Manor Lodge

Manor Road, Chelmsford CM2 0EP
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9.9 137 Reviews
  • Manor Lodge, Chelmsford
Manor Lodge is a modern and welcoming care home in Chelmsford that delivers permanent and respite nursing, residential and dementia care.

The purpose-built home has fantastic facilities, including a café, cinema, hair salon and a little shop. It also has an in-house physiotherapy room. Through a combination of nursing care and support from a physiotherapist, the team has supported many residents in regaining their mobility and independence, improving their quality of life.

The team takes the time to get to know each resident well so they can create personalised care and lifestyle plans that are tailored to their needs and preferences. They also support residents to enjoy meaningful activities and experiences every day.

Manor Lodge is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

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Care Provided by Manor Lodge

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Bariatric Care/Obesity
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Maggie Ziemianska (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (118)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Manor Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,713
    • Self-Funded Residential Dementia Care from £1,787
    • Self-Funded Nursing Care from £1,953
    • RESPITE Self-Funded Residential Care from £1,923
    • RESPITE Self-Funded Residential Dementia Care from £1,997
    • RESPITE Self-Funded Nursing Care from £2,163

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Manor Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Manor Lodge Reviews (137)

Total of 137, showing 81-100
9.9

Manor Lodge has a Review Score of 9.9 (9.881) out of 10, based on 51 reviews in the last 2 years. Over all time Manor Lodge has 137 reviews.

Overall Experience

  • 120
  • 16
  • 0
  • 1
  • 0

Date Published

137
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51
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Review from Sue G (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91-year-old, blind, father needed 2 weeks recovery following a pacemaker procedure. He arrived directly from the hospital and was settled into his ensuite room. Due to the Coronavirus precautions, he was isolated in his room for 10 days. During this time, staff interacted with him and made sure he
received our phone calls and could listen to the TV in his room. Nothing was too much trouble. Once self-isolation was complete and lat flow tests negative, he appreciated being taken into the garden area and integrating into the unit community. There were quizzes and music and others to talk with. He came home looking much better than he went in! Staff are very competent and kind. His needs were well met. Thank you.

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Review from Trevor M (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Manor Lodge as there was a very good atmosphere amongst the staff and the residents were happy and engaged. The manager is passionate about her job with a good knowledge of residents’ needs and is always looking at ways to improve things. Mum had dementia and found it difficult to adjust at
first, but her carers were very good at getting a smile out of her, and she very much enjoyed the attention as well as the freshly cooked food. I never felt bad about leaving her as the staff went to a lot of trouble to make her feel comfortable. The onsite provision of physio care is valuable for people trying to recover mobility and also the infirm. There are lots of activities for the residents, no matter how immobile. Every resident is treated as an individual and their preferences remembered by their carers. Visitors are always made to feel welcome with several open events a year where relatives can meet other relatives and carers in a carnival atmosphere.

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Review from Julie J (Daughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is hard to put into words how professional, loving and simply wonderful the manager and all her team were in caring for our mother. Within a couple of weeks of arriving, she was a different person, despite her Alzheimers. She was looked after impeccably, by all members of staff. Always dressed and
showered, and never once found her in her room when I visited. She was engaged in the activities within days, which was certainly not the case in her previous care home. The staff dealt with all Mum's little foibles with love and humour, to which she responded in kind. Her trust in them was complete. When Mum came for a trip out, she was always ready, not an easy achievement, as I well know.
Mum's end of life care, was impeccable. The staff were so very supportive of all the family, we were truly blessed to be at Manor Lodge for her passing. I cannot speak highly enough of the all the team - true superstars, all of them.

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Review from S S (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time we visit, we find everything in good order, staff are very good and very friendly.

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Review from V M (Friend of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful.

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Review from Catherine H (Daughter of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The pre-admission procedure was excellent, a great deal of time invested by the manager and senior care staff at all points to ensure we were happy. The in-house physiotherapy service is a rare commodity and excellent, major factor in our choice of care home. Manor Lodge has an excellent staff team
at all levels, who take a genuine interest in the residents and offer a high standard of care. My only thought is a welcome pack for new residents and relatives would be good - basic info, meal times etc.

Reply from Samantha Debenham, PA to Marketing Director at Manor Lodge

Thank you for taking the time to write a review for Manor Lodge and your positive scoring, including the excellent rating for the management of the home, the care and support provided to residents and the overall standard of the home. We’re also pleased to read your very kind comments regarding our staffing and care team, as well as our in-house physiotherapy service. We value all feedback and thank you for your thoughts around welcome packs detailing helpful information for new residents and relatives. Our values at Manor Lodge are, to be honest, and transparent and so we welcome this idea and will, of course, pass your thoughts and comments on to the home manager and our support team for implementation and review of current provisions. We thank you once again for your much-appreciated comments.


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Review from B S (Granddaughter of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother suffers from advanced dementia. The dementia suite is outstanding. They care for my nan as if she is in her own home, allowing her to take risks, nurturing her interests, providing dignity. Each area within the home - activities, catering, housekeeping - work beyond expectation. They
really have become part of our extended family, each and every one.

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Review from Barbara B (Regular Volunteer) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a lovely place, lovely staff and very welcoming. The residents are always happy and well cared for and loved by the staff. The place is spotlessly clean and no smells.

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Review from P S (Regular Volunteer) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High-quality care provided to guests who all appear to be very happy.
Lots of activities to keep guests active. Guests always treated with respect and dignity.

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Review from F T (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend this care home more. My father has been very well cared for and always made myself and my family feel very welcome and at home. Very happy with all care provided.

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Review from Jade M (Granddaughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my grandad on a regular basis. He is always smiling, happy and relaxed. The staff always welcome and make me feel part of the family. Thank you, Manor Lodge, for the care you provide.

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Review from Patricia R (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Manor Lodge are fantastic. They genuinely care for their residents and treat them like family. This is all staff, nurses, carers, catering, cleaners and admin. They were all wonderful to my mum. My mum lived six months longer than was expected and I know this was due to the dedication of
the whole team at Manor Lodge. I cannot thank them enough for their kindness to my mum and to us.

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Review from Derek L (Sister of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the staff members cannot be faulted.
They are firm but so patient, the cleanliness and organisation of the premises is excellent and I would certainly recommend anyone to this care home should the need arise.

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Review from J K (Wife of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered Manor Lodge Care Home with dementia. His treatment there has been first class. He has recently died at the care home in the nursing section and they were very dignified at all times.

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Review from Lyndsay M (Daughter of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was unable to take care of herself and has been in Manor Lodge since July 2018. I can't praise the care home enough, from the management to all the staff their care and kindness I couldn't ask for more for my mum and I know when I walk away she is so well looked after and very safe. No matter
what time or what day I go her care remains the same I'm 100% rested knowing my mum is in the best care home.

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Review from Ty F (Son of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Lodge. What can I say? Superlatives are not nearly enough. My experience, having visited many other 'establishments', was jaundiced. From the moment I was greeted, on entering Manor Lodge, the care taken to answer all my concerns, to the welcome my mother as the resident received, was excellent.
I wondered if it could be maintained. I need not have worried. Manor Lodge exceeded my and my mother's expectations. The staff, without exception, to both of us, were superb, caring and resident focused. My mother's room was all that she needed, that she could, and did, individualise to her wishes. Hygiene was and is a priority, and food and fluids monitored to promote well-being - both varied and a good flavourful selection - with cakes and pastries to tempt the pallet. Likened to a hotel stay, I have and do unreservedly recommend to all. There will be those who expect the earth, or perfection, both are unrealistic. For the most precious life, my mother's, I had trusted her care to Manor Lodge. Not a day passed when I or she felt that trust was misplaced.

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Review from J H (Husband of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff appear dedicated to the wellbeing of my wife which is a great comfort and relief from future anxiety.

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Review from Ann T (Daughter of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an honour and a privilege to be able to enter a review on Manor Lodge Chelmsford. I can honestly rate Manor Lodge as an outstanding aged care facility and question whether there is another home that’s equal in their delivery of care and attention. My mother lived here for 7 months prior to her
passing and l can say without a shadow of a doubt, her happiness shone like a shining star. Everywhere l go, I give a glowing recommendation and my rating 100%.
Manor Lodge is led from the top and it’s evident in every level of service.
Thank you, Manor Lodge, from the bottom of my heart and you will forever be in my thoughts.
You are a credit to the caring profession.

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Review from P H (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Manor Lodge provided first-rate care for my father over a period of three years in the Baddow and latterly and Danbury Units. The staff were always helpful and extremely patient with him. My mother and I would not hesitate to recommend Manor Lodge.

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Review from Marie S (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of Manor Lodge are wonderful.
The care of our mother was amazing.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Manor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 51 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Manor Lodge is calculated as follows: ( (530 Excellents x 5) + (61 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 596 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manor Lodge is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 51 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2024

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (90)

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Meet the Team (1)

Maggie

Maggie Ziemianska

Job Title: Home Manager

I joined Care UK and Manor Lodge because Care UK has an excellent reputation nationwide, and I love the way they promote personal and professional growth of colleagues. Care UK’s values align with my person values, I love leading my team to work cohesively and help develop them to deliver outstanding and person-centred care.


As a Home manager, I believe it’s important to be honest, have integrity, empathy and being able to self-reflect and use every opportunity to learn, improve and develop. It’s also important to have great communication and listening skills and be a team player. Since being with Care UK my proudest achievement has been retaining our Outstanding quality rating, critiqued by the Care Quality Commission, with the inspector quoting “We found a care home with a strong commitment to delivering person-centred care that often exceeds the needs of the people they support.”


My favourite part of my working day is getting to chat to the residents, relatives, and colleagues; it’s great to see how well colleagues are doing and get great feedback of our home.


In my free time I enjoy being a mum and looking after my cat and dog. I love to cook for my family and friends, watch my son play football on the weekend and spend time with my family. I love visiting all my family back in Poland and I’d never say no to a cheesy rom com!