Manor Lodge

Manor Road, Chelmsford CM2 0EP
Review Us
9.9 147 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
Show Manor Lodge on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1713
  • Self-Funded Residential Dementia Care: from £1787
  • Self-Funded Nursing Care: from £1953
  • RESPITE Self-Funded Residential Care: from £1923
  • RESPITE Self-Funded Residential Dementia Care: from £1997
  • RESPITE Self-Funded Nursing Care: from £2163

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maggie Ziemianska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (147)

9.9

Manor Lodge has a Review Score of 9.9 (9.872) out of 10, based on 59 reviews in the last 2 years.
Over all time Manor Lodge has 147 reviews.

Overall Experience
  • 129
  • 17
  • 0
  • 1
  • 0
Date Published
  • 147
  • 17
  • 29
  • 59
  • 88
Reviewer Connection to Manor Lodge
  • 70
  • 22
  • 8
  • 8
  • 6
  • 5
  • 4
  • 4
  • 4
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 147, showing 1-20
Review from Lisa B (Daughter-in-law of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently searched for respite care for my mother-in-law after she had a nasty fall, while also giving my father-in-law a chance to get some much-needed rest. From the moment we visited Manor Lodge, we were struck by the warm welcome and the genuine "home from home" atmosphere. One staff member in
particular was incredibly friendly, taking the time to explain everything in detail, and her responsiveness was greatly appreciated and she put our minds at ease. The whole team showed such kindness and consideration - respecting my mother-in-law's need for space, while gently encouraging her to join in activities to help keep her mobile. The food was excellent - tasty, well presented, and always varied. We were especially impressed by how thoughtful the staff were in accommodating her individual eating needs. The overall standard of care was outstanding. Nothing was ever too much trouble, and we felt reassured knowing she was in such capable and compassionate hands.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Manor lodge for a month now and has settled in very well . All the staff there are very attentive to all her needs and are very quick to resolve any issues that arise .
We had no hesitation in placing mum here as my dad was here 9 years ago in the nursing area . He recieved
excellent care and was treated with the utmost dignity and respect . There are still quite a few of the same staff working here ,so that shows what a lovely place it is to work .
Mums room is bright and spacious with her own en-suite facilities. It is kept clean at all times . All laundry is turned around quickly and the food is of a very high standard .
Mum enjoys the various daily activities from the pub quiz to armchair yoga and bingo .
The garden and courtyard are lovely for daily exercise and fresh air with plenty of seating for visitors .
I would 100% recommend Manor lodge to anyone looking for a Carehome for their loved one .
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Brenda T (Sister of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister in law Beryl Graves has had restbite care for two weeks in July due to her supporting family going away for a family wedding in wales she was very happy while they're enjoying the company. The care she received was good although she was got up a few times before 6am which I thought was too
early food excellent with a good choice
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from anne d (Daughter of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum received excellent care at Manor Lodge. From her original time in the residential community and then, as her illness progressed to the nursing unit.
The carers were attentive and responsive. Mum was treated with dignity and respect. The nurses in the unit were compassionate, patient and professional
and always happy to answer my many questions.
Mum's end of life care was exceptional. Both she, and us as a family, were so well looked after. Nothing was too much trouble.
The home itself is clean and modern. There is always plenty going on, music, crafts, games and outings. The food is excellent. There are regular meetings for family members where the management team actively encourage feedback and it is acted upon.
I wouldn't hesitate to recommend Manor Lodge and its wonderful team.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for sharing such a thoughtful and heartfelt message, it's incredibly meaningful to know that your mum, and your whole family, felt supported and cared for throughout her time with us, especially during such a difficult period.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alex S (Respite Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked round Manor Lodge care home as I needed a weeks respite care after having a hip replacement and I was not disappointed. The management are friendly and enthusiastic, which instills confidence and they "deliver the goods", as it were. The care and support I received was absolutely amazing.
The care assistants are fun, caring, patient, so easy to talk to, nothing is too much trouble and they helped me as much or as little as I needed.
The food is wonderful, delicious and portions were tailored to my needs, especially as I went "off piste" with the menu, the chef and assistants were extremely accommodating. My bedroom was large as was my en-suite, so I didn't feel "hemmed in" at all, as I do tend to spread my stuff around. Everywhere was really clean and well tended, the garden areas are lovely, with several different areas and there is a couple of coffee machines, which is useful.
There's plenty of space to walk around inside and out and I felt safe everywhere.
Reply from Karla Smith, Reviews Team at Manor Lodge

Hi Alex S
Thank you so much for sharing your experience, it's wonderful to hear that Manor Lodge provided such exceptional care, comfort, and flexibility during your recovery.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Peter H (Son of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After completing a lot of research I decided to book my father into Manor Lodge for a respite period. My father is 93 years old and has dementia. He still retains a great sense of humour and passion for life but can get confused. The break gave my partner and I an opportunity for some rest and a break
from the care we provide every day. I thought it might be a difficult period for my father but he returned home with a big smile on his face and said how much he had enjoyed his stay in 'the hotel'. I would like to thank all the staff at Manor Lodge for their good work and for making Dad's stay an enjoyable one. It has been a blessing for all of us and it was money well spent.The facilities were extremely clean and whenever I visited the clients were obviously enjoying their experience. There was laughter and singing and good food. I am sure my Dad will be happy to return in the future and I can rest assured that he will be cared for and supported well. Thank you for all you do.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for your heartfelt review. It means the world to us to know that your father enjoyed his stay and returned home smiling. We're truly glad we could provide him with a positive experience and give you both some well-deserved rest. Your kind words about the colleagues, atmosphere, and care are deeply appreciated, and we look forward to welcoming him back in the future.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart M (Grandson of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot thank Manor Lodge staff enough for everything they did to care for our gran, Iris, who came into their care in April 2020. Everyone without exception has been so kind and considerate. During her time at Manor Lodge staff really looked after gran, and us as her immediate family. She received
the very highest standard of care and was very happy here. It was a very challenging period at the start of covid when gran took up residence here but staff made the transition work smoothly and went the extra mile to make gran feel at home and safe. We have such happy memories of many visits and time spent with gran. In fact, the staff became part of her family. Their care and love for her was genuine and heartfelt and she was treated with dignity and respect. This continued when gran sadly became ill and passed away. She was given a guard of honour by staff on duty who paid their respects, which was very touching. We feel so lucky she was a resident here for so long. Thank you!
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for your heartfelt and kind words. It's truly an honour to have cared for Iris and to have been part of your family during such a meaningful time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Y F (Friend of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always when I arrive to visit my friend I get greeted with a nice smile and hello. Staff treat the residents with the greatest of care and respect nothing is too much trouble such a pleasant atmosphere making their stay at Manor Lodge the best is can be.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for sharing your lovely experience. Our team takes great pride in creating a warm, caring environment where every resident feels respected and valued.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T C (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had no hesitation in placing my mother into care at Manor Lodge as my father received exceptional care there. The professionalism of all the senior staff in all departments gives me the reassurance that my mother is in good hands. I like the fact that i am involved with her monthly care review this
gives me peace of mind and i can discuss any concerns. All the staff are helpful polite and understanding with a willingness to please. Mother is encouraged to join in with the activities and it is lovely to see her smiling and singing once again. She loves having her hair done and says the food is good and the chef comes up with new ideas to encourage her to eat. Placing my mother in care was very concerning for me but i can honestly say for nearly a year now Manor Lodge have taken exceptional good care of her and mother is very settled. The management listen and quick to resolve any concerns. Heartfelt thanks to all the staff.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for your heartfelt review. We're honored to have cared for both your father and mother, and it's wonderful to hear that she is happy, engaged, and well looked after. We truly appreciate your trust and involvement, and we remain committed to providing the highest level of care and support for your family.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K W (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our whole experience with Manor Lodge has been extremely reassuring. After a couple of visits we were planning to move Mum in this Summer. However circumstances changed & we needed a room earlier. A room became available & the transition went very smoothly. Obviously it is an anxious time for all,
but we were all treated with empathy & understanding. The staff are very friendly, caring & encouraging. Members of our family visit regularly & are always welcome. It has meant a lot to our family to know that Mum is in a safe & friendly environment where she feels comfortable. Having that reassurance is paramount.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for sharing your kind words. We're truly glad to hear that the transition went smoothly and that Mum feels safe and comfortable here. Providing a caring and welcoming environment is our top priority, and it means a lot to us that your family feels reassured and supported throughout this time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anne L (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Manor Lodge for 3 weeks now and already I notice a huge difference in her well being. She has more energy and absolutely loves the food!
The staff are fantastic and are always on hand if mum needs anything, although she is fiercely independent she is giving into the assistance which
is fabulous.
I thought it would take a lot longer for mum to settle in but I think she is actually enjoying the attention she receives which is great to see.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for such a lovely review, It's so uplifting to hear that your mum has settled in so well at Manor Lodge and is already experiencing such positive changes in her well-being! It's wonderful that she's embracing the support while enjoying the care and attention from the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R R (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had noticed that my Mother was declining and she needed more help than I and my sister could provide.
We booked a visit to Manor Lodge, met the Manager there and we assured by what we saw and heard that this was the right place for my Mother.
From the start she received the care and attention that
she needed and loves it there.
The staff are all very helpful and my Mum really appreciates this and has built up relationships quickly.
She seems to have a "new lease of life" there.
We are very thankful for all that has been done for her.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience.It's wonderful to hear that your mother has found a place where she feels cared for and valued, and that the supportive staff at Manor Lodge have made such a positive impact on her well-being. It is heartwarming to know she feels a renewed sense of happiness and connection.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen H (Son of Resident) published on 22 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to hospital on Xmas Day. It was quickly apparent that, when discharged, she would need residential care and to satisfy a fiercely independent 94 year old, and her family, this needed to be special. Manor Lodge was first on my list and also became the last. From the initial meet and
greet and the walk through of the facilities and accommodation, the professionalism and dedication of the staff was apparent. Unfortunately my mum's health deteriorated and the requirement changed from nursing to palliative care. Mum was in hospital for 7 weeks, throughout this time the management team were in regular contact with advice, guidance and support to help me through the vagaries of the NHS ICB and discharge bureaucracy. Mum did transfer, but for the shortest of times. In her final hours Mum, and my family, were granted respect and dignity from the nursing team that I am so grateful for.
My heartfelt thanks to the Manor Lodge family for their kindness at a difficult time.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for your heartfelt review. We are truly touched by your kind words and are so glad to hear that your mother's experience at Manor Lodge has been positive. Our team is dedicated to providing the highest level of care and support, not just for the residents but for their families as well. We're honored that you chose Manor Lodge for your mother's care. Thank you again for sharing your experience with us!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carole R (Daughter of Resident) published on 19 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff we have met so far are so supportive, caring, pleasant and helpful and can't do enough for my mum. I am secure in the knowledge that mum is in the best hands and is being cared for as she would have wished.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience of Manor Lodge. We are delighted that you feel assured by the care and support we are providing for your mum and that she has settled so well with us in a short space of time. We set a high standard for ourselves at Manor Lodge so we are very pleased to hear that your experience with us has been such a positive one. Thank you

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Claire S (Niece of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father and I were very worried about putting my Aunt into a care home but once we had viewed Manor Lodge we felt confident that she would be happy there and cared for. All initial meetings with the Manager were friendly and any questions we had were answered and we went away feeling less anxious
about the situation.
Moving my aunt in went very smoothly and she was made to feel very welcome.
She has appeared much happier since living there which has given us much needed peace of mind.
Manor Lodge has plenty of activities for the residents with no obligation to join in.
We would definitely recommend this care home.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for leaving us such a lovely review of your experience of Manor Lodge. We are very pleased to hear your positive feedback about the team welcoming you into the home he range of activities that we offer and encourage everyone to enjoy. At Manor Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you, The Manor Lodge Team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Son of Resident) published on 21 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff were brill. Very attentive and experienced. Food delicious and great choices.
Safe and welcoming space for my mother. YouTubing the big lounge TV for elvis and manilow is a regular occurrence.
Had two weeks respite there and visited mum regularly, she conversed and engaged more than for a long
long time. Quite amazing really
Reply from Karla Smith, Reviews Team at Manor Lodge

We are so grateful for you spending the time to leave such lovely words for us. It was our pleasure to be able to support mum and be able to see her blossom. We look forward to seeing mum at some our our monthly events.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Manor Lodge for a year now and ever since the beginning we have been pleasantly surprised with the care that she has received both for her physical health as well as her mental health which is such a relief for the whole family because you hear of some horror stories
elsewhere.
They ensure activities are available for all levels of ability and involvement of the family is always considered. We sleep well knowing that they are doing their best for her.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for your lovely review, it means so much to us all here at Manor Lodge that you, and your family are happy with our consistent care and activities. It is a pleasure to be able to support Mum.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S E (Daughter of Resident) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Manor Lodge just 4 weeks ago and already we have noticed a significant improvement in both her physical and mental health. She is happier, less anxious and is enjoying eating again. She has settled in remarkably well, and has made friends with both other residents and staff.
The
staff are exceptional in the way they interact with my mother and other residents- they are so kind, respectful and responsive. Nothing is too much trouble.
As relatives, we have also been looked after well and made to feel welcome. It is not an easy time when a loved one needs residential care, but the staff at Manor Lodge have been so helpful and supportive and have made it so much easier.
I can now enjoy quality time with my mother again, knowing that she is safe, happy and well looked after.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you for taking the time to write such a heartwarming review, we are so pleased to hear that the kindness, respectfulness and responsiveness of colleagues have shown through and mum has made great improvement.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C G (Husband of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent home in all respects. There is generally enough staff available to meet all the resident's care needs, including medical staff, 24 hours a day. All rooms are en suite and maintained to a high standard. Family members are well supported and can visit at any time, staying overnight
if they wish.
I do not have much experience of other care homes, apart from visiting more distant relatives, but have not yet seen a better one.
Manor Lodge benefits from being in a modern bespoke building and the staff respond accordingly.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you very much for taking the time to leave us feedback about your experience.At Manor Lodge Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R G (Relative of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's the people that make all the difference and one of the staff has been a true lifesaver. From the moment that we came to see the home, through to settling in and getting used to her surroundings. This staff member is ready to listen, deals with anything that has been brought to her attention and
remains kind and loving throughout.
Thank you for your support, cheer, help and positivity. You make a hard experience lovely.
Reply from Karla Smith, Reviews Team at Manor Lodge

Thank you so much for spending the time to write such lovely words we are so pleased that colleagues have helped make the journey into Manor Lodge such a positive experience.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Manor Lodge is calculated as follows: ( (608 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 690 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (103)

Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my personal values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!

Frequently Asked Questions about Manor Lodge

What types of Care is Manor Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Manor Lodge have?

There are 120 Single Rooms.

What are the Facilities & Services at Manor Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manor Lodge to the centre of Chelmsford?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service - more info.