Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 147 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1713
  • Self-Funded Residential Dementia Care: from £1787
  • Self-Funded Nursing Care: from £1953
  • RESPITE Self-Funded Residential Care: from £1923
  • RESPITE Self-Funded Residential Dementia Care: from £1997
  • RESPITE Self-Funded Nursing Care: from £2163

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Maggie Ziemianska (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (147)

9.9

Manor Lodge has a Review Score of 9.9 (9.872) out of 10, based on 59 reviews in the last 2 years.
Over all time Manor Lodge has 147 reviews.

Overall Experience
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Reviewer Connection to Manor Lodge
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Total of 147, showing 81-100
Review from C D (Granddaughter of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandma moved to Manor Lodge in May and we are really happy with the care provided. Grandma is always telling us about the lovely meals and desserts she has eaten. Grandma always attends the activities which she really enjoys. The activity staff are always happy to stop by and have a chat too. The lounge
has recently been decorated too, which looks lovely.
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Review from R P (Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management, staff and support teams at Manor Lodge provide a welcoming, pleasant safe environment for their residents. A weekly resident meeting enables all queries, concerns and comments on all aspects of life at the care home to be addressed and speedily attended to. I would be willing to recommend
Manor Lodge to any family looking for a very good care home in the Chelmsford area, or beyond.
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Review from Joanne C (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Manor Lodge. The care staff are always kind and friendly.
My mum loves all the activities and lives a fulfilling life. Thank you, Manor Lodge.
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Review from Anne M (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Manor Lodge home for the last 5 years.
I am extremely grateful for the care that my mother has received at the home. The manager and staff are excellent, the home is very clean and I always feel that my mother receives the best care possible.
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Review from Sarah R (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are now at Manor Lodge and I am very happy with the care they are receiving. All the staff I have met are genuinely kind and caring people, and they have taken the trouble to get to know my parents as individuals and to make sure they are as comfortable and happy as possible. From the
outset, the staff have been very responsive to my parents’ individual needs, and have also supported us all as a family during the pandemic. I am kept well informed of any concerns that arise and staff always make time to discuss any worries that I might have about my parents. I am so glad I chose Manor Lodge; it is such a relief to know my parents are being well looked after.
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Review from P C (Wife of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the past 6 years, my husband has been cared for at Manor Lodge. During these difficult times they have looked after him very well.
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Review from Kim D (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that my mother resides at Manor Road home. The overall experience is excellent. Staff and manager are empathic and caring towards Mum and our family members. Mum has been at Manor Road for 5 years now and I do not believe she would have received the level of care she has there at any
other facility.
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Review from Sara P (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was kept safe and healthy during COVID. Happy and cared for with genuine fondness. The nursing standard is very high indeed.
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Review from Pamela B (Niece of Resident) published on 19 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Each time I visit my aunt everywhere looks clean and tidy and very organised. The carers are always so kind and compassionate towards all the other service users. Sometimes my aunt's mood swings can ve very challenging, but the staff are always very patient with her, Several people I know have relatives
in Manor Lodge and always speak very highly of the quality of care they receive. Thank you everyone.
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Review from S H (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy that my Mum is being well cared for at Manor Lodge. Every member of staff that I have met in the 22 months that Mum has lived at Manor Lodge has been cheerful, always ready to give time and go beyond the call of duty to help Mum and the family to feel at home and loved. This is much
more important than looks. However, my only criticism would be that personal presentation of Mum could be attended to. She used to take care with her presentation: hair, a necklace, clean fingernails, well co-ordinated clothes more than now!
Reply from Samantha Debenham, Personal Assistant at Manor Lodge

Thank you for your feedback – we’re delighted to hear your wonderful comments around the quality of care we provide at Manor Lodge, although we understand you have some concerns regarding your mother’s appearance. Now that the home manager, Juliana, has had the opportunity to discuss this with you directly, we fully appreciate the level to which your mother likes to be presented and that she takes great pride in her appearance. Juliana has shared this with the Clinical Lead and we’ve added it your mother’s care plan so that we can ensure everyone’s expectations are met going forward.

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Review from Sue G (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 91-year-old, blind, father needed 2 weeks recovery following a pacemaker procedure. He arrived directly from the hospital and was settled into his ensuite room. Due to the Coronavirus precautions, he was isolated in his room for 10 days. During this time, staff interacted with him and made sure he
received our phone calls and could listen to the TV in his room. Nothing was too much trouble. Once self-isolation was complete and lat flow tests negative, he appreciated being taken into the garden area and integrating into the unit community. There were quizzes and music and others to talk with. He came home looking much better than he went in! Staff are very competent and kind. His needs were well met. Thank you.
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Review from Trevor M (Son of Resident) published on 21 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose Manor Lodge as there was a very good atmosphere amongst the staff and the residents were happy and engaged. The manager is passionate about her job with a good knowledge of residents’ needs and is always looking at ways to improve things. Mum had dementia and found it difficult to adjust at
first, but her carers were very good at getting a smile out of her, and she very much enjoyed the attention as well as the freshly cooked food. I never felt bad about leaving her as the staff went to a lot of trouble to make her feel comfortable. The onsite provision of physio care is valuable for people trying to recover mobility and also the infirm. There are lots of activities for the residents, no matter how immobile. Every resident is treated as an individual and their preferences remembered by their carers. Visitors are always made to feel welcome with several open events a year where relatives can meet other relatives and carers in a carnival atmosphere.
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Review from Julie J (Daughter of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is hard to put into words how professional, loving and simply wonderful the manager and all her team were in caring for our mother. Within a couple of weeks of arriving, she was a different person, despite her Alzheimers. She was looked after impeccably, by all members of staff. Always dressed and
showered, and never once found her in her room when I visited. She was engaged in the activities within days, which was certainly not the case in her previous care home. The staff dealt with all Mum's little foibles with love and humour, to which she responded in kind. Her trust in them was complete. When Mum came for a trip out, she was always ready, not an easy achievement, as I well know.
Mum's end of life care, was impeccable. The staff were so very supportive of all the family, we were truly blessed to be at Manor Lodge for her passing. I cannot speak highly enough of the all the team - true superstars, all of them.
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Review from S S (Friend of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time we visit, we find everything in good order, staff are very good and very friendly.
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Review from V M (Friend of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always friendly and helpful.
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Review from Catherine H (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The pre-admission procedure was excellent, a great deal of time invested by the manager and senior care staff at all points to ensure we were happy. The in-house physiotherapy service is a rare commodity and excellent, major factor in our choice of care home. Manor Lodge has an excellent staff team
at all levels, who take a genuine interest in the residents and offer a high standard of care. My only thought is a welcome pack for new residents and relatives would be good - basic info, meal times etc.
Reply from Samantha Debenham, PA to Marketing Director at Manor Lodge

Thank you for taking the time to write a review for Manor Lodge and your positive scoring, including the excellent rating for the management of the home, the care and support provided to residents and the overall standard of the home. We’re also pleased to read your very kind comments regarding our staffing and care team, as well as our in-house physiotherapy service. We value all feedback and thank you for your thoughts around welcome packs detailing helpful information for new residents and relatives. Our values at Manor Lodge are, to be honest, and transparent and so we welcome this idea and will, of course, pass your thoughts and comments on to the home manager and our support team for implementation and review of current provisions. We thank you once again for your much-appreciated comments.

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Review from B S (Granddaughter of Resident) published on 3 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother suffers from advanced dementia. The dementia suite is outstanding. They care for my nan as if she is in her own home, allowing her to take risks, nurturing her interests, providing dignity. Each area within the home - activities, catering, housekeeping - work beyond expectation. They
really have become part of our extended family, each and every one.
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Review from Barbara B (Regular Volunteer) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is a lovely place, lovely staff and very welcoming. The residents are always happy and well cared for and loved by the staff. The place is spotlessly clean and no smells.
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Review from P S (Regular Volunteer) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
High-quality care provided to guests who all appear to be very happy.
Lots of activities to keep guests active. Guests always treated with respect and dignity.
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Review from F T (Daughter of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot recommend this care home more. My father has been very well cared for and always made myself and my family feel very welcome and at home. Very happy with all care provided.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Manor Lodge is calculated as follows: ( (608 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 690 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my personal values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!

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