Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 159 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided by Manor Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1824
  • Self-Funded Residential Dementia Care: from £1919
  • Self-Funded Nursing Care: from £2089
  • RESPITE Self-Funded Residential Care: from £2034
  • RESPITE Self-Funded Residential Dementia Care: from £2129
  • RESPITE Self-Funded Nursing Care: from £2299

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Manor Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natasha Webster (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)
  • Single Rooms with Ensuite Wet Room (118)

Manor Lodge Reviews (159)

9.9

Manor Lodge has a Review Score of 9.9 (9.858) out of 10, based on 56 reviews in the last 2 years.
Over all time Manor Lodge has 159 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manor Lodge
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Total of 159, showing 81-100
Review from Patricia W (Friend of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find this to be an excellent home. Having been to several care homes, I can honestly say I find this to be the best. Staff seem to be very attentive to their residents.
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Review from Chris D (Son of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home and staff provide a friendly and welcoming environment.
Any issues are responded to quickly and efficiently.
Overall, my father is very happy with the care he receives.
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Review from Barry G (Son of Resident) published on 21 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding ++


My mum has challenging medical and mental needs. 2 previous homes have failed badly to meet these and have caused Mum to go into hospital 7 times in 12 months.


Manor Lodge simply have things under control through outstanding nursing and care staff, plus very professional and dedicated

management.


We couldn't ask for more! Thank you!!

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Review from Sarah H (Relative of Resident) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was at Manor Lodge for respite care; she loved her time here. The staff was really attentive to all her needs. It's always clean.
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Review from Charlotte P (Granddaughter of Resident) published on 12 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan loves it here, the staff are all very friendly and welcoming. The receptionists are always bubbly and talkative and her room is always cleaned to a good standard.
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Review from F M (Daughter of Resident) published on 20 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm surprised at the high level of care and support that Mum gets and with the genuine interest that the staff have towards her (and caring). The food is excellent.
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Review from P C (Son of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad moved into Manor Lodge two years ago - I am so happy with the care he has received - always busy doing activities, and enjoys the food - and staff treat him with kindness. Lovely home.
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Review from Kerry A (Granddaughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is a resident here and is always happy, content and engaged when I visit. He likes doing all the activities. He is treated with such kindness and dignity and I am so pleased to see him so settled and cared for.
Thank you Manor Lodge.
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Review from Lisa M (Daughter of Resident) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the care my mother is receiving at Manor Lodge. Very friendly staff who treat us all like family.
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Review from Jacqui O (Daughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We chose well, Mum is so happy. Manor Lodge is well run and I would highly recommend.
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Review from Karen L (Daughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has lived at Manor Lodge for 2 years. He is treated kindly with care, joins in well with activities. The home is clean and always smells fresh. I'm happy to found such a wonderful home.
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Review from Jade W (Granddaughter of Resident) published on 8 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Manor Lodge has been wonderful for my nan. She is always treated with dignity and respect. My nan is always smiling when I visit and seems to enjoy joining in with the activities. The food always looks so nice, especially the deserts and the staff assist my nan so well. She is very happy and comfortable
at Manor Lodge.
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Review from C D (Granddaughter of Resident) published on 9 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grandma moved to Manor Lodge in May and we are really happy with the care provided. Grandma is always telling us about the lovely meals and desserts she has eaten. Grandma always attends the activities which she really enjoys. The activity staff are always happy to stop by and have a chat too. The lounge
has recently been decorated too, which looks lovely.
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Review from R P (Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management, staff and support teams at Manor Lodge provide a welcoming, pleasant safe environment for their residents. A weekly resident meeting enables all queries, concerns and comments on all aspects of life at the care home to be addressed and speedily attended to. I would be willing to recommend
Manor Lodge to any family looking for a very good care home in the Chelmsford area, or beyond.
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Review from Joanne C (Daughter of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy at Manor Lodge. The care staff are always kind and friendly.
My mum loves all the activities and lives a fulfilling life. Thank you, Manor Lodge.
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Review from Anne M (Daughter of Resident) published on 23 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Manor Lodge home for the last 5 years.
I am extremely grateful for the care that my mother has received at the home. The manager and staff are excellent, the home is very clean and I always feel that my mother receives the best care possible.
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Review from Sarah R (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents are now at Manor Lodge and I am very happy with the care they are receiving. All the staff I have met are genuinely kind and caring people, and they have taken the trouble to get to know my parents as individuals and to make sure they are as comfortable and happy as possible. From the
outset, the staff have been very responsive to my parents’ individual needs, and have also supported us all as a family during the pandemic. I am kept well informed of any concerns that arise and staff always make time to discuss any worries that I might have about my parents. I am so glad I chose Manor Lodge; it is such a relief to know my parents are being well looked after.
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Review from P C (Wife of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the past 6 years, my husband has been cared for at Manor Lodge. During these difficult times they have looked after him very well.
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Review from Kim D (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy that my mother resides at Manor Road home. The overall experience is excellent. Staff and manager are empathic and caring towards Mum and our family members. Mum has been at Manor Road for 5 years now and I do not believe she would have received the level of care she has there at any
other facility.
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Review from Sara P (Daughter of Resident) published on 25 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was kept safe and healthy during COVID. Happy and cared for with genuine fondness. The nursing standard is very high indeed.
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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 56 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 56 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.858 for Manor Lodge is calculated as follows: ( (573 Excellents x 5) + (73 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 656 Ratings = 4.858
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 56 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 56 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (114)

Meet the Team (1)

Natasha

Natasha Webster

Job Title: Home Manager

Hi, I'm Natasha Webster, the Home Manager at Manor Lodge.


I am a qualified Registered Nurse and have completed the Future Home Manager training with Care UK. I previously worked as Deputy Manager at Manor Lodge and, before joining Care UK six years ago, I was a Clinical Nurse Specialist at a local hospice in Surrey. After supporting a Care UK home as a CNS, I was inspired by the happy atmosphere and compassionate team, which led me to apply for a Clinical Nurse Manager role.


A care home manager should be compassionate and values-driven, promoting dignity, safety and person-centred care. Strong leadership, emotional intelligence, and sound clinical and governance knowledge are essential to ensure high standards and support both residents and staff.


My favourite part of the day is walking around the home, seeing residents and staff happy, and watching meaningful moments and achievements unfold.


Outside of work, my family and I enjoy WWII re-enactment weekends, 1940s swing jive dancing with my daughter, and I also enjoy crochet and knitting.


My biggest career highlight has been becoming a Home Manager. I’m proud of the difference we make in residents’ lives each day and supporting staff to grow. The most important part of my role is ensuring residents are happy and safe, and that staff feel supported to develop and progress.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manor Lodge to verify any information. View our terms and conditions. Manor Lodge has an Enhanced Service - more info.