelong love of food ticked a soy-sational item off her bucket list. Margaret Banks, resident at Care UK’s Manor Lodge in Chelmsford, is...
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
There are no upcoming events for Manor Lodge.
Accreditations
There are no accreditations posted yet for Manor Lodge.
Meet the Team (1)

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.
I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.
A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.
My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.
Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.
My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.
Frequently Asked Questions about Manor Lodge
What types of Care is Manor Lodge registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Manor Lodge have?
There are 120 Single Rooms.
What are the Facilities & Services at Manor Lodge?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Manor Lodge to the centre of Chelmsford?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service -more info.